Customer Reviews for Johns Service
(U-Haul Neighborhood Dealer)

634 comentarios

4170 Jeffco Blvd   Arnold, MO 63010

(636) 464-7649

Horario

  • Lunes
    Cerrado
  • Tue–Fri
    8 a. m. - 5 p. m.
  • Sábado
    7 a. m. - 3 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/7/2022: cerrado
  • 12/24/2022: 7:00 a. m. - 10:00 a. m.
  • 12/31/2022: 7:00 a. m. - 12:00 p. m.

Servicios en esta ubicación:

Contáctanos

(636) 464-7649

4170 Jeffco Blvd
Arnold, MO 63010

Servicios en esta ubicación:

Horario

  • Lunes
    Cerrado
  • Tue–Fri
    8 a. m. - 5 p. m.
  • Sábado
    7 a. m. - 3 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/7/2022: cerrado
  • 12/24/2022: 7:00 a. m. - 10:00 a. m.
  • 12/31/2022: 7:00 a. m. - 12:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

john H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

john H. 
Clasificación:
4.0

It would be nice to have the ability to pay for my rental online when I'm picking up and dropping off at the same location.

Kathleen C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

Great place to rent

Gary H. 
Clasificación:
5.0

Helpful and friendly!

Richard G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lawana T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
1.0

Trailer completely full of trash, rocks, and leaves when picked up. Had to clean trailer out self before use.

keith O. 
Clasificación:
1.0

E Check in was difficult. Took us nearly 2 hours! Had troubles adding a driver. Business was not open when they said they would be so we didn't have assistance. Didn't receive a call from U-Haul to verify our account. We had to call U-Haul several times. Disappointed and will not go back.

Ryan Anthony W. 
Clasificación:
2.0

Too many things to list...

Jeremy R. 
Clasificación:
3.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward K. 
Clasificación:
4.0

Gentleman at this location was very helpful and courteous!

Jessica B. 
Clasificación:
5.0

n/a

Stephen P. 
Clasificación:
2.0

Straight your yard out and clean it up. Better entrance. Looks like a salvage yard not a uhaul rental. Use flat spots to check fluids. Speed limit sighs. Truck came right past me. Didn't even see me. About hit me.

aric C. 
Clasificación:
5.0

Great service! Truly helpful and friendly. Thanks!

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
1.0

John lied and said all trailers were rented and up sold me to a 6x12 for a total of $40, when all I needed to move was one window. I should be due a refund but for sure, I will never rent from this facility ever again.

Randall L. 
Clasificación:
1.0

Had to check in twice. Contacted it at least tried twice for the uhaul chat. No go. Will definitely look elsewhere for next rental. Nicknamed Usuck for a reason.

Rebecca N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan J. 
Clasificación:
2.0

Guy is not a good representative. He works in the service industry without any customer service skill. Insults customers. Wouldn't bother me, but according to Google reviews he does it fairly often

joseph B. 
Clasificación:
3.0

At the end, I was charged another $60-$70 bc I didn't fold four blankets in the back.. I was also short an approx 1/5 tank of gas. The gas I get, but the blankets??? Are you serious?

Dustin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HenryD S. 
Clasificación:
1.0

John was horrible. He did nothing but cuss and talk bad about U-Haul and how they are a horrible company. The car hauler I rented had a bad jack on it so I had to use my own floor jack to get it on and off the hitch. John did not want to help me with this and he even said I don't know how you will get this off and I don't care. I would never use him again or recommend him to anyone.

NICHOLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERMIN G. 
Clasificación:
5.0

John was very nice and extremely helpful at the end of a hard day.

Randall L. 
Clasificación:
1.0

Literally was charged double what I was supposed to and worker had funny comments when picking it up. Worse experience.

Ahmad A. 
Clasificación:
3.0

The guy at the desk was kind of an ass. I was late, yes. But I apologized and explained that my tardiness was unavoidable. His response was to the effect of everybody who's late has an excuse. People are late picking up their equipment here 9 times out of 10 and you're no different. I can't speak to the other customers. I doubt they actually called ahead to tell the guy they were running behind but I did, out of courtesy. The least he could have done was be nice or shut up about the fact that I was late like all his other customers. I currently, serve in the military and punctuality is of the utmost importance to me. I never plan to be late for anything but sometimes, stuff happens.

