Customer Reviews for Jim Whites Auto & Storage
(U-Haul Neighborhood Dealer)

473 reviews

1732 N 3rd St   Terre Haute, IN 47804
(Us 41)

(812) 232-6632

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(812) 232-6632

1732 N 3rd St
Terre Haute, IN 47804
(Us 41)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Paula B. 
Rating:
1.0

Better customer service. I had issues from the beginning to the end of my rental. I will never rent again.

khalia S. 
Rating:
5.0

Customer did not leave a comment.

Shannon R. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Both dealers were great to deal with, the online reservation service was not. They did not call me with the pickup location as promisssed

Daniel F. 
Rating:
4.0

Lot could be a little larger to help move trucks in and out.

Michael W. 
Rating:
5.0

Friendly people quick servicfe

Johnny S. 
Rating:
4.0

Everything was great renting the truck. However, the truck A/C did not work and the truck made a loud squealing noise while driving (wheel bearing?). I also wish we knew about the after hours $20.00 service charge for droping off the key. That seems like a steep charge for bringing the truck back early (wasn't due back until 1000) and the location is closed on Saturday and Sunday so renting on Friday will automatically generate this charge.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Lana T. 
Rating:
5.0

Very professional and helpful.

ann M. 
Rating:
5.0

Friendly customer service, went over entire contract so there would be no confusion on possible additional costs. Clear instructions on operation of truck, ramps, lighting etc. Drop off was easy. Will use this location again.

KIMBERLI-ROSE S. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

lana T. 
Rating:
3.0

Customer did not leave a comment.

Taylor M. 
Rating:
4.0

Customer did not leave a comment.

doc L. 
Rating:
1.0

The cab was dirty, sticky, and smelled of cigarettes. The steering was alarmingly loose.

Theodore M. 
Rating:
3.0

Customer did not leave a comment.

Amanda H. 
Rating:
5.0

Great service.

Eric D. 
Rating:
5.0

Great service, friendly and helpful staff. 10/10.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JAMIE H. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
4.0

My problem is not with the location, it is with the hidden charges. I was unaware my experience with uhaul would be so expensive. They advertise on all the trucks $19.95. I though that plus insurance and fill it up with gas were the only expenses I would be responsible for. I got a bill for $147.00. I had not planned anything close to this in my budget. I will not use Uhaul again.

Stefanie L. 
Rating:
5.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

Gina L. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
5.0

I prefer this location (Jim White's Terre Haute) because it is staffed by friendly and efficient people. Mike was very hard working and followed up to be sure the reservation was, as it was supposed to be.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
3.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Jim said he would be open until 5:30p. I returned at 5:15 & he was closed

Morris R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
4.0

It had an odor to it. The man even said that it stunk and he had the back end opened all morning hoping it would help. It actually gave me a headache because the smell was so strong.

RONNA R. 
Rating:
5.0

Customer did not leave a comment.

Cary W. 
Rating:
1.0

First off, I did not receive a code to receive my keys so I was stranded outside for over half an hour. Every time I tried to call the owner it went straight to voicemail. I eventually called U-Haul customer service and the lady who answered the phone was incredibly rude to me and told me I should have known to download the U-Haul app. However, I was never told to do so. The lady told me to calm down and sent me a video of what to do because she no longer wanted to stay on the line with me. In addition I paid for a mattress protective cover which I never received so I will be contesting for a refund on that. This was a miserable experience and I will never use U-Haul again and will never recommend it to any of my friends and family.

Jennifer H. 
Rating:
3.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Vickie L. 
Rating:
5.0

Great service and nice peeps

kevin B. 
Rating:
5.0

Very convenient location easy to get to had a great experience no issues whatsoever.

Sam S. 
Rating:
5.0

Customer did not leave a comment.

JEFF M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

This was not my first choice for pick up and my U-HAUL was saturated by cigarette smoke. Also, I still had to go to my original pick up location and get my boxes. I waited forever at the location on Wabash Ave in Terre Haute, IN for customer service. Super inconvenient.

Erin H. 
Rating:
5.0

Very good service

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

CARYLANNDOROTHY P. 
Rating:
4.0

Refund money

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

BARBARA E. 
Rating:
5.0

Great people-great service- flawless

Gregory H. 
Rating:
4.0

We left off the truck on Sunday and the facility was closed. We couldn't get our wifi to work, so were unable to do the online return that it says you have to do. When I tried to do it several times later in the day, the link wouldn't connect. Frustrating.

Carl H. 
Rating:
3.0

Customer did not leave a comment.

Janet E. 
Rating:
5.0

My questions were answered in a very professional manner. The person I dealt with was very kind and understanding. I would use this My family used this Uhaul location in the past. And we were pleased both times. Thank you very much.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
4.0

No one was at this location at 9:30 am when the truck was dropped off even though the sign on the door stated the hours to start at 8:30 am on Friday's. Since it was Good Friday, it may have been treated as a holiday. I left the truck key in the "key drop" box.

Gary R. 
Rating:
4.0

Customer did not leave a comment.

MICHEAL M. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
4.0

Customer did not leave a comment.

THERESE L. 
Rating:
5.0

Customer did not leave a comment.

