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Tanner C.
Customer Reviews for Jobes 66
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Dolly not in truck when arrived, lady wheeled out of back room and said “it's yours from here'. Blankets not in truck, had to retrieve myself with help from kid in shop. Could not get overhead door open due to ice since no one obviously every opened to have ready for me to pickup. Kid from shop got it open with wedge bar, thankfully he was there. U-Haul called me several times, sent numerous emails to prepare me for pick of of truck in Lexington.....what was the point?? TOTAL WASTE OF TIME....HORRIBLE
DAVID SAMUEL R.Part of mechanic shop services for drop off center
ERIC JOHN S.Never had any problems with this location. Owner is pleasant.
Adam S.Not a thing . The employees at this location did a fabulous job.
Richard J.Nada
John S.Again there was mud in the floor of the truck. The starter was tremendously sluggish and ended up not starting at one point had to call road side. It was then 3 hours before they came. We didn't get done till 4am!
Natalie W.I requested an appliance dolly and got a utility dolly with no explanation. Wasn't useable.
William C.It was a great experience!
Dylan W.I ended up in the hospital tryna move and stayed in touch with U-Haul and I had no idea they would not be understanding of unforeseen circumstances! I had a heat stroke only to get out and receive over $600 for a 4 days. The trucks were full and couldn't be returned until someone could unload them at storage but I had the storage keys. But now I'm just having a stroke in general I can't afford that and an begging to return this money for me to be able to eat and live LITERALLY I'm not sure I have that much but it was for rent when I find a place. But I'm truly gonna continue to be homeless unless u return my money pls. I need to speak with a supervisor pls 8164336069 Amy Bowe Under the bridge 路樂冷郎 this can't be how u treat pls.
Amy B.Cost much more. Wrong truck by 10'. Had to drive 2 hours further. No one called me I called them two hours before pickup to find that it was all messed up.
Kenton K.Didn't need improving, item was available and Ken Jobe made sure we knew how to use said equipment.
marie B.Truck was full of mud leaves and trash as well as standing water.
NATALIE W.Lockbox location was harder to find since we came in the other side of the lot.
Julie H.Check the trucks to make sure they are clean, and that the equipment purchased is inside. Upon pickup two equipment items I ordered were not in the truck. They had no protective mats at all, and I have not received a refund. When I cleaned out the truck at the end of my allotted time, there was moldy pizza in a plastic bag from a previous client.
Lori H.Lol if gas prices high try to figure out how to shift the expense so the customer not killed at the pump
Fredrick O.NO ONE WAS AT THE LOCATION ON A THURSDAY @ 1:30 SO HAD TO DO ONLINE CHECK IN
James K.Love the convienence of a close location , have used this one many times over 15 yrs. Ken and al his staff are so pleasant every time.
judyth R.Great Friendly service
Gary H.Excellent experience! Thank you!
Elizabeth S.No improvements needed.
laura L.Make sure equipment is clean
ANGELA S.I had reserved the truck in Blue Springs location. A day before I was to pick it up, I received a call from Robin that they did not have one and the closest location with the vehicle I need was about 40 minutes away. It is disappointing that you are given a guarantee that the vehicle is at the initial location only to find out that it is not true. The $50 guarantee is also a lie since I did not get a penny of it as Robin had mentioned. The forks at mom and papa's in Lexington location were wonderful and provided great service. Just did not like driving all the way there to pick the truck up.
Michael O.This is the 3rd time I have had to use this location and the service has gotten worse each time. They should not be allowed to represent the u-haul name.
ryan L..... great people to work with at Jobe's ---- especially Ken and Shelley
Roger M.Website needs updated would upload correctly but rep took care of it on the phone
bill L.I requested a truck with a lift and a furniture mover. Instead I got a ramp and no furniture mover. Was very disappointed that I did not receive what I had requested. I would have went somewhere else had I known.
