Comentarios del cliente para Jefferson Express Mart

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Jefferson Express Mart

Grado total:

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Gerson G. en

Grado:

El cliente no dejó un comentario.

Julian Z. en

Grado:

Very friendly and very helpful. Didn't expect that considering the area

Saundra S. en

Grado:

El cliente no dejó un comentario.

Gerson G. en

Grado:

El cliente no dejó un comentario.

Inell P. en

Grado:

Thanks love it

Gerson G. en

Grado:

Very good customer service

JEANNE L. en

Grado:

I was refused a receipt after returning the truck and did not get any proof that the van was returned. I was refused any proof that I replaced the gas that I used and returned the van with 3/4 tank of gas. I was refused proof of the return mileage on the rented van. I was told by the clerk at the counter inside of the gas station that I should take a photo of the mileage and gas with my phone for proof of mileage and that the gas was at 3/4 tank. I logged in just now and the site sent a pop up menu that says my original contract can not be located at this time. At this point I have not been given a refund to my bank account for the over-payment of mileage estimated at pickup and still have no proof that the van was returned un-damaged with 3/4 tank gas and no proof of the return mileage. The fender had a dent in it at pickup. I went back inside and reported the damage also showed the photo of the damage with my cellphone. The counter clerk said that he knows about the dent and that it was an old damage that occurred prior to my rental date. What I want is proof that the van was returned with 3/4 tank of gas; no damage and no further fees due and I want my refund for the mileage. The other concern I have is that the store was full of junkies and alcoholics. I got solicited by a crackhead at the side of the van while inspecting it for damage; the van was parked in a location next door to the gas station out of view for security reasons. Extremely poor location. I had no time left to make another rental location so I took the rental at risk of it all. Horrible rental experience.

Salman S. en

Grado:

More staff.

EMMALENE H. en

Grado:

El cliente no dejó un comentario.

Haley A. en

Grado:

The location was a trash-filled vacant lot next to a gas station. Despite the reservation I made two weeks in advance, my pick-up location and time were changed the day before my reservation. Though I was told I could use the website "24/7" to pick up my truck, when attempting to follow the instructions the site said I could not pick up my truck until two hours after I arrived. I waited on hold for ten minutes to resolve this "24/7" issue but finally had to ask the gas station attendants for help. The experience was faulty and unprofessional.

Danielle S. en

Grado:

Why would you switch our location to a place with literally one truck and no supplies. Your judgement sucks and thus place was sketchy!

Peter C. en

Grado:

El cliente no dejó un comentario.

Barry J. en

Grado:

Truck was never inspected before I took off. Back had debris in it and was stranded for two hours due to tire flat and lost 600.00 job because I was late coming back

stephiane B. en

Grado:

When the reservation was made it was expected that when the truck was to be picked up it would have been ready, it wasn't. The customer service was very poor, the agent was not readily available. The entire experience left a lot to be desired.

Jasmine L. en

Grado:

El cliente no dejó un comentario.

Kelis E. en

Grado:

I fucking hate U-Haul charging me 300 for nothing

Daniel H. en

Grado:

The location was less than satisfactory. When I arrived I went right inside of the location, and asked about the UHaul. They told me they did not do anything with UHaul. I went back outside, and downloaded the UHaul share app, and got myself all set online, believing that everything I needed to do was online. I finished the app registration, and instead of receiving a code to open a Uhaul lockbox I was told to go back inside. I then had to go into the store and ask repeatedly to finally get someone who know something about the keys. Then the person who was helping me was extremely reluctant to hand over the keys to the truck. It was frustrating.

Latifah G. en

Grado:

Have a cashier designated for uhaul - wait time very long Check gas level before printing contract,y contract said the uhaul was on full and it was not

Kiara J. en

Grado:

I couldn't get the truck that I wanted at the location, and it wasn't ready at the time I needed it. Which is very misleading

Timothy F. en

Grado:

El cliente no dejó un comentario.

ronique W. en

Grado:

El cliente no dejó un comentario.

dorthy D. en

Grado:

El cliente no dejó un comentario.

SHANNON F. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

El cliente no dejó un comentario.

Shirley H. en

Grado:

El cliente no dejó un comentario.

Hao L. en

Grado:

El cliente no dejó un comentario.

kristin K. en

Grado:

My mom and I had to find a uhaul last minute at 6:30-7 at night, and we were lucky to find this place. The man who helped us was so very sweet, and I believe he stayed later than normal to help us. He was more than helpful to my mom and I, and he definitely went above and beyond for us. We were more than satisfied with this experience and fully intend on going back if we need a uhaul in the future.

CADY O. en

Grado:

El cliente no dejó un comentario.

Asante U. en

Grado:

El cliente no dejó un comentario.

Chelsea L. en

Grado:

El cliente no dejó un comentario.

Gary I. en

Grado:

In a shady part of town. I ordered furniture blankets with the vehicle and it did not come with them. They said that it was not there problem that the location was just a drop location. Called U-haul and end up running around Buffalo for 2 hours trying to get them. Finally got them from the Main street location. Who compensates me for my time running around. I could have been loading the truck instead