The 24/7 pickup did not work. Had to call customer service to walk me through. Took 40 minutes to get in the truck. Probably would not use this process again.
Steven M
Customer Reviews for Jesse Store and Lock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very personable. Checked that my mirrors were adjusted for me and showed me how to save fuel with tow haul button. Would definitely rent from here again.
gary jGary was great! Explained the rental process and made sure the trailer was safely hooked up. I really appreciated it. Nice friendly guy.
Daniel PGreat service
Garrett NThe online live verification was extremely difficult. It took a couple hours and a talks with various customer service reps to get it figured out
Jennifer DSelf check in flawless. Vehicle was clean and well maintained, which we appreciated.
Michael HIt was basically an empty grassy over grown parking lot. No I dictation of where to park. Not well lit for after hours drop off. Over all just a horrible experience. Will use a different company next time
Timothy WNothing to improve. This guy was a true professional. I wish they were all that good. He explained everything perfectly and was very polite.
david vDropped off after hours - I do appreciate that service.
Thomas HThe place was closed when I droped the trailer off.
THOMAS SMake sure the gas tank is where it is suppose to be.
Mary OThey charged me 12 extra dollars that I didn’t have . I’m broke and can barely afford moving .!
Samantha MI requested and paid extra $10.00 for appliance dolly and the dolly was not on the truck at all
Ashley CJesse was so helpful ! He was willing to work with me on the pick up time, which made all the difference in how the whole move went. It was actually fun! Can't thank him enough. I'll definitely use this rental again if needed!
kitty mThe owner of this location told me a specific time to show up so we could go over the truck and rent out a new one since we still had stuff to move but they needed that truck back. When I arrived at that time there was nobody on the premises and I couldn't just leave and come back because the truck was due back at that time.
Emily SContinue to buy Chevy & GMC vehicles foe the company. Great experience. Ford’s just don’t cut it
Carl DI was charged twice for the equipment
Brianna BStore was closed, supposed to be open.
shawn LI love that I got a free month of storage from U-Haul but the storage location was different from the drop off location. While I was dropping off the truck there was gunshots 500 yards from the locations. When I left there were police everywhere. I wouldn’t recommend using this locations.
Troy MThe check in was extremely slow a d even strange. After reviewing my driver's license for about 20 min., they could not print out a confirmation. Then when I received one later, it still had the wrong address on it.
Fred KGreat guy would go back
Dustin CVery old trailer (1982) had much superficial damage that wasn't documented with "x" sticker. Uhaul website kept crashing wouldn't allow me to add my photos of damage.
Greg HAfter hours drop off, no service provided was just happy to finally be rid of that horrible trailer
Juan AI wasn't sure where to park the vehicle after hours.
Sean MThe best experience I've had to date, renting a truck to move. I will use U- Haul again.
daniel tThe owner was so nice. He explained everything to me.. sweet guy
Erica BI was charged for a rental close to my house in brook park-Parma location. Then the day before pickup, uhaul cslled and said id have to pick up the truck from the Elyria l store and drop it off there. We’ll, that was 100 miles out of my way, and I got charged for it. 168 was the estimated, then they added on another 100 dollars for the miles, I’ll never do business at uhaul again and Iam telling all my friends their scam.
Michael YGary was extremely polite and helpful.
Deborah WAsked specifically about the 103 mileage limit because we had to pick up furniture before going to our destination and was told it would be ok. Was then charged $4.68 for mileage greater than 103 miles. >:( Glad the furniture store wasn’t farther.
KELLY BN/A
Tanika NThe gentleman was helpful but the building was in need of help. The credit card system was a mess. I guess the area manager had to help because the new machines were not working had to wait 45 min for everything to get done it was a mess. For just a trailer.
Ronald HL wish uhaul would give discounts to one way early drop off.
Michelle Cshow where oil stick check is inform client that height of vehicle and double tires on back may effect tolls on toll roads
Alexander WGary, the owner, took great care of me! He made me feel comfortable and confident throughout the whole process! I would highly recommend him to be the one you rent from when you need a U-HAUL truck!
RICHARD KThe guy who runs the shop was a nice man.
Savannah RMy only objection to this location really has nothing to do with the location itself. I made my reservation online a week or so in advance and picked a pick-up location based upon a 7:00 am pick-up time. I received a call late in the afternoon on Sunday, the day before my scheduled pick-up day informing me that my pick-up location had changed and that I wouldn't be able to pick up until 9:00. That immediately put me two hours behind schedule on Monday. As a result, I did not get to my destination until 3:00 AM Tuesday morning.
Timothy KThe owner took his time and walk me through everything i would need. He gave me his phone number just in case something went wrong. He was very helpful and professional.
DONNA JVery friendly and helpful.
Douglas WBe on time for pick-up appointment. Also, work out computer problems so customers don't have to wait for your old computer to boot up. You were polite but it shouldn't have taken past 9:30 to get a truck scheduled for 9.
Perry SHours of operation were not on with a rental company
JOHNNIE Bnothing ! all went as planned. very nice to deal with, and will use him again!!
ED JGreat place to rent from. Definitely would rent there again.
gary jyou guys did a great job with customer service , so you don't need to change a thing. thank again this was my 2nd time using this service
genevive hVery Helpful and explained everything from insurance to size I would need
paula cGary was very helpful .
CRAIG Pnothing,gary is the best,so willing to help my u-haul experience be smooth and convenient.very knowledgeable in all aspects of equipment rental.recommend his facility.
MARK DI've rented U-hauls before and this was one of the best pick-up experience I've had. Jerry was knowledgeable and helpful. I would pick this location again if I had the chance.
JASON HJessie was very knowlegable on U-Haul service. He is very friendly and really aprreciates your business. He really worked with on the time frame that I had to get my mother in law moved. Would recommend him to anyone that needs to rent a truck.
MICHAEL PHave one closer than 40 miles away
Yvonne JGary was very personable and pleasent during a very stressfull time. He made me feel welcome and relaxed, while explaining everything to me. He also answered all of my questions without having to ask he to explain it diffrently, so I could understand the answer. He was just as nice when I returned the truck. He took his time and I never once felt that I was being rushed through the whole process. He is an access to your company. If I ever have to move again I would return my business to him.
SUZETTE LGarry at Jesses was a complete delight and very helpful with making my experience very comfortable and easy.
FRANK CDealer was extreemly helpful. Very knowledgable.
GARY JNothing, it was great service, friendly attitude. One could ask for no more!
ROY Reverything went well
mary rOWNER VERY NICE AND HELPFULL
JASON ASpoke twice to the guy on the phone, dropped it off during off hours. Let him know the issues with the seat belt & he was appreciative & apologetic.
nina c