Customer Reviews for Johnny Vs Auto Sales LLC
(U-Haul Neighborhood Dealer)

201 reviews

8 Bush Park Ln   Penn Yan, NY 14527

(315) 536-2353

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(315) 536-2353

8 Bush Park Ln
Penn Yan, NY 14527

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

No one was available during lunch for the return.

James McIntyre 
Rating:
5.0

Customer did not leave a comment.

Jennifer McKay 
Rating:
5.0

Customer did not leave a comment.

Harold Johnson 
Rating:
5.0

Broom out the interior of the trailer

Andrew DeSorbo 
Rating:
5.0

Customer did not leave a comment.

Steven Siple 
Rating:
4.0

very good customer service, friendly staff. Would highly recommend this facility,

larry davie 
Rating:
5.0

Customer did not leave a comment.

Benjamin Giles 
Rating:
5.0

Very, very helpful and personable - REALLY enjoy working with Charity and Johnny, and the U-Haul company!!

Yates Christmas Program 
Rating:
1.0

The truck needs to be fully inspected. I was rented a truck with a hole in the roof little did I know because the roof is 11 feet tall and I am not the one that should be inspecting it. I paid for a rental to transport my entire life, safe and sound, and that did not happen. It rained all the way up to New Hampshire. I’ve lost a lot of belongings due to negligence.

Crystal Comardo 
Rating:
4.0

Customer did not leave a comment.

Kirk Minor 
Rating:
5.0

Customer did not leave a comment.

Michael Hand 
Rating:
3.0

N/A

Jean Bergstresser 
Rating:
3.0

Customer did not leave a comment.

Robert Davis 
Rating:
5.0

Customer did not leave a comment.

James Kenney 
Rating:
5.0

Excellent, Charity is very good and efficient. I have already recommended you to a friend.

RICHARD TROTTA 
Rating:
4.0

Customer did not leave a comment.

PHILLIP EDWARDS 
Rating:
5.0

Customer did not leave a comment.

stephen lefko 
Rating:
3.0

Customer did not leave a comment.

Janean Shedd 
Rating:
4.0

Customer did not leave a comment.

Danah Corelli 
Rating:
4.0

A little difficult to find but one I asked for directions we found it and they were very helpful!

Kara Roop Miheretu 
Rating:
4.0

The app is a pain

joshua crain 
Rating:
5.0

Customer did not leave a comment.

Dwight Simpson 
Rating:
3.0

Your 24/7 data system is just plain awful with inadequate backup

Bill McKenzie 
Rating:
5.0

Customer did not leave a comment.

Edward Scerbo 
Rating:
5.0

Customer did not leave a comment.

Jesus Ortiz 
Rating:
5.0

Great experience here!

Tonya De Felice 
Rating:
5.0

We had a hard time opening and close the back door, it need WD4 ,because it is very rest to open

Sandra Howell-Frank 
Rating:
5.0

Expected when one reserves a unit 3 wks in advance that would be honored.

David Cress 
Rating:
5.0

Customer did not leave a comment.

Alvin Leid 
Rating:
5.0

These folks were fantastic! I will do business with them again!

Craig Arrighetti 
Rating:
5.0

Customer did not leave a comment.

Robert Levy 
Rating:
5.0

Customer did not leave a comment.

Mark Barden 
Rating:
5.0

Professional service. Polite and respectful manager. Fulfilled my last minute need to rent a trailer. Definitely recommend for any rentals.

Jesse Acevedo 
Rating:
5.0

Great , quick, polite, service

James Monaghan 
Rating:
5.0

Very helpful and super nice!

Andrew Perl 
Rating:
5.0

My drop-off was after hours. The only issue I had was getting the trailer off the ball. This was one of the new flip-over lever that goes on the ball. it was very difficult and heavy to get off the ball. I had to use my hydraulic jack to get it off. The older screw style is much easier to get off the ball as it allows more space around the ball. You may want to look into whether this new style is actually better than the old.

John Gaston 
Rating:
5.0

no improvement needed. They were great. Easy to rent;

john baker 
Rating:
5.0

Customer did not leave a comment.

