Customer Reviews for Jeffrey's II
(U-Haul Neighborhood Dealer)

145 comentarios

5615 Hwy 401 S   Youngsville, NC 27596

(919) 229-8348

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 5 p. m.
  • Sáb.: 7 a. m. - 3 p. m.
  • Dom.: 9 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(919) 229-8348

5615 Hwy 401 S
Youngsville, NC 27596

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 5 p. m.
  • Sáb.: 7 a. m. - 3 p. m.
  • Dom.: 9 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Roger G. 
Clasificación:
5.0

El cliente no dejó un comentario.

natalie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER W O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
3.0

Was charged for an extra day. Called ahead to confirm there would not be an extra day added for being a few minutes late due to heavy rain. Took 35 minutes to "pick up". Uhaul employee not available on drop off. Had the pickup time reflected the actual time picked up it would not have even been late. More the principal than the 20$, again confirmed that it would not be charged for a fourth day before dropping off.

Jeffrey G. 
Clasificación:
3.0

Alternator's going out on van could not use for several hours waiting on a call from the mechanic.

Fern E. 
Clasificación:
1.0

The staff there helped me with nothing. Evidently, there's only one person who knows how to check someone out on Uhaul. The trailer I rented was a dual axle and was VERY heavy. I'm a man and I had an extremely difficult time attaching the trailer because of the weight of the tongue. No one would help me. Two employees literally stood there like two idiots from Dumb and Dumber.

Rod S. 
Clasificación:
5.0

The person at the location was unable to log the truck back in that afternoon; however, he did record the mileage & was helpful. The truck was recorded as “returned” by 9:00 the next morning with no problems.

Catherine H. 
Clasificación:
3.0

The late night drop off worked.

Tiphany W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carmen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa D. 
Clasificación:
2.0

Had truck double booked. Gas tank empty and dirt and trash left in the back.

Robert N. 
Clasificación:
1.0

Employee could not get system to work, it took 45 minutes to finally get the trailer. I will say once she got a rep from Uhaul on the phone it was very quick and easy.

Denise H. 
Clasificación:
2.0

Everyone was very nice, but it took me an hour to get the trailer because of the computer being slow and freezing up, and that was after I had already reserved and done everything online ahead of time. I ended up having to talk to someone on the phone to complete the process. Please get them a new computer at this location!

JANIE M. 
Clasificación:
1.0

Took about a hour to get the truck, over charged me . Will not use them again

roberta P. 
Clasificación:
5.0

Very helpful to me, and thank you

Edward A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marisa B. 
Clasificación:
2.0

We had to wait over 30 minutes while they were looking for the key to the truck. Finally they found them, but then my husband found the there was less than half tank of gas. So again we had to wait for the tank be filled. I would not recommend this place.

Linda P. 
Clasificación:
4.0

Good simple place to rent a trailer.

Eric S. 
Clasificación:
4.0

Pointed at the equipment (car carrier) and said have a good day. No reviewing the equipment or ensuring everything was working correctly.

BRENT S. 
Clasificación:
5.0

The clerk lady was very friendly and helpful.

David F. 
Clasificación:
5.0

Overall our experience with Uhaul was a debacle. I do not see how you make a reservation to have someone tell you they don't have a truck. They send you to another location that they assure you has s truck only to find out they do not. We were then sent to a third location (Youngsville) which did have friendly staff and a truck. Needless to say, it will be a cold day before I rent from uhaul again.

ALLEN W. 
Clasificación:
5.0

Drop off location was more convenient than originally scheduled as we had other errands to run the same day. Agent was extremely courteous.

BONNIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sidney C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jai A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony T. 
Clasificación:
5.0

Nothing, the experience was perfect.

noel G. 
Clasificación:
3.0

Unknown to me, the truck's headlights were not up to par. There was only one headlight, and it was poor. I had a difficult time navigating the winding back roads to my destination putting me at risk.

TIM V. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
1.0

None of the employees were wearing masks as mandated by North Carolina. During times like these, I would not recommend anyone to deal with this location.

