Comentarios del cliente para JK RV Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de JK RV Storage

Grado total:

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shelton b. en

Grado:

Good location

Gordon H. en

Grado:

El cliente no dejó un comentario.

Heidi C. en

Grado:

Very friendly and VERY helpful

Mark P. en

Grado:

El cliente no dejó un comentario.

Karie M. en

Grado:

Initial reservation was incorrect. Easier reservation system would be helpful.

Marlaine C. en

Grado:

not happy with water leaks in roof of truck, had saturated boxes and it would be preferable had we been told verbally that this was a possibility, and should be fixed. At least if we understood this could happen we would have put plastic over boxes...

DANIEL T. en

Grado:

Very good working with them!!!!!

danny s. en

Grado:

U haul call center did not get the reservation location correct so I wasted some time going to Orem first.

Connor M. en

Grado:

El cliente no dejó un comentario.

David T. en

Grado:

I rented a 26' truck. I also rented 24 pads for $20 all on contract # 29386710. I picked up the truck and pads on 15 April and came back on 16 april with my truck fully loaded and having not used any pads so I turned the unused 24 pads back in their original packaging and was promised a $20 refund. I called the man who rented the pads and truck to me, 4-5 days ago. He remembered me bring the pads back and promised to check on the refund. It is now 1 may 2019, I still have not received my refund... can you help? Dave Terry, dsterry44@gmail.com. thank you!

William F. en

Grado:

Staff was friendly and practical.

mark y. en

Grado:

Spencer was really helpful trying to find us the trailer to fit our needs

Kathleen J. en

Grado:

El cliente no dejó un comentario.

Dallen B. en

Grado:

I should have asked his name, but the gentleman working that morning was so great. He found that I was potentially overpaying because I booked online and helped me get the best deal possible. I would hope that booking online does not get one a worse deal.

ted s. en

Grado:

El cliente no dejó un comentario.

James G. en

Grado:

Drop off instruction conflicted with what the onsite person said. Fortunately it was a minor inconvenience.

Gregory C. en

Grado:

El cliente no dejó un comentario.

Lincoln J. en

Grado:

El cliente no dejó un comentario.

michael p. en

Grado:

Spencer was great to work with.

jay s. en

Grado:

Spencer was very good..kind and helpful

MICHAEL D. en

Grado:

El cliente no dejó un comentario.

Jayden W. en

Grado:

The guy running the place was higher than hell and the whole store has an overwhelming smell of weed. We then went to return the truck during the normal business hours (we were there 20 minutes before closing) and they had already left for the day so we struggled getting the truck checked back in. We didn’t need to return it til 4:30 but went at 12:40 so we could talk to them and they were already gone. I then tried to call and leave a voicemail because we didn’t check the truck back in through the app before returning the keys and the voicemail box is completely full. I won’t ever rent from this place again. My whole expierce was frustrating (even getting it set up to rent). I’m super annoyed they got any money from us.

Jared H. en

Grado:

El cliente no dejó un comentario.

SCOTT W. en

Grado:

Spencer did an excellent job getting me in and out fast. He was extremely helpful.

jacob s. en

Grado:

El cliente no dejó un comentario.

Erik T. en

Grado:

Charged for extra day on truck even though my return day was Saturday. The truck had one working headlight and needed service. No one seemed to care.

Ken-Diane K. en

Grado:

El cliente no dejó un comentario.

Ann Kay M. en

Grado:

The wiring bundle on the trailer end was not working when I picked u the trailer and the employee at the center replaced the bad wiring on the trailer for me. He went above and beyond his rersponsibility.

david c. en

Grado:

Enjoyed the service

Francis L. en

Grado:

Lobby smelled of marijuana and was giving me a headache. I kept having to step outside. Owner didn't keep their uhaul inventory up to date, causing me a huge hassle in trying to get the equipment I ordered. I had to go to another pick up location to get the appliance dolly I ordered, which cost me an additional hour of driving and fuel expense that was never reimbursed.

DOUG S. en

Grado:

I called Spencer at 9:30 this morning, hoping that this location had an enclosed 5' x 8' trailer available for pickup at 9:45. They had one, and Spencer said I could come pick it up since it was not reserved. The trailer was clean, Spencer helped hook it up to my van (hitch and safety chains) and checked the lights and I was on my way in less than 15 minutes. Next time I need a trailer, I'll give this location a call to see if they have the trailer or truck I need for my job, and either pick it up from them, or call UHaul and tell the operator that this is the location that I prefer to go to. Thanks very much, Spencer, for your friendliness and prompt service.

DOUG S. en

Grado:

I had no idea that UHaul had this location. Its not as close to my home as another location, but this one had the trailer that I needed to pick up the office desk, shelf and chair that I was buying, and it was on my way to where the furniture was located. The trailer was clean, and the personnel were friendly and helpful in hooking up the trailer and checking the trailer lights. Unfortunately the weather turned bad and we were not able to pick up the furniture. We returned the trailer within about 2 hours, and the clerk refunded part of our rental fee. We appreciated that very much, and will most likely return to this location for future trailer rental needs.

raymond b. en

Grado:

El cliente no dejó un comentario.

