Customer Reviews for Jeffreys RV & Mobile Home
(U-Haul Neighborhood Dealer)

365 reviews

5090 State Hwy 12   Norwich, NY 13815

(607) 334-4125

Office Hours

  • Mon-Fri: 7:30 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(607) 334-4125

5090 State Hwy 12
Norwich, NY 13815

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

staff was great, helped resolve my issues by renting me the right equipment for the job. They were friendly and very quick. I will definitely use them again.

Garry Root 
Rating:
5.0

Not sure why they wouldn't show on a expanded search for equipment when Binghamton, NY had no availability.

Daniel Jenkins 
Rating:
5.0

Customer did not leave a comment.

Linda McLaren 
Rating:
3.0

The internet connectivity has issues so we were unable to pickup the truck on time. Everything else was fine.

Russell Wilcox 
Rating:
3.0

The app worked terribly

Tom Kosko 
Rating:
5.0

If possible please get rid of the cigarette / pot odor pervasive in the cab of the truck. Otherwise a perfect moving experience with the UHaul. Thank you !

ROBERT WANSOR 
Rating:
5.0

What nice friendly and helpful people! We have rented here before, but they just get better and better!

Claudia Tefft 
Rating:
5.0

It was a pleasure doing business with the staff at Jeffrey’s

Kevin Hertzog 
Rating:
4.0

Customer did not leave a comment.

Bob Sullivan 
Rating:
4.0

Customer did not leave a comment.

MARK WEST 
Rating:
5.0

Just keep doing what you do . Great people to deal with , they were very accommodating and knowledgeable . Looking forward in dealing with them in the future .

Gregory Monz 
Rating:
5.0

Customer did not leave a comment.

Charles Vitale 
Rating:
5.0

Very nice people. Will be using them again next year.

Kevin Beiter 
Rating:
2.0

The first time I went she claimed I cancelled my reservation and then the next time I actually got my rental.I filled the truck up with gas before bringing the truck back but somehow she claims it was under and it was registering as something else so very unprofessional and dishonest

Serena Rancy 
Rating:
5.0

Customer did not leave a comment.

Christopher Barnes 
Rating:
4.0

The truck I rented had lots of cigarette ashes and smelled in the cab so the clothes now smell like cigarettes, otherwise not a bad experience at all. Staff was very friendly ( especially the cat). I would rent from them again when needed.

Duane Wood 
Rating:
5.0

Customer did not leave a comment.

Philip Auchmoody 
Rating:
3.0

I dropped off the U-Haul after hours, so I never actually went inside or spoke with anyone.

Noelle da Silva Holdredge 
Rating:
5.0

She is always nice and helpful!

Susan Morris 
Rating:
5.0

The experience was wonderful. Easy pick up and drop off. Thank you

james jenkins 
Rating:
4.0

Nice location, cell service is not great. Which made the return process abit difficult.

Michael Cornell 
Rating:
5.0

Very nice to deal with!

Beth Coulman 
Rating:
1.0

I was not happy at all when I paid with cash that was not put in the system and then was charged on my credit card as well and called the location to get my cash back and was lied to (my thoughts she was trying to steal our money) but had to go above her and call corporate just to get our money back. Therefore made my whole experience terrible!

Austin Woodcock 
Rating:
5.0

Customer did not leave a comment.

JOSH HOUCK 
Rating:
5.0

Customer did not leave a comment.

Patrick McHugh 
Rating:
5.0

Very fast, friendly service

Loretta Strough 
Rating:
5.0

Customer did not leave a comment.

Robert Baker 
Rating:
3.0

The uhaul app fails to recognize customer's location during the return process. This the 2nd time this has happened to me at two different locations. Please fix the app.

CASEYLEE GRAY 
Rating:
4.0

Customer did not leave a comment.

TRAVIS ASHCRAFT 
Rating:
5.0

Drop off location at Jeffreys was great. Friendly and helpful.

Edmond Caputo 
Rating:
5.0

Customer did not leave a comment.

Dennis Likens 
Rating:
5.0

Customer did not leave a comment.

