El cliente no dejó un comentario.tamela V.
Customer Reviews for Jens Furniture & More LLC
(Distribuidor de U-Haul del vecindario)
Cincinnati, OH 45237
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: cerrado
- 5/22/2022: 8:00 a. m. - 10:00 a. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Excellent service--thank you!RICHARD A.
El cliente no dejó un comentario.donald L.
The young man at the counter was very pleasant to work with. He was very accommodating in getting the unit we needed and took care of us very quickly. Drop off was very easy as well, they took the keys looked it over and we went on our merry way. I would use them the next time I need to rent a truck.Tim W.
El cliente no dejó un comentario.carie M.
El cliente no dejó un comentario.Faith H.
It's been over three weeks and still haven't received my money back. I was told three different stories first one that it would go back on my card by business worker we rented it from, than called uhaul and was told it will be another week that one of them will be put back on my card and that I will also receive a check in the mail. Now it's going to be on the 4th week and I haven't received any money back. I have used uhaul company before and I always received my money back in a day or two I never had this problem before!!!!Lisa K.
Van was a bit banged up. Overall clean but showed it's wear and tear.cathy W.
Reserve online, only took about 10-15 minutes at check-in than on the roadJanet D.
Wonderful experience will definitely rent again thanksJENNIFER M.
El cliente no dejó un comentario.John P.
Professional and friendly servicerodgerick J.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.reashawn A.
El cliente no dejó un comentario.Kevin O.
I can't think of any way it would have been easier.JOAN M.
El cliente no dejó un comentario.Demetria H.
Driver's door mirror was broken. Windshield washer was either broke or out of fluid.Robert H.
El cliente no dejó un comentario.Ryan B.
El cliente no dejó un comentario.Paul K.
El cliente no dejó un comentario.curtis H.
Rental was quick & easy.Nicholas B.
Thanks Peyton you were great. Great family owned business will defiantly use this location againJENNIFER M.
Was very helpful and friendly. Thanks JordanJENNIFER M.
Get yourself a warehouse, hire me and keep doing what you do! 😎TYRAH M.
El cliente no dejó un comentario.ROGERLWILLIAMS W.
El cliente no dejó un comentario.Molly C.
Have an extended mileage option for the truck rentals.JOAN M.
El cliente no dejó un comentario.LAMONT P.
I am completely satisfied with my serviceNANNETTA J.
Absolutely nothing to improve. Excellent serviceBRITTANY N.
I used this location before a few times but I very disappointed on this rental the truck I was given to use was dirty and muddy . I was glad I filled out the check out rental form and snap pictures of the truck before I took it off the lot because they were trying to charge me extra for return a dirty truck and not filling the gas tank to it's original setting when I pick it up.so glad I had taken pictures before I left and the time indicated when they were taken . I will not be recommending that particular location.WILLIS C.
The location was convenient for me , overall the service was goodErick A.
The guy was very rude and unprofessionalSAMUEL J.
El cliente no dejó un comentario.IRMA D.
The location seemed seedy. There was a lounge nearby and a lot of people coming and going. Safety was a concern. Due to the amount of people at the lounge, it was somewhat difficult to navigate in such traffictim C.
El cliente no dejó un comentario.SHEKERA F.
Customer service was greatKAREN H.
El cliente no dejó un comentario.LASANDYA S.
El cliente no dejó un comentario.JACQUELINE M.
El cliente no dejó un comentario.Jacob S.
Maybe improve your signage to be more visible.ROBERT G.
We first had a reservation for a truck at bramble towning for 9am went to pick up truck no one there called was told everyone was on a truck someone would be there in 15 min .. the never showed up . Poor service all around.. we then came Jens furniture to see if they had a truck they said yes to my info and had the truck ready for me when I got there all in less then 20 minutes great service all around from Jens furnitureCHERYL S.
El cliente no dejó un comentario.Christopher R.
El cliente no dejó un comentario.Chrystal B.
El cliente no dejó un comentario.kimberly D.
Great experience, was very helpful and nice. Will rent again ThanksJENNIFER M.
El cliente no dejó un comentario.carleen W.
Make sure that they don't over charge your credit card. And are available to promptly return your money if they do. Put in the right information correctly. eg. Day rented and proper date returned.GEORGE M.
It worked out perfectly, nothing needed to improveWAYNE W.
Everything goodTEJENDRAKUMAR P.
El cliente no dejó un comentario.David B.
Very friendly, was a great experience will definitely use this location again. GraciasJENNIFER M.
The truck was on empty when we picked it up. If it had been full we could have just replaced the gas we used. Instead we put in $50 because we didn't know how much we would need. They said to return it with a quarter tank and they would give us a $20 credit but they definitely came out ahead by giving it to us on empty.DARLENE P.
Improve the misleading verb site I'm glad the store was knowledgeable because the website sucksJILLIAN H.
Uhaul changed the equipment and terms of the rental without asking meRICHARD C.
El cliente no dejó un comentario.SHARAR D.
