El cliente no dejó un comentario.Tammy Z.
Customer Reviews for Johnny Vs Auto Sales LLC
(Distribuidor de U-Haul del vecindario)
Penn Yan, NY 14527
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Phillip S.
El cliente no dejó un comentario.Jeremie S.
Great staff. Two minor mechanucals: passenger door would not open from the outside, and mirrors would not adjust.Richard P.
Sign on street could have a little more info. The site was fine but it was way at the end of a driveway and not obvious. Perfectly clear what to do for drop off after hours once there.JOHNALEXANDER G.
El cliente no dejó un comentario.JAMESP M.
Great customer service!!!!!!!David S.
The drop off was easy, almost effortless. The only difficulty was finding the location, which is off the main road by some distance. The personnel in that officeRichard N.
I did an after hours pick up and the app did not work. I waited 18 minutes on the phone to get routed to another call waiting 25 minutes before I could get a person. The pick up process took an hour - all after needing to drive 70 miles since reservation I made 1 month prior was not actually available. This pick up part of the process was way too long. Once I got a person on a call, the pick up went smooth. The U-Haul phone support process is a real hassle - once a person answers they are super helpful, but you eat an eternity, maybe twice an eternity. Especially when I knew the first call was only to learn the second number I could call for help - yikes. PS Jonny Vs is first class - the comment is about automated pick up and getting any type of timely support. All in all the scheduling bollux and the long wait time used up 2.5 extra hours just to get the truck.Sean A.
El cliente no dejó un comentario.Dean G.
El cliente no dejó un comentario.Michael B.
Hire staff that knows the job. First we were quoted one price for a one-way rental to Washington, DC -- then on arrival were told that it would actually cost 4 times the amount quoted ($300, as opposed to $75). Then the young attendant on duty -- who seemed just old enough to drive -- failed to securely attach the trailer to our ball hitch, leaving us on a country road with the trailer loose, lurching back and forth, and threatening to run into our car or roll into oncoming traffic. When we stopped, it turned out that only one of the three safety chains was still attached. So dangerous. We were forced to hook up the trailer again in the middle of the road and ensure that the mechanism locked. When we turned in the trailer, the attendant was amazed at the condition of the trailer, saying that the chains should have rubber coatings and shaking his head about the condition of the wires that attach the car lights to the trailer lights. (We ended up having to purchase a substitute cord while on the road.) All in all, a terrible experience that could have resulted in injury to us or other motorists.KATRIN B.
Make sure the gas tank is full.ROBERT S.
El cliente no dejó un comentario.Michelle F.
El cliente no dejó un comentario.Christa C.
El cliente no dejó un comentario.JAMESP M.
Zack was awesome and accommodating!!Mark B.
El cliente no dejó un comentario.Lisa W.
I called early (month) to make sure I had a truck and a unit, in the end they messed up my truck order then we went to the unit and they â€œSOLDâ€ or unit so we could not get one. This has been the worst experience I have ever had. I was loyal to going to U-Haul but they will never be who I go to again.Jacob G.
El cliente no dejó un comentario.James M.
They were very helpful and stayed a few minutes past closing to make sure I was all set!Sara I.
El cliente no dejó un comentario.Andrew B.
Truck was piece of crap Passenger would not open Steering irregular..hard to stay in lane Transmission irregular Had to stop day truck not dependableDONALD M.
Not one issue with this truck pick up. The staff was friendly, efficient and offered some great tips about driving a truck of this of size with confidence. It is FAR from my location, but the customer service made it worth the trip.Ilona R.
Great service! Definitely would recommend Johnny V's Auto sales for your U-haul rental needs.Paul L.
El cliente no dejó un comentario.Jean B.
Can't think of a thing. The staff was extremely polite and very efficient, the equipment was well attended and clean. Top shelf service!Stephen H.
El cliente no dejó un comentario.Grady B.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.Beth R.
El cliente no dejó un comentario.Franz Leo A.
El cliente no dejó un comentario.Billy S.
No issues at drop-off.DAVID L.
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.Thomas E.
El cliente no dejó un comentario.KEVIN F.
Truck was wedged between a bus and another 26 ft truck .Lyle L.
