Customer Reviews for Jeff Key Motors
(U-Haul Neighborhood Dealer)

219 comentarios

2889 US Hwy 431 N   Anniston, AL 36206

(256) 403-5461

Horario

  • Mon–Wed
    9 a. m. - 4 p. m.
  • Jueves
    9 a. m. - 2 p. m.
  • Viernes
    9 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado
Horario especial
  • 11/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(256) 403-5461

2889 US Hwy 431 N
Anniston, AL 36206

Servicios en esta ubicación:

Horario

  • Mon–Wed
    9 a. m. - 4 p. m.
  • Jueves
    9 a. m. - 2 p. m.
  • Viernes
    9 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado
Horario especial
  • 11/30/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Always great service with a smile

Linda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy K. 
Clasificación:
5.0

fast attention!! 100% recommendable!! good people!! equipment in good condition

Diego B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
4.0

They didn't even give me a receipt when I arrive there that's not right they should give you something that you return the truck they were nice people but I told them how bad the truck was and hopefully nobody drives that truck until it is fixed because I survived it barely I had a grip it like a griffin for my life

Steven G. 
Clasificación:
3.0

Fix the issues of the truck

Leigh M. 
Clasificación:
1.0

I placed the order for 2 hand trucks and a furniture dolly along with truck rental. When I picked up truck was informed hand trucks were not available. The representative made little attempt to locate somewhere else. I did a quick google search and found what I needed. This took extra time I didn't have to waste. Very dissatisfied

Carey M. 
Clasificación:
1.0

Did not communicate contract well.had fo pay lat fee for 3 hour 59.00 $s.Not fair

Steven R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Felicia P. 
Clasificación:
5.0

Keep up the good work

Rick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

excellent service, quick and easy! equipment in excellent condition! 100% recommendable

Diego B. 
Clasificación:
4.0

ND

Jeffery H. 
Clasificación:
5.0

very friendly and helpful

Pat C. 
Clasificación:
5.0

Was very satisfied with the service will use again in the near future

Roderick H. 
Clasificación:
5.0

100% recommendable!! fast and dynamic attention!!

Diego B. 
Clasificación:
4.0

Everything was just fine need no improvement to me I would use tis service again

Suzan J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Glenn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hailey S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bennie M. 
Clasificación:
5.0

I have no complaints about my pick up location (Jeff Key Motors) and my drop off location (Secondhand Sam's). However, this was my first time renting from Uhaul and will be my last. This experience has been terrible. When I first scheduled the truck rental, I chose a different location in Anniston. I was later told that location didn't have the truck I needed so my pick up location was changed to Carter's Hardware in Munford, AL, which was out of the way for me. Uhaul said they would cover the mileage on the truck, however I was still out my personal gas money. When I arrived at Carter's Hardware, (on time), I was told the truck was not there. The man that worked at the store said the truck was there the day before but uhaul rented it out that evening. He said the truck was supposed to be returned that night prior but it wasn't. I had to call Uhaul and was directed to Jeff Key Motors to pick up a truck. Uhaul told me they didn't have a 15 ft available so I would have to get a 26ft but they would give it to me for the same price as the 15ft. I did not need or want a 26ft truck as that was entirely too big. Overall, I was out my own personal gas money for wasting my time and gas going out of my way to Carters Hardware only to have to go back to a different location. Also, because the truck I was given was larger, I was out alot more money on gas. I am supposed to be receiving a $50 refund for my trouble, however, $50 does not even begin to cover the cost of what money I lost with gas due to Uhauls error. I won't be using Uhaul again.

Haley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARRY S. 
Clasificación:
5.0

excellent!!! 100% recommended!!

Diego B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JADA G. 
Clasificación:
4.0

Thank you for being so nice & assisting!

JULIA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

Good overall experience.

Donald Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARK C. 
Clasificación:
5.0

Nada

DENNIS S. 
Clasificación:
5.0

Very helpful and kind. Professional very good experience. Gracias

Melva D J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL T. 
Clasificación:
5.0

Thanks for helping us out.

JEFFREY K. 
Clasificación:
4.0

I paid cash yet they ran my card also. So they was paid twice. When I told them what happen they said it would take up to 0 days to go back on my card. This was a debit card so it took it out of my account going on 3 days now. Plain WRONG!!!!!!!!!!!!!!!!!!!!!

ROBERT S. 
Clasificación:
5.0

excellent agent !! 100% recommended

Diego B. 
Clasificación:
5.0

excellent agent !! fast attention !! very easy to communicate!! 100% recommendable!

Diego B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIEGO JOSE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

Give your customer support personnel the ability to change the pick-up location. My pickup location has been incorrect twice in the last two months from the location I chose when I booked the moving van.

Mark Y. 
Clasificación:
5.0

Great reps for Uhaul! Would rent there each time I had a need for a uhaul!

Glen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIEGO JOSE B. 
Clasificación:
5.0

Owner of location was extremely nice. I would recommend this location to anyone. Great service!!!

