El cliente no dejó un comentario.Sam T.
Customer Reviews for Jeffs True Value Hardware
(Distribuidor de U-Haul del vecindario)
Platte City, MO 64079
(west on 92 HWY to Kentucky Behind Dentist and RE/Max location)
Services at this Location:
- Lun. - sáb.: 8 a. m. - 6:30 p. m.
- Dom.: 9 a. m. - 5:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Gentleman was not very excited or helpful. Somehow I was charged twice for $711, luckily I used a credit card and not my bank card as the money was tied up for 3 days. Pulled the truck out, asked if I had any questions and off I went.Louis D.
El cliente no dejó un comentario.Joshua M.
El cliente no dejó un comentario.Phil C.
WEAR MASKS LOLAnne V.
El cliente no dejó un comentario.Lara E.
I was charged over 300 dollars to drive one 20 ft truck from my house to a new house on the other side of Kansas City twice. Two 47 mile round trips cost me over 300. I could've dropped it off in Grain Valley, but they wrote it up for me to return it to their location. I could've done the exact same thing with Penske for literally 1/3rd of the cost. Will NEVER use U-Haul again, and I'll be passing my experience along to every single other military member I come in contact with.AARON H.
Outstanding service and support.Thomas B.
El cliente no dejó un comentario.Joshua M.
Customer service was not good. The staff was not knowledgable about the equipment. The equipment was still covered in snow when we showed up at 10:00, which was our pickup time. The gentleman in charge was swearing a lot inside the business. It took us over 40 minutes to get our equipment, and we did the online checking, including uploading the I'd, and payment, the day before. It was poor service quality.Chad C.
El cliente no dejó un comentario.CLIFFORD L.
El cliente no dejó un comentario.Richard P.
Johnny was great! Very helpful and made sure everything was done right.JAMES G.
I ordered a 15 foot at last minute they changed and gave me a 20 foot with at least 4 15 foot trucks sitting in the lot. Truck was so dirty you could hardly see out of the windows. The REAR DOOR SPRING Cable BROKE ON FIRST USE. The girl at the counter wasn't very friendly, almost mean.Richard H.
The 10' truck I was scheduled to take was not present. After waiting on hold for 20 minutes and several transfers to talk to the right person, I was told by the Scheduling Manager to go ahead and take the 10' truck that was there (different model number) and she would take care of the change on her end and replace the order I had submitted. Three hours later, after my wife and I finished moving all that we needed to in town, I came back to the service center to return the Uhaul truck. The order was still not switched and I had to call the Scheduling Manager back. After a series of dropped calls, hang ups (on Uhaul's end) and another 20 minute hold time, I finally talked to someone that was able to help. She called the pick-up/drop-off location to get it sorted out. We were charged around $7 for additional milage that was past the 30 mile allotment (we didn't drive over 25 miles, our move was in town). They offered us a $50 partial refund for the inconvenience, but we got a net of $42 after the egregious $7 charge (yes, I am making a big deal of $7, but its the principal). Needless to say, I am very disappointed with Uhaul in this situation. I expect a full refund for this inconvenience.William B.
Truck was dusty in the back, white dog hair on the passenger seat. Rental agents were not wearing masks, and refused to when I asked. If it wasn't the only place in town that had the truck I needed to move I would have walked out. Upon return, I wanted to switch credit cards and the rental agent didn't know how to do it. I won't go back there.Matthew M.
El cliente no dejó un comentario.Dawn H.
El cliente no dejó un comentario.Dawn H.
Jeff hooked us up and got us ready to go.Patrick B.
El cliente no dejó un comentario.James N.
Very helpful employees and overall experience with Uhaul and the move made our move so easy and non-stressing.michael L.
El cliente no dejó un comentario.Dawn H.
My wife and I were well received at the location. But the Uhaul truck was not just dirty inside, it was filthy! There cat hair all in the truck and sticky drink in the driver's side. I asked for it to be cleaned, but the customer service representative did a horrible. I had to stop at a Walmart to buy disinfectant and clean inside the truck. Under no circumstances will I ever recommend this location to anyone!Annei A.
I went to pick up my rental truck and was told all trucks were rented and I should have received a message from Uhaul instructing me to go to another location with available truck. I had reserved a two day rental. They were able to loan me a truck but only overnight and had to return prior to 8:00 am the next morning.Amy G.
