Customer did not leave a comment.Joseph E.
Customer Reviews for Johns Towing & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Donna W.
Uhaul needs to examine its fee structure. I have recently discovered I would have saved $160 if I had used a Home Depot truck. And would have had a check in in person It's this is a large difference in price. I don't see me returning to uhaul in the future for this truce if needBarbara B.
1st off have equipment that 1 reserved & if not then notify them that it's not available before they arrive. I requested a appliance dolly & when I arrived no dolly & this caused me to have to drive an extra 2 hrs outta my way to get one which caused me to go over my rental time & i called to get extension & was told it would be another $48 cuz i wouldnt have it back on time which was ridiculous since the truck was only $29.95 daily & it wasnt scheduled for another customer during this time but I had no choice but to pay it. I will be moving again in next few weeks & I will prob be finding another service cuz i was dissatisfied with this.LESA M.
You need to inform customers to check in online before they drop keys. I didn't know I had to put in miles and then I was charged an extra $20. Plus, I drove 9 miles and I was charged with appx 9 gallons of gas? I'm not happy at the way you add extra charges.Kenneth P.
Check in and check out needs to be simplified.ANTHONY A.
Customer did not leave a comment.James M.
Customer did not leave a comment.Richard Z.
24/7 Uhaul system had wrong location entered and was not able to scan the bar code at pick up location until 30 minutes were spent on phone trying to get location changed. Later found knife blade broken off in Box #2 where it appeared someone had vandalized trying to retrieve keys for truck on lot. Not a good experience and delayed us 1.5 hours.JONATHAN S.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.Michael S.
great staff, friendly and knowledgeable.Robert L Bateman B.
I didn't like check in on phoneJoyce R.
Customer did not leave a comment.bob H.
Customer did not leave a comment.bob H.
Customer did not leave a comment.katherine C.
Customer did not leave a comment.Ronald K.
Customer did not leave a comment.Ty T.
Customer did not leave a comment.CHRISTY K.
Customer did not leave a comment.LARHONDA H.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.DANIEL J.
Customer did not leave a comment.Larry F.
Customer did not leave a comment.Christopher G.
Customer did not leave a comment.Robert C.
The self check in was impossible and took an hour on the phone with uhaul people Fix or I will not be back for my next rental I have been using uhaul for yearsSteven M.
The front desk person is rude and unprofessional. He didn't even acknowledge I was there. I had to wait :19 before he acknowledged I was even standing there. I waited patiently. I thought he may have been helping another customer online.Lisa R.
Customer did not leave a comment.Kurt S.
Customer did not leave a comment.Matt S.
Great guys help. Help me hook it up .David G.
Customer did not leave a comment.LORI B.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Jack W.
Customer did not leave a comment.Adam H.
For the most part truck was great. Cup holders had something spilled and wet in them. But very happy with this location and the staff. They made it very easy and the quickest check in I've had or been a part of with other family members. Would use again and would recommend to others. Thank youDiane H.
Customer did not leave a comment.Don W.
Customer did not leave a comment.Regan L.
owner demanded that I go take a picture of gas gage and odometer so he didn't have to get offof his fat ass to check the truck in. He never looked at the truck but charged me $7.xx for something , I never found out what the charge was for.mike T.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.TINA K.
Customer did not leave a comment.GREGORY W.
It wasn't the location, but the frustrating check-in process. It wasted a lot of time while â€œverifyingâ€ me by calling two numbers I have them, which is nonsense verification. I could give the phone numbers for anyone.Clayton S.
I will never RECOMMEND Uhaul to anyone!!!!!derek W.
I don't see how Uhaul stays in business. I rented on a Saturday, $39.95 for 8 hours. Just because the location is closed when I turn in the vehicle, I get charged an after hours fee? For what? Mobile drop off didn't work so I spent 45 minutes sitting in the parking lot on the phone with Uhaul trying to return the vehicle so I didn't get charged for the whole weekend which I'm absolutely sure would have happened if I hadn't spent time I didn't have to do that. $1 per mile? $40 for the rental, 300% more for â€œfeesâ€. You aren't the only game in town. I'll be taking my future business elsewhere.Dean C.
Customer did not leave a comment.Pamela M.
Customer did not leave a comment.Daniel J.
Customer did not leave a comment.CHRISTINE J.
John is a nice guy but very disorganized and trying to do it all himself.Gary B.
Customer did not leave a comment.Shawn H.
