Customer Reviews for Jim Whites Auto
(U-Haul Neighborhood Dealer)

637 reviews

1732 N 3rd St   Terre Haute, IN 47804
(Us 41)

(812) 232-6632

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(812) 232-6632

1732 N 3rd St
Terre Haute, IN 47804
(Us 41)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

guy greenlee 
Rating:
5.0

He didn't know anything about getting a discount when I returned the truck with a quarter tank of gas said it was done when I rented it Plainfield didn't get the discount

Susan Gregory 
Rating:
5.0

I have no complaints at all from doing business with Jim White and the U-Haul Rental. He was helpful, courteous, and very professional. His location was ideal for me, and his shop was clean, organized and easy to find. I would most certainly do business with him again.

cynthia brown 
Rating:
5.0

Customer did not leave a comment.

Sarah Myles 
Rating:
2.0

Customer did not leave a comment.

Joshua Canupp 
Rating:
4.0

Trailer was ready. Knowledgeable and friendly

Marlena Harlow 
Rating:
5.0

Great Rental

James White 
Rating:
5.0

Everyone I dealt with was very friendly and helpful.

Tom Weger 
Rating:
5.0

A little more information on how to adjust mirrors on truck

Herman Poppe 
Rating:
5.0

very friendly and convenience!!

alpesh Petel 
Rating:
5.0

Customer did not leave a comment.

Kris Kraut 
Rating:
5.0

Customer did not leave a comment.

James White 
Rating:
1.0

Overcharge crooks

Lori Chenoweth 
Rating:
5.0

Customer did not leave a comment.

Mark Woodward 
Rating:
5.0

Customer did not leave a comment.

Roma Bogard 
Rating:
3.0

Customer did not leave a comment.

Julie Byrum 
Rating:
1.0

Customer did not leave a comment.

Kari Smith 
Rating:
5.0

Great customer service. Very helpful would definitely recommend

takisha ritton 
Rating:
2.0

Drop off business was suppose to be open and it was not. Drop box, drop off.

Troy Daenzer 
Rating:
3.0

Customer did not leave a comment.

JASON SCHOFFSTALL 
Rating:
5.0

He had the rental needed and he was fast equipment check out too along with helping trailer connection/testing

Kurt Oetjen 
Rating:
5.0

I cannot suggest anything to improve my U-Haul experience at Jim White’s U-Haul.

Terry Jackson 
Rating:
5.0

Customer did not leave a comment.

Tim Flowers 
Rating:
4.0

Customer did not leave a comment.

Peter Frederick 
Rating:
3.0

Just a drop off location no human contact.

Thomas Mcewen 
Rating:
5.0

Customer did not leave a comment.

Kim Spencer 
Rating:
4.0

Customer did not leave a comment.

Sandy Stein 
Rating:
1.0

Customer did not leave a comment.

Sabrina Ellison 
Rating:
5.0

Customer did not leave a comment.

Kevin Porter 
Rating:
4.0

I was told by UHAUL that this van would hold the same as a 10' Box truck. A queen size mattress and box springs will not fit in the truck and I had to call someone with a truck to assist to get it moved. Not the fault of the rental store owner, but Uhaul did not represent the size of this van very well.

Melissa Schneider 
Rating:
5.0

Customer did not leave a comment.

James Capps-White 
Rating:
5.0

So incredibly easy to drop our uhaul off at Jim’s. Only thing here is the site is extremely small and vehicles were parked everywhere.

Howard Crawford  
Rating:
5.0

Nothing it's was perfect

Brooke Owsley 
Rating:
5.0

Customer did not leave a comment.

William Svihla 
Rating:
5.0

Customer did not leave a comment.

PAUL ENGERISER 
Rating:
5.0

Got me in and out in under 5 minutes.

Anthony Czarnecki 
Rating:
5.0

The location and staff were great. Super helpful. I did have some trouble with the app, I did not get instructions for pickup sent to me until long after my scheduled pickup time. The app did not work at drop off either, so I just put the keys in the drop box and hoped for the best. Overall, it was a good experience renting this uhaul. We were able to get moved and the van was easy to operate.

Penny Winkler 
Rating:
5.0

Everything is good

Ruchin Chaudhari 
Rating:
5.0

Very kind and helpful. Quality guy. Equipment worked as expected.

Matt Timmons 
Rating:
5.0

Online/ mobile experience sucks. I've used it 3 times, and had to call in each time! 0 stars for that.

Jennifer Miles 
Rating:
3.0

Customer did not leave a comment.

Paul Pugh 
Rating:
5.0

Customer did not leave a comment.

James White 
Rating:
5.0

Customer did not leave a comment.

Michael Switzer 
Rating:
4.0

Returned truck after hours.

Chad Eltzroth 
Rating:
5.0

Outstanding friendly service 5⭐️

Tim Flowers 
Rating:
5.0

Customer did not leave a comment.

Howard Nichol 
Rating:
2.0

Customer did not leave a comment.

JIM Hennes 
Rating:
5.0

Customer did not leave a comment.

Patricia Polastri 
Rating:
3.0

Customer did not leave a comment.

Susan Burns 
Rating:
1.0

Don’t make the customer pay for someone else’s miles they put on the vehicle before them.

TIMOTHY ADAMS 
Rating:
5.0

Customer did not leave a comment.

Donald Snyder 
Rating:
5.0

Customer did not leave a comment.

John Edwards 
Rating:
3.0

Customer did not leave a comment.

Jordan Lambert 
Rating:
5.0

Customer did not leave a comment.

Sandra Delagarza 
Rating:
1.0

Customer did not leave a comment.

Jaclynn Cooper 
Rating:
3.0

My drop off was after hours. Did not get to see or interact with anyone so could not report the issue with the grease and items left in the truck that I reported above. Overall a good experience.

