Customer Reviews for Cristians Auto Sales
(U-Haul Neighborhood Dealer)

51 reviews

2921 Congress Pkwy   Athens, TN 37303

(423) 744-3038

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(423) 744-3038

2921 Congress Pkwy
Athens, TN 37303

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
No photos available
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Make sure inside cab is cleaned I was charged when I returned due to animal hairs in truck and I never had an animal in this truck

Chapman Kincaid 
Rating:
2.0

Arrived at appointed time and no one was on site. Called the contact number on the sign that showed hours of operation. Never received a call back from the pick up location. Proceeded to call number on my actual reservation and got help to determine which trailer had been assigned to pick up. The parking lot had about a Foot drop down from the main road so that was a little difficult trying to merge back into traffic once the trailer had been hooked up. Thankfully, I had someone with me who knew how to do that.

Jacqueline Hampton 
Rating:
3.0

Customer did not leave a comment.

James Smith 
Rating:
2.0

Agent never showed up. Had to call 800 number. This delayed my timeline by an hour. Had to wait until next day to drop off car to my customer. Had trailer for 23 hours and was charged 2 day’s rental.

jerry harvey 
Rating:
5.0

Great staff! Kind and quick with the paperwork!

Jeremy Thompson 
Rating:
5.0

Cristian was so helpful with the rental process He is an example of the fine service contractors associated with UHaul.

Teri Inman 
Rating:
5.0

The individual that helped me with the rental was very helpful and went out of his way to insure that I got what I needed

Juan Hernandez 
Rating:
5.0

Service was excellent & staff was very kind

JOANN ROSA 
Rating:
2.0

Place seemed a bit sketchy. Attendent seemed not interested. I did not feel confident that my drop off was being recorded.

John Alcock 
Rating:
5.0

Customer did not leave a comment.

Clay Seckman 
Rating:
5.0

Customer did not leave a comment.

James Irwin 
Rating:
1.0

No receipt for the trailer. Though turned in early there's no discount for early return..

jim ruthen 
Rating:
5.0

Christian went more than above to help me and my family. Great customer service and great representative of UHAUL.

Rafael guanill 
Rating:
5.0

The cars and SUV's now days are wider. The SUV that I towed just fit on the two wheel dolly. I don't know if it possible to make them wider but it sure would make it safer in my opinion.

william stone 
Rating:
2.0

Truck dirty. Check engine light on. Told to just drive it. Then smashed up trailer and had no lights from Tennessee to New York. Not happy at all. Thank God never have to do this again. I have rent truck and multiple trailers returned them early and never got a refund.

Suzanne Williams 
Rating:
5.0

Customer did not leave a comment.

Patricia Fowler 
Rating:
3.0

Customer did not leave a comment.

Mark Bryant 
Rating:
5.0

Customer did not leave a comment.

Dana Moore 
Rating:
3.0

Customer did not leave a comment.

steven smith 
Rating:
5.0

Wonderful

Kimberly Blackmon 
Rating:
5.0

Customer did not leave a comment.

fenil patel 
Rating:
4.0

Need a sign on site to call a certain number if you have a Uhaul reservation. Someone was not there when we arrived even though the sign said open. However, once I found my reservation paperwork and called the number they took care of us very quickly.

Kevin Helms 
Rating:
5.0

Customer did not leave a comment.

Maria Santana 
Rating:
3.0

Customer did not leave a comment.

Patricia Fulbright 
Rating:
3.0

To get a refund for early return of the uhaul faster its been a wee and I am still waiting on the it

Katrina Henry 
Rating:
5.0

Customer did not leave a comment.

Eric Harbison 
Rating:
5.0

I am not happy that I got charged for two days (PLUS two days of insurance) when I only had it for less than 24 hours. A refund was submitted but I have to wait 3-5 business days for my money to come back to me. This really needs to be paid attention to before charging people. I am struggling financially this week because of it.

Micah McDaniel 
Rating:
5.0

Not a thing.

Harriet Benney 
Rating:
2.0

The contact there shows open Saturday which is why I booked from that location. He then told me he wouldn’t be there and the key would be in the uhaul at 9:00 at my scheduled time. I got there at 9 and they key was not there nor was the owner. I waited 35 minutes for him to get there and then he didn’t have the equitment I requested and had to search and search for the others he did have. We did not leave with the uhaul I rented until 10:40 and my rental was for 24 hours starting at 9. Then the bags of furniture pads was suppose to have 24 and only had 12. I was charged for 24. He didn’t have an appliance dolly even though it was reserved for two weeks. It was completely unorganized and I was frustrated that I couldn’t get location services to work to check in my appliances properly. It was suppose to start storming at 2:30 so we wanted to get started as soon as possible but that didn’t happen.

JOANNE ARNETT 
Rating:
2.0

Dealer was not open. I had to call UHaul and do it over the phone.

David Mayfield 
Rating:
5.0

Chris was exceptionally helpful! Would highly recommend!

Nicholas Prosser 
Rating:
5.0

The rental was returned already . I would. Appreciate if you give me a call. I've been in the hospital. Thank you my fone # is 407 223 8704

Ivette Vasquez 
Rating:
5.0

vehicle was comfortable and not bad on gas considering the distance traveled and size of the truck.

Davidson Morse 
Rating:
3.0

Customer did not leave a comment.

James Bryant 
Rating:
4.0

Customer did not leave a comment.

SHANE DUNSMORE 
Rating:
5.0

Customer did not leave a comment.

SONYA DURIG 
Rating:
4.0

Customer did not leave a comment.

ROBERT CROTEAU 
Rating:
5.0

Customer did not leave a comment.

JEFF GALLOWAY 
Rating:
5.0

Customer did not leave a comment.

KRISTIN NELMS 
Rating:
5.0

Chris is a great guy. He helped us with every part of the rental. Thank you Chris.

DARRELL OSBORNE 
Rating:
5.0

Customer did not leave a comment.

MITCHELL BAKER 
Rating:
5.0

Left u haul trailer at location and put contract in box for after hours drop off.

CHAPMAN KINCAID 
Rating:
5.0

Really nice guy whereI dropped truck off.

Rebecca Koontz 
Rating:
5.0

Customer did not leave a comment.

BEVERLY LINDSEY 
Rating:
2.0

The truck wasn’t clean the people were very rude and it seemed to have issues! The truck ran poorly and wasted lots of gas. Wouldn’t recommend this location or truck

BOSTIN EUBANK 
Rating:
4.0

Customer did not leave a comment.

DONNY INMAN 
Rating:
5.0

Best customer service I have had in years. He took his time with us and answered all our questions. Friendly, clean and comfortable environment. This location is highly recommended.

CARIE MISKO 
Rating:
5.0

Great place to get friendly people

DAVID BOYD 
Rating:
4.0

Customer did not leave a comment.

LARRY STUTZMAN 
Rating:
2.0

Location needs to ensure trucks are properly prepared for pickup. Wrong dolly was in the truck and it took telling the location owner/worker numerous times I needed that dolly and needed it ASAP before they brought it to me.

Randall Cox 
Rating:
3.0

Customer did not leave a comment.

Richard Lamphere 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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