Paul Hubbard 
Rating:
5.0

Customer did not leave a comment.

Terry Wright 
Rating:
5.0

Customer did not leave a comment.

David Rowe 
Rating:
3.0

The representative was very pleasant and very easy to with.

David Rowe 
Rating:
3.0

I have double charges. The initial estimates charge for which I didn’t get credit and the actual charge for rental, usage etc.

Anna Bas-Masio 
Rating:
5.0

My experience there was very good. The lady at that location was very helpful! Thank you for a great rental.

Chris Flynn 
Rating:
3.0

The location was a little difficult to spot as it is a small driveway next to the train tracks. More important to note was the local UHaul representative who, after trying to adjust my rental to something that made more sense than an 80-mile round trip to get the unit, very rudely said, "why do you even need a truck for two days"? " Most people can load & unload a truck in 6 hours! Well, you have no clue about the circumstance of our move! We were awaiting a C of O for our new home that took two-three months to achieve; we found out on Thursday we were finally able to move, and we rented the truck Friday. When you have no clue when you can move, no, we weren't completely packed; what is it her business how long it may take to load & unload a truck?!? I am paying for a service and trying to logistically make that transaction logical and cost-effective! The 24-hour pick-up with the ID photos at a dark, closed location is also a bit cumbersome. Mark Schott 607-339-9988

Mark Schott 
Rating:
5.0

Everything was excellent.

Heather Durkee 
Rating:
5.0

Customer did not leave a comment.

Philip Bracht 
Rating:
5.0

Customer did not leave a comment.

Debra Merrill 
Rating:
5.0

Customer did not leave a comment.

Gordon Taft 
Rating:
5.0

Customer did not leave a comment.

James Phillips 
Rating:
4.0

Customer did not leave a comment.

Brenda Karwoski 
Rating:
2.0

Only positive experience was the representative that assisted me Amy was amazing. She was very friendly understanding and professional. She's the only reason I didn't leave a 1 star. She gets 5 stars for her rating for sure!!!!

Joseph Cardinale 
Rating:
5.0

Quick and friendly service. The last time I rented a uhaul truck, #1, thought that a tire was going to come off because it started shaking like it was, and that was after the sales person told me it was just serviced,#2, after the self checkout I thought I worked for uhaul. This experience was much better! Maybe because of the place I rented the truck from

ROBERT SPRAGUE 
Rating:
5.0

Customer did not leave a comment.

debra gomez 
Rating:
4.0

U-Haul needs to reinstate free dolly's with rentals.

Chester Tuttle 
Rating:
5.0

Customer did not leave a comment.

Gage Slade 
Rating:
4.0

Customer did not leave a comment.

Dave Wilcox 
Rating:
4.0

Customer did not leave a comment.

Vonda Palmer 
Rating:
5.0

Really no room for improvement. I like renting here because there’s no waiting, the equipment here is always in top notch condition, and the lady renting out the equipment is on point. These smaller UHaul operations can be a better renting experience.

DAN LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Alan DelRossa 
Rating:
3.0

Customer did not leave a comment.

Seasonn Pepson 
Rating:
5.0

Can't improve. All uhaul locations should be this good.

Andrew DeSorbo 
Rating:
5.0

Customer did not leave a comment.

Jarrod larson 
Rating:
5.0

Customer did not leave a comment.

Kevin Jobsky 
Rating:
5.0

Customer did not leave a comment.

Colin Bucci 
Rating:
4.0

Had problems returning truck after hours. The uhaul.com/share link kept taking me to rental from a year ago. Took 40 minutes to get it resolved.

Minette VanDermark 
Rating:
5.0

Pleasant employee.

Karen Alden 
Rating:
5.0

Nothing. Terry was very kind to me and helped me navigate the check-in process patiently.

Katherine Herleman 
Rating:
5.0

Customer did not leave a comment.

Kevin Jobsky 
Rating:
5.0

Customer did not leave a comment.

Chris Martz 
Rating:
5.0

Since this was after hours, the drop off was very easy. No complaints.