Warren Strobel 
Rating:
5.0

Kim is very polite,helpful and a good person.It was a pleasure setting up my move.Thanl you Kim.

Jose Medina 
Rating:
4.0

Customer did not leave a comment.

Sandra Knuth 
Rating:
5.0

Customer did not leave a comment.

Alan Schoonmaker 
Rating:
2.0

Customer did not leave a comment.

Daniella Arshey 
Rating:
5.0

Customer did not leave a comment.

Ken Dugan 
Rating:
5.0

Customer did not leave a comment.

Charles edmonds 
Rating:
5.0

Customer did not leave a comment.

Peter DeVinne 
Rating:
5.0

Nothing! Courteous and quick service. They are who we go to when we need a truck!!

Laurie Jerome 
Rating:
5.0

Thank you again drop off was within a mile

Brian Bombardier 
Rating:
4.0

Stop lying and inspect vehicles prior to rental. You are fortunate not to have a major lawsuit after a deadly accident due to your neglect

cynthia webb 
Rating:
5.0

I always have a good experience when I rent from this location

David Perloni 
Rating:
5.0

The places I picked up and returned my truck were excellent. No problem. However, the self check-in is horrible and UHaul should be ashamed. We tried several times to upload my drivers license and credit card and got nowhere. It's awful. As I've now discovered this is what many, many users have discovered also. I am a relatively seasoned laptop/app user. This is unaceeptable. And not being able to check in and get a truck delayed our packing/moving by a day. I will never user UHaul again, unless I know this "system" has been vastly improved. Obviously, the people who devised this system have never tried to use it in a real-life situation. In addition, the 15-foot truck I rented had several ports to plug 12 volt whatevers, but not one fo the typical ports to recharge an IPhone, which, I'm pretty sure, is the the widest-used cell/smart phone out there. The truck, however, was fine and the human beings at the two outlets were super. I would like to talk to a UHaul rep. about this. I would advise any would-be users to see a person at the outlet to pick up your truck. The self-serve version is a bad, time-consuming horror story.

Paul Bednarski 
Rating:
5.0

Keep Kim there, she's what makes renting a pleasure. Thank you Kim!!! Norm Shaffer

Normin Shaffer 
Rating:
5.0

The staff was very professional! and quick and easy to rent

JOAN LOEFFLER 
Rating:
5.0

Customer did not leave a comment.

Joel Rafofsky 
Rating:
4.0

Jeffreys RV, your operation was unexpectedly quick and painless! In my demented state of "moving", I thought I might've missed something ... but, all good, and very grateful for the smaller truck.

Mary Alexander 
Rating:
5.0

Customer did not leave a comment.

Mary Coles 
Rating:
2.0

only needed the truck for a day and they knew it and she rented it to me for three days the truck was turn in by 3 pm that after noon. when i say a day thats what i should get

LENARD STABB 
Rating:
5.0

Customer did not leave a comment.

alexander kopetic 
Rating:
5.0

Customer did not leave a comment.

alexander Kopetic 
Rating:
5.0

Customer did not leave a comment.

alexander kopetic 
Rating:
5.0

We have always been satisfied with the service and product. We have used Jeffreys!

Kip Pylinski 
Rating:
5.0

Customer did not leave a comment.

Margaret King 
Rating:
5.0

Customer did not leave a comment.

Joel Rafofsky 
Rating:
5.0

Customer did not leave a comment.

Spencer Stone 
Rating:
5.0

Everything was very nice, Owener was very helpful now if you could make the ramps a little lighter to sit up for one person would be great.

Michael Lowe 
Rating:
5.0

Customer did not leave a comment.

Daniel Oliver 
Rating:
5.0

Nothing !Great friendly atmosphere and no hassle picking up or returning.

Henry Gale 
Rating:
2.0

The location was dirty, prices are high and the woman was very rude.

Alexis Roalef 
Rating:
4.0

I would’ve rather had gotten it with a full tank I ended up wasting more money on gas than I expected.

Maraliz Resto -Quintana 
Rating:
5.0

Customer did not leave a comment.

