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BILL V
Customer Reviews for Jim Whites Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
He didn't know anything about getting a discount when I returned the truck with a quarter tank of gas said it was done when I rented it Plainfield didn't get the discount
Susan GI have no complaints at all from doing business with Jim White and the U-Haul Rental. He was helpful, courteous, and very professional. His location was ideal for me, and his shop was clean, organized and easy to find. I would most certainly do business with him again.
cynthia bTrailer was ready. Knowledgeable and friendly
Marlena HGreat Rental
James WEveryone I dealt with was very friendly and helpful.
Tom WA little more information on how to adjust mirrors on truck
Herman Pvery friendly and convenience!!
alpesh POvercharge crooks
Lori CGreat customer service. Very helpful would definitely recommend
takisha rDrop off business was suppose to be open and it was not. Drop box, drop off.
Troy DHe had the rental needed and he was fast equipment check out too along with helping trailer connection/testing
Kurt OI cannot suggest anything to improve my U-Haul experience at Jim White’s U-Haul.
Terry JJust a drop off location no human contact.
Thomas MI was told by UHAUL that this van would hold the same as a 10' Box truck. A queen size mattress and box springs will not fit in the truck and I had to call someone with a truck to assist to get it moved. Not the fault of the rental store owner, but Uhaul did not represent the size of this van very well.
Melissa SSo incredibly easy to drop our uhaul off at Jim’s. Only thing here is the site is extremely small and vehicles were parked everywhere.
Howard CNothing it's was perfect
Brooke OGot me in and out in under 5 minutes.
Anthony CThe location and staff were great. Super helpful. I did have some trouble with the app, I did not get instructions for pickup sent to me until long after my scheduled pickup time. The app did not work at drop off either, so I just put the keys in the drop box and hoped for the best. Overall, it was a good experience renting this uhaul. We were able to get moved and the van was easy to operate.
Penny WEverything is good
Ruchin CVery kind and helpful. Quality guy. Equipment worked as expected.
Matt TOnline/ mobile experience sucks. I've used it 3 times, and had to call in each time! 0 stars for that.
Jennifer MReturned truck after hours.
Chad EOutstanding friendly service 5⭐️
Tim FDon’t make the customer pay for someone else’s miles they put on the vehicle before them.
TIMOTHY AMy drop off was after hours. Did not get to see or interact with anyone so could not report the issue with the grease and items left in the truck that I reported above. Overall a good experience.
Nancy DThe car towing trailer had worn/broken strap buckles. The Uhaul representatives were able to replace them straightaway, but the fact that the equipment was returned to service that way was disappointing.
Joshua WSmart phone rental was rather confusing
John WWhen I arrived. I noticed the man working was the only worker there. He was in the middle of a different auto repair task. He quickly put down what he was doing and came to assist me. He was polite and very kind. He quickly went through the process at a very agreeable pace with me. He took me out to show me how everything worked and was very helpful. I was very pleased with Jim Whites auto in terre haute. This was a smooth and seamless transition. Thank you.
Carla SJim was great!
RICHARD MTruck's driver side front wheel bearing was completely shot before we reached Clarksville TN. The trip was a nightmare
Michelle BI struggled with the mobile check in but got the issue resolved. Make sure that the contract and the APP are connected
MARY HI was welcomed in and was told everything that was going on during the process.
Robert RJim Whites Uhaul Rental Services in Terre Haute Indiana, offers great services even after the sale, Jim thanks for the pleasant experience. Mary R.
mary rThe man at this location is a top notch professional. He has it together. Definitely in the top one percentile.
scott aReally friendly and helpful over!
Steve BI put ‘not applicable’ on the clean box because we had to switch trucks and redo contract because the first one had a seat adjustment problem. The 2nd rental had some spills throughout the cabin but we were happy to clean it up before returning it since it had been a last minute exchange.
arlene pCustomer service at the facility was top notch. Equipment was ready, the operator went the extra mile to change out a safety chain link that had worn thin from abrasion. Attention to detail was impressive. Rent your equipment from this business.
Scott AThe mobile check in is long, tedious and not easy to follow. I recommend making it simpler.
Vanessa LLocation is convenient. Parking lot was FULL of U-haul rental equipment. Very little space to park. Finding a place to park the 20ft rental truck was tricky.
James CThey went out of their way to extend my rental when issues arose. Would will recommend them to others and I will use them again both in the near term and in the future.
Greg SIt would be nice if you gave a military or veterans discount
Angelo TThere was nowhere left to park our truck. The lot was completely full and we could not maneuver our 15’ truck through the already overcrowded lot.
Erich LI reserved my uhaul about 5 days in advance at a location located on Lafayette Ave. Get there at 9 am like I had scheduled and no one is there. Wait for about fifteen minutes to check the inside of the store and am informed by the couple also waiting for pick up that no one is here and someone is on the way. 930 rolls around and I finally call the # left on my email and some guy named Howard? Picks up, tells me he has to take his daughter to the airport and someone will be there by 10??????? I call customer service and they don’t know what’s going on so I get transferred to someone local? And they tell me my pick up location was changed even though I never received an email or any sort of notification telling me this. Got to the other uhaul and had no clue where to park, the truck are randomly assorted throughout this old gas station. Get to the front door and catch the guy working about to leave for a service request so I almost missed them as well. All in all terrible, hopefully there’s another option next time I move
Charles FThe gentleman was nice, and had everything we needed. The business wasn't open when we arrived to pick up the UHaul, and we had to wait.
Jay R