Comentarios de los clientes para JKS Services

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de JKS Services

Clasificación general:

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John R.
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El cliente no dejó un comentario.

Sonja A.
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So this rental could have been a disaster. I was at the rental center and the app malfunction which would not allow me to get a code to get the truck. I was in a panic, however the staff on the phone went above and beyond to fix the issue and reverse the negative fluke that I experienced. The customer service staff rocks. Also, I paid for a dolly but initially thought I did not have it. The staff at the other store went above and beyond to fix the problem. They even assisted me in getting my boxes and other purchase from the store accomplished.

Shana J.
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The truck needs an alignment and it was shaking whenever I made it to 30mph. It needs new brakes and new emergency brakes. The emergency brakes were on and the vehicle started rolling down the driveway. My boyfriend had to jump in the truck to stop it and then the hitch dug into the concrete and we had to get assistance from AAA. This was the worst experience I ever had.

Stephanie C.
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I feel they need to make sure they are reading the customer request to assure the customer isn't left stuck with trying to figure out what to do at the time of their move. We did not get the things we needed to move. i.e the dolly and moving pads. They had to carry the big items down stairs.

Kenya W.
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El cliente no dejó un comentario.

Gary H.
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The truck was filthy and needs an alignment badly. The bed of the truck was nasty and I had to clean it when I picked the truck up. I was charged for a dolly that I did not receive as well as an extra $26 from I have no idea where. There was a wasps nest inside your return box as well. I will never use your service again. This is the second consecutive time that I've been treated poorly by your company.

Joseph Andralson V.
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I like the no human interaction.

Immanuel B.
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Associate was unprofessional smacked her gum and popped it loudly, and didn't communicate effectively . For example , we already had the safe protection on our uhual picked up but due to her miscommunication and how she implied it she stated we didn't have it so we end up getting extra coverage . When In actually we did already have coverage . On top of that on UHUAL In General we made a reservation ahead of time at another location and they didn't have our truck so we had to go 8 miles further to this location. What is the point of reserving ahead of time when you can't ensure the truck being at that location.

Arthur B.
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El cliente no dejó un comentario.

Kristyan R.
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El cliente no dejó un comentario.

Yolanda L.
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El cliente no dejó un comentario.

shardonnay B.
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This establishment is trash. They charged me for damages that I didn't do. I had corporate on the phone trying to dispute the claim of damage to the truck. The owner charged my credit card before corporate could try to resolve the issue!!! Don't rent from this place. Bad business. They're desperate for a dollar.

Daryl B.
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Nothing it was just fine and quick getting in and out the people were friendly and helpful no wait good location

Joyce F.
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System was not working correctly so took attendant a while to check us out. After hours system was not working correctly so we were not able to check in properly. Was given run around by JKS rep and UHaul rep. UHaul rep said he put notes in system about issues we had with after hour return but JKS attendant said there were no notes and she was very short with us and rude.

Rochelle S.
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This location does not have have accessories for movers We needed Rope for a move. This location did not carry any. However Kiesha let us have some of her personal rope.

Cynthia S.
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El cliente no dejó un comentario.

CAVAR O.
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The staff are friendly and very professional keep it this way.

Yvonne B.
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The reps here are extremely helpful. It was very much appreciated. Thanks again! ????

Brian F.
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Stop renting uhaul Person at location completed paperwork 1 day early because they did not want to work on Saturday left keys in box and texted me the code

Edward J.
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The customer service at this location was excellent! The young lady was very friendly and explained everything thoroughly! Wonderful customer service with a smile!

Desha H.
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El cliente no dejó un comentario.

Sharon L.
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Get some updated trucks

Victoria S.
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Excellent service!!!!

Keisha G.
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Lovely ladies! I was greeted with a smile and they provided excellent customer services. Definitely the BEST Uhaul experience.

KRISTOPHER B.
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El cliente no dejó un comentario.

Nakia M.
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El cliente no dejó un comentario.

Jerrod J.
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El cliente no dejó un comentario.

Devin E.
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El cliente no dejó un comentario.

Heather B.
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El cliente no dejó un comentario.

Shamara W.
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Make sure the rear view mirror is fixed.

Tisha P.
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The ladies are great to work with. Professional and friendly group. Very helpful

Janice H.
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El cliente no dejó un comentario.

Nicole L.
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El cliente no dejó un comentario.

Qiana G.
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El cliente no dejó un comentario.

Desha H.
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El cliente no dejó un comentario.

JORDYN C.
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Excellent service

Micheal W.
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Very RUDE young lady who works here at Chandler Road. CUSTOMER SERVICE SUCKS

fernido R.
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I will definitely be back at this location for my next uhaul rental..

Tarvares W.
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Great customer service...

Cheryl L.
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El cliente no dejó un comentario.

camille D.
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El cliente no dejó un comentario.

Todd C.
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I was charged $25.50 for gas after I had already put gas in the truck.

francine B.
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Excellent customer service..

Davd A.
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El cliente no dejó un comentario.

Deborah P.
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El cliente no dejó un comentario.

victor S.
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El cliente no dejó un comentario.

Tamara S.
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El cliente no dejó un comentario.

eddy M.
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El cliente no dejó un comentario.

Raenell C.
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El cliente no dejó un comentario.

GLYNIS M.
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El cliente no dejó un comentario.

Charles G.
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No improvement.... Excellent service

Audrey B.
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Love the customer service.. Very friendly and informative

Yog D.
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El cliente no dejó un comentario.