Sanjay B. en

Grado:

Joey is a cheater. I returned the vehicle in night when the office was closed. I returned the truck with Gas restored to the level where it was when I checked out the vehicle (I have the picture of odometer and the gas station receipt). When I got the bill the next day, I found that Joe charged me for 4 gallons of gas. I called him to tell him that I filled the tank and he refused to accept it. I told him that I have picture of odometer and at that time he cut the call. He was very rude. I called him again but he refused to accept and told me that picture doesn't prove anything. I told him that I will come and show him the truck level but at that time he said that the truck has already been taken by some other customer. He just lied and told me do whatever you want to do. Joey is cheat This is a cheat location and he wants to make money by unfairly charging for gas. Others please be beware.

James L. en

Grado:

El cliente no dejó un comentario.

Gary F. en

Grado:

El cliente no dejó un comentario.

RICHARD S. en

Grado:

Things were pretty good. However, there was an engine warning light showing when I started the truck. It said to check the gas cap to be sure it was closed. I checked and it was closed. I went back in and talked to the rental person. He said he knew about the light, but not to worry about it. Essentially he said it was nothing and he would have his mechanic reset it after I returned the truck. I did not feel this was a satisfactory response. I don't think he should have sent me out with that truck showing a constant engine warning light.

Ryan G. en

Grado:

El cliente no dejó un comentario.

Ernest C F. en

Grado:

Uhaul personnel were very helpful!

Brandon W. en

Grado:

El cliente no dejó un comentario.

Allen B. en

Grado:

A little difficult to find, the office is behind a building so a sign out front on the street would be helpful.

Ernest C F. en

Grado:

I was treated very well, I would highly recommend this location for your Uhaul needs!

tom t. en

Grado:

El cliente no dejó un comentario.

JOHN R. en

Grado:

El cliente no dejó un comentario.

russ b. en

Grado:

Better location. More snappy customer service

Karl Jeffery M. en

Grado:

Rear door was frozen shut... I parked it in the sun to warm it up

Cristian m. en

Grado:

you ok u ok

JOHN S. en

Grado:

nothihg

Jacob C. en

Grado:

El cliente no dejó un comentario.

Stacie H. en

Grado:

El cliente no dejó un comentario.

Dale H. en

Grado:

El cliente no dejó un comentario.

Glen R. en

Grado:

El cliente no dejó un comentario.

KOREN C. en

Grado:

There is a problem the agent didn’t check in the 15’ truck but checked in the car trailer. First off the assigned return place couldn’t take it then we had to go to another place and then agent didn’t check the truck in. This is so very frustrating!!!

Zachary L. en

Grado:

El cliente no dejó un comentario.

Geoffrey W. en

Grado:

El cliente no dejó un comentario.

Jay W. en

Grado:

El cliente no dejó un comentario.

Russell D. en

Grado:

Spencer was super helpful

James C. en

Grado:

The return location was not open because we were moving on Sunday, they were not open on Sunday.

doug b. en

Grado:

Very happy. They were the best

russell m. en

Grado:

Everything thing was awesome, i worked with spencer he was very respectful and professional. Everything was on point i will be bk and will recommend them to friends

KEVIN C. en

Grado:

The manager was somewhat puzzled as to why I dropping the equipment off, he stated he has advised U-Haul he has too much equipment and to suspend drop-offs. He was very accommodating and took the equipment. The manager was apologetic of the twisted and continually loosening wheel straps and stated he would take the equipment out of service pending any needed repairs.

Robert D. en

Grado:

Service was fine. Location seemed a bit run down and cluttered. Employee was helpful but had a hole in his shirt.

Ronald P. en

Grado:

I initially attempted to drop the truck off at a dealer that was closer to my house and was turned away. Owner cited they did not have space to park the vehicle and would be harassed by police if they tried to retain it at their location. Made me take vehicle to this alternative location which was much more friendly and accommodating of the customers needs. Would recommend reconsideration of the other dealers affiliation as the premises was difficult to find and highly cluttered to the point of containing hazards concerning to a customers safety.

Perry K. en

Grado:

The reservation and return process is misleading. I had to file a complaint and wait 3 days for resolution. No one that I could speak to the day of the problem is empowered to solve the issues - useless to me. Ultimately lied to buy U-Haul agents. The resolution did provide the requested adjustment, but I spent too much personal time resolving an U-Haul problem.

Mike E. en

Grado:

El cliente no dejó un comentario.

Ronald L. en

Grado:

El cliente no dejó un comentario.

John F. en

Grado:

El cliente no dejó un comentario.

Bradley L. en

Grado:

El cliente no dejó un comentario.

johana c. en

Grado:

El cliente no dejó un comentario.

richard b. en

Grado:

Went out of the way to help and we're professional and a pleasure to work with.

karen r. en

Grado:

El cliente no dejó un comentario.

William G. en

Grado:

El cliente no dejó un comentario.

Mikel P. en

Grado:

El cliente no dejó un comentario.

james c. en

Grado:

El cliente no dejó un comentario.

Tyler K. en

Grado:

El cliente no dejó un comentario.

