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Juliet G
Customer Reviews for Jimmie Vickers Tire & Service Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
5-Stars all the way. U-Haul really took care of me in very stressful situations. They completely squared me away with a new truck and movers after an unfortunate breakdown on the Highway. They could not have been better to me. I really appreciate how well you took care of me. Thank you all for everything. I will also post a very positive review on Google. Thank you again for everything.
aarion wThe nicest, friendliest, most excellent people work here! I. Rent they’re frequent and it’s just so easy and relaxing and enjoyable! They could teach the Corp locations some service skills!
William CEasiest rental return I have ever experienced!
Scott FThe woman that did my paperwork was excellent. She processed my paperwork quickly and helped me to hook up the trailer.
Robert SMy pick up and drop off location was changed last minute without my acknowledgement. This location was 5 miles further from me than my reservation location resulting in a higher mileage and cost than I should have had to pay for.
Nathan DThe young lady was very helpful.
alfred kService was excellent very fast in and out.
George HThis location is my preferred Uhaul location. The staff is very friendly, quick service & they help when backing up a trailer. I highly recommend this location.
Marco CLady who helped me rent uhaul was professional and informative
Goran GI'm 49 and I was a real estate agent forever. I've used uhaul so so many times and this location was the sweetest and nicest location I've ever been to.
Kirstie SWork on checking in on the app. It sucks.
Mike MAfter the woman working at Jimmie Vickers hooked up the trailer, I rented we tested the turn signals. The right signal was not working on the trailer. The person told me "Its ok, you are only required to have brake lights. You don't need turn signals on the trailer". I told her that I wanted a different railer with working lights and she told me "The trailer lights work there is something wrong with your truck". I knew this wasn't true so i demanded different equipment. The Uhaul person got an attitude and said "fine, I will replace the wires". After she replaced the wire harness on the trailer the lights worked just fine. You may want to tell your Uhaul representatives to not give legal advice on weather its ok to drive without turn signals.
chris mHad a great experience. Very easy to use.
Stephanie HEverything was done in a courteous and professional manner. It was stress free and a great experience!
DeePa BThese Guy’s are Amazing and Super Reasonable I will ONLY go to Jimmy Vickers Stephanie Chambers
STEPHANIE CPick up location didn’t have the blankets ordered on line . I had to go to Walmart for the hitch I could have went with 2” drop for more level ride. Sales person was excellent.
Richard WExcellent customer service
DAVID MOur rental had roaches. We are allergic besides the fact no one wants to bring those home. We had to buy raid and try to seal all of our belongings during our move, which was highly inconvenient and stressful worried we would have bugs end up in our things.
Krystal BVery pricey. I don't know why it 3 times as much to rent this trailer from Florida to North Carolina as it does to go the opposite way. I think I got ripped off. Very dissapointed.....
Leland SFantastic customer service. Tanya was great
DAVID MI reserved 3 dozen blankets, 2 Dollie’s and one furniture dolly. All I got were 5 blankets and 1 furniture dolly. I got no warning that you didn’t have the equipment to rent. You shouldn’t allow someone to reserve stuff you don’t have. This is very misleading and could cause problems with moving. Other than this, everything was perfect. Thanks.
Todd BUhaul has been around for quite some time and we have used Uhaul in the past to assist with a few moves, nothing major. However, this was a major move for us and we though going with Uhaul was the best decision. We soon came to regret that because a) the truck we reserved was not ready at our location of choice, b) our reservation was sent off to some make-shift dingy-sketchy place where the owner slept inside the shop- place and he did not greet us at the door. Instead, the place was locked and secure -after checking we called him and he was there just not 'opened for business.' Nonetheless, c) we were given our truck but not the two utility dollies and furniture dollies we requested. d) We were not offered a refund for the equipment we originally rented but not given. e) upon return of the truck, the lady did not confirm everything was set, she just took the keys and walked away. We were left in the dark until we received a receipt on line. Lets just say we may very well never use UHAUL again for the duration of our lifetime. How absurd was the customer service. I do not understand why UHAUL declined. We are quite disappointed and dissatisfied.
