Customer Reviews for Jims Auto Care
(U-Haul Neighborhood Dealer)

287 reviews

38 Access Hwy   Caribou, ME 04736

(207) 492-0220

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(207) 492-0220

38 Access Hwy
Caribou, ME 04736

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANDREA KENDALL 
Rating:
1.0

Customer did not leave a comment.

Michael Peterson 
Rating:
5.0

Nothing. I reserved the U-Haul and returned it the next day and both locations treated me/us with respect and courtesy.

ANDREA KENDALL 
Rating:
5.0

Customer did not leave a comment.

Philip Devine 
Rating:
5.0

Customer did not leave a comment.

Philip Devine 
Rating:
5.0

Customer did not leave a comment.

Susan Glew 
Rating:
3.0

Customer did not leave a comment.

Susan Humes 
Rating:
4.0

Customer Wi-Fi available outside of the location since LTE doesn’t always work well uploading data in rural areas especially

WADE LEAVITT 
Rating:
5.0

The only suggestion I have is that the U Haul website lists open 6' x 12' trailers, but no U Haul dealer anywhere near where I live has them on hand, and several say they have never seen a 6' x 12' U Haul trailer.

John Pluto 
Rating:
4.0

Quick easy return

Dale Randolph 
Rating:
5.0

Customer did not leave a comment.

John Pelletier 
Rating:
3.0

Customer did not leave a comment.

Johanne Denomey 
Rating:
5.0

Extremely professional

Lynne Morneault 
Rating:
5.0

I really can’t think of anything. I had an excellent experience. Have used U-Haul many times and I will keep coming back from time to time when I need to the crew at Jim service in Caribou Main or amazing.

Arthur Pimental 
Rating:
5.0

The owner was soooo kind and super helpful! He went above and beyond to make sure I was all set at pick up. 11 out of 10 rating!! Thank you :)

Samantha Currier 
Rating:
5.0

Customer did not leave a comment.

Josh Ballard 
Rating:
5.0

Customer did not leave a comment.

Jillian Flynn 
Rating:
4.0

Customer did not leave a comment.

JASON CROUCH 
Rating:
5.0

Customer did not leave a comment.

Randy Cyr 
Rating:
5.0

Customer did not leave a comment.

Jennifer Craig 
Rating:
5.0

Jim was super helpful and friendly both times we went rented a Uhaul truck from him. He was quick to answer the phone, very polite, answered all our questions and worked with us. I highly recommend renting a Uhaul truck from Jim!

Brian Morin 
Rating:
5.0

More tie-downs in the truck

Marcy Stpeter 
Rating:
5.0

Customer did not leave a comment.

Christy Curry 
Rating:
4.0

Customer did not leave a comment.

Yvonne Scribner 
Rating:
5.0

Customer did not leave a comment.

ANDREA NOVAK 
Rating:
5.0

Customer did not leave a comment.

John Lavertue 
Rating:
5.0

The Maine office NEVER answers the phone. I had a lot of trouble finding the trailer I needed even after reserving it 2 weeks in advance. I am in Northern Maine and was transferred to New Hampshire. They found me a location with a trailer, but bit was in Canada. I was then transferred to the Mass office, and they reserved me the wrong type of trailer. Jim at Jim's Auto Care was able to get a trailer brought to his location later that day. Jim was making calls for over an hour to work this out. When a reservation is made, U-Haul should make sure the equipment is brought to that location before the pick-up time.

Paul Harubin 
Rating:
5.0

Our pick up experience from Jim’s Auto was top notch. Super friendly and knowledgeable. Thanks!!

Lynn Howerton 
Rating:
5.0

Customer did not leave a comment.

Robbin Bacon 
Rating:
1.0

Have the rental unit where it was reserved for and be more clear on requirements and overall as a company do better and get better customer service skills

Chris nosal 
Rating:
3.0

Customer did not leave a comment.

Scott Bard 
Rating:
5.0

Customer did not leave a comment.

Steven Noto 
Rating:
5.0

Speedy service!! took care of everything

Jeff Michaud 
Rating:
4.0

Customer did not leave a comment.

David Moody 
Rating:
4.0

Customer did not leave a comment.

Robert Wilson 
Rating:
4.0

It was just like the pickup fast polite friendly perfect

JOHN HOAGLAND 
Rating:
5.0

Customer did not leave a comment.

Michael Rivard 
Rating:
5.0

Jim's is an excellent business that I would definitely use again in the future.

DAN ROSSIGNOL 
Rating:
5.0

Not a thing

Christopher Pelkey 
Rating:
1.0

Customer did not leave a comment.

WILLIAM BROOKS 
Rating:
5.0

Customer did not leave a comment.

Michael Bidlack 
Rating:
5.0

Jim is a very good friendly guy.

James Sembatya 
Rating:
5.0

Nice

Gregory Schultz 
Rating:
4.0

Customer did not leave a comment.

brent oneal 
Rating:
5.0

Customer did not leave a comment.

ed hudock 
Rating:
5.0

Customer did not leave a comment.

James Hamilton 
Rating:
5.0

Customer did not leave a comment.

Stephen Mockler 
Rating:
5.0

Customer did not leave a comment.

Ryan Willette 
Rating:
5.0

Customer did not leave a comment.

bud CASPERSON 
Rating:
5.0

Customer did not leave a comment.

CHERI CAUDILL 
Rating:
5.0

Nothing. The face to face customer service was amazing. Personable and friendly. Felt like we knew him for years. Great way to start off a long move.