Jacob V. en

Grado:

Great experience, will definitely be back when I need a truck and/or trailer again.

crystaleen p. en

Grado:

El cliente no dejó un comentario.

raul v. en

Grado:

El cliente no dejó un comentario.

stan s. en

Grado:

Great service as promised from my initial visit!

jim Z. en

Grado:

El cliente no dejó un comentario.

Mark O. en

Grado:

El cliente no dejó un comentario.

Darren L. en

Grado:

El cliente no dejó un comentario.

Jonathan K. en

Grado:

The gates were open but no one was on site. It was easy to drop off the keys and contract however and I received a confirmation via e-mail shortly after I left.

Leonard M. en

Grado:

Trailer was ready to go and was perfect for our needs. Appliance dolly was a lifesaver. Friendly personnel explained everything I needed to know. Great experience.

Richard F. en

Grado:

El cliente no dejó un comentario.

KEVIN S. en

Grado:

El cliente no dejó un comentario.

Emilie P. en

Grado:

I am very impressed with this Uhaul Office. Spencer not only waited for me when I was running behind, he even suggested a better trailer. I found the entire rental process very easy and quick and will always recommend this location

Kellee C. en

Grado:

Uhaul screwed up the reservation big time. The reservation in the app showed a different location for pickup, even though JK called us the day before to confirm. That made picking up the keys before hours impossible. The guy there was very kind and was get to help get me out quickly because I was already an hour behind. He didn't know what happened because we were on his list right from the beginning. The location was great but Uhaul in general is terrible. This is the second poor experience I have had with Uhaul. It's also my second and probably last experience with Uhaul.

JAMES C. en

Grado:

The truck has been marked with stickers all over. This truck looks like it had been abused. I originally ordered a truck through American Stone and Tile. When I showed up they informed me that the truck was not available and I'd have to wait until the next day. I had to cancel 20 people who were showing up at my house. Some were able to reschedule and come the following day, but since it was Saturday, many already had other plans. We were providing pizza for the help, and already had it ordered when we were told the truck was unavailable. This disrupted the entire schedule. We then had to load the truck and drive over 600 miles all in one day. We didn't reach our destination until almost 3 AM due to this mishap. I was told that Uhaul left me a message informing me of the lack of no truck. This message wasn't received. I had an email confirmation that turns out wasn't a confirmation at all. I was rudely treated and nobody was willing to offer any suggestions to give us aid. We were told that a $50 credit would be refunded, but we never saw that either. My overall experience has nothing to do with the location, but everything to do with Uhauls inability to schedule their trucks or ensure that I'm contacted when a mishap happens. One call didn't get through to me when I'm working all day and get off in time to rush over and get the truck. Uhaul could have called again to ensure I received the message. They could have emailed and texted. Had I received the message, I would have been able to resume with my schedule. This was a misfortunate experience which leaves me to have very little respect for Uhaul.

MANUELA D. en

Grado:

Did what ask and everything be perfect. Thank you again.

rebecca m. en

Grado:

The Attendant was friendly and answered all my questions. We didn't have to wait a long time to get someone to help us.

Bruce P. en

Grado:

El cliente no dejó un comentario.

Mark F. en

Grado:

El cliente no dejó un comentario.

Randy M. en

Grado:

El cliente no dejó un comentario.

Rochelle S. en

Grado:

El cliente no dejó un comentario.

kyle j. en

Grado:

Joey was great and very helpful. I got my truck on time, he explained everything well, and it was a great experience.

michael c. en

Grado:

El cliente no dejó un comentario.

Nathan P. en

Grado:

Not impressed. When I pulled up there was a big hand-painted banner hung on the external gate that said "DO NOT BLOCK THE GATE!" When I dropped the truck off, there were 3 other customers there that, like myself, had no real idea what we needed to do. No employee was present to help us with returning the equipment. We all just put our contracts and keys in the box on the gate and hoped for the best. I was concerned that the transaction would be completed appropriately. Sure enough... I received an email on Monday morning titled "U-Haul Equipment Not Returned" stating that I hadn't returned the truck and that they had attempted to contact me with the number on my contract (Never got a call even though the number on my contract was accurate and I had been getting text messages from UHAUL throughout the process. I called the 800 number on the email and waited 15 minutes before an apathetic employee told me to call the location where I dropped off the truck. (Should probably just put that advice in the email) I called the Pleasant Grove location and spoke with a confused employee that said that he had already put all the returns into the computer, that he didn't recognize my name, and that he would "figure it out". The email also asked me to reply and answer questions regarding where I dropped the truck off which I did. I noticed that at the bottom of the email was a message that said that replies would go to an email inbox that was not monitored. Can't make this crap up. Fortunately, a very nice lady from U-Haul called me today from a local number to ask about the "missing" truck and I told her that I had dropped it off at the Pleasant Grove location approximately 6 hours after I picked it up in Farmington. She told me that she would take care of it. Shortly after that call, I got my receipt via email from U-Haul along with a request to submit this review.

sue v. en

Grado:

El cliente no dejó un comentario.

Josh S. en

Grado:

El cliente no dejó un comentario.