Customer Reviews for J&Rs Ace Hardware
(U-Haul Neighborhood Dealer)

505 reviews

23678 FM 1314   Porter, TX 77365

(281) 354-1090

Office Hours

  • Mon-Fri: 8:30 am–6:30 pm
  • Sat: 8:30 am–5:30 pm
  • Sun: 10:30 am–5:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: 8:30 am - 5:30 pm
  • 7/4/2024: 8:30 am - 5:30 pm
  • 9/2/2024: 8:30 am - 5:30 pm
  • 11/27/2024: 8:30 am - 5:30 pm
  • 11/28/2024: Closed
  • 12/24/2024: 8:30 am - 5:30 pm
  • 12/25/2024: Closed
  • 12/31/2024: 8:30 am - 5:30 pm
  • 1/1/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(281) 354-1090

23678 FM 1314
Porter, TX 77365

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–6:30 pm
  • Sat: 8:30 am–5:30 pm
  • Sun: 10:30 am–5:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: 8:30 am - 5:30 pm
  • 7/4/2024: 8:30 am - 5:30 pm
  • 9/2/2024: 8:30 am - 5:30 pm
  • 11/27/2024: 8:30 am - 5:30 pm
  • 11/28/2024: Closed
  • 12/24/2024: 8:30 am - 5:30 pm
  • 12/25/2024: Closed
  • 12/31/2024: 8:30 am - 5:30 pm
  • 1/1/2025: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DOUGLAS LAMPHERE 
Rating:
5.0

Customer did not leave a comment.

Keith HOLDEN 
Rating:
5.0

Customer did not leave a comment.

OSCAR GONZALEZ 
Rating:
5.0

The ladies who sign us the truck & checked it back we're very nice & helpful, very quick.

Debbie Stephens 
Rating:
5.0

Extremely nice and pleasant!

JAMES BROWN 
Rating:
5.0

The location was good but the check in process didn’t work and truck had a gas leak.

david edson 
Rating:
5.0

No issues with the performance. of service. Would recommend this provider without reseevation.

John Herron 
Rating:
5.0

Excellent customer service have rented from this location couple times now and I’m in and out smoothly and did I mention free popcorn!

Jose Bustamante 
Rating:
5.0

Customer did not leave a comment.

MARTIN MILLER 
Rating:
5.0

You are doing very well 👍

Dayner Acosta 
Rating:
5.0

Customer did not leave a comment.

Donna Louviere 
Rating:
5.0

Customer did not leave a comment.

Marvin Gembin 
Rating:
5.0

Very good service

Eric Moorehead 
Rating:
5.0

Good job

louis morales ROSADO 
Rating:
5.0

Staff was super helpful through the entire process

Robert Szelinski 
Rating:
4.0

Plan to use for future rentals.

jerald matson 
Rating:
1.0

Customer did not leave a comment.

Teanna Baker 
Rating:
4.0

Friendly and professional service.

Azfar Ahmed 
Rating:
5.0

Nothing, customer service is excellent, thank you Emma you make my moving easier.

MARIA REDMOND 
Rating:
5.0

Thank you very much to all the staff who attended me, they were all very patient and helped us at all times, especially with our little English, I recommend them

flor contreras 
Rating:
3.0

The truck itself was fine. Getting the truck was a total nightmare even though I had gone in to the store the day before to confirm everything. I was supposed to be able to pick the truck up at 9am. Didn’t get it until after 10am. The website that the link sent me to couldn’t locate my phone (yes location was on), called the number and was told it would be a 15 minute wait, no one ever answered, tried sending the link to my daughter’s phone, after 3 tries it finally located her and sent a code to unlock a key box so we could get the key to the truck, opened the box and guess what, no key. When the store opened at 10am I went in and told the clerk what was going on and she found my key laying on the counter. Yay!! Now we are an hour behind on everything.

Bobbi Deuley 
Rating:
4.0

Not for a long distance move. We were first rented a truck that sounded terrible and was smoking just pulling out of the parking lot. It was a one way trip and figured they wanted to rid themselves of that truck but we knew it would not make. We traded it in for a different truck. That one started having problems. We had to drive very slow in bad weather to make it to our destination on Christmas Eve. Not the best situation. The truck leaked on our stuff and it had to be towed to turn it in.