Brett P. 
Clasificación:
2.0

If you need help with your rental, this is not the place. I literally did everything but ring myself up

Rod S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitch W. 
Clasificación:
1.0

Problem with detaching trailer Am handicapped and need assistance Drop off facilities is a secondary business

DELBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
3.0

The service was fine, but the location is a bit small to accommodate for U-Haul and the other customers shopping there. It is a gas station too and the clerk was multi-tasking, although she did great, she did not have any help. We were supposed to receive a refund for not having furniture covers (dozen), they informed us they would refund us, but due to the timing it took for her to ring us out and wait on the other customers we had to leave for other engagements. We never received the refund.

Carsietta C. 
Clasificación:
5.0

The youg lady was very understanding, The truck that was going to be mine had not shown up at his desonated time 9am. So she checked with her boss,and instead of making me wait for who knows how long. They decided to swap out equipment. That was a blessing to me was on a tight time schedule lol. So yeah they were awesome 

Daniel A. 
Clasificación:
3.0

Reservation was at BJ Grocery for 7:30AM pick-up. Location posted sign for open time at 6AM. Location was not open at pick-up time and I had to change the reservation to Jeffrey's. This caused an hour delay with my help to move waiting.

Charles Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charisma J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

Grateful that they were open on Sunday and helpful :)

MATTHEW M. 
Clasificación:
3.0

My experience with the local vendor was very good. However, UHaul was a disaster. Unfortunately, the previous renter did not return the vehicle on-time, so I was forced to another location at the last minute. Obviously, that is not UHaul's fault, but every other part of the billing experience was not clearly communicated. I spent 30 minutes on the phone during the return process, just to get clarification on the rates I was being charged. Also, the length of my rental period was incorrect. Mostly avoidable with proper communication and diligence on UHaul's side.

brent N. 
Clasificación:
5.0

Easy check-in and check-out process.

Jennifer L. 
Clasificación:
5.0

Na

Cindy M. 
Clasificación:
2.0

First they gave me a truck with no heat and then the truck I got to replace the one with out heat ran horrible as hell and cost me 50 bucks in gas for only 65 to 75 miles total trip

Joshua C. 
Clasificación:
5.0

El cliente no dejó un comentario.

shawn C. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Berhanu G. 
Clasificación:
5.0

The staff here went above and beyond to help me get the truck. The Uhaul experience using mobile pickup was the absolute worst. The mobile order wouldn't process and I couldn't get anyone on the phone. When I finally did and was able to move forward, I was then once again held up by the mobile system. Finally, with the help of the staff at the store being on the phone with Uhaul, I was able to get the truck, but the mobile pickup process never completed. What should have been a 15 minute (at best) process ended up being a 1.5 hour process. If I had had another option, I would have taken it.

Andrew B. 
Clasificación:
5.0

People at all locations were very nice and helpful… But you're on line service and people answering the phone is a joke… No one will answer the phone you're put on hold and when you get someone they don't know what you're talking about… We had a flat tire and had to go to one of your service centers to get it repaired were initially told to go online for roadside Service but my phone would not connect to that and I could get no one to answer the phone after a more than two hour delay someone there finally helped us would not want to use your service again due to this

brenda U. 
Clasificación:
5.0

El cliente no dejó un comentario.

angela D. 
Clasificación:
4.0

Truck cab needed to be cleaned.

Jeff C. 
Clasificación:
4.0

El cliente no dejó un comentario.

William H. 
Clasificación:
1.0

I had a moving truck reserved just to get there and they tell me they don't have anything

Tiara C. 
Clasificación:
1.0

It took me 30 minutes to get my rental truck. the problem when you do this at a gas station and they only have 1 attendant getting your rental goes on the back burner. They constantly stop working on your rental to ring up customers that want to purchase an item in the store.

Nicholas S. 
Clasificación:
5.0

The gentleman was great in helping me to hook up the trailer.

Paul AND Tami M. 
Clasificación:
5.0

My initial pick up place was a joke. Was told I can pick it up at 8am. I get there and they have that truck blocked in by another vehicle in their used car lot. Thankfully Jeffreys had some.