Denise B.The gentleman that we dealt with was very helpful, information and very nice. I will be using this gentleman again and telling all my friend about his place of business.
tracey H.The inside floorboards were dirty with mud and leaves. The inside door panel had some kind of black residue on it. We took pictures so we wouldn't be blamed for the condition and also reported it to the Jobes company where we picked up the truck.
Pam G.Not change pick up location day before move.
Anthony C.No pigtail on trailer. Told them and had to buy my at parts store and needed to splice it together to use.
donn E.Easy process. Was able to reserve trucknon short notice. Jobes represents u-haul well!
Davic R.The drop off site was easy to find and clean. the people there. were great thank you Al giuntoli
Al G.The pull out walk way is broken, took a while to figure out what was broken to be able to push it back in.
Dustin W.good people there and VERY helpful ...Will rent from them again ,
donna B.Great service great people
Jeff S.Only returned 1 truck during open hours. Was pleasant during return
HEATHER R.No one was there when I dropped the haul off.
Kathleen S.They added charges to my bill that I did not request. The lady at counter was rude in person and over the phone. Would never do business with this location.
Angela C.This place is awesome! Got the Uhaul in 1 day. Thank you!?
cheryl G.Difficult to find. GPS didn't work.
Kathleen S.Friendly and efficient service.
William F.The only minor issue I have is that I didn't know weather or not I was going to be able to rent a truck till the day before my move.
Tyson H.It took forever to get the paper work done even though I already filled out the express check out form. Nothing express about it.
STEVE N.Start with honoring the online quote, then move on to not swiping the customers card not after one, but two up charges without informing of the new price increase. ( please keep in mind that I am almost never a complainer, and that I have used uhaul services before and have never had an issue.) Now lets move on to part two... the pickup location called regional support who proceeded to tell me that it was my bank that required an additional 100 dollar deposit, and not uhaul... then shamed me on the phone for not being considerate that I am renting a 45000 dollar truck... and that it was my fault because my bank is a prepaid card... EVERYONE ACKNOLEDGED THAT THE CARD WAS SWIPED BEFORE A DIFFERENT PRICE WAS DISCUSSED BUT NO ONE WANTED TO TAKE RESPONSIBILITY FOR IT. This is hands down... the worst, most underhanded, trust breaking, and sneaky conduction of business I have ever been a part of in my entire life and I am FURIOUS. My quotes price was 256, and I ended up paying 480. Also .. the gas gauge was at 3/4 of a tank prior to pickup... I also have pictures of that should anyone wish to see.
Scott M.Wasn't allowed enough miles before I had to pay extra, the miles , it was almost that far for me to pick up the truck.....not pleased.
Gary J.Everything was handled efficiently. Good service for a small town location.
william M.Make very sure abs take pictures when you pick up truck. Any damage, you are responsible.
leonard H.I was over charged my total was $48.50 I was charged $61.49 not real happy about that, what was the $13.00 for? It was clean. I put more gas in it than it had when I got it.
Kathrene L.If there is snowfall in the area, and a truck has been reserved for a specific date- it would be nice if the truck is not covered in 6 inches of snow before hand.
Patrick R.Very kind and had me unhooked quickly and on my way
Russell C.Please call me 9132448450
Kelli R.The agent was very good. the trailer pulled better than any I have pulled in the past. Very clean store.
Ken C.All good!!!
doug B.I will be submitting online reviews for the horrific experience we had. Incredibly unprofessional, rude, and horrible staff and management! We checked in online only to receive a call many hours later accusing us of being in possession of a 40k stolen truck. Took the truck to the previously agreed location and management refused to check the truck in because they were closing. Unbelievably horrible experience from a so-called reputable company! Will NEVER use Uhaul again.
jennifer H.The only problem I had is with the online uhaul check in service. We waited for 11 minutes for someone to acknowledge that we were waiting for a review of the drivers license and picture. Then 4 min to approve it. I was not happy with an 11 min wait with no response from uhaul. Someone should respond in the chat right away.
Randol W.Outstanding customer service!! Highly recommend!
Jordan V.