Kyle (sorry if i got the name wrong) but he was awesome and the cat rocks too..will be taking my car there for some body work after seeing how nice they were just for a rental
EDWARD W
Customer Reviews for Joe Vesci Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Too many chargers
Ahmed ZEasy access.
Hanh TThis location needs to have free wifi to finish the process. There is limited cell service in the area and trying to rent the truck took over an hour. It was almost impossible to supply the information needed because of no cell service. I had to drive away from the location to get cell service, to get the lock box code to get the keys. There even was another person trying to do the same but they had the dame problem. If a location has limited cell service, it needs to offer wifi so the rental process can be finished
Ronald AWould be great if this drop off had service to the clients til 4 pm.
julio mPick-up took 45 minutes - and was very stressful - because the location was closed, and the mobile app would not let me pick up the truck. I had to talk to 4 different UHaul customer service representatives before someone was able to fix the problem. When I reserved the truck, I specifically had chosen a location that was open on Saturday. My reservation was changed to another location - without letting me know that that location would not be open.
Troy HREFUND MY MONEY BACK!! I did NOT rent and CANCELED!! UHAUL REFUND BACK PLEASE. LOCATION WAS FINE. I CANCELED AND NEED MY REFUND.
Hope AGreat customer service at this location, thank you!
Alexander MVery easy to rent using online reservation. Easy pick up.
George BIt was just a little hard to find but the whole process was easy.
JENNIFER QFucked up he charge me lot of money $20 cargo van nd he charge me $300 + gas money omg Everyone don’t go any U haul Don’t use this company AND ONE MORE THING ONE GUY ASK ME FOR CASH COZ IM 15 MINUTES LATE FUCK OFF
Sukhwinder SMake the final price, after fees and milage, much easier to predict.
John GExcellent service!!
Darnella RWorry free, good equipment. Easy process and good interactions with on site business owner. Will recommend to friends/family.
Joanne HI ordered a hand truck (Dolly) and it wasn't in the truck. And I was charged for it.
Ann BThere's nothing to improve in. Neil is a very nice person and very kind.
Maria CGreat service and flexible to meet my needs. They make it easy do business!
Robert NNeil & Nick were outstanding! perfect customer service.
Adrienne KThe best Uhaul rental experience ever!! Staff very friendly and caring!
Darnella ROverall, the guy checking me in was really nice and complete but the fee was higher then expected due to the CDW fee of $20. I only rented to move a recliner from one location to another less than 29 miles.
Patricia Z1. Took too long to register! I got there a few minutes before start time and left 20 minutes later. Couldn't you take down more info prior to date, like drivers info? Or, let people know in advance exactly what needs to be done and advise them to get there early? 2. Side view mirrors really hard to move to new position. We could move them and then they'd snap back to former position. This seems reckless on your part. Side view mirrors are so important you really ought to make it very clear how to place them in correct position. I googled it but that added to the time it took to leave. 3. Tolls: I have Ez pass and could have brought with me but didn't because there was nothing that advised me to do so. Why not? I better not be overcharged for tolls due to your lack of info. 4. Emergency lights: I didn't see any. They would have been helpful on South Broad Street, Philadelphia. 5. Drop off: again, took longer than I thought because there is not enough info in advance. I would have appreciated a simple bullet pointed list for both pick up and drop off.
Elizabeth CThe customer service was outstanding. I did not realize this business was there as its somewhat hidden behind a building. I would recommend getting you Uhaul rentals from this business.
Joe CThis is the 2nd or 3rd time the app couldn't find my location when I returned the vehicle. The app had permission to find my location. This caused anxiety on my part. I moved forward w the return, and the app allowed me to return it even though it couldn't determine my location. While that's good, I had no idea that I would be able to move forward with the return. It would be good if at some point after the app fails to sense the location, you indicated that the renter can continue the return process even w/o the location. Completely different topic: the step up to the pickup truck's cabin is really high! Would it be possible to add a lower step? Not everyone has the strength for such a high step.
Corri GIt was great doing business with you!
Terence SWas scheduled to pick up at a different location, but was sent to this location at the last minute. Strange. The employee at Joe Vesci Auto Body was very helpful regardless.
Linsey AWonderful!! Such a nice change from dealing with the Norristown branch. Neil could not have been kinder or more helpful!
rebecca mis overnight parking for the duration of the van rental available on site at Vesci. I was not sure if I could leave my car in the lot while I had the van rented.
Christopher HVery helpful. They called me to check on my reservation which was incorrect. They saved me from ruining my daughter's 50th birthday celebration!!!
Wayne MGreat service!!! Best yet!!!
Eva SLocation was good. but when I checked in using international driver license there are problem and it took 1hour. May need update or something for the mobile pick up service.
DongHwi LVehicle online checkin did not provide me with a code to open lock box to get key. Still had to go inside. Vehicle locked doors by itself with key on center console and there was no fob. While we were loading and closed door vehicle locked by itself. Police had to come and open. Absolutely ridiculous.
Robert DThe pickup experience was TERRIBLE. At the last minute I'm scrambling to find a photo of my passport and providing other phone numbers? Please make an app to streamline the experience.
William G