Malcolm S.
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El cliente no dejó un comentario.

Tiffaney K.
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El cliente no dejó un comentario.

Jerinda J.
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El cliente no dejó un comentario.

keyona S.
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El cliente no dejó un comentario.

Veronica H.
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The customer service was superb! The truck was not clean inside and the check engine light was on. Overall, it was a very good experience.

Erica M.
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I scheduled a pickup for 5:30. The business was closed. I called and was told to wait an hour and 45 mins until someone arrived. This was a major inconvenience. Furthermore, returning the truck was a hassle. It took almost 2hrs to return with tying to figure out online stuff that was never properly scheduled. My move was successful but it wasn't planned to be so late.

Nicole R.
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make sure all equipment purchased is on the truck

Angela H.
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Uhaul was filthy in the back. Theres no way anyone checked before I was rented out to me.Also I was charged for additional days that I did not have uhaul. only had uhaul for 1 days charged for 3 days it appears.

NaJuana W.
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The customer service at JKS war subperb. They promised and delivered. Thank you so much!!!

Al S.
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While the person was very sweet and friendly they were not knowledgeable. When the reservation was made i very clear we needed a "utility" trailer , not a "cargo" trailer. When we arrived there was no UT available. We will consider other options when renting moving forward. Your employees should know the difference between what they sell. your website is very clear, maybe they should review it...………...

Howard M.
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MOVE, AND BE ON TIME.

Danielle S.
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First uhaul cancelled my truck without my permission promised 50 off for the trouble was at site for two hours trying to load a photo to pick up truck got home because it was dark on the site to notice the dolly wasnt on the truck which was supposed to be there. Never had trouble before with uhaul alabama but this was my worst but hopefully better next time.

Jodian M.
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This was the most agonizing transaction I have ever processed with a merchandiser, my card was charged twice for the services after providing proof of duplicate charges and was advised for the past month would be refunded, I have contacted on several occasions and was not refunded. That's really dishonest the mere fact that my card was charged days after transaction was processed and there was no additional charges after returning equipment.

Latoya K.
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El cliente no dejó un comentario.

Tracy C.
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When I arrived at the location, there was no one there. Even though the opening time was 10am, and that was the time of my reservation, I was not able to begin renting the Uhaul truck until around 10:40 or so. On top of that, no one seemed aware that the rental location was unmanned. I had to call the JKS services number to let them know that the office was vacant. Once they were aware of the situation they resolved the issue, but it was a very poor start to my moving day.

Ron W.
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El cliente no dejó un comentario.

Andre W.
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Very nice and beautiful ladies. Greeted with a smile and well clean facility.

audrey M.
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El cliente no dejó un comentario.

Victoria R.
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El cliente no dejó un comentario.

Stacy S.
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El cliente no dejó un comentario.

Cassandra C.
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no suggestions

Emanuel P.
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El cliente no dejó un comentario.

Lynn A.
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El cliente no dejó un comentario.

Travius P.
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These ladies went above and beyond to accommodate my rental needs. I needed to move in a hurry and they helped me every step of the way. Thanks JKS! Best customer service ever!!!!!

Justice A.
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El cliente no dejó un comentario.

Alvin P.
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Keep up the good work

Jordan D.
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pickup was a nightmare, truck barely had gas, didn't get to pick up from a convenient location. promised to accommodate but didn't help much. Not just the location specifically, the whole process was frustrating and I've moved without trouble with uhaul before

Renard E.
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Pretty straight forward. Thanks

BERNETTA A.
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I had to clean it the truck before using it.

Cyril A.
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Uhaul as a whole needs to change it's reservation policies.

HOPE G.
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Kiesha was so pleasant and very helpful!! Such a great personality. She made sure to take good care of all of my needs. So glad she was the one to help me and my family to get home with exactly what we needed! Thank you Keisha!!!

Johnnie B.
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El cliente no dejó un comentario.

Shaday C.
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Horrible service. Very inconvenient and no compassion for paying customers

Paul H.
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These ladies went above and beyond to assist me and family! They are fast and friendly and have the best customer service!

Everton A.
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N /A. My experience was sensational

Brittany C.
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El cliente no dejó un comentario.

Patrica M.
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El cliente no dejó un comentario.

CARTEINA R.
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The ladies at JKS Services were great! Above average.

Sikeria C.
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El cliente no dejó un comentario.

Charles W.
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These ladies were very professional. I was in and out very quickly for my pickup and return.

JORGE V.
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The truck was not available at the location while the information found online said that it was my pick up location. When I arrived, they rescheduled the pick up to a different location and later that day without my permission (did not need it at the time they rescheduled it). I waited 15 min and finally they gave me the truck, so fine but the other location (which I did not request) charged me for the cancellation. I had a very bad experience overall.

Joshua H.
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Great customer service!

Tony F.
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El cliente no dejó un comentario.

Ashley M.
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El cliente no dejó un comentario.

yasmia K.
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The sales person was very nasty and unprofessional. The manager was unprofessional as well. They all had attitudes and was very rude. I would never use that JKS again, not would I recommend it .

Tisha P.
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The ladies are absolute professionals. Happy to do business with these young ladies. This office didn't have the size U-haul I needed available and offered to find me one. But because of their professionalism I still rented a larger truck. Great customer service.

jessica J.
Clasificación:

100% great customer service the Rep for the location Mis. Kesha is excellent with handling all of your needs.

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