Customer Reviews for JD Automotive Service
(U-Haul Neighborhood Dealer)

129 reviews

2125 E Lancaster Ave   Fort Worth, TX 76103

(682) 316-2427

Office Hours

  • Mon-Fri: 8 am–6:30 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(682) 316-2427

2125 E Lancaster Ave
Fort Worth, TX 76103

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6:30 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Location is terrible. No after hour drop off. Space is very limited. Can't park overnight because it close to a large homeless shelter & a lot of foot traffic.

THADDEUS IWUJI 
Rating:
5.0

Excellent service. The truck was full of gas and clean. Picking up was easy.

VINCENT NGUYEN 
Rating:
3.0

Just cost too much

Samuel Joseph 
Rating:
4.0

Customer did not leave a comment.

Abdiel Barreto 
Rating:
5.0

Customer did not leave a comment.

trina hatcher 
Rating:
5.0

Customer did not leave a comment.

Issac Brewster 
Rating:
4.0

Customer did not leave a comment.

Thomas McClendon 
Rating:
5.0

Customer did not leave a comment.

Matthew Mclean 
Rating:
4.0

Easier come and go parking lot

Joseph Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Sarah Bowers 
Rating:
5.0

Customer did not leave a comment.

ROLANDO NADir Sanchez CONTRERAS 
Rating:
5.0

Customer did not leave a comment.

Issac Brewster 
Rating:
2.0

I needed to maneuver the trailer because there was no one really to help!

Jan Klaus 
Rating:
5.0

Customer did not leave a comment.

Armon Lively 
Rating:
5.0

Their lot is pretty tight, but all in all a good experience. Super friendly staff.

Michael Smith 
Rating:
1.0

WE WERE TOLD THAT WE COULD RETURN IT ON A SUNDAY THAT THE GATE WOULD BE UNLOCKED DROVE OVER THERE TO DROP OFF GATE WAS LOCKED HAD TO WAIT TILL MONDAY TO RETURN SO THEY CHARGED US ANOTHER DAY FOR IT WHICH IF WE KNEW THEY WERE GOING TO CHARGE FOR THE EXTRA DAY WE WOULD OF USED ON SUNDAY TO MOVE MORE STUFF!!!! WON'T USE THIS LOCATION AGAIN

Robert Moore 
Rating:
3.0

Customer did not leave a comment.

Iymunique Washington 
Rating:
5.0

Customer did not leave a comment.

Becky Leaser 
Rating:
2.0

Passenger seat belt did not work and of course was not discovered until truck was fully loaded. Windshield fluid was totally empty and we were driving in snowy conditions. Reservations were changed so a dolly was not included; they called another location to find a dolly for us but failed to mention that it was for a one way trip so we had to go to a third location to get a dolly. We ended up going to four locations total before being ready to start loading the truck wasting 2 hours of time.

Nathanael Groff 
Rating:
5.0

Customer did not leave a comment.

Sharon Schoolcraft 
Rating:
2.0

Customer did not leave a comment.

Mary Kwolek 
Rating:
5.0

Customer did not leave a comment.

John Addison 
Rating:
4.0

The equipment wasn’t available

Juan Cardona 
Rating:
3.0

Customer did not leave a comment.

Shakestian Short 
Rating:
5.0

Return personnel was helpful and understanding. He made it Super easy to return equipment.Thanks everyone

WAYNE BRIGGS 
Rating:
5.0

All the Uhaul representatives I spoke with were super helpful and made the whole process easy

Nicole Harrison 
Rating:
5.0

Very quick also.

Brian Atkinson 
Rating:
4.0

Customer did not leave a comment.

John Belshe 
Rating:
2.0

Price double in less than 10 month. Greedy on your part

marilyn mccarter 
Rating:
2.0

This is not a good location for renting.

Jose Chapa 
Rating:
5.0

Just the way you are ready , friendly

manuel Guerrero 
Rating:
3.0

No place ro pull in amd park ubaul. Was packed with cars.