Make it abundantly clear that the customer will be responsible for gas mileage, and refueling. This is especially unlcear if customer pays for mileage, and then receives a truck that is mostly empty of fuel. It is inane to be charged for an enpty truck when it was received as so.Matthew H.
El cliente no dejó un comentario.LEWIS B.
El cliente no dejó un comentario.EDWARD S.
Worker was not very interactive and showed no interest in the customer. I will go to a different location next time.Stacey G.
Lower the pricePAPA D.
I love going to Jenn's they are Considerate and friendly. Always willing to work with you so you get what you need and yes I stand by my comments.TAMMY W.
El cliente no dejó un comentario.WILLIAM W.
El cliente no dejó un comentario.STAVELY K.
El cliente no dejó un comentario.ellen ann K.
Nothing! Keep doing what your Doing I was very Pleasedâ€¦DEBORAH G.
El cliente no dejó un comentario.MICHAEL F.
The entire experience was terrible. I reserved my U-Haul for six hours but had to make reservation changes which made me have to change the size of the truck I got. They was no Inspection done prior to leaving the pick up location and when we were about to start our trip across town we found there was a nail in the back passenger rear tire that was causing a slow leak. Which had already been there for quite a while based on the size and quality of the rim. when I called Jen's furniture to see if we could bring the truck to fill the tire at least, she explained that all I could do was call the 1-800 U-Haul number for assistance, there was no concern nor was there any type of empathy given being that I had already had issues with my reservation prior to getting the truck. I had to use a personal pump air and fill the tire myself, which added time to the move and caused the people helping to spend more time assisting us. The tire was at 26 psi when the pump was put on and we got it to about 47 psi WHICH is still under that correct amount of pressure. I have pictures and video of the tire before and after as well. This entire experience was unprofessional and handled completely wrong. If we had not checked the tire before pulling off who knows what would have happened. I don't see myself ever getting a U-Haul from this company again. Jen's furniture displayed pure negligence of their inventory.TONI S.
El cliente no dejó un comentario.LINDA C.
Parking lot was creepy as hell, truck didn't include the additional moving supplies I paid for, app failed over and over upon checking truck in. No support option, a call line with hour-long wait times doesn't count. Moving service endorsed by uhaul is a joke. Moving is stressful and uhaul made it so much worse.David S.
this location makes rental process easy. thank youSERETTA B.
El cliente no dejó un comentario.MARCEL W.
great service, always have trucks available.MARCEL W.
El cliente no dejó un comentario.Anthony P.
I do not appreciate that I have left the location store after delivery not knowing what I owe!! Not appropriate business practice!!!😥🙄DIANNE W.
The truck was literally about to fall apartAlex S.
El cliente no dejó un comentario.MARK M.
El cliente no dejó un comentario.CHAD S.
I will never rent from this location again. A customer should never be hung up on. Your standards of professionalism are terrible. Stay away from this uhaul location.ROWENA G.
El cliente no dejó un comentario.FREDERICK H.
El cliente no dejó un comentario.Collin B.
This location is about as basic as it gets but the truck I ordered was available and ready when I came in. Not a great neighborhood but easily accessible. The lack of cell reception in the area made on-line check-in impossible, and the dashboard photo requirement after locking the truck and depositing the keys was a bummer. A more practical approach would be to place a notice to the customer taped to the steering wheel. I was seriously worried that I would be overcharged for the vehicle.ROLF L.
El cliente no dejó un comentario.Delaney W.
El cliente no dejó un comentario.BILLY T.
Was over charged,when I brought it to the attention of uhaul I then was told company would have to correct it.DEBORAH M.
The right rear tire sensor kept showing up. We checked the tire and it was fine. So maybe checking to see if the tire senor need replaced.HANNAH L.
El cliente no dejó un comentario.Spencer M.
El cliente no dejó un comentario.Eugene W.
Better Customer Service, Ghetto as hell, kids hanging out staring at you and hard too. They make you clean out the truck or charge you a fee. They charge you for everything they charged me for an extra day because I didn't have a reservation and last but not least she extra charged me for gas after the tank was back where it was supposed to be.IRIS W.
El cliente no dejó un comentario.GABRIEL G.
The Jens Furniture location was great. They had the equipment I needed and very friendly and took great care of me. The service was also very fast. However, I had another reservation for earlier that morning at a different location. When I shows up they did not have the equipment I needed, and nothing close. I had the reservation for over a week and it was even confirmed via a phone call.GREGORY M.
Great experience, I am a return customer to this site for that reason.THEODORE H.
El cliente no dejó un comentario.Tyler B.
El cliente no dejó un comentario.ADRIAN B.
Our truck was supposed to have a loading ramp and the check engine light was on the entire time. I also paid for a furniture dolly and the staff said nothing - I almost walked right out without it. I underestimated how much fuel we used and The fuel charge was outrageous! That's a scamâ€¦ just charge me, not an additional fee. Did the truck help us move, yes - could customer service have been better without fees - yes.KaMariea G.
Very good costumer service. Always a pleasure doing business at this location.MARY B.
I didn't get my trolley and the van smelled awful, like wet dog.Anna S.
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