Michael K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
3.0

There were cigarettes filling the ashtray in the truck that were not emptied. Therefore the truck smelled like an ashtray. I had to empty it myself. The truck itself struggled badly in reverse and on idle at stop lights and signs. I was worried the entire time that it would stall on me.

Matt M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Djordje B. 
Clasificación:
4.0

Good place for rentals

Donald M. 
Clasificación:
5.0

PROCESS WAS EASY.

Raymond Y. 
Clasificación:
2.0

Mobile pick up did not work at all. Showed up on a Sunday at 8am, went through the mobile pick up process and it did not work. Then I had to call uhaul who did not open until 9am. Once 9am hit they had to transfer me on the phone 3 times before I spoke to the right person. Then they had to manually give me a code to get into the key box to get my truck. Waisted an hour and a half waiting to get my truck so I could start moving because the mobile pick up was flawed. I was not the only one who had this issue as two others had to call in when I was there.

Shawn L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Myranda T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
1.0

The place was a mess…very poorly maintained. The associate behind the counter was a complete asshole.

toby D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin B. 
Clasificación:
1.0

El cliente no dejó un comentario.

jb G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
4.0

This location was fine but it was 30 mins away from my original booking spot. Uhaul changed my pickup location the day before my rental. This is not acceptable. If you are allowed to make a reservation at a certain location, then the equipment needs to be available there . I also reserved a dolly and when I checked was told that no dolly was available .

lauren R. 
Clasificación:
4.0

Good customer service.

semir H. 
Clasificación:
5.0

Very satisfied!

DARLA B. 
Clasificación:
1.0

**PLEASE READ. WORTH THE WARNING. TRUST ME.** ABSOLUTELTY THE MOST RUDE AND UNPROFESSIONAL CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD. AND THATS REALLY SAYING SOMETHING. We arrived quite shaken with a big complaint- AN UNCAPPED NEEDLE FILLED WITH HEROIN BEING FOUND IN OUR UHAUL, ALONG WITH A PILL CAPSULE OF MORE HEROIN IN THE CUP HOLDER, AND TWO UNDER THE SEAT. My boyfriend is a recovered addict of 7 years. Seeing this caused him great emotional distress. I am pregnant. If I would have touched it. It would have endangered my child and I. My mother drove due to me being unable to get up into the truck. If she were to be pulled over she would currently be in prison. THIS WAS A HUGE LIABILITY PLACED ON ALL THREE OF US AND WAS EXTREMELY TRAUMATIZING!! We arrive to return the truck. Without making eye contact walking directly between my partner and I, no expression whatsoever, the man in charge/only employee: "keys in it?". Red flag number one. My mother likes to joke sound and is very happy and cheerful most occasions. She filled the tank more than a quarter tank- a half actually. She lightheartedly through giggles asked about a reimbursement for the gas she had payed for and didn't use, clearly joking. He snap]ped back "no?" with OBVIOUS attitude. It made me sick. We proceed inside to make the payment. My boyfriend let's this man know about what we had experienced and asked what can be done, clearly this was INFURIATING to all three of us. This man avoided eye contact, did not even acknowledge my boyfriend, then started reading numbers to himself- blatantly ignoring him when he's already extremely upset. He again asked what can be done because it was ridiculous, and he interrupts my boyfriend with the most careless attitude word for word: " well there's nothing I can do about that. Call uhaul" Would not even give us the phone number to call until my mother asked. My mother has comprehension issues and he was very blatantly rude with her as well for not just automatically knowing a phone number. At this point my boyfriend stormed out, to which in the MOST UNPROFESSIONAL MANNER, AS IF WE WERE GOING TO AGREE WITH HIM, says "pfft. Whatever dude." I was so beyond taken aback I left and waited outside for my mother. When she returned, she informed us this man tried to backtrack and say the needle and contents were insulin I have plenty of friends, including my father and my dog, that need insulin shots and have diabetes. My boyfriend is a recovered addict. He knows what it looks like. He blatantly tried to lie after giving us the most rude and disrespectful interaction I've ever seen in customer service. I am extremely hesitant to EVER Use Uhaul again. This was so upsetting. What a shame. The quickest way Uhaul will lose valued customers is this location and this personnel. DO NOT GIVE THIS DEALER YOUR TIME, MONEY, OR BUSINESS.