Karwn Alden 
Rating:
2.0

I was not provided the appliance dolly that was ordered. I picked up the truck off hours so the store was not open, nor was there a contact number give if there was any issues besides the company telephone. Called the uhaul customer service number provided and that representative told me there was nothing to be done and hung up. I had to wait 2 hours before any store was open to rent a dolly from a different company two towns away to be able to even start my move. I am not impressed that all I am being offered is a gift certificate for my troubles instead of being refunded the mileage. Its frustrating that the website says we guarantee/promise the supplies and when I arrive it's not there. There needs to be a way to personally contact a human when something like this happens and to be able to make it right at that moment- not figure it out yourself or we'll give you a discount on your next rental. I understand people make mistakes but let's make things right so the customer doesn't have to go without. Instead of plastering guaranteed promise all over the website, put a warning up that there is a possibility it's not there and there's nothing to be done outside of the rental place business hours.

Sarah Hollenbeck 
Rating:
5.0

Customer did not leave a comment.

Eric Bradshaw 
Rating:
4.0

Customer did not leave a comment.

Eric Bradshaw 
Rating:
5.0

Customer did not leave a comment.

Wendy Taylor 
Rating:
5.0

The representative was friendly and made the process very easy

Robert Gordon 
Rating:
5.0

Customer did not leave a comment.

Kevin Schober 
Rating:
3.0

Yes tank was at 3/8 On both funds because we check the gauge because my husband used to work for U-Haul and I missed and it said it was at 7/16 so I was charged an additional $15 which is really not acceptable.

Theresa Riley 
Rating:
5.0

Customer did not leave a comment.

Mindy Wickham 
Rating:
1.0

Tire exploded and wheel broke. Repair service was given incorrect information over and over. We were stuck in the highway for 5 hours.

Ethan Bennett 
Rating:
1.0

Customer did not leave a comment.

Ashley Benjamin 
Rating:
5.0

Customer did not leave a comment.

JOHNC KOWSZ 
Rating:
5.0

Customer did not leave a comment.

Michael Harper 
Rating:
5.0

Customer did not leave a comment.

David Jones 
Rating:
5.0

Tell customers to re-attach lock when using after-hours pickup.

Eugene Ratzlaff 
Rating:
5.0

Customer did not leave a comment.

Johnna Sorensen 
Rating:
5.0

Customer did not leave a comment.

Zvi Salpeter 
Rating:
5.0

Customer did not leave a comment.

Mike Seppala 
Rating:
5.0

The folks at this location were very helpful. Initially I had inquired at this location about renting the trailer at the Knoxville location and returning to Penn Yan, one way. They were very helpful, then again upon my return. No issues.

Donald Sottile 
Rating:
5.0

Customer did not leave a comment.

Andrew Desorbo 
Rating:
5.0

Inspection of tires and replacement before blow outs would be helpful. None of 4 tires were in good condition. I wouldn't operate my own equipment in a similar condition. The replacement was fine it was new. Showed how bad the other 3 were.

Terry Wright 
Rating:
5.0

Very professional and courteous.

Daryl Bodine 
Rating:
5.0

Customer did not leave a comment.

James Arndt 
Rating:
5.0

Customer did not leave a comment.

Robert Woodard 
Rating:
5.0

Everything went very smoothly from ordering to pick up and drop off. The staff at both spots were helpful and professional..

James Snyder 
Rating:
5.0

Customer did not leave a comment.

George Laws 
Rating:
5.0

a larger sign to the office / location would be helpful

Michael Meaney 
Rating:
5.0

Customer did not leave a comment.

Kevin Pierce 
Rating:
5.0

Make the pickup a little quicker

DAN LOPEZ 
Rating:
5.0

The entire process was very simple. The person that set up the order was very helpful and kind, hooking up the trailer and double checking everything before I left. The trailer pulled very well and was easy to maneuver. The gate on the back of the trailer is spring loaded, making it easy to let down as well as closing it. Well designed trailer for hauling a scooter with a built in front wheel chuck and a lot of d-rings for tie downs. This was the first time I rented a trailer and hauled a bike, and it went very well. Thank you!

Yaroslava Perrone 
Rating:
5.0

Customer did not leave a comment.

DAVID BOLLINGER 
No reviews have been submitted for this location.

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