THERESA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie M. 
Clasificación:
4.0

Make sure it's clean and serviceable. Mine had a bad roof leak. I had to fix it myself. But it's professionally repaired now.

TIMOTHY D. 
Clasificación:
3.0

location listed 24 hour returns, but when I went to return the trailer on Sunday night the lot was blocked and there was no place to drop off.

KEITH B. 
Clasificación:
5.0

Love these folks - looks like a great place to buy a car too !

WILLIAM H. 
Clasificación:
5.0

Very good experience overall.

Donald Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIMMIE B. 
Clasificación:
5.0

Jeff was very friendly and helpful!

Glen D. 
Clasificación:
1.0

mileage was incorrect and Inwas over charged for 7 miles it was convient to get my furniture home but check in was horrible I turned it in the same night after hours and tdied to check it in online and it didn't go through until the day after the original 24 hour return

DENZELLA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA W. 
Clasificación:
3.0

They just need to make sure the customers clean out the trucks first, there was trash in mine but other than that it was great

Tiffany R. 
Clasificación:
5.0

They were very friendly very accommodating and we even bought a trailer from them

Preston H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTI C. 
Clasificación:
5.0

I was first sent to fix it up paint and body to get my truck, it wasn't ready and was blocked in by a trailer, this place looks like a dump, I canceled this order and went to Jeff key motors and rented a bigger truck than I needed but they were extremely helpful Customer service at u haul is terrible!!!!

THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYSHEKIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARKETA W. 
Clasificación:
5.0

Pleasant, professional, and helpful. Would recommend.

EDWARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

wren G. 
Clasificación:
5.0

El cliente no dejó un comentario.

gary K. 
Clasificación:
5.0

¡Servicio al cliente de excelencia! Will definitely use them again...

Kiara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony D. 
Clasificación:
5.0

ND

Sharon B. 
Clasificación:
5.0

Nada

Carlos J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly W. 
Clasificación:
3.0

Call before going to return. I had to wait till next day to return because they decided to close early. Reason given was one employee lives 2 hours away and wanted to get home before a possible storm.

Beverly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE C. 
Clasificación:
5.0

Friendly and prompt.

Rob R. 
Clasificación:
1.0

I was charged $100 for a UHUAL I did not rent because it was unavailable at the time of my reservation. It has been 3 days now and the district manager has yet to call me and my account has been overdrafted. I was also wrongfully charged around $65 dollars for the UHAUL I was finally able to rent and only went 7 miles on. This is unbelievable. I am looking forward to a refund and the $50 guaranteed for the reserved uhaul not being available when booked. Hopefully I will have the refunds before my rent is due tomorrow. I am a college student and can not believe this has happened for a simple $19 UHAUL that I needed for 2 hours.

NICHOLAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

Service was fast and friendly. I would definitely recommend renting from Jeff Keys Motors.

Karima L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice H. 
Clasificación:
4.0

.Although I was told I would be given an extra day free of charge, it was not annotated on my paperwork and the drop off place charged me the extra days rental. I contacted U-Haul to dispute, who informed me they had reached out to Jeff Key Motors to verify the extra free day, with no response. So, I wasn't too happy with that. Make sure everything is annotated on your contract

Stacey N. 
Clasificación:
5.0

This was a secondary drop off point. The scheduled one was closed.

Kenneth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOLORS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony H. 
Clasificación:
5.0

Jeff and his wife were awesome. They made a way when I thought it wasn't one. Thanks you guys. Job well done

Takesha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latifa E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akeva L. 
Clasificación:
5.0

Friendly and fast service...

Dewon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andreka B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

nada

Matthew N. 
Clasificación:
5.0

Staff were VERY friendly. Made the pick up/drop off quick & easy!!!

Derius S. 
Clasificación:
5.0

What more can I say?

Jim A. 
Clasificación:
5.0

The experience was awesome. My first time renting a Uhaul. I was very impressed with the staff and the service.

Jeanetta Y. 
Clasificación:
5.0

We got a great price here. It was suggested to us to return the truck to a location approximately 30 miles away from our end location to get a discount. We wanted the truck early and the manager/ owner opened early to accomodate us. He was awesome and helpful. Our truck was pratically new, with less than 8,000 miles on the clock. A great U-Haul location!

Rita A. 
Clasificación:
5.0

As iam new to this UHaul system and never pulled a dolly before, I was nervous about dropping off as I had no backing experience, i read where it advised not to do any backing , so as i arrived at the drop off it was hard to tell where to drop, then i noticed an employee who let me know where to drop, and knowing me i pulled up to far knowing I couldnt back up , the owner was there already assisting by taking off the dolly, he asked if I needed anything else or if he could help to let him know, I took my pictures and left, that was the easiest rental ever. I want to thank everyone for making my 1700 miles back home after 5mts a little more pleasant . Thank You Deborah Hendrix

Deborah H. 
Clasificación:
1.0

Owner was closed at 330 when he knew I was in the way there. Tank was not full of gas. Owner had lock box but did not give me combo. Awful experience and wasted two hours of my move tome.

Randal R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
No se han enviado comentarios para esta ubicación.

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