Customer did not leave a comment.
david S.
Customer Reviews for Johns Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy and quick, no improvements I can think of, thank you.
David C.No one was on site when we dropped off the trailer around 1:30 in the afternoon. I tried calling the number provided several times, but it was never answered and there was no option to leave a voicemail. This place looked more like an abandoned junk yard than a U-Haul rental facility.
Becky R.This place is a dump , weed , grass everywhere and nothing organize , I thought I was in a junkyard. The employer is moody and really have an attitude problem. he refused to give me a receipt at the moment and told me that it will come later in my email. I had to request it more than once for him to do it before I left the place. I arrived a day earlier than my rental period but couldn't drop it off because they stated business hours as 8am-3pm but when I arrived at 2:35p the place was closed , I had to come the next day , early this time. Nasty staff I have to say.
hy N.The office was closed before 5 pm. The property is unkept.
JULIANA S.Not a think the John guy is awesome!!! Hella cool old school dude...by the way man if you read this...I was back at 3:14 sorry I missed ya
John H.He came to the truck to greet me and was friendly.
LaTricia L.Not very friendly
Rachel C.We've used this location several times and will definitely use them again should we need to rent a U-Haul
Scott Y.This is for corporate. I was instructed to upload my license using my phone. It used all my data and cost me an extra $15 with my phone carrier. I don't appreciate that being a requirement.
Claire A.Very unfriendly and unprofessional.never said hi and complained that my reservation was at 445.i hooked up the trailier myself he never checked the lights. On returning the trailier I had to unhook it myself he walked up not a word was said. Until he was walking away. Thinking I would need to do some paperwork He just yelled your done.
Scott W.The location was closed by the time we did the drop-off, but it was clear how to check in and drop off the truck key. Also we liked the constant contact via texting about changes In pickup and drop off locations too
Steven P.I ordered a 17' truck and was given a 15' truck without any notice
Sarah J.Excellent service. Easy pickup and drop-off. Would recommend and be using again.
David W.My location of choice. Multiple rentals from this location and more to come!
John L.You need do what you tell people
JOSEPH E.It would be nice to have the ability to pay for my rental online when I'm picking up and dropping off at the same location.
Kathleen C.Great place to rent
Gary H.Helpful and friendly!
Richard G.Trailer completely full of trash, rocks, and leaves when picked up. Had to clean trailer out self before use.
keith O.E Check in was difficult. Took us nearly 2 hours! Had troubles adding a driver. Business was not open when they said they would be so we didn't have assistance. Didn't receive a call from U-Haul to verify our account. We had to call U-Haul several times. Disappointed and will not go back.
Ryan Anthony W.Too many things to list...
Jeremy R.Gentleman at this location was very helpful and courteous!
Jessica B.n/a
Stephen P.Straight your yard out and clean it up. Better entrance. Looks like a salvage yard not a uhaul rental. Use flat spots to check fluids. Speed limit sighs. Truck came right past me. Didn't even see me. About hit me.
aric C.Great service! Truly helpful and friendly. Thanks!
Christopher H.John lied and said all trailers were rented and up sold me to a 6x12 for a total of $40, when all I needed to move was one window. I should be due a refund but for sure, I will never rent from this facility ever again.
Randall L.Had to check in twice. Contacted it at least tried twice for the uhaul chat. No go. Will definitely look elsewhere for next rental. Nicknamed Usuck for a reason.
Rebecca N.Guy is not a good representative. He works in the service industry without any customer service skill. Insults customers. Wouldn't bother me, but according to Google reviews he does it fairly often
joseph B.At the end, I was charged another $60-$70 bc I didn't fold four blankets in the back.. I was also short an approx 1/5 tank of gas. The gas I get, but the blankets??? Are you serious?
Dustin S.John was horrible. He did nothing but cuss and talk bad about U-Haul and how they are a horrible company. The car hauler I rented had a bad jack on it so I had to use my own floor jack to get it on and off the hitch. John did not want to help me with this and he even said I don't know how you will get this off and I don't care. I would never use him again or recommend him to anyone.
NICHOLAS S.John was very nice and extremely helpful at the end of a hard day.
Randall L.Literally was charged double what I was supposed to and worker had funny comments when picking it up. Worse experience.
Ahmad A.The guy at the desk was kind of an ass. I was late, yes. But I apologized and explained that my tardiness was unavoidable. His response was to the effect of everybody who's late has an excuse. People are late picking up their equipment here 9 times out of 10 and you're no different. I can't speak to the other customers. I doubt they actually called ahead to tell the guy they were running behind but I did, out of courtesy. The least he could have done was be nice or shut up about the fact that I was late like all his other customers. I currently, serve in the military and punctuality is of the utmost importance to me. I never plan to be late for anything but sometimes, stuff happens.
Michael K.There were cigarettes filling the ashtray in the truck that were not emptied. Therefore the truck smelled like an ashtray. I had to empty it myself. The truck itself struggled badly in reverse and on idle at stop lights and signs. I was worried the entire time that it would stall on me.
Matt M.Good place for rentals
Donald M.PROCESS WAS EASY.
Raymond Y.Mobile pick up did not work at all. Showed up on a Sunday at 8am, went through the mobile pick up process and it did not work. Then I had to call uhaul who did not open until 9am. Once 9am hit they had to transfer me on the phone 3 times before I spoke to the right person. Then they had to manually give me a code to get into the key box to get my truck. Waisted an hour and a half waiting to get my truck so I could start moving because the mobile pick up was flawed. I was not the only one who had this issue as two others had to call in when I was there.
Shawn L.The place was a mess…very poorly maintained. The associate behind the counter was a complete asshole.
toby D.