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Paul P
Customer Reviews for Glacier West Port Orchard
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I thought the woman at the u-Haul place is very most thoughtful, even suggested a place to go out to eat for dinner
Bren LEverything is just fine. Very professional people work for U HAUL Thank you very much
Roberto CDue to the 'pick up location' inputting the wrong return location, it took far too long for the poor guy behind the counter to figure out how to close my contract. The guy tried his best, was pleasant, and eventually figured it out after a few calls, but he did not apologize for the long wait or confusion. A simple 'Sorry' for the wait would have been nice.
Kirby SSend an itemized list of charged, there are at least 3 charges on my card for this single rental. We got it back on Saturday when there was supposed to be someone at this location, there wasn't. Unsure with what to do with blankets, ended up putting them in cab. Concerned whether the gas cap locked, location is in close proximity to homeless center.
Tammy WTell the customer about the fuel fee when you get the truck on EMPTY
Donald PGreat service!!!!
Stacy KJames was excellent. He was friendly and helpful. The facility was clean and organized. Excellent service.
Shane SJames, the property manager at Glacier West, did an exceptional job processing the U-Haul rental request. He insured the van was clean and ready to rent. He was efficient in processing the pick up and drop off. Would definitely rent from him again, anytime!
Ken WCustomer service was excellent. The gentleman was friendly, professional, knowledgeable and pleasant to work with.
Rhonda VYou were great you need no immediate!!!!!!
Michael WI showed up five minutes early for my reservation but didn’t receive assistance till about 5 minutes after my reservation, which I was worried would cut into my reservation time. Other than that, service and location were great, and I’ll definitely recommend it to friends in the area!
Alyssa HJames was courteous, helpful, and extremely efficient! It was such a pleasure to work with him. Will be speaking very highly of James, U-Haul, and Glacier West in Port Orchard!
Kenneth WEvery friendly and prompt service. Van was clean and drove excellent - no problems.
Diana SManager was very helpful and ensured I had the right truck for the job.
Steven BJames was fantastic!
Jamie HJames did an excellent job for me .he went out of his way to hook us up with a round trip 10 foot box truck. Thanks again John dombrock sr Willie
John DHadn't used a van from this location on Mile Hill Drive before, and I wasn't sure how convenient it would be. But everything went great, and picking up the van and returning it went very smoothly. Thanks a lot, Glacier West!
Hope MNo notes
Evan KI would like to point out that the high scores are due solely to the representative, James, who helped us. Our pick-up time was 10 AM, but due to a system-wide computer outage that day, we were unable to complete the checkout process until 11:30 AM. U-Haul needs to develop an old-fashioned backup system to process customers with a paper trail or something that allows customers to proceed when a system is down for hours. James was very apologetic, and I could see he was attempting to find a way to complete the process and get us on our way. This was a system problem, not a location problem. Kudos to James, but not to U-Haul as a whole.
Richard YVery nice people and easy process
SARAH SJames and the other gentleman where incredible. They worked diligently at getting me the right truck ... And when they where told they couldn't they went out of their way and had a truck the next morning for me .WOW AMAZING and out standing customer service and definitely the place to go get a truck from or to get a storage locker for your stuff Glacier Storage and truck rental is absolutely hands down the place to go to get either of these ..Thank you guys !!! Potter
Jason PI don't think the service could get any better! It was so great that we were back the next day for another rental. Im referring everyone I know to glacier west Port orchard! Thank you so much.
MAYA LStaff was very cordial, greeting me when I first came in, explained everything thoroughly, made the whole experience just as it should be.
Curt NThe service was quick, very kind and friendly. I will definitely recommend to a friends and family!! Thank you!!
Fredweena BVery friendly and helpful
valerie pThe staff are excellent 100% that makes the difference ♥️
Latrina SI had friendly , efficient service and will definitely rent from them again.
Alan PAbsolutely nothing. The entire experience was perfect
Shevaun LHave trucks debris free for every customer.
karen vNothing. It was all perfect!!
Kristin Dvehicle was clean but damaged from a previous driver hitting a deer
Edith CBrittany was amazing.
Jeremy BA little far from JBLM but great customer service.
Charles SThe truck was really dirty, and still had dead bugs on the front of the truck, and the windshield. If there was a crack in the windshield, it would have been nearly impossible to see it, because of how dirty it was. The gal working at the office was very friendly and efficient, and did a fantastic job of getting me through the paperwork and out the door. I think that the online check out process of checking the truck on our own for damage is ridiculous. The U-Haul location attendant should have to walk it with us. The truck had a ton of damage that was not previously marked, and I ran out of photos to be able to upload.
Joel LNothing. Brandon Lerner was friendly, knowledgeable, and efficient. He made the transaction easy and pleasant for me. Surprised to have this kind of excellent service.
Brenda BWhen I picked up the 15 foot box truck it had a terrible engine running miss. Got not so good gas mileage.. Also had a engine water leak right below the center of the engine .It wasn't the air conditioner. I didn't have it on. When I called the rental place I had rented it they said I would have to take it up with U-haul. This is after I had to pay full rental price when dropped off. U-haul used to be a pretty good company 30 years ago.They don't take care of there upkeep of their rentals. I don't think I should have to pay full price because not upkeep of their rental especially that fuel is over $5.00 a gallon.
John SMgr. was very professional and a very nice person.
Ed KThe guy at the counter was very helpful and quick got done all that I needed to on time...
George LQuickly fixed my error on location drop off. Very courteous and patient. High level of professionalism.
Jeff Sbetter customer service at U-Haul Leary, Ballard would not tell me to pick up rental blankets at this location. At this location no packing supplies were available, only the truck. This is not a full service U-Haul store.
wyatt gI just dropped the truck here after U-Haul tried to strong arm me to take it to Tacoma.
JEFFREY WYour representative did an excellent job. He was polite and had no problem answering all my questions.
JEREMY TGreat Value. Will Aways use.
Patricia GHave the product that was reserved! If you don't have the product let the customer know in time that they can make an adjustment. Don't wait until the customer is standing there at the appointed time with no options. I had reserved moving help that was far more expensive than the truck and missing appliance dolly. Not the location's fault. Your computer system should have caught this error.
Wayne BMaintain the vehicles better.
STEVE CThis was the worst Uhaul rental experience in my life. The guaranteed pickup time of 0800 was not honored. The location did not open until 0930. In addition to that, the person working at the pickup location was 20 minutes late to arrive and did not acknowledge it or apologize. The truck was dirty and had very little fuel in the tank. The number of packing pads in the truck was far below the requested amount. I called Uhaul customer service to tell them about all of these problems and they said I had to work it out with the location. The location did not try to make things right. For my future rental truck needs, I will no longer automatically choose Uhaul.
Thomas RHe was very helpful and it was an easy process
ERIN SAttendant was very pleasant to work with.
MATTHEW FWe arrived on time, 0930 am and the office had not been opened yet. We waited 5 minutes and nothing. We called the uhaul number, placed on hold waiting for a representative and the uhaul worker arrived 15 minutes late. He did not acknowledge us or apologize for his tardiness.
Alexander YMaybe be there if it says you’re open?
MATTHEW N