Tara Nichols 
Rating:
5.0

Customer did not leave a comment.

Wade Snyder 
Rating:
5.0

This was the easiest and least stressful part of the move.

David Gardner 
Rating:
5.0

THE OWNER OF JIM'S AUTO SERVICE IS OUTSTANDING,HE WAS ACTUALLY FRIENDLY AND DID NOT WASTE A MINUTE OF MY TIME...

ROGER BARTO 
Rating:
5.0

We moved across country and are completely new to the area. When mentioning this to Jim he offered for us to contact him any time if we have any questions.

Christina Enright 
Rating:
5.0

They were very helpful with an after hours pickup.

Randy Catlin 
Rating:
5.0

Very friendly people who were very helpful

WAYNE MOIR 
Rating:
5.0

Customer did not leave a comment.

Cole Disy 
Rating:
5.0

Customer did not leave a comment.

Kori Vitolo 
Rating:
4.0

Customer did not leave a comment.

John Britton 
Rating:
5.0

Customer did not leave a comment.

Steven York 
Rating:
4.0

Customer did not leave a comment.

Darleen McGarrigle 
Rating:
4.0

More availability

GILBERT CYR 
Rating:
4.0

Jim communicated with me on my drop off time and he is always pleasant to deal with. I have rented from him many times and have had all good experiences.

Sharon Hale 
Rating:
5.0

Customer did not leave a comment.

RUSSELL LEVESQUE 
Rating:
5.0

Jimmy goes above and beyond for his customers. He accommodated our timeline for this move and made sure the equipment was exactly what we needed. He's the best!

Elsa Thibodeau 
Rating:
5.0

Superior service and assistance

Joseph Gregory 
Rating:
5.0

Jim was really nice he even gave us an extra day cause we were moving my mom down to southern Maine

Tracy L Berry 
Rating:
1.0

Jim failed to check the truck at all & the truck was returned at 8:40 AM BUT HE PUT DOWN 12:38 PM & i GOT CHARGED an extra $40.00, I am still waiting for the field manager to call me the case # is 3230196. Thanks, Arlene

RODNEY PARENT 
Rating:
5.0

Customer did not leave a comment.

Xavier Ramirez 
Rating:
5.0

Customer did not leave a comment.

GREGORY DISY 
Rating:
5.0

Customer did not leave a comment.

Justin Boyer 
Rating:
3.0

Customer did not leave a comment.

Paul Manley 
Rating:
4.0

Customer did not leave a comment.

LAUREN WALKER 
Rating:
5.0

Customer did not leave a comment.

Jim Blake 
Rating:
5.0

Customer did not leave a comment.

Peggy Ruiz 
Rating:
5.0

Customer did not leave a comment.

Mark Anderson 
Rating:
4.0

Customer did not leave a comment.

Pricilla Brown 
Rating:
3.0

It was after hours when trailer dropped off. Left note in lockbox for staff. No problems.

VALERIE BRADDOCK 
Rating:
5.0

Jim was very easy to work with. He was friendly and pleasant. I would recommend this location to anyone needing to use a UHaul.

Julianna Horne 
Rating:
5.0

Quick easy process.

Rhonda Sennett 
Rating:
3.0

Customer did not leave a comment.

Glenn Drinkall 
Rating:
5.0

Customer did not leave a comment.

JOSEPH GREGORY 
Rating:
3.0

N/A

Rena Kolkmeyer 
Rating:
5.0

Jim is amazing - very helpful and goes the extra mile to make sure you have all you need with no sales pressure...

Gerard Nadeau 
Rating:
5.0

N/A

MAUREEN KOLKMEYER 
Rating:
5.0

Customer did not leave a comment.

Matthew Sirois 
Rating:
5.0

We just dropped the truck off. Didn't meet the owners. Everything went well.

Gilbert Merchant 
Rating:
1.0

THIS WAS A JOKE THE OWNER AT THIS TURN IN POINT ACTTED LIKE ME AND MY FAMILY WERE PLAGUE RIDDEN LEPPERS BECAUSE WE CAME FEOM OUT OF STATE DON'T PARTICIPATE IN A BUSINESS IF TOU AREN'T WILLING TO ASSIST THE CLIENT... SO UNPROFESSIONAL I HAVE USED UHAUL FOR 20 YEARS OR MORE AND DO NOT PLAN ON USING THEM AGAIN

Anthony Madill 
Rating:
5.0

very professional, personable, great guy easy transaction

DAVE LAFLAMME 
Rating:
5.0

Customer did not leave a comment.

Stephen Buckley 
Rating:
5.0

Customer did not leave a comment.

Chris Collins 
Rating:
5.0

Nothing, great job

Robert Jandreau 
Rating:
3.0

Customer did not leave a comment.

jerry cray 
Rating:
4.0

Customer did not leave a comment.

debra hickey 
Rating:
5.0

nothing everything was as expected no surprizes. Trailer was in great shape

Robert Preece 
Rating:
5.0

Customer did not leave a comment.

DANNY STEEVES 
Rating:
3.0

Customer did not leave a comment.

Karen Gorman 
Rating:
5.0

Everything went very well and the staff was very friendly. 6th time I have rented UHaul trailer from Jim’s in past 10 weeks, they are always very helpful and friendly.

Philip Bosse 
Rating:
5.0

Jim is a very pleasant and helpful gentleman! He's professional and a man of his word! Thank you again!

WILLIAM MARTINUK 
No reviews have been submitted for this location.

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