Customer Reviews for Johnny Biggers Towing and Recovery
(U-Haul Neighborhood Dealer)

Rating:

3.0

The truck Evap system needs to be checked. When opening the gas cap fuel fumes and pressure are blown out. Dangerous!

Rating:

1.0

What a terrible drop of location THAT I DID NOT CHOOSE. It was an ordeal to get the truck returned and the drop off had no form of security that I could see. No parking area or signs to designate what’s the correct place to drop off. I went to the drop off location I had originally scheduled and it was 100x nicer than this drop off location but the terrible customer service sent me to this location and didn’t even have the decency or mind to check if it was still open. This has been a terrible experience and will be something I share with all friends in family. Horrible experience.

Rating:

5.0

this pick-up location was 25 miles from where i booked and reserved a trailer. MIdguard storage got the commission but did NO work and charged $150 more than the online quote. will NEVER do business with them again. have stored emails to show how they lied to me

Rating:

5.0

Excellent service from Chelsea and Josue! Thank you so much!

Rating:

5.0

These people are friendly knowledgeable and customer oriented.

Rating:

1.0

took over a week for location to process return of equipment had to call several times location never answered the phone nor returned call when left voicemail and charged me additional fees

Rating:

5.0

Absolutely nothing. Stephanie was very profesional in all she did to accommodate my needs. I highly recommend this Uhaul facility for ur moving needs. Thank you! Very much..

Rating:

3.0

My original reservation was made at a location which did not have the equipment I needed. I was forced to travel to another county where the sales tax was higher costing me more money than I had planned for. My schedule did not allow time to shop around.

Rating:

1.0

Fix headlights. They illuminate like parking lights. Fill washer fluid. There was no washer fluid. Replace windshield wipers. Wipers were old and did not perform well in the rain.

Rating:

5.0

Nothing! Johnny Biggers Towing were fantastic to deal with!! Friendly and accommodating

Rating:

1.0

The trailer was filthy, filled with red ants inside, mold in and out of the trailer as well as mud, dirt and sand inside. We had to clean it and spray it before we could use it. That took about 45 mins. We should not have to clean it like that before we got it

Rating:

5.0

Most important is personnel .. this location is always a joy to deal with .. Thank you!!

Rating:

5.0

Quick and easy

Rating:

5.0

Stephanie was very accommodating. I bright back the trailer earlier than the two day rental. They made every effort to make the experience simple.

Rating:

5.0

Very impressed with the people, equipment and price

Rating:

3.0

There was no one there so we dropped in a drop box. It might be a new location?

Rating:

5.0

The owners are friendly and helpful

Rating:

2.0

Dropped truck off night before. Came at 9 am to get my $100 deposit. Gate is locked. By 9:20 I called phone number, lady who answered said she was taking her kids to school, and wouldn't arrive for another 30 minutes. Told her I just needed my cash deposit, she told me they aren't a cash business and would have to send my money in a check in 7-10 business days !!! Are you kidding??? NOT HAPPY

Rating:

5.0

Truck was clean but the gas tank was empty so I had to fuel the truck up before I even got it home to load it up. Now I do want to give Stephanie props. She was amazing to deal with. If everyone ran the business like her this would be an even better company. So glad I got to deal with her. Make sure someone at uhaul let's her know this.

Rating:

5.0

Kelsi was awesome!

Rating:

4.0

Kelsey was professional and courteous. She gave excellent advice for the size truck we needed.

Rating:

5.0

The little girl that helps us was wonderful. Bent over backwards for us. Very refreshing!

Rating:

5.0

She just made it pleasant and easy. She was so helpful and gave good guidance as I figured out what I needed to do.

Rating:

4.0

Attentiveness of the staff was excellent! Went above and beyond covering for other locations lack of detail. Very friendly and all questions were answered. The equipment had easily seen better days, however serviceable, but barely.

Rating:

5.0

The maintenance for safety purposes could be better. The truck had a dry rotted tire which was cracked. The engine oil and power steering fluid was way too low. My son in law Johnny Bigger called for service to come to the house to make these needed services. The truck performed well from Florida to Colorado. So I'm happy. But the previous items were a potential break down or damage the truck waiting to happen

Rating:

4.0

Young company and growing

Rating:

3.0

Formal complaint was filed

Rating:

1.0

Already left a negative comment on my truck rental. DO NOT DROP HERE!

Rating:

1.0

My drop off time was 9am and I was on time. The location was "open" as their gate was unlocked but noone was there. The driveway was deplorable. Noone was there to meet with me and I had to catch a two truck driver that just happened to be coming into the "yard". I called the number and the lady was very nice but told me to "just drop it off and leave the keys." This was NOT safe plus noone did a walk thru with me with this moving truck no discussed mileage. I ended up taking a photo of the gas gauge and mileage before leaving. This ended up ok but it could have went very wrong. If a drop off time is stated as 9am, then someone needs to be there!!!

Rating:

5.0

I would recommend this location the staff was incredible

Rating:

5.0

Service was outstanding; staff went over and above to assist with the rental and the attachment of the car dolly. Five Star Service!

Rating:

3.0

Other than not putting the hitch on to stay,luckily I found that before I hit the highway....

Rating:

3.0

The truck was not at the pick location I set up and no one called or email me and now no one wants to call me back about it . In the next couple day if I don't hear from you guy I will turn to social media and let everyone know that you guys don't back your word. I have call three time and know one has yet to call me back . Your time is running out

Rating:

5.0

Absolutely nothing. Very polite and outstanding professional service.

Rating:

4.0

Nothing verify friendly people.