Brett Aoutstanding service and support!
Dennis SCustomer service rep was kind and very helpful!
Elizabeth VExcellent customer service!
HENRY MMore information about this location on the website please. The U-Haul trucks & trailers are not highly visible out front along sr 520. I’ve lived here on Merritt Island for YEARS and didn’t think to go there for a trailer rental. It’s a great operation/ location and great service too! Could be more findable on line maybe
Mark HEquipment was available when requested. Overall a great experience renting from Jimmie Vickers in Merritt Island!
Donald MDrooped it off after hours. A phone call to the the office told me how to do it.
Eric RGreat service and friendly staff. I always enjoy their sense of humor.
James WThe lady there was rude and threw a huge fit when I wouldn’t take the damaged trailer that was unsafe to use.
Joseph KThe experience with U-HAUL has been excellent.
sAMUEL AWhile we have no quibble with our experience with the Jimmie Vickers operation, we were very disappointed that we had to drive 16 miles to pick up the trailer having originally requested a trailer at a location in Satellite Beach, FL. We did not find out about this change of location until the day prior to our pickup.
PETER GI tried to call if you were open on Saturday, and the OGM on the voicemail did not indicate that the saturday after Tgiving you were closed. The website and google search indicated you were open. I would only suggest you update something when closed for special non-holiday occaisions. I was not prepared to return the car on-line. All worked out ok, but just a suggestion.
David FDo you ever wash equipment? The trailer we rented look like mold was growing on it. Total disgusting.
Darrell GLocation can be hard to get to, if you do not know the area.
Susan AGreat people
Wyatt BExcellent staff, very knowledgeable. I enjoyed working with this pick up location.
Thomas VTanya is an awesome customer service rep - this is the second time we have dealt with her and she is the best! Great service!
Tracy AOn the road trying to secure a trailer to make a delivery. Asked for quote. When arriving at dealer, we were up charge. Dealer stated that they aren’t made aware of price changes. Current original price placard behind dealer reflected quote over phone. When rung up, still upcharged with price increase excuse being corporate doesn’t tell us, we find out when transactions are run through. Not how I would conduct my business!.
Robert SConvenient location and easy drop off.
Jason PAfter hours location, well lit and drop off went great, received a receipt by 8 am the next day in my email
pam mMobile app return did not work, but location signs said to put key in box and that’s what I did.
Michael PAbsolutely excellent Service. Professional and welcoming. Thank you for working with Jimmy VICKERS Tire in Cocoa Fl. We enjoyed working with the too.
Mark DLubricate ratchet straps on tow dolly on a periodic basis. Straps were very difficult to remove due to the rachets rusted, had to spray them with silicone to get them working.
Robert BNone. Perfect from start to finish
Clayton OGreat customer service; thank you!
Benjamin LAfter filling the truck up with gas back to 7/8 we were still charged $15+ in gas. We called the rental and they stated we had to call national number since we were already checked back in. Not happy.
Clare ENothing
Robert WThis place is GREAT for renting the U-Haul. Everything is laid out well, the staff is friendly and efficient, and they often have the equipment you need.
Jennifer LThey were quick and effective
Olivier CI have no suggestions for improvement. Always a positive experience.
Myllisa BThe staff was knowledgeable about equipment and friendly.
dexter mHad to switch my reservation to Jimmy Vickers. I requested a “counter pick-up” the website directed me to an unmanned location without the ability to get the reserved truck.
Peter SI did not get an electronic receipt following my usage. Was supposed to be sent yesterday.
MARTHA MNice people! Fast and courteous!
Tim HGreat people
Tim HThis location was close by and easy to park the vehicle. The staff were very friendly and curtious.
Alan HThey are very professional, kind, helpful. Highly recommend this location , great people!! AAAAA+++++
mark kEasy and efficient drop off.
James SNothing. Everything and everyone were great. Thank you soo much
Joseph VThey are always helpful and great to work with.
LIZANN LThey charged me an additional 9.00 dollars for what I don’t know
Carol UTop notch customer service!!! Thank you
ANTHONY F