James Sheen 
Rating:
3.0

Two things: 1. Trailer door was locked and it took a while to have it unlocked. 2. Trailer electrical wiring was inoperable and had to be switched with one from another trailer.

Ramiro Gonzales 
Rating:
1.0

This spot was very difficult to access, poorly maintained and not, repeat not easy to get into or out of. If I had known how poor this spot was, I would have abandoned the trailer and report it stolen.

steve glary 
Rating:
4.0

Customer did not leave a comment.

Romaldo Cardenas 
Rating:
1.0

This place was horrible and you better thank God if you make it out of there alive.

Stephanie Boyer 
Rating:
5.0

Customer did not leave a comment.

Signora Byrd 
Rating:
5.0

Customer did not leave a comment.

Diwas Nepal 
Rating:
4.0

Customer did not leave a comment.

Bernadette Boeckmann 
Rating:
5.0

I would recommend having some trailer hitch mounts available for purchase. I had to drive around looking for one in order yo haul the trailer. Wasted time having to look for one. Otherwise, I’m satisfied with the service.

Richard Ayala 
Rating:
1.0

The drop off location was in a VERY seedy location! There were a lot of homeless people in the area and I did not feel safe! The location was more of a junk yard for abandoned cars than a U-HAUL location!

Kelly Siddens 
Rating:
5.0

Nothing

Scott Wright 
Rating:
5.0

It was good, the staff who assisted us was friendly! The parking lot is tight & only one entrance in so could be difficult to turn around if you have a bigger truck.

Sheila Cobb 
Rating:
2.0

The cup holder was coming off of the truck which is probably not their fault. However, the checking in process took about an hour each time which made me late for moving out and leave late on my move date. Also when I called I was told that I would have help loading my car on the auto transport. When I got there I was told that wouldn’t be the case but they did do it. However, it seemed like the biggest inconvenience. And when they were explaining everything to me the guy complained and made remarks that would make it seem that I wouldn’t be able to make it due to lack of experience. He had a rude comment for everything. I had a friend with me and the experience wasn’t great.

MOJADESINUOLA ADEJOKUN 
Rating:
5.0

Needed to drop off dolly earlier than planned. Was told by Uhaul customer service that I was not allowed to do that. Then I was told at drop off that your customer service lied. Will not use you again

JOE MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

WILLIAM FUQUA 
Rating:
5.0

Customer did not leave a comment.

Sherri Mata 
Rating:
3.0

Wrong hours posted very cluttered and hard to get around

SEAN MCCASLAND 
Rating:
4.0

Just dropped off trailer

DANNY WHELCHEL 
Rating:
1.0

Customer did not leave a comment.

Logan McCollar 
Rating:
5.0

The experience was great.

Howard Phelan 
Rating:
5.0

Not much

ISAAC MCCOOL 
Rating:
4.0

Customer did not leave a comment.

Bruce Torkelson 
Rating:
1.0

Got charged 20 dollar service fee for dropping off early on a Sunday because they had no drop off area and 10 dollars because I left two small plastic bags inside. Very rough area and charges were ridiculous. Will chose somewhere else next time.

CARA CAIN 
Rating:
2.0

Customer did not leave a comment.

Phillip Bowser 
Rating:
3.0

stop blocking the extend time when needed then charge $50 for a late charge.

NANCY KAIHAU 
Rating:
5.0

Of course this isn't the first time that I have Used UHAUL. As Always, Professional, Kind. Efficiency. Thanks So much.

JUNE COSTON 
Rating:
3.0

Overly crowded lot, difficult for vehicles to enter and leave with trailers

Thomas Farr 
Rating:
3.0

Customer did not leave a comment.

DAVID BEHRING 
Rating:
4.0

Lot was full of cars and little room for parking.

GRANT BOHL 
Rating:
3.0

The guy helped back it up but the lot was incredibly tight and difficult to maneuver. And the guy wouldn’t speak to me while backing up and just used hand motions that I couldn’t decipher easily.

