Customer Reviews for Lube Express
(U-Haul Neighborhood Dealer)

50 reviews

10840 Homestead Rd   Houston, TX 77016

(281) 674-8935

Office Hours

  • Mon-Sat: 8:30 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 674-8935

10840 Homestead Rd
Houston, TX 77016

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Take that truck off the lot. The brakes was bad and it ate a lot of gasoline. The reare door was really hard to open and close. Dandre ! Not good at all.

James Thomas 
Rating:
1.0

First off I’m not sure why I being charged, further more I bought the truck back how I found it but clean.

KeOnta Gray 
Rating:
1.0

Why am I being charged again? I feel I am owed by Uhaul after having received a DIRTY truck and empty truck!!! I was given an address to return the truck to but it was unmanned and I was unable to leave the truck there safely. Additionally, I called to resolve this issue and after many failed attempts and long hold times, I spoke to 3 different people who ALL said that they were noting this on my U-Haul contract and account.

Anita Scott 
Rating:
1.0

Very little help getting the trailer hooked up. Right blinker didn't work, but no help was offered to resolve the issue. Also, pickup location was moved 3 times even though I reserved a month in advance. 2 of those moves occurred within an hour of pickup time, which resulted in driving all over town looking for the trailer. Pickup experience was altogether terrible.

travis hayes 
Rating:
1.0

Customer did not leave a comment.

SHADY MALK 
Rating:
4.0

Customer did not leave a comment.

Afolabi Anjuwon 
Rating:
1.0

Make sure there is gas in the vehicle for the next customer

CLAUDETTE HUFFMAN 
Rating:
5.0

Customer did not leave a comment.

Mary Joseph 
Rating:
5.0

Customer did not leave a comment.

joyce elmore 
Rating:
5.0

Customer did not leave a comment.

Ernest Champion 
Rating:
5.0

Customer service was Excellent, kudos to the guys at the location, very friendly and attentive to help in anything. Will definitely recommend and come back myself.

Iliana Aguilar 
Rating:
5.0

The young man was very helpful &pa to me and very encouraging. I would return to this site.

Merry Benson 
Rating:
3.0

a\c hot Everything else Great

TIMOTHY HARRISON 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Mallett 
Rating:
1.0

NO IDEA

PEDRO QUINONEZ 
Rating:
5.0

Customer did not leave a comment.

Crytelle Catum 
Rating:
4.0

Would rather have paperwork up front, not someone quoting prices over the phone. Or having to ask for a break down of the bill. In order to understanding ehy the price goes from 29.99 to 58.00 to 85.00 after you bring truck back.

Debra Haynes 
Rating:
5.0

Very nice and customer oriented.

April Dudley 
Rating:
5.0

Very easy and fast

Salvador Rodas 
Rating:
5.0

Customer did not leave a comment.

MARCUS PALIMINO 
Rating:
5.0

Customer did not leave a comment.

zohn shaw 
Rating:
5.0

Customer did not leave a comment.

Ericka Smith 
Rating:
5.0

Customer did not leave a comment.

Charlie Ivory 
Rating:
5.0

Customer did not leave a comment.

Azhar Khan 
Rating:
5.0

Customer did not leave a comment.

David Pineda 
Rating:
5.0

Customer did not leave a comment.

Hilario Lara 
Rating:
5.0

Customer did not leave a comment.

MARCUS PALIMINO 
Rating:
1.0

To pick up the trailer I had to go three different places. My reservation was made since July, where the trailer pickup was in Baytown. I went to Houston to pick up the trailer. The trailer was dirty and with electrical problems

Douglas Gomez 
Rating:
5.0

Customer did not leave a comment.

Paula Williams 
Rating:
5.0

They were very nice and friendly

Joshus Mccoy 
Rating:
5.0

Customer did not leave a comment.

Brenda Marsha 
Rating:
5.0

No improvement needed. Everyone was friendly and took excellent care of us. Thank you all. God Bless.

San Anderson 
Rating:
1.0

Not charge them more than you should. My wife pays for 50 miles and pays $110 and some change the day she got it. Returns it back with the same amount of gas she got it and 20 miles less but gets charged another $18. Makes no damn sense

Rubi Porras 
Rating:
5.0

Customer did not leave a comment.

Fredrick Lewis 
Rating:
1.0

I was told I was going to be charged only 47.03 for the rental. I was expecting an increase of 20.00 for returning it past 7 but I was charged 104.00. I am very upset and I they are not answering the phone at this location.

Bryann Smith 
Rating:
5.0

Everything was lovely I had no problems and I thank you for everything

IRVIN LAWS 
Rating:
5.0

Super fast service!! They made sure everything was squared away before I left. I would for sure recommend to family and friends and if needed will use again!

Ashley Charles 
Rating:
3.0

The truck did not have a dolly and when I asked for one there wasn't any. And please look at the gas hand and know exactly where it's at. It was lower than what I was shown. The person that assist me was nice. Thank you for your service!

regina thomas 
Rating:
1.0

Over charge

Alford Osby 
Rating:
5.0

Customer did not leave a comment.

Autumn White 
Rating:
3.0

Personnel didn't know how to use the system to issue out the trailer, so it took way longer than expected. The worst part is that when I left the guy issuing out the trailer didn't even hook it up to my suv, maybe he didn't know but that was in my opinion unprofessional. So, I'll give them the benefit of the doubt and assume this location is new to uhaul services, otherwise I would've rate them below average.

Eder Orozco 
Rating:
1.0

Rent a trailer to them

Leonard Austin 
Rating:
5.0

Friendly staff

Jocieta Wiltz-Preston 
Rating:
5.0

Nothing everything great

MARCUS PALIMINO 
Rating:
4.0

Accommodate mistakes that were made.

ADRIAN RODRIGUEZ 
Rating:
5.0

Nothing!!

TAMMIE EUGENE 
Rating:
5.0

Nice guy Tony i will referral any one to him that’s needing to move I will be back once I move again thanks Tony great job 👏

Christina White 
Rating:
5.0

This was so conveniently located in the community. The service was excellent, I was given instructions on how to work the truck and where to place keys after hours. I would strongly recommend to friends and family.

LISA HARRISON 
Rating:
1.0

The ghetto and they're not timely

Earl Carmouche 
Rating:
2.0

I set up a reservation in Houston, Texas and after U-haul did not deliver with a vehicle until the 3rd location that I went to, I lost 2 hours of time with my movers (equivalent of $400). I drove over 50 miles out of the way to get the vehicle I was promised at the first location. I received a $50 reimbursement which is just ridiculous and disappointing. I have been a customer of U-haul for many years and have spent thousands of dollars with this company. If I cannot be reimbursed respectfully for a complete U-haul mistake, I will elect to never utilize or recommend U-haul again. A reimbursement of $500 at a minimum would have been reasonable. The reimbursement that I received was degrading.

TRUMAN GORMAN 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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