Customer Reviews for Jens Furniture
(Distribuidor de U-Haul del vecindario)

995 comentarios

7990 Reading Rd Ste 500   Cincinnati, OH 45237

(513) 898-2219

Horarios de la ubicación

  • Lun. - jue.: 9 a. m. - 5 p. m.
  • Vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(513) 898-2219

7990 Reading Rd Ste 500
Cincinnati, OH 45237

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 9 a. m. - 5 p. m.
  • Vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

ADRIAN B. 
Clasificación:
3.0

Our truck was supposed to have a loading ramp and the check engine light was on the entire time. I also paid for a furniture dolly and the staff said nothing - I almost walked right out without it. I underestimated how much fuel we used and The fuel charge was outrageous! That's a scam… just charge me, not an additional fee. Did the truck help us move, yes - could customer service have been better without fees - yes.

KaMariea G. 
Clasificación:
5.0

Very good costumer service. Always a pleasure doing business at this location.

MARY B. 
Clasificación:
1.0

I didn't get my trolley and the van smelled awful, like wet dog.

Anna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LENORA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHINIESCE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE S. 
Clasificación:
5.0

Nothing very pleasant

Matt J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria A. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON F. 
Clasificación:
1.0

Not over charge the customer. Actually ask the mileage they are going not just apply an estimated mileage upon them and charge them. Don't double charge them because you are not open if you have a drop box for the key.

Angela H. 
Clasificación:
5.0

The best place in Cincinnati to rent uHaul. Great selection and very efficient check in and check out process!

brian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory C. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

The truck needs maintenance Suspension, brakes and even engine was v. loud, all of them weren't in a good condition

Moaz M. 
Clasificación:
4.0

Gas tank was left with 1/4 tank of gas. Little frustrating. Told to return with 1/4 but would have been easier to just refill tank so only paying for what we used. Returned with little more than 1/4 tank,

David J. 
Clasificación:
1.0

El cliente no dejó un comentario.

TYRONE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOIS T. 
Clasificación:
3.0

El cliente no dejó un comentario.

GORDON A. 
Clasificación:
3.0

Lady at the desk very polite and nice. Credit card system was down . Your support for her to complete transaction very poor. I end up with 2 charges on my credit card will see in couple days if this is getting corrected. A Mobil app for credit card transactions probably will help

radu M. 
Clasificación:
5.0

Do a little dance.

LOREN H. 
Clasificación:
1.0

El cliente no dejó un comentario.

RANCY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONE F. 
Clasificación:
5.0

Positive experience. Convenient location. Variety of U Haul vehicles to choose from.

DIANA B. 
Clasificación:
2.0

The truck I had keep over heating soo I couldn't move my thing right away I had to stop which was a big inconvenience nobody offered any of my money back for the big screw up they cause and when I brought it up he said they wouldn't know what's going on with the trucks but I thought they were supposed to do a safety inspection on the trucks before they let us customers do that's definitely a problem for me and someone definitely needs to compensate me because a paid 114.00 for a dam truck I couldn't use

Shawnta F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTNEY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

victor R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

Very friendly, Family owned business lovely brand new furniture and mattresses. Will be coming back very soon. Thanks for the wonderful customer service.

JENNIFER M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCUS H. 
Clasificación:
5.0

¡Gracias!

DOUGLAS O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTUAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIA E. 
Clasificación:
5.0

Thank you for all your help!

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA R. 
Clasificación:
5.0

It was nice to receive a text message letting me know that they were there to answer any questions I had.

Roger M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW L. 
Clasificación:
4.0

Staff was helpful.

DIRK K. 
Clasificación:
5.0

Nothing. Customer service was excellent both going out and returning.

DENISE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

MAMIE D. 
Clasificación:
3.0

Charged me more money after i gave the truck back for mileage and gas so many fees on there it's ridiculous. Wouldn't dare renting another truck damn near robbed me of my money .

sophia P. 
Clasificación:
4.0

The van had mud and dirty foot prints inside when I picked it up. I took pictures but the link wouldn't allow me to upload them. I've rented here before however, this time I was very disappointed with the interior of the truck.

JACKIE W. 
Clasificación:
3.0

Truck smelled like smoke when I picked it up and there was garbage in the cab such as old water bottles etc. I moved couches, tables, chairs, chests, etc and some flower pots. The flower pots let some soil in the cab. When I dropped it off I asked if I could borrow a broom to sweep it out and they said they did not have one and then they charged me an extra $100 to clean out the soil. It was not much and probably took about 10 minutes to clean up. Completely taken advantage of here. I will not go back.

Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSEMARY A. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARYIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia G. 
Clasificación:
1.0

The "owner" was very rude. He kept addressing my mover and not myself and he was horrible with customer service. Threatened and charged me with a cleaning fee and just made this overall process a Bigger issue! I already started the day with a reservation that was not even placed correctly...had to pay extra and this "owner" not added a fee for "mud" in the cart! Lol! Not that location EVER again!!!