El cliente no dejó un comentario.Loren K.
El cliente no dejó un comentario.Kathleen E.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.Jamason S.
El cliente no dejó un comentario.Leslie W.
El cliente no dejó un comentario.Darryl B.
El cliente no dejó un comentario.Andesha E.
El cliente no dejó un comentario.Kenneth S.
El cliente no dejó un comentario.Stephen C.
El cliente no dejó un comentario.MArk A.
The staff here was extremely rude, screamed at me, ripped paper out of my hand when I asked if I could read what I was signing and when asked if I could get a copy I was told they were cancelling my co tract without a refund because I was asking to many questions. I was in tears and didn't know what to do. This was the worst experience I've ever had. I will NEVER return to this place or recommend anyone to go here. When I was reviewing the trailer per my text with photos the manager yelled at me and told me to take it and leave and not to worry about dents and damage. Very rude and unprofessional.Melissa W.
I first reserved my trailer at UHaul in St. Joseph, MO on Wednesday. I went to the office on Friday and they lost my reservation. So they reserved my trailer for Saturday, a 6x12. I left with paperwork in hand and returned Saturday to get my trailer. They DID NOT have my trailer or anything in comparison. They did not attempt to find me a trailer. I was extremely angry and will NOT be back into this location. They wouldn't even give me a smaller trailer on discount because of their incompetence. I had to drive 30 miles out of my way to find my own trailer. Thank God for the people at True Value! They had exactly what I needed as they said they would. I would go back to True Value and service was excellent. I will NEVER return to the St. Joseph, MO UHaul location. Although they were friendly, they were incompetent and only had excuses and never attempted to make things right. What a headache!roger W.
Easy location to find and the team had me checked in and into my rental within a few minutes.Wayne W.
El cliente no dejó un comentario.Stephanie M.
El cliente no dejó un comentario.gary C.
El cliente no dejó un comentario.Jon S.
Education of the staff how to hook a trailer to a ball hitch. The staff here did not hook mine on the trailer properly and went flying off the ball hitch when I put 200 lb and the end of the trailer.Terrie G.
El cliente no dejó un comentario.Steven S.
El cliente no dejó un comentario.MARK L.
??Jeff was rude, not helpful, and lied to me and my daughter. I returned the truck 2 days early and he said I would not receive credit for getting the truck back early and said â€œU-Haul is greedy like thatâ€! I asked for a receipt cause I was charged extra for mileage. First, Jeff complained about printing me a receipt said â€œhis printer didn't workâ€ and â€œthen said it was a waste of paperâ€. He did eventually produce me a receipt for the 12.80 for overage on miles. So when we arrived at our car In the parking lot I immediately contacted U-Haul. U-Haul credited me back $140 for returning it 2 days early and apologized for his behavior. I would most definitely pick a different dealer NOT Jeff's True Value Hardware!JASMINE R.
Had to wait for 30+ minutes in lineBradley G.
Jeffs true value has great people and represent Uhaul well.Gary P.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.Christopher K.
El cliente no dejó un comentario.Kevin N.
The truck did its job. It got me from point A to B without any troubles, so I give credit there. My issue was, the Air Conditioner only blew hot air, and I was given this truck with Uhaul already knowing it was an issue. I drove through 6 states with the windows down, through thunderstorms, for hours. The AC actually blew out hot air. Positives were: Upgraded trailer for the car towing was very easy to use and functioned great. Trailer light is nice. Truck started and stopped every time I needed it to. The facilities I picked up and dropped off were all very friendly and helpful.Bryon H.
They didn't want to deal with it. From I can't do that to great all we need is another trailerMonte B.
Maybe make the rate the same One Way as it is RT.BRADY T.
Added coverage we didn't request or authorize- and took several phone calls to resolve the issueRobert E.
I would highly recommend using this service.Russell P.
I had a $77.00 lottery ticket and a $1.00 Lottery ticket that I was going to cash that I left on the passenger seat while I used the truck ??. Icame back, returned the truck, got into my vehicle and noticed that the Lottery Tickets were missing from my car. Some poor sole needed the $78.00 much worse than I did.Frederick S.
El cliente no dejó un comentario.Kristi R.
Nothing at all. Very friendly service at the TrueValue location and they where very helpful with getting all that I needed and everything set up.Kyle C.
