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Sarah H
Customer Reviews for J&Rs Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Steven was awesome. He personally delivered the trailer to the pick up location early for me. Great guy and I will definitely be using this location in the future
TYLER BAii good, friendly service
ROBERT PThe location was friendly and the clerk was extremely helpful
CHRISTOPHER HThe ladies who sign us the truck & checked it back we're very nice & helpful, very quick.
Debbie SExtremely nice and pleasant!
JAMES BThe location was good but the check in process didn’t work and truck had a gas leak.
david eNo issues with the performance. of service. Would recommend this provider without reseevation.
John HExcellent customer service have rented from this location couple times now and I’m in and out smoothly and did I mention free popcorn!
Jose BYou are doing very well 👍
Dayner AVery good service
Eric MGood job
louis mStaff was super helpful through the entire process
Robert SPlan to use for future rentals.
jerald mFriendly and professional service.
Azfar ANothing, customer service is excellent, thank you Emma you make my moving easier.
MARIA RThank you very much to all the staff who attended me, they were all very patient and helped us at all times, especially with our little English, I recommend them
flor cThe truck itself was fine. Getting the truck was a total nightmare even though I had gone in to the store the day before to confirm everything. I was supposed to be able to pick the truck up at 9am. Didn’t get it until after 10am. The website that the link sent me to couldn’t locate my phone (yes location was on), called the number and was told it would be a 15 minute wait, no one ever answered, tried sending the link to my daughter’s phone, after 3 tries it finally located her and sent a code to unlock a key box so we could get the key to the truck, opened the box and guess what, no key. When the store opened at 10am I went in and told the clerk what was going on and she found my key laying on the counter. Yay!! Now we are an hour behind on everything.
Bobbi DNot for a long distance move. We were first rented a truck that sounded terrible and was smoking just pulling out of the parking lot. It was a one way trip and figured they wanted to rid themselves of that truck but we knew it would not make. We traded it in for a different truck. That one started having problems. We had to drive very slow in bad weather to make it to our destination on Christmas Eve. Not the best situation. The truck leaked on our stuff and it had to be towed to turn it in.
Tiffany PA graphic representation of the equipment to make choosing the right rental equipment easier
STEVEN CStaff was extremely friendly and helpful
KYLE Bgreat service right from the pick up till the drop off!!
vikram sI'm a first time renter ( 76 yo ) and found it very easy and inexpensive. I'm impressed.
Terry BExtremely professional.
jose sPerfect transaction - quick and efficient
Todd JEverything went smoothly. The unit was in great condition and functioned as expected.
Jeffrey MProcess to rent a trailer is cumbersome and too long
Jeffrey N10+++++++, everything was great.
DARREN SNothing everything was fine
frederick fFirst time using UHAUL, I'll use them again
anne mDrop off location was perfect and team was very nice and kind fast check out
DeMario MThe truck was clean but it had serious front end alignment issues and the brakes were very soft. It was dangerous to drive.
Peggy SThe derive and equipment were great
Charles PFor me everything was good
David GFirst of all it’s probably a good idea to to get a representative to check the truck out before your customers arrive because the unit I rented was misrepresented on mileage and fuel but I only caught the fuel part at the time of pick up and the point of return I was hit for 65 miles of usage when I only used it for 22 miles and when mentioned it to the clerk she just said you need to dispute it with I haul not us and I have pictures to back my story up because of the fuel issue so I can please have someone contact me that would be great.TY AG
ARMANDO GRented a dolly and it wasn’t in the truck
Asia H⁹
Randy MAmazing staff, courteous and respectful!!
Vikram SWater leaked through the roof of our U-Haul truck and soak my expensive mattress. The people at the location were excellent and this is by no means a reflection on them but I was totally dissatisfied with the fact that my mattress was soaked as a truck was sitting still on my driveway overnight.
MARK WThis is one of the best locations for renting a uhaul. Fast friendly knowledgeable.
robin eThere is always a need for improvement. But they did a great job from get my rental ready and give me the keys to the truck. Same smiling faces we I return the truck the return process was seamless.
Clifford WI’m appreciative of the last minute help bc another location was unable to fulfill our reservation. This location in Porter, Tx was super accomodating!
tyler sThe truck I used DC2128L the steering wheel was not aligned, it is a minor issue, but you guys can improve that, mine was not a long trip, but I think that could affect to someone else someway.
Dennis HLove this location
robin eA great location
robin eUpdate wifi
NATIVIDAD HI'm not happy at all the uhaul truck I got ruined my kids beds
Whitney AThis location was good. But I only had to go there after the place I made a reservation at didn't have the truck I reserved. Which begs the question, what is the point of reserving something if you or may not be able to get it? And to just get a response of "well that's just how it works." well gee thanks. Just a stupid set up.
Joshua HIt was perfect. Emily at J & R Ace Hardware in Porter, Texas, was especially helpful and pleasant and deserves recognition.
Brian LNo need for improvement. The Ace Hardware Porter location exceeded our expectations.
JOSE TLove this place and service.
MANUEL NVery efficient and friendly!
Patsie WGreat and Fast Service
MARK MMaybe number the parking stalls, this will make it easier to locate the asset/truck. Example- Truck# UH123 is located in parking stall #5
Jesse M