Nancy Dzurko 
Rating:
5.0

Customer did not leave a comment.

Scott Adams 
Rating:
5.0

Customer did not leave a comment.

Tabatha Tong 
Rating:
4.0

Customer did not leave a comment.

Charles Compton 
Rating:
5.0

Customer did not leave a comment.

Anona Milton 
Rating:
5.0

Customer did not leave a comment.

Oscar Araque 
Rating:
3.0

The car towing trailer had worn/broken strap buckles. The Uhaul representatives were able to replace them straightaway, but the fact that the equipment was returned to service that way was disappointing.

Joshua Wheeler 
Rating:
3.0

Customer did not leave a comment.

JIM Hennes 
Rating:
5.0

Smart phone rental was rather confusing

John Wilson 
Rating:
4.0

When I arrived. I noticed the man working was the only worker there. He was in the middle of a different auto repair task. He quickly put down what he was doing and came to assist me. He was polite and very kind. He quickly went through the process at a very agreeable pace with me. He took me out to show me how everything worked and was very helpful. I was very pleased with Jim Whites auto in terre haute. This was a smooth and seamless transition. Thank you.

Carla Shorts 
Rating:
5.0

Jim was great!

RICHARD MARESCO 
Rating:
3.0

Customer did not leave a comment.

joseph williams 
Rating:
4.0

Customer did not leave a comment.

Robert Morgan 
Rating:
2.0

Truck's driver side front wheel bearing was completely shot before we reached Clarksville TN. The trip was a nightmare

Michelle Bedsaul 
Rating:
5.0

I struggled with the mobile check in but got the issue resolved. Make sure that the contract and the APP are connected

MARY HOWARD-HAMILTON 
Rating:
5.0

Customer did not leave a comment.

Todd Brinza 
Rating:
5.0

Customer did not leave a comment.

Danilo Pestana 
Rating:
5.0

Customer did not leave a comment.

Eric Kuna 
Rating:
5.0

I was welcomed in and was told everything that was going on during the process.

Robert RANDLE 
Rating:
4.0

Customer did not leave a comment.

Tom WEGER 
Rating:
5.0

Jim Whites Uhaul Rental Services in Terre Haute Indiana, offers great services even after the sale, Jim thanks for the pleasant experience. Mary R.

mary roberts 
Rating:
5.0

Customer did not leave a comment.

Danilo Pestana 
Rating:
4.0

Customer did not leave a comment.

Andrew Gelinas 
Rating:
5.0

The man at this location is a top notch professional. He has it together. Definitely in the top one percentile.

scott adams 
Rating:
5.0

Really friendly and helpful over!

Steve Brown 
Rating:
5.0

Customer did not leave a comment.

millicent bailee 
Rating:
5.0

I put ‘not applicable’ on the clean box because we had to switch trucks and redo contract because the first one had a seat adjustment problem. The 2nd rental had some spills throughout the cabin but we were happy to clean it up before returning it since it had been a last minute exchange.

arlene phillips 
Rating:
5.0

Customer service at the facility was top notch. Equipment was ready, the operator went the extra mile to change out a safety chain link that had worn thin from abrasion. Attention to detail was impressive. Rent your equipment from this business.

Scott Adams 
Rating:
4.0

Customer did not leave a comment.

EDWARD BUNCH 
Rating:
5.0

The mobile check in is long, tedious and not easy to follow. I recommend making it simpler.

Vanessa LaHood 
Rating:
5.0

Customer did not leave a comment.

Tammy Woodward 
Rating:
3.0

Customer did not leave a comment.

Rhonda Prohaska 
Rating:
3.0

Location is convenient. Parking lot was FULL of U-haul rental equipment. Very little space to park. Finding a place to park the 20ft rental truck was tricky.

James Consalvi 
Rating:
5.0

They went out of their way to extend my rental when issues arose. Would will recommend them to others and I will use them again both in the near term and in the future.

Greg Schwab 
Rating:
5.0

It would be nice if you gave a military or veterans discount

Angelo Torres 
Rating:
5.0

Customer did not leave a comment.

Jeff Winland 
Rating:
5.0

Customer did not leave a comment.

Shelby DeWeese 
Rating:
1.0

There was nowhere left to park our truck. The lot was completely full and we could not maneuver our 15’ truck through the already overcrowded lot.

Erich Lieser 
Rating:
5.0

Customer did not leave a comment.

Chris Sappington 
Rating:
4.0

Customer did not leave a comment.

Brantley Mathas 
Rating:
1.0

I reserved my uhaul about 5 days in advance at a location located on Lafayette Ave. Get there at 9 am like I had scheduled and no one is there. Wait for about fifteen minutes to check the inside of the store and am informed by the couple also waiting for pick up that no one is here and someone is on the way. 930 rolls around and I finally call the # left on my email and some guy named Howard? Picks up, tells me he has to take his daughter to the airport and someone will be there by 10??????? I call customer service and they don’t know what’s going on so I get transferred to someone local? And they tell me my pick up location was changed even though I never received an email or any sort of notification telling me this. Got to the other uhaul and had no clue where to park, the truck are randomly assorted throughout this old gas station. Get to the front door and catch the guy working about to leave for a service request so I almost missed them as well. All in all terrible, hopefully there’s another option next time I move

Charles Fuller 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SHINN 
Rating:
3.0

The gentleman was nice, and had everything we needed. The business wasn't open when we arrived to pick up the UHaul, and we had to wait.

Jay Regennitter 
Rating:
5.0

Customer did not leave a comment.

janice hunter 
Rating:
3.0

I returned the Uhaul truck after hours using the online return process. Parking was limited and difficult to manage at this location.

Mark Jones 
No reviews have been submitted for this location.

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