El cliente no dejó un comentario.RANCY F.
Customer Reviews for Jens Furniture
(Distribuidor de U-Haul del vecindario)
Cincinnati, OH 45237
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 9 a. m. - 5 p. m.
- Vie.: 9 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.TYRONE F.
Positive experience. Convenient location. Variety of U Haul vehicles to choose from.DIANA B.
The truck I had keep over heating soo I couldn't move my thing right away I had to stop which was a big inconvenience nobody offered any of my money back for the big screw up they cause and when I brought it up he said they wouldn't know what's going on with the trucks but I thought they were supposed to do a safety inspection on the trucks before they let us customers do that's definitely a problem for me and someone definitely needs to compensate me because a paid 114.00 for a dam truck I couldn't useShawnta F.
El cliente no dejó un comentario.BRITTNEY J.
El cliente no dejó un comentario.victor R.
El cliente no dejó un comentario.Michael O.
Very friendly, Family owned business lovely brand new furniture and mattresses. Will be coming back very soon. Thanks for the wonderful customer service.JENNIFER M.
El cliente no dejó un comentario.MARCUS H.
El cliente no dejó un comentario.ANTUAN C.
El cliente no dejó un comentario.DANIA E.
Thank you for all your help!JOHN M.
El cliente no dejó un comentario.PAULA R.
It was nice to receive a text message letting me know that they were there to answer any questions I had.Roger M.
El cliente no dejó un comentario.JOHNNY C.
El cliente no dejó un comentario.ANDREW L.
Staff was helpful.DIRK K.
Nothing. Customer service was excellent both going out and returning.DENISE R.
El cliente no dejó un comentario.MAMIE D.
Charged me more money after i gave the truck back for mileage and gas so many fees on there it's ridiculous. Wouldn't dare renting another truck damn near robbed me of my money .sophia P.
The van had mud and dirty foot prints inside when I picked it up. I took pictures but the link wouldn't allow me to upload them. I've rented here before however, this time I was very disappointed with the interior of the truck.JACKIE W.
Truck smelled like smoke when I picked it up and there was garbage in the cab such as old water bottles etc. I moved couches, tables, chairs, chests, etc and some flower pots. The flower pots let some soil in the cab. When I dropped it off I asked if I could borrow a broom to sweep it out and they said they did not have one and then they charged me an extra $100 to clean out the soil. It was not much and probably took about 10 minutes to clean up. Completely taken advantage of here. I will not go back.Daniel G.
El cliente no dejó un comentario.ROSEMARY A.
El cliente no dejó un comentario.MARYIN B.
El cliente no dejó un comentario.Julia G.
The "owner" was very rude. He kept addressing my mover and not myself and he was horrible with customer service. Threatened and charged me with a cleaning fee and just made this overall process a Bigger issue! I already started the day with a reservation that was not even placed correctly...had to pay extra and this "owner" not added a fee for "mud" in the cart! Lol! Not that location EVER again!!!Denetra G.
Keep it it's finemicheal P.
El cliente no dejó un comentario.Sarah J.
You online rental was a complete mess. I was lucky the man at Jen's was there or else I would have been screwed. I event chatted with support and they were completely unhelpful.adam G.
Great customer service!!!JAMES B.
El cliente no dejó un comentario.LANCE A.
Still to pricey. I paid 75$ for 3 hours and 35 miles just to pick up a couch. And 14 in gas. Idk if I need a truck again I'm looking elsewhere.Jennifer M.
El cliente no dejó un comentario.Anthony S.
Nothing... everything was simple and convenient.DENISE R.
El cliente no dejó un comentario.KEVIN R.
People coming in and out of there with out mask. Saw a fuse on the passenger seat and then later down the road I saw a fuse puller on the floor and later down the road the cover for the fuse box was on the floor. I also noticed that one of the panels was loose on the dash and guessing it was where the fuse box went.Joseph L.
El cliente no dejó un comentario.PATRICK C.