Kari B. 
Clasificación:
1.0

I had rented 5 dozen moving pads but they were not in the truck when I picked it up. This was a major inconvenience as we had to call around to find moving pads from a Uhaul store that was open, wasn't too far out of the way, and had pads to rent so we could protect our furniture.

Christopher P. 
Clasificación:
5.0

Always use John's service if possible, quick and easy

Timothy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLEY W. 
Clasificación:
2.0

The place was dark and not lit up. I barely could find it. And the lot I had to leave it at was pretty dark and scary at 2:30am! Needs more lights and a security camera maybe for safety. Also the sign for the drop off box was small.

Karen E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jim B. 
Clasificación:
5.0

Always great customer service

Timothy D. 
Clasificación:
5.0

Easy to rent and very quick in and out.

ERIC T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY B. 
Clasificación:
5.0

Gentleman was friendly and answered all my questions. Truck was ready to go when I got there. Location was east to find

Kristine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucia L. 
Clasificación:
1.0

Very difficult to identify the location and fInd the driveway to enter at night. Not at all defined where the truck should go. Not well lit at all.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

We returned our UHaul trailer around 5:30 and it was pitch dark with no lighting at all. Makes it hard to find the location and I did not feel safe at all.

THERESA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

john H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW T. 
Clasificación:
5.0

this truck does need some attention on the brake system

CHAD F. 
Clasificación:
1.0

This went far beyond bad customer service. The man working at this location was SO unnecessarily rude and angry. It was shocking and upsetting to be treated the way he treated us. He created an extremely unpleasant experience and I would not recommend this location.

Sydney S. 
Clasificación:
5.0

Process was fast and easy, the truck I rented was ready and waiting for me. Truck was right at the door making for east in and out while it was raining.

KRISTINE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

SUSAN B. 
Clasificación:
1.0

The online check-in app did not work. I waited "on hold" for more than 30 minutes to get help. After I got my key, I was called by the owner at John's Service telling me I did not complete the pick up process and I needed to return. I told him I completed the process with U-Haul. He suggested I call U-Haul. Another 30 hold and I was told the process was complete. When I returned the truck, the app didn't work again. I called U-Haul and the hold time was more than 60 minutes! I dropped off the key and waited for a return phone call. It's been more than 24 hours and no call back. John's Service sent me a receipt and charged me for items I did not request. Long wait times, threatening phone calls and over-charged for the rental. U-Haul and John's Service are bad business. This customer is upset and feels ripped off.

THAD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth H. 
Clasificación:
4.0

Understanding where to park your personal vehicle.

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy F. 
Clasificación:
5.0

John's service is fast and convenient, will continue to use. Definitely recommend.

Timothy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger R. 
Clasificación:
3.0

El cliente no dejó un comentario.

RALPH A. 
Clasificación:
5.0

The only complaint I have is we dropped the truck off after hours the night before and it wasn't checked in right away so I was called an emailed about a late return.

EUGENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH B. 
Clasificación:
5.0

Your after hours pick up and drop off is very difficult to navigate! Fortunately the owner was still there and was able to help, otherwise we would not been able to get the keys from the box. Something that had been very user friendly has been made very difficult.

JoAnn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayme W. 
Clasificación:
1.0

In the morning, John was helpful with booking the reservation. He helped me get it setup. But, John was upset when we showed up to pick the truck up on Thursday evening. He cursed me and my friend. He was angry about working 12 hours and took it out on us during pickup.

BRANDI V. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHAWNTEL B. 
Clasificación:
2.0

Uhaul charged me for gas when I filled it exactly how much I picked it up at. Called customer service 41 min wait. During checkout asked if there was a problem told them about gas charged rep was to call me back not one call. Do not do the after hours service. Not worth the headache

MANDI P. 
Clasificación:
2.0

The operator of the location did not have good customer service skills.

Gerald H. 
Clasificación:
1.0

the internet connectivity was awful. it delayed the check-out process and made it difficult to use my cell phone

marilyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
No se han enviado comentarios para esta ubicación.

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