Pick up location was over an hour away and was notified the evening before I was to pick up trailer that my preferred location did not have my reservation despite reserving the rental online in advance. The location was fine and the personnel was supportive, but the communication/notification from U-haul was poor. I recommend assessing availability earlier in the day or the day before that way U-haul can transfer the trailer to at least within 30 minutes of desired customer location. 56 miles away was extremely too far.Erika K.
The staff was very nice and helpful. It is a smaller location - wish they had more selection to pick from, but overall very good experience.James D.
El cliente no dejó un comentario.Greta L.
El cliente no dejó un comentario.Jessica R.
El cliente no dejó un comentario.Kenneth W.
I rent here exclusively because of the customer service.DAVID T.
John and staff are great!cathy F.
El cliente no dejó un comentario.Tina B.
was a excellent rental.. everything smooth and orderly... had a small problem with the overhead door but it was addressed johnney on the spot by the agent. thxJames C.
Friendly staff, truck was spotless and drove well. Will use this location again for my rental needs.Douglas B.
Wonderful customer service. Great location to rent U-Haul trucks.Donald H.
El cliente no dejó un comentario.Philip B.
I have used Johnny V's before. I'm terrible at using apps but I go into the office and they take care of everything in person. Easy to use friendly service.Will H.
Both locations were great. However, corporate customer service was awful and I will be contacting them further about the major issues that I had with themNate S.
Nothing. Great ExperienceBruce E H.
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Michael K.
The employers were friendly and very eager to help.Kenneth W.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.Donald H.
El cliente no dejó un comentario.Mark N.
El cliente no dejó un comentario.alan R.
Friendly agent helped me unhookDion J.
El cliente no dejó un comentario.Curt M.
El cliente no dejó un comentario.Douglas K.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.Keith N.
El cliente no dejó un comentario.Amanda C.
El cliente no dejó un comentario.Martin S.
El cliente no dejó un comentario.Michael K.
Every time I have ever rented from UHaul, the rental process always takes way too long at the desk. This is true whether I complete the docs ahead of time online or not. Your data entry portal software must be terribly slow because there are long pauses by the customer service rep between entries. Improve your software, make it way faster and you will improve your customer service by 10x.James O.
El cliente no dejó un comentario.robert F.
El cliente no dejó un comentario.Anthony N.
It is hard to find. It took me a while to figure out I needed to drive into the business park. The Uhauls, as a clue to where it could be, were not visible from the street.Madilyn B.
Properly train person sitting at the desk and owner of the bussiness to be honest and tell all charges when using a debit card. At least the drop off site was professional and refunded 60 to me . Also uhaul needs to train these same people on how to hook up trailer chains so they dont dragJason F.
El cliente no dejó un comentario.steve L.
El cliente no dejó un comentario.David D.
Thete was some confusion with the telephones during covid virus. Staff very helpful! Would recommend using their service again!Jeann M.
El cliente no dejó un comentario.gary B.
El cliente no dejó un comentario.MARK B.
El cliente no dejó un comentario.Tammy G.
First part excellent t last part not. The return place stole mo ey off my card and its it's all N I ha e left after ha ing to quarentine for 2 weeks. I have $6 Tony name. I was told I'd have time to pay whatever the balance would be and the return place had no permission to charge my card. I have no way to feed my children right now. I'm calli.g my.lawywr and the BBB. businesses need to have a heart right now. Were all struggli.g ti get by.Jennifer K.
The only complaint I have is that the steering was a little looser than I like. Other than that, everything was great! Prompt & super friendly service!Joy B.
El cliente no dejó un comentario.Shannon Z.
NadaRalph W W.
Service was perfect. Customer service friendly and professional. I would not change anything.Carol T.
El cliente no dejó un comentario.Floyd W.
El cliente no dejó un comentario.Norman K.
This U-Haul location was fantastic. The staff (Johnny V, the man, the myth, the legend himself!...he actually gave me an autograph!) The truck was clean, handled well, and did the job. All in all, I recommend renting from this location, funny comments aside. Thanks, Johnny V!Spencer G.
El cliente no dejó un comentario.Tara G.
El cliente no dejó un comentario.Thomas P.
The woman who works there provided excellent customer service - she was very helpful and very pleasant!Sue J.
Carrie was great!! It was a pleasure to work with her!Luella H.
El cliente no dejó un comentario.Troy Q.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Alfred C.
Great Service!Joel E.
Thank you for all your help!!Jennifer J.
El cliente no dejó un comentario.Michael T.