Dennis H. 
Clasificación:
5.0

Great, friendly staff.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Swayzene H. 
Clasificación:
5.0

N/C

NiiAmu P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise W. 
Clasificación:
2.0

Need more staff that are trained to lease vehicles. When we returned the truck, the attendant could only write down the mileage and fuel amount. I had to return the next day to get my receipt and make sure everything was cleared. Attendant that day could not work the system either. Had to call someone that was trained/authorized to find out how to get me a receipt.

Donna E. 
Clasificación:
4.0

The location was nice, my issue was with the pickup time selection on the website. When I completed the order it let me select 07:00 as a pickup time, but the actual location did not allow for pickup until the gas station opened at 09:00 on Sundays. It would be helpful if pickup time options were limited to the open hours of the facility.

Randall C. 
Clasificación:
1.0

Charge me the right price and not say the tank is full when its not

JOHN E. 
Clasificación:
5.0

This location has been the easiest for pick up and return of a trailer. Friendly staff.

Jon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrie P. 
Clasificación:
3.0

The tires were not filled with air so please check before leaving the property. There was a dashboard notification that came on to indicate which tire needed air.

Jessica S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

I was very please. thank you to the Jeffrey staff

james E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gray M. 
Clasificación:
2.0

The ac in truck barely worked. And couldn't get my deposit back until next day because only employee that knows how to do uhaul stuff leaves at 2pm daily. Had to drive 50 mins one way to get my money back.

Hope C. 
Clasificación:
4.0

No one checked that the lights were working when I picked up the trailer I drove 792 miles and no lights on the trailer. My friend and I couldn't make them work. The check in agent said the problem was with my car harness. Ford's better idea!

milton G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Elena B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
1.0

I have used U-haul several times. this location had terrible customer service. When I checked the U-haul out, the attendant at the service station did not show me which truck it was, she just handed me the key. I had to figure it out on my own. I did not get a receipt and I did not have to sign anything. The gas was at 1/4 of a tank. I drove the U-haul 17.5 miles round trip. The truck was brought back at 1/4 tank. when I turned the keys in the man at the counter said "OK, they will e-mail you a receipt. I asked if he need to check the truck he said he would do it later. When I got the email receipt, I noticed they charged me for gas. I called to dispute it, but got the run around. They said I could come and check the gas level, but by the time I got there the truck was gone. I would not recommend renting from Jeffrey's II in Youngsville NC.

Michele M. 
Clasificación:
3.0

Reserved a hand truck and 24 furniture pads along with a 15 ft Truck. The truck was available, however no hand truck was available, and only 12 furniture pads could be located.

Leighton S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl D. 
Clasificación:
5.0

El cliente no dejó un comentario.

bryan S. 
Clasificación:
2.0

Train your personnel, so they know what they are doing, so the customer will not have to wait for a long period of time, we have things to do and a lot of miles to drive and we're not getting these things from you guys for free.

estell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittani G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

Great experience!

Joel B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

nebraska T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Geri D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sondra A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carthalia L. 
Clasificación:
3.0

I made a reservation for a 9 foot van, when I went to pick up, the worker would not let me have the van, because I did not want to return it to the location. I had, stated this is my order when I spoke to a representative on the phone for conformation. I had to go to 3 different locations to finally get a vehicle. It took 2 hours. I know this review will mean nothing, but it was a horrible experience. I doubt I will use uhaul, ever again.

Matthew W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Darrell G. 
Clasificación:
2.0

Need better communication had to pick up truck then go pick up tow dolly at different location causing me to lose a few hours of loading time. But overall happy with service

Daniel M. 
Clasificación:
1.0

My original location selected for PU I was told the 2 days before didn't actually have the equipment necessary. We were then sent to a location 10 miles away and upon PU day did not even have the dolly or pads we paid for. We then called and found a location w the dolly and pads but only the 26ft truck. We were supposed to be given the 26ft truck for the same Price for 20ft for all our troubles and have now actually been charged twice! Once for the original order and again for the 26ft truck. This entire experience has been a disorganized mess and no one has stepped up to help resolve the issue take care of us as customers.

Steven C. 
No se han enviado comentarios para esta ubicación.

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