El cliente no dejó un comentario.WILLIS C.
I picked up and returned the vehicle in the same day but they are charging me for 2 days of service. They did not check it in when I returned the vehicle on 4/24 at 4:20 PM. They told me I would be charged a $25 cleaning fee for not sweeping out the back of the truck. I chose not to sweep it out and pay the $25. However, my bill shows a $100 cleaning fee. I am being charged $137 for a "Light Decal Scratch". I purchased SafeMove and I assume that SafeMove would cover a "Light Decal Scratch".Craig R.
Its a wonderful, friendly place. They got the equipment for me when I needed it. Thanks AgainJENNIFER M.
El cliente no dejó un comentario.Kara H.
El cliente no dejó un comentario.HUSSAIN A.
This location was great and was a last minute arrangement. My original reservation was at a different location and I showed up 20 minutes early to pick it up and the owner of that dealer location had rented the truck to someone else with the excuse that he didn't thin I was showing up and he had no other truck. My reservation was transferred to Jen's and it worked out perfectly and on time !LISA D.
Very friendly, so helpful thanks Jordan you are great.JOHN M.
El cliente no dejó un comentario.DANNY C.
For customers who rent frequently there should be some incentive (discount, promo, % off) to return.Kevin R.
Clean the trucks, show civilians how to use the dollys instead of just sending a video, make sure the trucks have full gas if it's a one way trip.Heather H.
The entire in person transaction was fast and friendly. My attempt at trying to use the online feature was kind of frustrating. I attempted to enter all of my information but the app did not work! The young man behind the counter solved my problem and I was out the door and on the road! He was very professional and thorough!!!Morris R.
El cliente no dejó un comentario.Alonda W.
The truck was destroyed. The inside was filthy and we had to clean it out before we could even use it. It leaks really bad and our stuff was all wet. The location was not friendly. Bad experience overall.James S.
El cliente no dejó un comentario.RENITA J.
El cliente no dejó un comentario.Adam S.
The truck had many scratches on outside and trash in the cabin. But Jens furniture was nice and helpful, they were good.Michael M.
Nice folksKim W.
Thank Jens Furniture wonderful experience. I appreciate all the patience and understanding with me. I will be back!josh M.
Awesome Job Thanks For helping me out at the last minute.RYAN S.
El cliente no dejó un comentario.Bradley P.
El cliente no dejó un comentario.ZACHERY C.
Felt as the online option tried to overcharge me after I made to payments prior to returning the truck.Samuel A.
Good serviceLACORA C.
El cliente no dejó un comentario.Kenneth K.
El cliente no dejó un comentario.Adam W.
Thanks Josh and JennJeffrey G.
El cliente no dejó un comentario.Faris A.
Make inspected vehicles a habitRalph A.
Was a wonderful experience. They were very kind and helpful.jennifer M.
Tucks mirrors were covered in mud. Unable to use the remote check in application due to the equipment not being returned in the system. this took extra time that was not anticipated.AARON P.
El cliente no dejó un comentario.KAILYN H.
I had an accident leaving the parking space. I immediately called Uhaul and was told that I would be emailed an incident report. That never happened. I also reported the accident in the app when I returned the vehicle. I was then charged $800 in damages and accused of a hit and run when I very clearly reported the accident to Uhaul. My understanding is that I paid for insurance, then I was told that it didn't cover this accident. The insurance options were not made clear to me when I booked the reservation. Clearly I have no say in the matter as my card was just charged $800. A phone call or a conversation would have been nice rather than a surprise charge and accusation of a hit and run. I was never told by Uhaul that I needed to file a police report or speak to someone at the location.Roland W.
Make sure the gas tank is fullSharon J.
El cliente no dejó un comentario.Sheryl R.
El cliente no dejó un comentario.Paul B.
The equipment condition issues were not evident until part way through the rental period. The truck windshield leaked excessively into the cab from the lower center dashboard area (it was puddling on top of the dash area and spraying on the driver), and the cargo bay leaked as well - contents on the RH side of the floor was wet.DWIGHT W.