CODY CLANTON 
Rating:
4.0

The drop off location looked clean. It is an automotive repair place and cars nearly filled the parking lot. It was not very inviting as far as appearance.

GRANT BOHL 
Rating:
4.0

no comments

Katherine Williams 
Rating:
3.0

The problem is with U-haul more than the location. My return was scheduled during a time when the location is closed. I was instructed by the location to leave the trailer outside of the locked gate upon return and they would get it when they open Monday. That means leaving an unsecured trailer on the street overnight. Also, I tried to return the equipment online. I couldn't get location services to work on my phone, so couldn't complete the returns. There should be a way to bypass location services. I took pictures just in case but there's no place to upload them. Finally, I was charge $20 for after-hour services I did not receive. If anything, this was self serve.

KEVIN MAURICE NEUSE 
Rating:
1.0

Drop off was changed and we had to drive an extra 20 miles out of the way to drop off. There was no room for parking and was told to leave U-Haul in street.

Ryan Bergeman 
Rating:
5.0

100 recommend

RAFAEL CANON 
Rating:
2.0

Open on time, and if going to be 25 minutes late please hurry once you are open.

Jason Lucas 
Rating:
1.0

Was overcharged for 2 days was told by a rep over phone that I won’t be charged extra as the location was closed Sunday July 4 and and Monday July 5th. The location was fenced and never was told to drop off at another location! It’s ridiculous how long you have to wait to talk to someone over the phone! I won’t be renting anything from usual as if I need anything I’ll go with heartz or budget, never an issue with overcharging! Claudia Sanchez 817-733-1004

CLAUDIA SANCHEZ 
Rating:
3.0

When I had reserved the u-hall truck, I had ordered u-hall moving blankets. When I picked up the truck they were not present and I was not charged for them, but it is something that makes moving easier.

REEVES WINN 
Rating:
1.0

Customer did not leave a comment.

adam wolleson 
Rating:
2.0

recognize the customer, not let them wait as i was done. nearly 30 minutes before asked what i wanted. store opened late sigh showed open at 8am. not opened till 810 am. given guide on how to hook up the trailer i was renting and had to do it myself. to fix wait on customer not let them wait on u, open on time and hook up equip to insure its done correctly

ROBERT SYZDEK 
Rating:
1.0

Please refer to my last review.

Mary Rahman 
Rating:
1.0

I was charges for extra miles, then put to work because the person who parks the truck and equipment was not there to do it. I had to park the car tow and unhook it then park the truck in a parking space and was not offered help in doing so. I'm glad I had my fiance with me to spot me or I would've been liable for damages. Smh

MARY RAHMAN 
Rating:
5.0

Nothing, stay great!!

KENJI KAMARA 
Rating:
5.0

Customer did not leave a comment.

Robert Baillargeon 
Rating:
3.0

Bad side of tien but the only available trailer that I needed.

Laurie Harrington 
Rating:
3.0

Lot to drop off uhaul was very crowded with either used or broken down cars?? No idea where to park or once I was parked then told to move no idea how to pull into that spot. So my only issue is parking.

HEATHER KIELTYKA 
Rating:
3.0

We had to unhitch our trailer. A nice gentleman ( not an employee) pushed the trailer into the parking spot. Lot was very crowded with cars

HOLLY GOETZ HOFFMAN 
Rating:
3.0

Customer did not leave a comment.

