Customer Reviews for Jims Auto
(U-Haul Neighborhood Dealer)

51 reviews

1910 Roberts Mill Pond Rd   Pell City, AL 35128

(205) 814-6120

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(205) 814-6120

1910 Roberts Mill Pond Rd
Pell City, AL 35128

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Google routes to the wrong entrance. Signage may help until google can correct the issue.

william gibson 
Rating:
5.0

Customer did not leave a comment.

Amanda Hilburn 
Rating:
4.0

Get Google maps updated with the correct address.

Jonathan Sanders 
Rating:
1.0

It was bizarre renting from a field. The truck was in rough shape and clearly had been driven hard and almost to death.

Gary Howard 
Rating:
5.0

Jim’s Auto was very helpful, we loved doing business with them and will definitely use that location for anymore needs we have.

Jessie Bowlin 
Rating:
1.0

Dropped off U-Haul and waited at end of drive for son to pick me up. My son arrived and I got in his vehicle at end of drive. Was at end of drive trying to figure out gps to next location and some guy in a white pickup came flying up yelling in a threatening manner why the hell we were in his driveway. He realized why and backed up. Note to this guy, my hand was on my pistol. Might be careful how he threatens people. Side note: speedometer quit working and check engine light came on. No way in hell I’ll use U-Haul again.

paul megois 
Rating:
5.0

Customer did not leave a comment.

coby mead 
Rating:
4.0

Customer did not leave a comment.

Melia Holloway 
Rating:
5.0

Customer did not leave a comment.

Cassandra Beavers 
Rating:
5.0

Great people

allen sanders 
Rating:
3.0

Customer did not leave a comment.

ANDREW EDWARDS 
Rating:
5.0

Customer did not leave a comment.

Shawn Wood 
Rating:
5.0

Customer did not leave a comment.

DAVID WHEELER 
Rating:
5.0

Customer did not leave a comment.

Darrell Reeser 
Rating:
4.0

Customer did not leave a comment.

Julie Shannon 
Rating:
3.0

Customer did not leave a comment.

Darrell Gill 
Rating:
3.0

Customer did not leave a comment.

Gary Bell 
Rating:
4.0

Customer did not leave a comment.

Sara Wilson 
Rating:
5.0

Dogs were very friendly.

Priscilla Gorham 
Rating:
3.0

Customer did not leave a comment.

Nikole Thomas 
Rating:
2.0

Customer did not leave a comment.

Eboni Robinson 
Rating:
1.0

Charged for 8 gallons of gas and there was no way it needed that much, maybe a gallon. $44 plus a $30 fee, will never use you again,

Jennifer Desmond 
Rating:
3.0

Change GPS to the correct location

Richard Rogers 
Rating:
5.0

Customer did not leave a comment.

DANITA MCLAIN 
Rating:
5.0

Customer did not leave a comment.

Taris Pressley 
Rating:
3.0

The drop off location seemed scary. I wouldn't have known where to go if I hadn't seen another uhaul truck. But he came out and showed me where to go and helped a lot and seemed friendly

Brittany Mitchell 
Rating:
5.0

Jim’s Auto people were great. And Sha’ron in the field office was amazing when I had a problem finding a local rental. Chad…a district person to Pell City had to coach me through check in. That’s all I’ll say. Thank you.

GEORGE DUKE 
Rating:
1.0

Location was very isolated. There was a banner sign but it was not facing the traffic. There was no Uhaul equipment at site. There was a old garage further down the unpaved drive surrounded by numerous cars. It looked almost like a junk yard. Three of us missed this place and had to drive another 4 miles to circle back. I drove the truck down to the garage, since that's the only place I saw any human activity. I was meet by a young man who told me that I needed to back the truck up the drive I just drove down and they would call"Mama" to come out of the old mobile home to show me where to park it. She told me where to leave it and didn't look at the truck while we were there. I had filled up with a little over 15 gallons prior to arriving, and the fuel Guage showed exactly the same level as when I picked it up. This place is not what I would choose to carry the name of my business.