Tiffany Phillips 
Rating:
5.0

A graphic representation of the equipment to make choosing the right rental equipment easier

STEVEN CLAMPITT 
Rating:
5.0

Customer did not leave a comment.

Joseph Hunt 
Rating:
5.0

Staff was extremely friendly and helpful

KYLE BECKMAN 
Rating:
5.0

great service right from the pick up till the drop off!!

vikram singh 
Rating:
5.0

I'm a first time renter ( 76 yo ) and found it very easy and inexpensive. I'm impressed.

Terry Baumgart 
Rating:
5.0

Customer did not leave a comment.

Michael Rhodes 
Rating:
5.0

Customer did not leave a comment.

Vicky Sprouse 
Rating:
4.0

Customer did not leave a comment.

Eduardo Adarmes 
Rating:
4.0

Customer did not leave a comment.

Logan Boatner 
Rating:
5.0

Extremely professional.

jose sanbrana 
Rating:
5.0

Customer did not leave a comment.

Daniel Krywcun 
Rating:
5.0

Customer did not leave a comment.

MONIQUE MCGATHON 
Rating:
5.0

Customer did not leave a comment.

Jose Lopez 
Rating:
5.0

Perfect transaction - quick and efficient

Todd Jordan 
Rating:
5.0

Customer did not leave a comment.

kenneth gordon 
Rating:
5.0

Everything went smoothly. The unit was in great condition and functioned as expected.

Jeffrey Mathews 
Rating:
5.0

Customer did not leave a comment.

Michael Foley 
Rating:
3.0

Process to rent a trailer is cumbersome and too long

Jeffrey Nummerdor 
Rating:
5.0

Customer did not leave a comment.

JASON MIRE 
Rating:
5.0

10+++++++, everything was great.

DARREN SIMMONS 
Rating:
5.0

Customer did not leave a comment.

john qin 
Rating:
5.0

Customer did not leave a comment.

TANNER JOSEPH POWELL 
Rating:
5.0

Nothing everything was fine

frederick frankenberger 
Rating:
5.0

Customer did not leave a comment.

Trena Wacker 
Rating:
5.0

First time using UHAUL, I'll use them again

anne miller 
Rating:
5.0

Customer did not leave a comment.

Jose Lopez 
Rating:
5.0

Customer did not leave a comment.

PAUL REA 
Rating:
5.0

Drop off location was perfect and team was very nice and kind fast check out

DeMario McShan 
Rating:
5.0

Customer did not leave a comment.

Paul Mendoza 
Rating:
4.0

The truck was clean but it had serious front end alignment issues and the brakes were very soft. It was dangerous to drive.

Peggy Schmitz 
Rating:
5.0

The derive and equipment were great

Charles Peppers 
Rating:
5.0

Customer did not leave a comment.

Jorri Hurd 
Rating:
5.0

Customer did not leave a comment.

Tracy Bennett 
Rating:
5.0

Customer did not leave a comment.

William T Murphey 
Rating:
5.0

For me everything was good

David Gibson 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS LAMPHERE 
Rating:
4.0

Customer did not leave a comment.

billy Muehlebach 
Rating:
1.0

First of all it’s probably a good idea to to get a representative to check the truck out before your customers arrive because the unit I rented was misrepresented on mileage and fuel but I only caught the fuel part at the time of pick up and the point of return I was hit for 65 miles of usage when I only used it for 22 miles and when mentioned it to the clerk she just said you need to dispute it with I haul not us and I have pictures to back my story up because of the fuel issue so I can please have someone contact me that would be great.TY AG

ARMANDO GALVAN 
Rating:
5.0

Customer did not leave a comment.

Clifford Thomas 
Rating:
1.0

Rented a dolly and it wasn’t in the truck

Asia Harper 
Rating:
5.0

Customer did not leave a comment.

GLORIA BILLALOBOS 
Rating:
5.0

Customer did not leave a comment.

JOHN LOFTON 
Rating:
5.0

Randy McClurg 
Rating:
5.0

Customer did not leave a comment.