Janelli Torres 
Rating:
1.0

When i arrived to pickup our trailer it was parked out on the street stuck between two moving trucks. It was raining and we were told that if we still wanted it we had to figure it out because who ever parked one of the trucks took the keys. The crank on the trailer hitch was missing or doesn’t exist so I had to by myself in the rain as a 115# female move this heavy trailer by myself on a busy street because it was not in the lot. Mind you I had a reservation and it was a “guaranteed” reservation. But fine I got it figured out on my own. The trailer also didn’t have a ramp, which was on the reservation and when I’ve rented this type of trailer from you guys before it had. However when I went to drop off the trailer at the same location I proceed to unhook the trailer in the same spot I picked it up in. I get it completely unhooked and do online checkout. The girl from inside comes out screaming at me that I can’t leave it there (the spot I picked it up from where no one would help me). I let her know this is where I got it from and it was already unhooked and heavy. She said too bad and I would be charged everyday it wasn’t in there lot proper. She wanted me to back it into an overcrowded lot off a busy street into a diagonal spot and I let her know I am not the best at backing up trailers in a tight spot and asked if someone could help me she said no. She also never looked up from her phone the whole time. I literally had to pay 2 homeless men across the street to help me pick it up and drag it into the spot. I would love someone to contact me about getting a full refund for my trailer. I have spent thousands of dollars through uhaul in the past as I have moved across the he country many times. And I have always had helpful people and well working equipment and this time was the exact opposite of that. I am in the hospitality industry and Bebe leave awful reviews, but man this time was really warranted.

Colter Smith 
Rating:
5.0

The owner was very gracious in returning the equipment.

KAYREN McDUFFIE 
Rating:
4.0

Customer did not leave a comment.

CHARLES HOWLAND 
Rating:
1.0

Truck was filthy, location was extremely run down and filthy. I was charged for equipment I did not receive. The customer service was bad, and the owner had an attitude the whole time. When he gave me the keys, I was given the keys and told to go find the truck myself in a giant scrap yard. Horrible experience, will not be renting again

AUSTEN JAMES HARNESS 
Rating:
5.0

Customer did not leave a comment.

Israel Perez 
Rating:
5.0

Excellent customer service.

MARIANNE HARRELL 
Rating:
3.0

Customer did not leave a comment.

JEFFERY SMITH 
Rating:
3.0

Customer did not leave a comment.

Alberto Hernandez 
Rating:
3.0

Part of the problem is all the bs I had to go through to rent a tow dolly. I’ve rented a lot of equipment before, without having to do all that. The 55 mph limit u-haul puts on towed equipment is dangerous, too. I had to contend with traffic 10, 15, and more mph than that. They were pissed at my slow speed.

STEPHEN SHOEMATE 
Rating:
5.0

A customer was very angry and I’m surprised the employee handled her in a very polite way

Marco Martinez 
Rating:
4.0

Customer did not leave a comment.

michael craft 
Rating:
5.0

Customer did not leave a comment.

RICHARD DAVIS 
Rating:
5.0

Thank you for being so helpful and fast service. To mae sure to let the customer know if the equipment can leave the area that it is in.

Florence Small 
Rating:
3.0

The location is quite difficult to access and the rental units (both trucks and trailers) were scattered between the vehicles they had for sale and those being worked on and some that looked like just junk. But the gentleman working there was VERY nice and helpful. He was GREAT - the lot was pretty junky, but we were able to get to the tow dolly and out the driveway with little effort.

Donna Leipsic 
Rating:
3.0

I had the worst experience ever using your company, on the 10/1 packing. I had no choice after the no show from the company you recommended but to go with the only help available, the two guys were nothing but slow and it ended up costing me almost an extra $350 for the packing and when I arrived at Denver on 10/3. I had booked thru you the next company who was confirmed between noon and 1 pm at 1:30 I attempted several phone calls and emails with no reply again. Fortunately I found a local company to do the unloading, and it only cost me an additional $135. So needless to say I will not use your services again and will warn anyone thinking about your company unless they want to be stressed out to the max and spend $700 for movers instead of the $225 I had booked for

gary green 
Rating:
3.0

very tight space for the U-Huaul and car transport.

Susana Villela 
Rating:
3.0

Customer did not leave a comment.

KEEGAN GARDNER 
Rating:
5.0

Customer did not leave a comment.

Deanne Rienstra 
Rating:
5.0

Customer did not leave a comment.

RICHARD WOOD 
Rating:
5.0

Customer did not leave a comment.

Kristy Wieser 
Rating:
5.0

The woman that assisted me and the fellow that completed my order when I arrived, were very nice people. It was a smooth process. Thank you.

monica mendoza 
No reviews have been submitted for this location.

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