JERRY D. 
Rating:
2.0

There was a homeless person curled up in a blanket beside the front door. Had my husband not been with me I would not have stopped.

Julie D. 
Rating:
3.0

Customer did not leave a comment.

FREDERICK G. 
Rating:
5.0

Customer did not leave a comment.

DAVIDHUGH R. 
Rating:
4.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

Jim White location was straight up..Very nice & professional. ANSWERED the phone, paid attention & gave recognition to multiple customers. Patient & answered each question although he was busy..showed us inside & outside of truck..very impressive after dealing with previous local u-haul at other location. Size truck we wanted was at another location..we opted for smaller truck to stay with Jim White location.. Customer service was above & beyond

Albert C. 
Rating:
3.0

Customer did not leave a comment.

DAVIDHUGH R. 
Rating:
5.0

I had a great experience. It was easy to find my equipment. The employee was kind and helpful. Return as super easy as well.

Alicia J. 
Rating:
5.0

Customer did not leave a comment.

JIM W. 
Rating:
5.0

I had a 20 ft truck reserved but the location did not have the 20 ft the day of pickup. Uhaul gave me the 26ft for the same price for the one way trip. Thank you uhaul.

david C. 
Rating:
3.0

Customer did not leave a comment.

james S. 
Rating:
3.0

The owner did not want to give me the first month storage for free - despite that being part of the UHaul quote - when it turned out that the storage 10 x 16 was not big enough to hold all the items from the truck 8 x 20 - I had to get a second storage facility from him - 5 x 10. Once I got the second storage - he gave me a month free on the second one. I get the owner maybe can't afford to give away "freebies" but perhaps UHaul should have reimbursed him or something - so I wouldn't have felt so awkward. Confronting a strange man in a strange town about money - is not something I dream about. In fact, I have a dog I travel with all the time for my peace of mind. Confrontation with men is not on my list of favorite things to do. The first one that was not large enough was 50.00 and the second one was 40.00 - so in essence - the quote I received from UHAUL in many aspects was not worth the document it was written on. Very, very disappointed. I am also not really pleased at the quality of the storage - they are cheaply made and cheap to use - that much I am thankful for - but I would never stored in these containers for a long period of time. They were just these metal boxes not attached to each other. I've never seen this before - the only storage facilities I know about are the kind that are inside a building and offer a degree of comfort knowing they will not be blown away in the first high shear winds or heavy rainstorm. The movers at this end were absolutely outstanding - I would recommend them outside of UHaul. They were energetic - fast - knowledgeable and friendly. Honestly, the only difference between this group and the first group though was that this group in Indiana was much, much, more professional in knowledge - and yet they charged less than the group in Kentucky. I used UHaul because I could not afford a full professional company - I would have been charged 2,500+ - with the bulk of the cost being the professional driver. I used UHaul and basically drove the truck myself - and paid roughly 900.00 - the 1,600 I saved seemed worth it at the time - but now I'm not so sure. I don't know if I can ever trust UHaul for anything other than renting for a day to move locally. Even then I'll find my own movers. Please feel free to have a customer service person from UHAUL contact me about my comments.

Wynne L. 
Rating:
5.0

Truck supposedly had just came back from maintenance, but it had a shake or vibration that was no fun to drive, thank goodness I only had to drive it about 100 miles

tim B. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

The truck share needs work to make it better. I used the app and had to send a pic of myself and license. That is kinda ok. But you have to give a phone number they can call to verify something. It was 5am and no one was awake they could call so picking it up took way too long. It made my day longer. Didn't like that at all. I won't use the truck share anymore, I'll just pick it up in person if I do use them again.

Brent R. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Easy online check-in; friendly folks.

Karon P. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
3.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Kent F. 
Rating:
5.0

The friendly service staff at this location made the rental process fast and easy. The truck was very clean and easy to operate, making for a flawless moving experience. After returning my rental the service staff were helpful in making suggestions for how I could get back.home. I would definitely recommend this site and these kind servicemen.

Linda C. 
Rating:
5.0

I had no issues it good service, a nice truck, the people were friendly I'm completely happy with my experience with Jim Whites U Hall no improvements needed THANK YOU

Keith I. 
Rating:
5.0

The after hours drop off was kind of a pain. Nothing to do with this facility or location. The only number I was given was my order # in texts and emails. When I typed it in for early drop off/after hours, I kept getting an invalid notice. It took me over 30 minutes and waiting on hold for 10 minutes to finally get through the after hours drop off. Surely there is an easier way?

patty H. 
Rating:
5.0

Customer did not leave a comment.

Tommy Q. 
Rating:
2.0

Customer did not leave a comment.

Shareka H. 
Rating:
5.0

Very nice man

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Good people

Randy L. 
Rating:
5.0

Customer did not leave a comment.

STACEY S. 
Rating:
5.0

Great Rental

James W. 
Rating:
5.0

Nice rental and equipment

James W. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Lisa K. 
Rating:
3.0

Customer did not leave a comment.

MirKamran B. 
Rating:
2.0

The cigarette smell was pervasive and awful.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

harley D. 
Rating:
5.0

Customer did not leave a comment.

Trent H. 
Rating:
5.0

Doing a good job. Keep up the good work.

GAIL M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top