Maintain trucks, transmission was shot to begin with.Chandler V.
NOTHING!!! They were fast and efficient. I was in and out 10 minutes.????Robert H.
Everything worked out great.Norman M.
El cliente no dejó un comentario.AMBER P.
El cliente no dejó un comentario.Tim C.
El cliente no dejó un comentario.Matthew G.
El cliente no dejó un comentario.Albert C.
El cliente no dejó un comentario.Judy M.
Customer service was great.. vehicle was clean gas tank was full.. easy to in and out of location....Michelle G.
El cliente no dejó un comentario.Bob S.
El cliente no dejó un comentario.Randy R.
Excellent customer service!Brian M.
Fast and easy. Very helpful for a first time renterTravis P.
El cliente no dejó un comentario.deanna B.
Roxie was fantastic to work with.Rochelle C.
This location had very quick service. Exceptional - and the young man that handled the sign out of the truck was very friendly and knew what he was doing. A+ transaction.Shana C.
There were no furniture pads or dolly included but we still got charged for that equipment.Joshua R.
Nice people. Very accommodating.Jeanette M.
El cliente no dejó un comentario.Rebecca B.
Not sure what benefit it does customers when U-HAUL has 3 dealers and a cooperate store in Leavenworth, KS and the customer still has to go to another city to pick up the rental. UHAUL is not convenient in this area of operations. Rental process should be simple and convenient for the "CUSTOMER" not the "COORPORATION" ,Larry M.
El cliente no dejó un comentario.Brittany J.
The man was a little confused on the matter of the deposit as they have not had to provide a security deposit reimbursement, He was most helpful in getting the matter resolved to my satisfaction and he was very kind and pleasant. Will defiantly recommend this location. Thank you Platte City and U-Haulbruce G.
El cliente no dejó un comentario.Debra M.
Jake was excellent. Great service and made me feel special as a customer.donald M.
The vehicle worked great, but the interior was smelly and sticky. There was an issue assigning an appliance dolly in the system so it took a little longer to get checked out. The staff was very organized and helpful.Shelly S.
The hold time on my credit card I already returned the truck and there is still $114 hold when I returned the truck he said $59 and I still don't have that money backRebecca B.
I understand this is a hardware store that U-Haul is utilizing which was very convenient and these guys are great but the truck needed some serious cleaning inside.Renee B.
Great customer service! I have rented from uhaul more than I've wanted to the last few years....this location has been the best so far!Alicia D.
El cliente no dejó un comentario.Demarco W.
El cliente no dejó un comentario.Rel Michael R.
El cliente no dejó un comentario.David A.
El cliente no dejó un comentario.Samuel M.
Uhaul changed my pick up location last minute to this location and they didn't have the dolly I ordered. I had to drive around and waste my time and gas to find another one.Raymond H.
I would never recommend uhaul as a company to anyone. I had nothing but problems. It wasn't the pick up location that I problems with, it is the overall uhaul experience. I reserved my truck 5 minutes from my house 2 weeks before I needed it but had to drive over an hour to pick up my truck because that was the closest location that had a 20 foot truck. The online check in to drop off your truck is a joke. I couldn't get it to work and when I called customer service Latasha keot repeatedly telling me to "Chill Out" Poor customer serviceDOUG M.
Great customer service; but not a Uhaul representative that could address the issues with the equipment stated above.Michael M.
El cliente no dejó un comentario.Cheryl W.
El cliente no dejó un comentario.ron E.
El cliente no dejó un comentario.Nivia A.
El cliente no dejó un comentario.John M.
Nothing!! They were professional and I was in and out in record time. 10 minutes tops.Terry H.
Very courteous and helpful. Very nice.John L.
These comments have nothing to do w/ Jeff's True Value hardware, but do refer to UHaul at the national level. This was by far the worst truck rental experience I have ever had w/ Uhaul. I knew it was a busy moving season so I requested a vehicle 3 weeks in advance for a location close to my home (<1 mile away). One day before I was due to pick up the truck, Uhaul changes the location on me and sends me 25 miles away for the pick-up with only an email notification. So - out of my 155 "free" miles, I spent 25 of them driving back to my home to pick up the items I was moving even before starting the trip. In the end, I went one (1) mile over the 155 and . . . you guessed it - Uhaul charged me for that mile. Next time - Penske. Note - I will be posting these comments on social media.ALLAN B.