I had a hard time getting a truck for a one hour. This guy rented to me in 15 minutes. He really helped me. I will always be greatful my, and will return as a customer.della S.
Extraordinario servicio al clienteMichael H.
El cliente no dejó un comentario.MathanKumar K.
My only issue with this location is they're not open on Sundays and Mondays. My original pick up drop off was open those days but it was switched by UHaul and I had a difficult time returning the truck via my phone . So I had to wait till Tuesday to electronically return the truck. Otherwise everything else was great !! Alan Kroin email@example.comALLEN K.
El cliente no dejó un comentario.ANTHONY J.
El cliente no dejó un comentario.april E.
El cliente no dejó un comentario.mary L.
great service, always have trucks available for you.alice B.
El cliente no dejó un comentario.Jessica C.
Jen was great, but the Uhaul Rep that I spoke with at the initial booking of the truck , some how did not put the proper order in and when I return the truck it become a hassle. I did not know that the store was closed on Sunday and the uhaul/online return process did not recognize that I was returning the truck it took me 35 minutes to get a rep on the phone to tell me that order was put in wrong. Jen's Furniture I do recommend but I do think that it would be helpful if they discuss returning equipment on Sundays. The whole verification code drop box is a bit confusing to someone who's never used it. They was also another customer there to pick up a truck Sunday morning who had to use the pin/ drop box and he was very confused we manage to work his problem out but mine was still going on.Devin E.
I was given a return location that was not the closest to me. When I set up my reservation I provided the location that was less than 2 miles from my destination. When my pick up location got changed so did my return location. While the return location was very professional and friendly, I had to drive or 10 miles out of my way to return the trailer.Frank B.
Oil light on truck was on.Jon M.
Best UHAUL experience. Having used UHAUL many times over the last few years this has been the best experience. I reserved the equipment and IT WAS available. Moreover, Jen was professional and polite. The entire process was smooth and without issue.Armando L.
El cliente no dejó un comentario.elson S.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.lisa C.
I just needed a 10' truck for 24 hours. I walked in to their office about noon on 10/9. They said if I rented a 10' had to be back by 8 am. I needed truck for 24 hours so they offered the next biggest truck(15') and instead of 19.99 charge they charged me 29.99. Oh here's the kicker they charged me an additional $14 for the insurance which I didn't authorize. They were deceptive in hiding that charge as nothing was printed at day of purchase. They said they couldn't print anything out just an email which went to my wife's email account as I don't have email. So jens furniture on reading road in Cincinnati ( the uhaul dealer )overcharged me $25 and like I said it was deceptive to begin with the up charge on insurance that I didn't authorize, why would I having drove it a total of 2 miles. Misleading and deceptive calling better business bureau. Tired of people always wanting to deceive you and hidden chargesMichael F.
second rental this week! I never do reviews, but felt compelled after a wonderful experience. The woman who owns this establishment was extremely kind and helpful. Best customer service experience I've ever had with Uhaul. She deserves a raise!!jennifer M.
This particular rental was for the use of cleaning, clearing out my mother's house! Sue passed away on the 4th of October, and we literally just laid her to rest, on 7 Jan 2019, at the Veterans Cemetery. The initial phone call to the Rental agency in Reading, Jens Furniture/ Reading Uhaul center well my God what a super pleasant experience! The kindness shown to me, the professionalism, prior to renting, during, and after the return was tantamount to be as Christ like as the scriptures say... Do unto others as you would have other do unto you! 10 stars.. Thanks so much i really appreciate everythingjennifer M.
Shorter return process!Aaron M.
El cliente no dejó un comentario.Harry M.
Would use this location again.Candace W.
Keep location open to at least 6:00 PMEmanuel H.
El cliente no dejó un comentario.Rakem C.
El cliente no dejó un comentario.Laurence B.
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