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The reservation process was very difficult and unorganized. I had to go to a different location that was out of my way to pick up and drop off the rental. Also, I got a call after making the reservation asking to confirm my truck rental. I never asked for a truck. We only discussed trailers.
Needed a rental to move our daughter to Conway. This was a smooth and easy transaction from reservation to return. If you need straps, pads, boxes etc., JD Tool has it and more. Will definitely use them as needed in the future.
There folks are the BEST! Quick, helpful and efficient.
I did have issues with retrieving my key which put me an hour behind, however, UHaul did contact the shop and someone was there within minutes to get me on my way and that was exceptional service. Thank you!
Great place to rent a Uhaul. Justin has helped us past 2 rentals, he is super helpful.
friendly, knowledgeable
I was wearing a Covid mask. No one in the store was. I think I was “tagged†as a ‘damn liberal' or something. Pretty gruff guys but effective service.
Nothing needs to be changed or fixed at JD TOOL, the guys there are great and have amazing customer service!! I give theses guys 10 Stars!!!
Very pleasant and helpful
Process to pick up the truck is a disaster. I submit my name, address, credit card #, picture of front and back of ID and that's all good. But, when picking up the vehicle, the sudden required outreach to two contacts is absurd and I was not told that would happen so my contacts were not prepared. With all the fraudulent calls these days, people don't answer the phone when unknown #'s call. Even if they do answer, they will likely think the call is fraud. It's insanely unnecessary and will never use U-haul again because it's such a disruptive process.
Reward this crew for their outstanding customer service!!!!!!
Great experience
As always - first rate.
Nothing. You've streamlined process as much as possible
I had a great experience with this location. It was easy to reserve and the gentleman that helped me was very polite and helpful with any questions I had. The return process was slightly more confusing using the after hours check-in app, but my overall experience was great. I would highly recommend this location to others.
No improvements needed! The guys i dealt with were both excellent.
Everyone we worked with was amazing! I will definitely use & recommend them to anyone looking for a U-Haul. Terrific people
Make sure the truck is clean .... actually check it,
Great location. Easy access.
They are very friendly and very helpful. So nice to work with.
Excellent! Extended rental 1 day with no problem
Great staff!
You really need to deal with Philly. Why on earth do u need to go to that location when the Rocborough location is neat where I live!!!!!
Every body was very helpful and very friendly
Very friendly staff.
Jason was very friendly and helpful.
Great service. Very good people to work with.
The food pantry that volunteer as been renting a van weekly from JD Tool in Conway NH since Oct. 2019. Joe has gone above and beyond several times . He should get special recognition for his service to his customers
Everyone was so helpful! Would recommend them highly!!
Perhaps let people know that a hitch may have to be longer to have the trailer travel properly.
Brand Ambassadors extraordinaire! The absolute cleanest, friendliest and most efficient location I have ever dealt with.
The gentleman that we returned the trailer to was great. Spent time with us telling us about the area etc. sorry I forgot your name but congratulations on your new home1
The gas gauge did not work properly. This made it difficult to buy the proper amount of fuel
This is the 3rd or 4th time I have gone to JD Tool to rent a truck - every time so very helpful. Go there.
Very nice people and helpful - will be renting from them again !!!
Easy drop off.
Everything was perfect !
Awesome staff! Quick and efficient.
