The location is not the issue, its the company. Terrible customer service over the phone. Broken promises with commitments to making sure that the truck that has been put on reserve is available not happening. I have used U-Haul twice now, and I would heavily recommend against using U-Haul to anyone. It's a shame that we are stuck with U-Haul as the only moving company in our area, hopefully in the coming years someone more competent will run a moving company so everyone can watch U-Haul go out of business. Worst customer service I have ever seen. Absolutely appalling...
Scott J.
Customer Reviews for Jim Moffat Enterprises Ltd
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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William L.Always good to rent from Jim. Easy going excellent to deal with.
Joey N.I had to drive an hour the pick up the truck. Yes they gave the extra kms but I used my own gas and it took gas to drive it back. The steering wheel shook when you tried to brake and the brakes were really scary. They need to be changed because it was very dangerous. I picked my pick up location and my drop off and both changed. I had to call and ask why they changed it for me to drive across town.
Crystal M.A tongue jack would be nice on the 6x12 trailers... a little heavy to lift by hand.
Matt B.Truck had no brakes steering was sketchy at the best of time ... Uhaul could maintain the trucks
Rob E.Had the worst experience as the lady just showed me where is the Trailer situated and then say “byeâ€.. I had no clue how to fix the trailer with my car especially the chain and all! Had to watch a YouTube video in order to fix it! Worst feeling ever as I drove 5 hours to get the trailer from my home address despite having a Uhaul there on top paid an extra Day rental just because I had to drive 10 hours up and down to get it and with the service I received.. Big Thumbs Down Very unprofessional service Wish I could get my money back for that day I wasted!
Dinesh R.N/a
Chris C.This was our first time dealing with Jim at this location. Jim was just Amazing and he even gave us some tips about this little town!! It's nice to feel welcome to this town!! Thank you Jim for making us feel welcome!??
Curtis R.Trailers in great shape. I will rent again
Pat G.Nothing!!!
Peter R.Fast and friendly service. Well explained and clean equipment..
Paul G.The owner was quick and ready to help asap. He made my delivery of the uhaul uneventful and easy. He answer all my concerns in a very timely manner Thank you Jimmy
Laurie I.The staff in Manitouwadge was wonderful! They were very helpful and accommodating. They went out of their way to make returning the uhaul an easy experience.
Ron F.Staff was friendly and very helpful
Gerald V.The computers in N America were down, but the clerk was able to get me on my way. No impressed with someone (not local) who said that they had called me and changed the pick up time. It caused the worker at this site to go in before opening time. when I did not show up early she went home. Then she wasn't there for our agreed upon time. Between the computer glitch and this fictitous call it put me behind by several hours.
Sherrie G.nothing
William L.The truck was extremely dirty inside. Trucks and trailers should be washed out once in awhile.
Tammy P.Thank you, couldn't have done it with out you guys. Mark was a fabulous packer, never lost anything
Yvette S.Truck was at the location on time as promised when reservation was maDE at the drop off location. In good condition and clean. I was pleased to see a dolly and a bunch of blankets were included. I thought there would be eTrack but there wasn't. There were boards fastened to each wall that were used with ropes to hold taller cabinets. There is no shelving for stacking odd shaped items. Using UHAUL boxes made loading very easy as they were sturdy and of sizes to maximize the space.
Ron J.Have a better system to hold vehicle info in ins registration etc
Paul C.Everything was great
bill H.Jim Moffat was awesome to deal with !
Shelley B.The dealer was excellent. Unfortunately I was unable to get the truck on the required day, due to lack of availability. It would be great if more trucks were made available in the area.
Eddy K.The only disadvantage was the location of the trailers if you are not familiar with Manitouwadge (they are not at the depot); but I was given a "follow my Car" guide to where the trailers were.
Donald S.All was good, easy to load and no problem towing the trailer.
Brian P.the back door mechanism was worn out, we had put 2 different locks on it and it still unlatched,,,It was obviously a very old trailer,, reflector missing and fender broken. Certainly I believe these trailers should be inspected properly before sending them out again.
James B.call sooner you waited the day before i was to pick up the trailer drove a 1000 miles for you to tell me you didnt have a trailer in thunder bay and had to drive 4 hour back to manitowadge to pick up the trailer very very very poor communication in headoffice Jim Moffat was agreat guy to deal with
PAUL W.Did a great job setting things up. Very organized.
MARTIN D.asking to drop truck off 300 kms away
Holly B.Jim was very good and efficient and helpful in getting it all set up loaded and on my way.
Bruno C.Great customer service for a small location the staff went out of they're way to make my trip easy!
Steve M.Very good!!! The best Sevice ever!!! Thank you!
EDNEY C.Lower rates!
Larry M.Jim and staff great to deal with.
Henry C.When choosing this location for a drop off it adds quite a bit extra ($200) as opposed to dropping off and hour and a bit away. When we rented a truck last year there would have been a $600 charge. You may wish to correct this in your system since it forces persons to travel 2 + hours round trip to drop off in another township.
SCARLET V.No improvements needed, the staff there is excellent!
WARYNE L.The business was excellent however my complaint would be for uhaul in general as I ended up moving lots of valuable items in an open trailer due to lack of equipment available. I was informed that there were no enclosed trailers available in manitouwadge on the Tuesday before my reservation was made. It was extremely inconvenient moving with that trailer.
shawn W.Great customer service, very helpfull, thanks.
CRISTINE M.when you phone in for reservation you should get back to your customers I just got lucky and 1 was returned and I got it
MARLA P.longer hours
ALLISTER C.