Ensure equipment reserved is available.
Vince M
Customer Reviews for Jeffs True Value Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was rude and not helpful.
Kari BThe process was extremely simple. The pricing was clearly laid out and explained, the equipment itself was SUPER clean and well maintained. Will definitely use this service again in the future.
Dave RKeep doing everything else.
Anthony GManager on duty was beyond helpful and accommodating. Highly recommend this location!!
Wendy NSpoke with Amisha customer service call Az. carisssa admin promissory note $225 now zero balance . $476 bill now zero ! Reservation number associated promissory note department 1800-826-9633
BEV Mthe back of the truck was dirty and slippery. maybe put a textured coating on the floor to reduce slipping hazards
Kendell RThey're usually great. This time I got a truck that leaked. It ruined a lot of my belongings. When I returned the truck and told them all I got was "thanks for letting us know"..... but tally? What about the insurance I paid for....my things got ruined :/
Megan VJohnny was great at explaining every step of he contract and rental.
Chris SI had to ask where they wanted the trailer. They asked if I wanted help or not. I can manage unhooking a trailer myself but I'd never turn down help when returning one.
Kent HI had requested a appliance dolly and there was none when i picked up the truck. The truck had the engine light on when I picked it up, and it had a bad exhaust leak. Also the mileage that was documented on the registration was 83 miles under the actual mileage of the truck.
ken kU-Haul switched me to this location the day before I rented. However I came in on a flight and the location was close for U-Haul business supposedly from 1130 to 1. The manager, Bobby was very helpful and took care of business. Even know it was during their reported closing. However, there was a younger employee there that was somewhat passive aggressive, and even though he said that he had 24 furniture pads in the truck, there were only 18.
Gregory CI had reserved a truck from another location 2 weeks prior to needing the truck. The plan was to get the truck in Kansas City and then drop the truck in Rolla Missouri. I got a message from uhaul the night before my pickup telling me I needed to go to a different location to get my truck. I got to the new location (above) and they said they had a 10' truck, but that it needed to be returned. They also said I would have to pay for both ways since their truck was considered "local only". I did not mind driving the truck all the way back to Kansas City, but I should not have to pay for the return since the original plan was to leave the truck in Rolla. We got our work done, but what a disaster. It seemed like everything was going to go very well, and the day before our move everything went off the tracks. Pretty disappointing
Jeffrey BThe employee at drop off was very helpful and got me in and out.
MATT SWhen I dropped the truck off, I was told there was nothing more to do. Later, I received an email stating I went over on miles and the fuel was lower than what I left it at and I am being charged an additional $70.
Gerald GVery quick and pleasant return experience.
Bradley BVery happy with U-Haul!! My truck was so nice and made it pleasant for my long drive. Very satisfied and will use U-Haul again for all my moving..
erica hThe system kept freezing making my in store time a lot longer
Kaitlyn HTruck I was given was very shaky when driving and y'all rates are ridiculous.
Betty GNothing. I was very satisfied with the service. Excellent service overall.
Jonathan WFast, easy process and everyone was extremely helpful and friendly! Our rental couldn't have gone better!
Daniel MOverall with the U-Haul experience I was highly disappointed. And won’t use again
brett jAmazing customer service. I arrived late for my pickup and the staff went out of their way to make sure I was able to still pick up my truck.
Kevin TWhen you check in the identity part I feel like it should be done when you reserve the U-Haul so you’re not waiting to get approval when you go pick up the U-Haul
Cindy MWell a mix up from jump I talk to someone gave her my zip code told her I need equipment and it could be back same day she sent me 20 miles out of the way and I had a UHale 5 miles then where I picked it up I told the KIDS I would like to take it back close to my house so went to take it back by me could not do it had to take it back 20 miles away
Cedric PFriendly, but incompetent. Bobby hitched my trailer and less than 10 miles down the intestate the trailer came unhitched. Luckily no harm was done, but no ownership or understanding of the severity of what the outcome could have been.
Sarah KCheck the gas level more carefully.
JoLeesa MCheck in process was bizarrely difficult, drop off location had changed multiple times, initially without any input from me, and seemed to have made the process of accepting my vehicle difficult. Certainly was not the employee's fault, he went above and beyond to resolve and was ultimately successful, but the overall UHaul experience was frankly awful.
Elli SClueless staff !
john RTruck cab smelled like pee. I rented an appliance dolly, but did not receive one. They put multiple pick up keys in the same lock box.
Ozzy Mnot to send a truck out that you know has a light on. ( low tire light )
Heather RThe issues experienced were more specific to U-Haul than to this facility.
Christine ZGreat customer service.
Lynn HThe desk would have been hard to find, but the store clerk came up to me and asked me what I needed right away. I am unhappy with UHaul. It moved my pick up location 40 miles away when I reserved the truck a month in advance.
David TWe ordered 12 packing blankets and we only received a bag of 4 blankets. The UHAUL representative at this location did not have us count the blankets, walk around the truck to look for and list any previous damage, or tell us anything about the operation of the truck.
Steven FWe ordered a 20 for and had to take a 26 foot. It was much bigger and got terrible mileage and the ride was very rough. Most people would have appreciated a larger truck but for us it was an inconvenience. When we checked the truck in, they couldn't find the second contract for the blankets we rented from the u- haul center so we have no idea how they are going to resolve that. We took pictures of the blankets in the truck at the turn- in facility. They looked by name and by contact number and found nothing. I'm sure that means we are in for a battle. We were warmed that both contracts needed to be checked in... fingers crossed
William SSite was fine, just 20+ miles away from where i requested pickup.
RICHARD SVery mean and dirty u haul
Rahjae CThe guy was looking out for us no I know not to rent a trailer with a 10 ft he works at true value I don’t catch his name but hella respect to him
Nick CWhen I tried to resolve an issue that the local dealer was unable to handle, I was told to call the 800 number and don't call back and hung up on. After calling the 800# I was hung up on twice then cold transfered back to the local that was rude tole already. The owner of that local dealer said to me he hated uhaul anyway and can't wait to do away with it. By the way, I still have not gotten my over charged amount back from a rental a week ago.
Crystal BEverything was fine as is.
JERRY WWorked with Roxy super helpful great company
James MAlways friendly service at Jeffs True Value. Highly recommend!!
Allen CJohnny was excellent. Wouldn’t change a thing.
Donald MGreat customer service!!! Very friendly and helpful. I will definitely rent through them again!
John BI had reserved a trailer in st joe but had to come to this location to pick one up. Dont give me a reservation and switch it. There was a reason I had selected the pick up location.
Justin BWhen I rented the uhaul I was told the vehicle had a full tank when I got it it was a little above 3/4 of a tank and I was told to fill it up all the way when I got the vehicle as well the uhaul driver side mirror was right against another uhauls passenger mirror
ALYSSA HJust what I needed to make my move simple and easier
Steve AThe original location 1520 Locust failed to pull the 26' truck I reserves and I had to drive 39 minutes out of my way to pickup a truck at the 2300 Kentucky ave. location in Platt City. They were not very helpful or knowledgeable. They also put a 3rd charge on my card. I AM NOT HAPPY AT ALL. I'll use Penske drum today forward.
CHARLESE MGreat service from Johnny and quality truck. Smooth and easy transaction- thank you!
Debbie G