Denetra G. 
Clasificación:
5.0

Keep it it's fine

micheal P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sarah J. 
Clasificación:
5.0

You online rental was a complete mess. I was lucky the man at Jen's was there or else I would have been screwed. I event chatted with support and they were completely unhelpful.

adam G. 
Clasificación:
5.0

Great customer service!!!

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE A. 
Clasificación:
4.0

Still to pricey. I paid 75$ for 3 hours and 35 miles just to pick up a couch. And 14 in gas. Idk if I need a truck again I'm looking elsewhere.

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

Nothing... everything was simple and convenient.

DENISE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN R. 
Clasificación:
3.0

People coming in and out of there with out mask. Saw a fuse on the passenger seat and then later down the road I saw a fuse puller on the floor and later down the road the cover for the fuse box was on the floor. I also noticed that one of the panels was loose on the dash and guessing it was where the fuse box went.

Joseph L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIS C. 
Clasificación:
1.0

I picked up and returned the vehicle in the same day but they are charging me for 2 days of service. They did not check it in when I returned the vehicle on 4/24 at 4:20 PM. They told me I would be charged a $25 cleaning fee for not sweeping out the back of the truck. I chose not to sweep it out and pay the $25. However, my bill shows a $100 cleaning fee. I am being charged $137 for a "Light Decal Scratch". I purchased SafeMove and I assume that SafeMove would cover a "Light Decal Scratch".

Craig R. 
Clasificación:
5.0

Its a wonderful, friendly place. They got the equipment for me when I needed it. Thanks Again

JENNIFER M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kara H. 
Clasificación:
4.0

El cliente no dejó un comentario.

HUSSAIN A. 
Clasificación:
5.0

This location was great and was a last minute arrangement. My original reservation was at a different location and I showed up 20 minutes early to pick it up and the owner of that dealer location had rented the truck to someone else with the excuse that he didn't thin I was showing up and he had no other truck. My reservation was transferred to Jen's and it worked out perfectly and on time !

LISA D. 
Clasificación:
5.0

Very friendly, so helpful thanks Jordan you are great.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY C. 
Clasificación:
5.0

For customers who rent frequently there should be some incentive (discount, promo, % off) to return.

Kevin R. 
Clasificación:
1.0

Clean the trucks, show civilians how to use the dollys instead of just sending a video, make sure the trucks have full gas if it's a one way trip.

Heather H. 
Clasificación:
5.0

The entire in person transaction was fast and friendly. My attempt at trying to use the online feature was kind of frustrating. I attempted to enter all of my information but the app did not work! The young man behind the counter solved my problem and I was out the door and on the road! He was very professional and thorough!!!

Morris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alonda W. 
Clasificación:
2.0

The truck was destroyed. The inside was filthy and we had to clean it out before we could even use it. It leaks really bad and our stuff was all wet. The location was not friendly. Bad experience overall.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENITA J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam S. 
Clasificación:
5.0

The truck had many scratches on outside and trash in the cabin. But Jens furniture was nice and helpful, they were good.

Michael M. 
Clasificación:
4.0

Nice folks

Kim W. 
Clasificación:
5.0

Thank Jens Furniture wonderful experience. I appreciate all the patience and understanding with me. I will be back!

josh M. 
Clasificación:
5.0

Awesome Job Thanks For helping me out at the last minute.

RYAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley P. 
Clasificación:
2.0

El cliente no dejó un comentario.

ZACHERY C. 
Clasificación:
4.0

Felt as the online option tried to overcharge me after I made to payments prior to returning the truck.

Samuel A. 
Clasificación:
2.0

Good service

LACORA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adam W. 
Clasificación:
5.0

Thanks Josh and Jenn

Jeffrey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faris A. 
Clasificación:
5.0

Make inspected vehicles a habit

Ralph A. 
Clasificación:
5.0

Was a wonderful experience. They were very kind and helpful.

jennifer M. 
Clasificación:
3.0

Tucks mirrors were covered in mud. Unable to use the remote check in application due to the equipment not being returned in the system. this took extra time that was not anticipated.

AARON P. 
Clasificación:
1.0

El cliente no dejó un comentario.

KAILYN H. 
Clasificación:
2.0

I had an accident leaving the parking space. I immediately called Uhaul and was told that I would be emailed an incident report. That never happened. I also reported the accident in the app when I returned the vehicle. I was then charged $800 in damages and accused of a hit and run when I very clearly reported the accident to Uhaul. My understanding is that I paid for insurance, then I was told that it didn't cover this accident. The insurance options were not made clear to me when I booked the reservation. Clearly I have no say in the matter as my card was just charged $800. A phone call or a conversation would have been nice rather than a surprise charge and accusation of a hit and run. I was never told by Uhaul that I needed to file a police report or speak to someone at the location.

Roland W. 
Clasificación:
5.0

Make sure the gas tank is full

Sharon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheryl R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

The equipment condition issues were not evident until part way through the rental period. The truck windshield leaked excessively into the cab from the lower center dashboard area (it was puddling on top of the dash area and spraying on the driver), and the cargo bay leaked as well - contents on the RH side of the floor was wet.

DWIGHT W. 
No se han enviado comentarios para esta ubicación.

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