Customer Reviews for Johns Service
(U-Haul Neighborhood Dealer)

715 reviews

4170 Jeffco Blvd   Arnold, MO 63010

(636) 464-7649

Office Hours

  • Mon: Closed
  • Tue-Fri: 8 am–5 pm
  • Sat: 7 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(636) 464-7649

4170 Jeffco Blvd
Arnold, MO 63010

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 8 am–5 pm
  • Sat: 7 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Facility was very run down with no air condition. The worker was very rude when we picked up the trailer. I said good morning, to which he did not reply. He then snapped at me asking if I had uploaded my license and that he had sent the request to me at 4:30 in the morning. To which I replied yes. He then asked questions about the truck that I had already answered on the order. These questions would not have been bothersome if he had done so in a pleasant manner. It was as if we were inconveniencing him by picking up the trailer. He did come out and hook up the trailer to our truck. I asked about the brake lights and blinkers, to which he was also very curt in his replies. Upon return, we pulled around back, returned the trailer to the place from which we had taken it, and unhooked the trailer. I went inside to let him know that we were finished with the rental and asked if there was anything I needed to do. He said to put it back where we had received it and then started to head out the door. I told him we had not only returned the trailer but also unhooked it ourselves. He was a changed man. He was now friendly and even had a pleasant conversation with me about computers vs. mobile devices. I don’t know if 7:00 AM is too early for him to be working, but his customer service skills were definitely lacking at that time of day.

Jennifer R 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
2.0

Man at the counter was rude. Office was filthy.

JESSICA K 
Rating:
5.0

Customer did not leave a comment.

Melvin E 
Rating:
4.0

Customer did not leave a comment.

ross r 
Rating:
5.0

All went smoothly.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Rosemary M 
Rating:
5.0

It’s one man there running the place, it’s a lot for him to juggle everything and yet he does! Thank you for the hospitality, sir!

Steven H 
Rating:
3.0

Customer did not leave a comment.

Ann E 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
3.0

Customer did not leave a comment.

Michael T 
Rating:
4.0

Customer did not leave a comment.

Robin O 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Nothing

Keith M 
Rating:
1.0

It was dirty , grass was tall and driveway was atrocious and it felt unsafe and equipment to lockbox and your terrible u haul app it’s SHIT! Never recommend u haul app check in it was terrible and extremely stressful and made us late!

Terri J 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
4.0

Customer did not leave a comment.

Rick M 
Rating:
5.0

Very easy process! Reasonably priced as well! Great experience! :)

Amber F 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Steven K 
Rating:
2.0

The location was closed in the middle of the afternoon. There was no signage as to where to drop the trailer. We did the best we could but I would have liked to have a person to accept the trailer.

David B 
Rating:
5.0

Customer did not leave a comment.

Keith M 
Rating:
5.0

Always use John’s. Will need him again later this week to be move daughter. Thank you!

Calvin R 
Rating:
3.0

The location is not the best, parking could use some work.

William G 
Rating:
5.0

Customer did not leave a comment.

Frank N 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

John was very nice and helpful, I will recommend him to my family and friends.. He was A+ ..

Marvin D 
Rating:
3.0

Customer did not leave a comment.

Don N 
Rating:
3.0

Customer did not leave a comment.

david s 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Easy and quick, no improvements I can think of, thank you.

David C 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Joseph B 
Rating:
1.0

No one was on site when we dropped off the trailer around 1:30 in the afternoon. I tried calling the number provided several times, but it was never answered and there was no option to leave a voicemail. This place looked more like an abandoned junk yard than a U-Haul rental facility.

Becky R 
Rating:
1.0

This place is a dump , weed , grass everywhere and nothing organize , I thought I was in a junkyard. The employer is moody and really have an attitude problem. he refused to give me a receipt at the moment and told me that it will come later in my email. I had to request it more than once for him to do it before I left the place. I arrived a day earlier than my rental period but couldn't drop it off because they stated business hours as 8am-3pm but when I arrived at 2:35p the place was closed , I had to come the next day , early this time. Nasty staff I have to say.

hy n 
Rating:
5.0

Customer did not leave a comment.

PENNY H 
Rating:
2.0

The office was closed before 5 pm. The property is unkept.

JULIANA S 
Rating:
5.0

Customer did not leave a comment.

Jeff H 
Rating:
5.0

Not a think the John guy is awesome!!! Hella cool old school dude...by the way man if you read this...I was back at 3:14 sorry I missed ya

John H 
Rating:
5.0

He came to the truck to greet me and was friendly.