Steven Miller 
Rating:
5.0

Customer did not leave a comment.

JOSE JIMENEZ 
Rating:
5.0

Amazing staff, courteous and respectful!!

Vikram Singh 
Rating:
5.0

Water leaked through the roof of our U-Haul truck and soak my expensive mattress. The people at the location were excellent and this is by no means a reflection on them but I was totally dissatisfied with the fact that my mattress was soaked as a truck was sitting still on my driveway overnight.

MARK WHITE 
Rating:
5.0

This is one of the best locations for renting a uhaul. Fast friendly knowledgeable.

robin eager 
Rating:
5.0

There is always a need for improvement. But they did a great job from get my rental ready and give me the keys to the truck. Same smiling faces we I return the truck the return process was seamless.

Clifford Watson 
Rating:
5.0

I’m appreciative of the last minute help bc another location was unable to fulfill our reservation. This location in Porter, Tx was super accomodating!

tyler shockley 
Rating:
5.0

The truck I used DC2128L the steering wheel was not aligned, it is a minor issue, but you guys can improve that, mine was not a long trip, but I think that could affect to someone else someway.

Dennis Hernandez 
Rating:
5.0

Love this location

robin eager 
Rating:
5.0

Customer did not leave a comment.

Carlos Ochoa 
Rating:
5.0

A great location

robin eager 
Rating:
5.0

Customer did not leave a comment.

JERMAL RAY 
Rating:
5.0

Customer did not leave a comment.

Joe sechelski 
Rating:
5.0

Customer did not leave a comment.

Maria Domena maury 
Rating:
5.0

Update wifi

NATIVIDAD HINOJOSA 
Rating:
5.0

I'm not happy at all the uhaul truck I got ruined my kids beds

Whitney Alexander 
Rating:
5.0

This location was good. But I only had to go there after the place I made a reservation at didn't have the truck I reserved. Which begs the question, what is the point of reserving something if you or may not be able to get it? And to just get a response of "well that's just how it works." well gee thanks. Just a stupid set up.

Joshua Heidt 
Rating:
5.0

Customer did not leave a comment.

Douglas Aaron 
Rating:
5.0

Customer did not leave a comment.

Tyler Hoepfl 
Rating:
5.0

Customer did not leave a comment.

Heather Byford 
Rating:
5.0

Customer did not leave a comment.

flor contreras 
Rating:
5.0

It was perfect. Emily at J & R Ace Hardware in Porter, Texas, was especially helpful and pleasant and deserves recognition.

Brian LeCompte 
Rating:
4.0

Customer did not leave a comment.

VICTOR REBECEK 
Rating:
5.0

No need for improvement. The Ace Hardware Porter location exceeded our expectations.

JOSE TREVINO 
Rating:
5.0

Love this place and service.

MANUEL NIEVES 
Rating:
5.0

Very efficient and friendly!

Patsie Watson 
Rating:
5.0

Customer did not leave a comment.

jaime guerra 
Rating:
5.0

Great and Fast Service

MARK MCCOY 
Rating:
5.0

Customer did not leave a comment.

Laurice Brown 
Rating:
5.0

Maybe number the parking stalls, this will make it easier to locate the asset/truck. Example- Truck# UH123 is located in parking stall #5

Jesse Martinez 
Rating:
4.0

Please clean the equipment before handling it to the customer. My rental smelled like if they carried farm animals inside of it. Other than that it was ok. But I’ve-got to say that I ve got stopped by another Uhall worker on the road arguing that my rental was not supposed to be on the road when he asked me for my contract we noticed that the number of my rental was not the same number as my contract he said he would correct it and that was it.

francisco becerra 
Rating:
3.0

Improve the customer service she was rude and kept telling me I can go somewhere else I will not go back to that location ever and tell everyone that I know my experience unless there is some type of retribution to be done

Cameron Worthington 
Rating:
5.0

Customer did not leave a comment.

lori parson 
Rating:
5.0

Customer did not leave a comment.

Jeremy McElroy 
Rating:
5.0

Customer did not leave a comment.

Leo Taal 
No reviews have been submitted for this location.

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