PETER LAWRENCE 
Rating:
1.0

He Was not there at appointed time for me to pickup truck. If it easy for nice uhaul phone rep to walk me thru online checkout I don’t know how long it would take to get it. Still took one hour and I had truck loaders waiting me.

SHAUN HOWARD 
Rating:
4.0

Customer did not leave a comment.

Ethan Lockhart 
Rating:
5.0

Customer did not leave a comment.

Osvaldo Jimenez Jr 
Rating:
3.0

Customer did not leave a comment.

Adrian Mines 
Rating:
1.0

The only way to know this drop off site was the plastics sign that said trucks and trailers. I did not see a Jim’s sign anywhere. Plus dogs everywhere. It was very scary to me.

Jeffrey Williams 
Rating:
3.0

I requested a 17’ truck with furniture dolly and moving blankets. I was overwhelmed when I was given a 26.5’ truck and no equipment. Definitely caused my move to be more difficult

Barbara Turbville 
Rating:
5.0

Customer did not leave a comment.

Kayla Barnes 
Rating:
5.0

I had my reservation at Trinity Automotive, upon arrival the car salesman had no idea how to rent a truck. What a terrible run business On top of that the truck was not reserved on his end. After 2-1/2 hours on hold U-haul made me another reservation 8 miles away. At least the lady at Jim’s auto was on her game. She had me on the road in 10 min. It’s so sad you have to wait 2-1/2 hours on hold, transferred twice to talk to customer service.

John Kennison 
Rating:
4.0

Customer did not leave a comment.

Holly Knight 
Rating:
3.0

Location that trucks and trailers were parked was very muddy. Need that area to be graveled at the least.

floyd brooks 
Rating:
1.0

Off the beaten path; personnel not available; charged extra without any notification

Carl Wright 
Rating:
1.0

Not what U-Haul wants representing your brand.

Shannon Stephens 
Rating:
3.0

Customer did not leave a comment.

Freida Payne 
Rating:
2.0

Don’t allow this location to be U-Haul dealer. They are unprofessional & weren’t there when we arrived to pick up our U-Haul at our scheduled time.

Samuel Knotts 
Rating:
1.0

We showed up at 8AM had to wait for the owner to get out of her pajamas. The office was the kitchen table in the trailer of the owner. I stood there while their dog jumped all over me. The location was nothing but made. Very unprofessional.

Derek McFarland 
Rating:
5.0

Appreciate Jim’s Auto. They were kind, courteous,and very helpful.

Darrel Presley 
Rating:
1.0

It was way off beaten path. Office was at dining room table in a trailer home that I was so uncomfortable with the lady her 3 sons sleeping around on furniture. House was nasty! She had to continue to call her boss to find out how to do things. I had pre registered & I was there for over an hour. If I could have located a customer service number I would have already called. I’ve rented U-Haul in past. But if this is what your company is going to. I will not again. Angela 256-375-8404

Angela Rowland 
Rating:
5.0

I had an issue & the agent got on the phone & resolved it.

Sara James-Aitkens 
Rating:
1.0

Drop off in the middle of nowhere, very muddy, had to knock on a strangers door to find out where to go, no clear markings on where to go. No orange box for drop off, smell of septic tank. The people though (once we found them were very nice and helpful)

Wendy Curvin 
Rating:
5.0

Making a reservation online was an absolute waste of time. I had my reservations confirmed via an email from Uhaul. When I arrived at the original pickup location, there was no truck and they never even got my reservation. So there I sat with my helper, and wasted an hour while a truck was located for me, some 20 miles away. One person on the phone told me I would get the $50 reservation guarantee, but the next person I spoke to said I wouldn’t. So, I spent an extra 40 miles at $.79 per mile and an extra $16 in fuel and I just got stuck with that extra cost. I will never use Uhaul again and I would not recommend their services to anyone. It was a horrible experience.

Tim Smith 
Rating:
3.0

Customer did not leave a comment.

Jason Swann 
Rating:
5.0

Customer did not leave a comment.

Katie Swagert 
Rating:
1.0

Know more about what they are doing as far as renting equipment

Kenneth Aldridge 
No reviews have been submitted for this location.

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