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LINH H
Customer Reviews for Jersey Rents
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Just the entire customer service experience was poor. The location is a heavy equipment rental that also rents uhaul products. It took 45 minutes to get Checked out after I preregistered, uploaded a copy of my license, etc online. After I paid it took another 20minutes for the guy who runs the yard to find the trailer I reserved. I just felt the location was not sensitive to my time or schedule. I wouldn't recommend or suggest this location to anyone.
Norman HRob and Rob Jr were very friendly and they were so helpful in getting the truck back to the front line so motorists can see the equipment for rent. Highly recommend.
James GTrailer was dropped off after hours
joe mActually include the lockbox code with the pickup. I don't appreciate having to spend an extra half hour standing in the parking lot, trying to figure what the problem could possibly be. Stay on top of your affiliates.
ANDREW ERental went very smooth. No stress, no hassle and great service.
Barbara BThere needs to be designated area to drop off the vehicle. Put some signs up. Have it lit at night, because I had to pay for extra mileage because when I went to drop it off at night I could not see anything or figure out how to do anything because the parking lot was dark. No lights. Just not safe.
Kenneth DBad Check in. Trailer fell off hitch when leaving parking lot. Trailer was too low. I went to U-Haul of Middletown NJ. THEY did a great job of repairing everything and was able to get me on my way. I have used U-Haul of Middletown many times. ALWAYS first class service. Great employees. Can't say enough about them..
Tom B