Customer Reviews for Jim's Body Works & Paint
(U-Haul Neighborhood Dealer)

64 reviews

617 Pratt St   Niles, OH 44446

(330) 544-5766

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(330) 544-5766

617 Pratt St
Niles, OH 44446

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Julie Mach 
Rating:
5.0

Customer did not leave a comment.

Linda Marcinko 
Rating:
1.0

Next time make sure truck is clean we had blood splatter on the passenger side door and seat n floor

Andrea Swain 
Rating:
5.0

Great guy

STEPHEN BAKER 
Rating:
5.0

Thanks!

Margaret Smith 
Rating:
5.0

All was good.

Cheryl Biddle 
Rating:
5.0

Customer did not leave a comment.

Kim Tiernan 
Rating:
5.0

Customer did not leave a comment.

Katelynn Mendenhall 
Rating:
5.0

Customer did not leave a comment.

Thomas Crockett 
Rating:
5.0

Very fast service! Nice gentleman to work with. Thank you!!

Lisa Cooper 
Rating:
4.0

Customer did not leave a comment.

Paul Bates 
Rating:
5.0

Jim at Jim’s Body Works and Paint was very helpful in getting us all of the equipment, information and tips needed for a safe and successful U-Haul rental! Would definitely recommend!

Brandon Hamilton 
Rating:
1.0

To start off the app wasn't operating correctly for the pick up. And when I finally got the process underway the odometer was wrong and the app wouldn't allow me to take a picture to correct the issue. After an hour at the location and speaking to three different representatives I finally got the issue resolved. Upon return the app still doesn't want to work at the location. After the truck was returned I went to my bank account and realized I was double charged. A $59 hold and the final cost $48. Over all was a terrible experience, you need to get your app working properly and the fact I'm short $59 while trying to move in to my new home because I was double charged is unacceptable. Next time I'm going with Penske

Joseph Mechling 
Rating:
3.0

The process to pick up the truck was absolutely stupid. It took 40 minutes to even get the keys to the truck. After having to take pictures of myself, my license, the truck, and wait for Uhaul to call the contact that I had to provide to verify me, it was almost an hour process for no reason.

Mason Mulligan 
Rating:
4.0

Customer did not leave a comment.

Jeanne Williams 
Rating:
5.0

Everything was fine. Very satisfied

lisa krezeczowski 
Rating:
5.0

Everything went well. Retailer was wonderful to work with. He was very kind and took the time to explain how the truck worked and showed me how to toggle off the trailer/tow option to optimize fuel mpg. Overall a smooth and enjoyable experience. Ps. My mom loves our furniture!! So extra praise for that!

Norma Chalker 
Rating:
5.0

No.improvements needed

Debbie King 
Rating:
5.0

Customer did not leave a comment.

Susan Wolf 
Rating:
4.0

The gentleman explained I should contact uhaul .com with my concerns. He said the rental place staff should’ve explained about personal Ins, the relocation fee and mileage so I could’ve decided to drive back or or relocate. He also felt 227.00 for just 24 hours was quite high, but he didn’t figure up all charges so I should contact uhaul. I called and placed a concern and was told management would call me back.

Susan Kuehner 
Rating:
4.0

Customer did not leave a comment.

Keith Bartlebaugh 
Rating:
5.0

I dropped off after hours.

Leonard Towle 
Rating:
5.0

Truck ran great and got over 15mpg

Scott Shafer 
Rating:
5.0

Customer did not leave a comment.

Gerald Savo 
Rating:
5.0

The technician was super helpful and explained how the truck worked. ( meaning what tow button was used for and what it’s not used for). I have used u-haul before at different locations and this was not ever explained before. The tech explained the mileage as I’m not familiar with the area. He was super helpful and would recommend to anyone.

Jennifer Terry 
Rating:
5.0

Great place for a drop off.!

Edward Schenk 
Rating:
5.0

Not sure.

Edward Schenk 
Rating:
5.0

Very nice would refer people.

LaVonne Tenney 
Rating:
5.0

Very good customer service.

Nina Mileto 
Rating:
1.0

Not after this visit truck was trashed ashes everywhere dog food all over the cab bottle of pee on the floor nasty

JOSHUA SWAIN 
Rating:
5.0

Very nice customer service I would definitely recommend

Regina Ruiz 
Rating:
4.0

Attendant was well schooled and very helpful and made I was safe and on my way.

Michael Susko 
Rating:
3.0

Customer did not leave a comment.

Kristopher Keller 
Rating:
5.0

Customer did not leave a comment.

ROBIN VINCER 
Rating:
5.0

Customer did not leave a comment.

Jovan Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Susan Wolf 
Rating:
5.0

Very friendly

jim billock 
Rating:
5.0

Wouldn’t change a thing

Jeffery Newell 
Rating:
5.0

Customer did not leave a comment.

Ryan Richman 
Rating:
5.0

Great service. Quality guy.

Michael Ceroli 
Rating:
5.0

One of the most efficient and helpful locations. Had pretty bad experiences with prior locations and Uhaul rentals. These two experiences (pick up and drop off) made up for it.

Anita Ofori 
Rating:
5.0

Friendly, easy to work with

John meser 
Rating:
2.0

The truck was dirty and an uncomfortable riding experience compared to other uhaul trucks we have rented in the past

Melanie Lopac 
Rating:
5.0

Customer did not leave a comment.

James Shuba 
Rating:
5.0

Customer did not leave a comment.

David Alexander 
Rating:
3.0

notify customer if additional $ is being chargedbefore putting someone's acct in the negative!

clinton smith 
Rating:
5.0

Very friendly

Huy Luong 
Rating:
4.0

I paid for 1 dozen furniture pads and there were only 2 on the truck.

Franklin Beals 
Rating:
5.0

Customer did not leave a comment.

Mark Wolf 
Rating:
5.0

Customer did not leave a comment.

ROBERT GAYHARDT 
Rating:
4.0

Customer did not leave a comment.

James Sanders 
Rating:
5.0

Everything with Jim was great! He worked with me being late and making an equipment change without complaint. Helped me get hooked up and on the road. Highly recommend! Plus, he plays classic vinyl in his shop! Good guy!

mark yost 
Rating:
5.0

Customer did not leave a comment.

George McGinnis 
Rating:
5.0

Customer did not leave a comment.

jessica carr 
Rating:
5.0

Great guy working there

Joshua Federspiel 
Rating:
5.0

First, the entire “required” online process is cumbersome and not user friendly at all. Second, I shouldn’t have to create an account to return my equipment. Third, I should be able to use the reservation number from any phone to return.

Carel kitt 
Rating:
5.0

Customer did not leave a comment.

ASHLEY FOWLER 
Rating:
5.0

Customer did not leave a comment.

JESSICA DEBARR 
Rating:
5.0

Jim was excellent to rent from. I’ll definitely use him again.

JAMES WIERY 
Rating:
4.0

This was the noisiest vehicle I think I've ever driven! Engine noise, driveline whine and some strange noise that sounded like cicadas! And the check engine light came on not even halfway into my trip. These comments in no way reflect on Jim or the processing of the necessary paperwork. I have no issues with that.

CHARLES MASIROVITS 
Rating:
5.0

Customer did not leave a comment.

David Sparacio 
Rating:
3.0

Customer did not leave a comment.

Kelly Mitchell 
Rating:
3.0

Well I can't comment tgat because I was charged a rate and a rent charge fee which I've never had before. Feeling salty

HERBERT RIGGS 
Rating:
5.0

Customer did not leave a comment.

Selena Grim 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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