LaTricia L 
Rating:
2.0

Not very friendly

Rachel C 
Rating:
5.0

Customer did not leave a comment.

DONALD G 
Rating:
5.0

Customer did not leave a comment.

Adam H 
Rating:
4.0

Customer did not leave a comment.

Lester F 
Rating:
5.0

Customer did not leave a comment.

margaret f 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
3.0

Customer did not leave a comment.

Todd S 
Rating:
3.0

Customer did not leave a comment.

Peter B 
Rating:
5.0

Customer did not leave a comment.

Scott P 
Rating:
5.0

Customer did not leave a comment.

Gary B 
Rating:
5.0

Customer did not leave a comment.

Scott C 
Rating:
5.0

Customer did not leave a comment.

Gary H 
Rating:
4.0

Customer did not leave a comment.

Anthony A 
Rating:
5.0

We've used this location several times and will definitely use them again should we need to rent a U-Haul

Scott Y 
Rating:
5.0

This is for corporate. I was instructed to upload my license using my phone. It used all my data and cost me an extra $15 with my phone carrier. I don't appreciate that being a requirement.

Claire A 
Rating:
5.0

Customer did not leave a comment.

Jared M 
Rating:
1.0

Very unfriendly and unprofessional.never said hi and complained that my reservation was at 445.i hooked up the trailier myself he never checked the lights. On returning the trailier I had to unhook it myself he walked up not a word was said. Until he was walking away. Thinking I would need to do some paperwork He just yelled your done.

Scott W 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

terrence r 
Rating:
4.0

Customer did not leave a comment.

bethany m 
Rating:
4.0

The location was closed by the time we did the drop-off, but it was clear how to check in and drop off the truck key. Also we liked the constant contact via texting about changes In pickup and drop off locations too

Steven P 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
4.0

Customer did not leave a comment.

Chad C 
Rating:
4.0

Customer did not leave a comment.

Krista M 
Rating:
2.0

I ordered a 17’ truck and was given a 15’ truck without any notice

Sarah J 
Rating:
5.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

Linda G 
Rating:
5.0

Excellent service. Easy pickup and drop-off. Would recommend and be using again.

David W 
Rating:
5.0

My location of choice. Multiple rentals from this location and more to come!

John L 
Rating:
5.0

Customer did not leave a comment.

John h 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
1.0

You need do what you tell people

JOSEPH E 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E 
Rating:
4.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

Dustin B 
Rating:
5.0

Customer did not leave a comment.

Christa C 
Rating:
5.0

Customer did not leave a comment.

Richard N 
Rating:
5.0

Customer did not leave a comment.

Liz o 
Rating:
5.0

Customer did not leave a comment.

Harold H 
Rating:
5.0

Customer did not leave a comment.

RICHARD G 
Rating:
5.0

Customer did not leave a comment.

john h 
Rating:
4.0

Customer did not leave a comment.

Matthew B 
Rating:
4.0

Customer did not leave a comment.

Bryan M 
Rating:
5.0

Customer did not leave a comment.

john h 
Rating:
4.0

It would be nice to have the ability to pay for my rental online when I'm picking up and dropping off at the same location.

Kathleen C 
Rating:
4.0

Customer did not leave a comment.

Mark W 
Rating:
5.0

Great place to rent

Gary H 
Rating:
5.0

Helpful and friendly!

Richard G 
Rating:
3.0

Customer did not leave a comment.

Lawana T 
Rating:
5.0

Customer did not leave a comment.

Jeffery C 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
1.0

Trailer completely full of trash, rocks, and leaves when picked up. Had to clean trailer out self before use.

keith o 
Rating:
1.0

E Check in was difficult. Took us nearly 2 hours! Had troubles adding a driver. Business was not open when they said they would be so we didn't have assistance. Didn't receive a call from U-Haul to verify our account. We had to call U-Haul several times. Disappointed and will not go back.

Ryan A 
Rating:
2.0

Too many things to list...

Jeremy R 
Rating:
3.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

Edward K 
Rating:
4.0

Gentleman at this location was very helpful and courteous!

Jessica B 
Rating:
5.0

n/a

Stephen P 
Rating:
2.0

Straight your yard out and clean it up. Better entrance. Looks like a salvage yard not a uhaul rental. Use flat spots to check fluids. Speed limit sighs. Truck came right past me. Didn't even see me. About hit me.

aric c 
No reviews have been submitted for this location.

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