Got overcharged because of this location
Patricia B
Customer Reviews for Jefferson St Conoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!!
Melinda FUhaul app doesn't work properly
Tanya MVery friendly
Melisa WThis was an old trailer. The hitch was the old style and not maintained. I had to oil the hitch before it would tighten.
Robert TClean cup holders, check windshield wiper fluid and check cigarette lighter. It did not work with adapter
Kathy SOwner was not informative or friendly
Gary SJ.T and his crew have always taken good care of their customers! Definitely recommend!!
Michael HVery friendly staff
JEANETTE GFriendly stuff. Gas station on site
Stephen KAgain good service. Kinda convenient if you need gas before you drop off because this store is at a gas station.
Stephen KJust extended my rental using the app. So simple, and just wanted to say, Thanks, love the app! 👊👍✌️🖖
Joseph GJT at Jefferson St Conoco was great to deal with!! Thank you for the customer service!!!
Gloria REverything went well. Great customer service.
Carrie LLove the works there
TAMEKA WNothing comes to mind.
Edwin BTook forever for someone to come let us know where to park and then we verified it was clean and no damage. Yet we were still charged an additional fee over $30+ with no explanation as to why.
Amanda HThe cashier was friendly and knowledgeable. The rental process was extremely easy
MARISSA VNothing much fr just continuing doing a good job with the customer
maurice sLocation pick up and drop off we’re fine. Online processes not work well. After hours online check in did not work as kept getting errors even when phone settings were as per instructed. Couldn’t get as far as verifying correct drop off location. Very frustrating!!
Cynthia HNo complaints
Michael DMan in gas station asked for keys even though I was instructed to put them in a box.
Chandra WOver the top helpful!! Very thankful for the help and information that was given to me when I returned from my move ! Over all a very successful trip & we’ll definitely use again. Thank you
christine dNothing. Fast friendly service. 2nd time using and will be back.
Jason MEverything was okay. The actual Uhaul attendance person wasn't there. I spoke very briefly to a store clerk at the gas station there that showed me where the key lock box was located. But she was friendly.
JOE EThe location was accessible, the service was good, but the equipment itself is past its useful life.
Nathan WOur rental was easy to book, paperwork was quick, and rates were as advertised. We booked and extra day to be sure we could make our scheduled return, it was easily refunded when we returned early. This location does a great job of making sure we had the trailer hooked up correctly and that the equipment is properly maintained. This was the best rental experience we have had so far,
ARTHUR FMake sure that your vehicles steering alignment is correct, the oil is changed, and to inform your customers that it costs an additional $20 to drop off a vehicle around 9PM. I most likely will not use UHaul again due to the lack of communication and poor maintenance of their vehicles.
Zackary AStaff was friendly, informative, timely, and professional.
steven bThis location closes early.
JUDITH OAwesome
SAFNAS OThank You Very Much! The Customer service was Great! I will definitely use this Service again.
Douglas CIt would be helpful if the location was open on Sundays when I returned the trailer Saturday night. I was charged for an extra day and had to call the UHaul customer service number to get it refunded. The customer service agent was very helpful and took care of me.
TODD HI cant see room for improvement.at this location / your reps are the best / just keep up the outstanding customer service/ drop off in Jefferson City was top of the line in customer service..
James WI was told additional miles would be charged at 79 cents per mile. I was actually charged $1 per mile on the final bill. The main office in Springfield was extremely helpful and I would highly recommend adding this office as a separate portion for comment in your survey. They were the best! As an overall experience I would highly recommend U-Haul.
Mark CI think it would benefit this location to have some better computer equipment. The staff was wonderful.
Jacob MTop notch!
LOIS HIt was excellent to have an early morning pickup. These guys are really customer focused.
Michael HThe lady at the counter was incredibly helpful and nice. The truck was clean and it all went smoothly.
Steven MFast and friendly!
Dale HQuick and easy was my favorite part!
Carla R