The business specifically said they would be open for us to pick up, but when I called, I was met with a bad attitude saying they were closed. We had to figure out how to hook the trailer up on our own. Tiffany Canaday was awesome at the St. Louis office though. She helped us as much as she could from the office.Madison D.
Customer did not leave a comment.Steven P.
Customer did not leave a comment.LINDA T.
Customer did not leave a comment.Cindy W.
Your online process could be way faster. It took over 30 minutes and me calling the customer service number while waiting for approval. I wanted my truck as close to 8 as I could get it and I got my truck at 830.James K.
Priced way too high.Jack S.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Dina L.
The location is convenient but pretty junky ..... really doesn't matter though if the U-Haul equipment is good .Robert P.
Customer did not leave a comment.Chad W.
Booking was a nightmare. I was forced to rent from a location 17 miles away, despite making the reservation in advance. I replied to question why my location had been changed, and received a call back and voicemail from someone who was rude, and left no phone number to call back. My move was a total of 1.6 miles from one point to another, but I was forced to pay for mileage because a truck wasn't made available at either of the locations that were local for me. Then I was charged for extra fuel, making my rental $94 for one day of use to move myself 1.6 miles. Very disappointed.Ashley F.
Customer did not leave a comment.Paul Y.
Nothing, everything was great.Jared W.
John and staff were very helpful!Marcia R.
Customer did not leave a comment.Dannelle J.
Customer did not leave a comment.Briana D.
I was overcharged for two days and then charged for a third day.Anna C.
Customer did not leave a comment.Don A.
Only problem was location needs to be updated on the Google map link uhaul provides. The uhaul rep was awesome and help us out. Very satisfied after speaking with himRichard M.
Customer did not leave a comment.Dale D.
Make your app more user friendly I couldn't pickup or drop off using the app.Tyler C.
Customer did not leave a comment.Don A.
Customer did not leave a comment.Lindsay A.
Customer did not leave a comment.Corey R.
When I went to pick up the equipment the mechanic was the only one there and he did not know how to check out the equipment. I didn't get a copy of my contract it was emailed to me and since I'm moving I have no way to print it off yet. Make sure the business is staffed with knowledgeable people.Mary D.
Customer did not leave a comment.ALAN T.
Customer did not leave a comment.mark M.
Picked up truck told would pay $28 and change driving 20 miles. Dropped truck off paid $32 and change for driving 12 miles. WHY? Called customer service and was told a manager would contact me in 3 days. Do you have that many complaints? Rented from uhaul 5 times in the last 4 years and 4 of the5 times there was some kind of problem. Only reason I think your still in business is that your competition doesn't have enough locationsMichael K.
Thank you. Clean locationTOM U.
I did not know this location existed - convenient, efficient and very, very friendly. They will be my top choice for rentals going forward. Wonderful to have them in the neighborhood! Highly recommend.Jill F.
We dropped it off after house so we did not interact with the staff.Cathy S.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Dave H.
Customer did not leave a comment.Cindy M.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.GENEVA D.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.ADAM R.
Had to call customer service about charges that keep popping up on my card. I was told I could pick trailer up Friday evening and return sunday for 2 days charges. Everytime my phone warned about charges on my card uhaul was hitting me for additional chargesSteven S.
Customer did not leave a comment.Steve G.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.Michael H.
I have used John's Towing & Auto as my pick up & drop off location several times. Every time it has been a pleasurable, hassle-free experience. John's estimates are always very accurate. I highly recommend this location.Deborah B.
Customer did not leave a comment.Dwain S.
Customer did not leave a comment.Jusitn S.
I called ahead and confirmed the place was closed on Sunday but I could drop it off, which I did. I picked it up Friday afternoon and was shocked to see I was billed for a third day. Have rented before and don't remember that happening (when dropped off and place closed).John R.
Customer did not leave a comment.barbara C.
Good job!David J.
The facility I rented this from was top notch. However, when I rented the truck, I did not realize there was a dolly and a GIANT bag of moving blankets attached to the side. These blankets and the dolly took up valuable moving space which I needed. For one, the dolly was not secured with any type of device / seal, when I got it. Both items were taken out of the truck, and left at my house until move was complete. Then both were put back in and returned to Johns towing. I didn't request the blankets or the dolly. They were just in the way. I am requesting the $7.00 rental for the dolly be refunded to me. When I rent a truck, I expect it to be empty, unless I make a special request, for extra items. I feel like this is a pressured selling point, and I don't like it. Thank you...Bruce M.