Michael Downey 
Rating:
5.0

Everything went really smooth and easy. The only issue I had was when used the wipers they didn't clean the windshield, it was like oily I don't know if it was caused by the windshield washer fluid. The rental was very easy and the truck got better fuel mileage than my pickup.

Randall Mccormick 
Rating:
5.0

Customer did not leave a comment.

John Philip McGuire 
Rating:
5.0

Customer did not leave a comment.

Daniel Oliver 
Rating:
5.0

Customer did not leave a comment.

Daniel Oliver 
Rating:
4.0

Customer did not leave a comment.

Jenalee Mernard 
Rating:
5.0

Kim runs a first class operation. I have rented from here several times this year and each time it's been absolutely wonderful and so easy. Kim, besides being so friendly, is incredibly accommodating and works hard to meet our needs. Thank you!

Edmund McNamara 
Rating:
5.0

Customer did not leave a comment.

Diane Bucino 
Rating:
5.0

Keep the faith.

Jeff Whitney 
Rating:
5.0

Customer did not leave a comment.

Timothy Ryan 
Rating:
5.0

Customer did not leave a comment.

Nick Curnalia 
Rating:
5.0

Customer did not leave a comment.

Frank Battaglia 
Rating:
5.0

Customer did not leave a comment.

Brian Fiorina 
Rating:
5.0

Customer did not leave a comment.

DOUGLASL JACKSON 
Rating:
5.0

Nothing I can think of to improve on already superior service.

Michael Presler 
Rating:
2.0

The furniture pads I rented weren’t included so all my furniture is now damaged and scratched. Also it took forever to pickup the truck because the cell service is poor at the location.

Brett Wagner 
Rating:
5.0

Customer did not leave a comment.

Veronon Williams 
Rating:
5.0

Customer did not leave a comment.

David Miller 
Rating:
5.0

Customer did not leave a comment.

Brenda Kenyon 
Rating:
5.0

Customer did not leave a comment.

Paul Fowlsteon 
Rating:
4.0

Pretty good. No real criticism.

Steven Gillen 
Rating:
3.0

I was not told about the online return process. I read the text later after I had dropped the keys in the box and couldn't take the required pictures.

ROBERT SNOW 
Rating:
5.0

Very helpful in arranging early pick-up. They made sure an Auto-Hauler was available when they said it would be.

JOHN DIETRICH 
Rating:
5.0

Friendly competent customer service!

Rachel Reeves 
Rating:
5.0

Customer did not leave a comment.

Julie Shapiro 
Rating:
5.0

Customer did not leave a comment.

NICOLAEDORIN BUSUIOC 
Rating:
4.0

Customer did not leave a comment.

James Gagnon 
Rating:
3.0

Customer did not leave a comment.

Pamela Mennis 
Rating:
5.0

Very helpful and professional

RONALDDUANE BRITTON 
Rating:
5.0

Customer did not leave a comment.

Guy Brown 
Rating:
5.0

Customer did not leave a comment.

Abdul Khan 
Rating:
5.0

Excelente service clean reliable friendly environment i will recommend anyone to this location

John Serrano 
Rating:
5.0

I was so impressed with the help, I believe her name was Kim. She went above and beyond to help me out with the online checkout to rent the uhaul. What could have been such a difficult and stressful situation, she put me at ease. Thank you

Bethany Paradis 
Rating:
3.0

Customer did not leave a comment.

Paul Bednarski 
Rating:
5.0

Nothing, the nice lady was exceptional in customer service!

Andrew LaTeer 
Rating:
5.0

Customer did not leave a comment.

Cathy Kincl 
Rating:
5.0

Customer did not leave a comment.

James Gage 
Rating:
5.0

Kim at Jeffreys rv made experience amazing. After having reserved a truck to be picked up in Rome and then getting a call from uhaul the night before pickup that I would need to drive 66 miles one way to a different location because uhaul doesn’t have the truck at location it was reserved for might peeve some people off. Kim made it the best experience it could be and I thank her for that!!!

Peter Maitland 
No reviews have been submitted for this location.

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