We only dropped off the u haul, a guy did greet us and was friendly. We never went in the building, just the parking lot and it was very crowded with autos that appeared to be dropped off to be worked on. Very different then the place in Mesquite. We understand as we live in a very rural area.
Luke H
Customer Reviews for JCD Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wasn't so much the location but the trailer ended up being problematic.
Shane RI understand that I ordered the UHaul for pickup 1.5 hours before I needed it. *The UHaul was not ready. *There were two trailers and a boat and trailer parked in front of it. *Owner was not around, I called, they called back and said the person that was supposed to get the truck ready FORGOT. *This delayed us by 45 minutes. *GPS does not work at this location. Had to call UHaul and finish reservation and payment. *Was NOT told about filling the truck with gas BEFORE it was brought back. *We ended up having to MOVE the 2 trailers and Boat and Trailer out of the way so we could leave 45 minutes after our reservation time. *NEVER heard back from the owner of property. *Requested a discount because of the shit show that occurred with picking up the truck and NOT being told about gas fill. *Received a laughable $20 discount. *Unacceptable. Will not rent from Uhaul again.
Jennifer RService was excellent. The equipment was very serviceable. However, the previous person had not cleaned the trailer, but it was a quick turn around and in no way was it a problem for.my use.
tim mThe location was hard to find. No one was there to help me return the trailer. The owner finally arrived after about 45+ minutes. So I tried to self check in. Uhaul's website was difficult to navigate and time consuming. I finally called the Uhaul office and talked to a person who was able to help me.
David SDropped the truck off after hours. Didn't see anyone. I was allotted 78 miles, I'm not sure where they came up with this number, as I moved north of Cumberland. After returning the truck to the closest location, south of Cumberland, I was charged for 9/10 of a mile over the 78 miles, charging my card $.99. When charging mileage, it should be calculated by address to address.
Barbara Lall good
steven hTrailer wasn’t “dirty “ but just needed to be swept out.
Nathan CEvery aspect in using a 4 by 8 covered trailer from Uhaul was perfect for us. We will recommend Uhaul for making a move as easy as possible. Thank you Uhaul !!!
Dale FThey treated me so well!
Emma KThe location was fine, however the 24/7 pickup through the app was a NIGHTMARE. Took us 45 minutes and two different phones to finally get the truck. Never using the app again, pay extra/another day to make sure you don't need to mess with the app!!!
Rebecca LI made the reservation 2 weeks ahead of my pick up date. Two day before my pick up date I got a call from UHaul telling me that my location (Spooner) did not have my trailer and that I could get another one from a different farther away location (Cumberland) a day earlier (they were closed the day I had scheduled). UHaul did give me the extra day. As it was, it all worked out but it could have been much more difficult and it was not what I expected.
John MThe air conditioning did not work on the truck. The truck was clean and in good shape.
John MGreat service, quick and friendly
Robert LNot really thrilled about the cleaning fee.
Heather AThey didn't tell me I had to check my texts and to follow the pick-up instructions. I was supposed to look over the equipment before leaving the lot. The guy just said I was good to go. I saw the text when I got home a 1/2 hr later and it was no longer available to open. I was happy that all the lights worked on the trailer and we had a successful moving trip.
Rhonda MJamie and his staff was very helpful great place to rent from. Jamie is a very kind and customer service mindful person. Thanks Dennis
Dennis JThe person I worked with was very friendly and helpful, but the business was not well kept and was dirty. My uhaul trailer has seen better days, and had a flat tire in Iowa which took around 3 hours to get fixed. Not the Cumberland problem, but felt like a domino affect from picking up from this place.
Chris AExcellent Customer Service throughout the entire process
Catherine LGreat customer service, easy to rent!
Tina Wsuper simple. Park the Uhaul, walk-in and they take care of everything. Super simple and really nice guy
barb aIt wasn't obvious where to leave the truck since there were a lot of other vehicles parked there. The person on the phone, very friendly, did say just to leave it out front and they'd take care of it,
JAMES AMike Gave me Quotes and We'll overcharged my Credit Card! For the UHaul I Used,Mike said I would be Refunded Money on to my Credit Card and Iv not Received my Credit Back,
Anthony pHave the vehicle clean inside and out before customers pick them up.
Jeff RThe location condition and pick up was great. I just wish that I didn't have to go so far to get the equipment.
Todd NUhaul's check in app is a joke. Wouldn't allow me to take pics of my license to upload. What's worse is that they don't give their customer service people the tools they need to help. I talked with a nice, trying to be helpful women for almost an hour. She passed me along to a supervisor who had me ditch the app and go to their website. Still nothing, and after a total of an hour and a half he tells me we just need to do a manual check inn. That consisted of just taking a pic of my license with my phone and uploading it to a text link he sent me. Really!!!, why couldn't the poor girl I first talked with have that option. It was a five minute process after the text link and I was on the road. I don't plan on moving soon, but uhaul has put a bad taste in my mouth for the future.
JEFFREY KOnly saw one individual he was busy working on a truck. Not very helpful with the drop off. Called the pick up place to make sure they knew we had dropped it off.
Stanley CParking lot is kind of chaotic but allows them to get stuff where it needs to be. Not an issue for me but people from metropolitan areas may be in for a brief shock.
Matthew ONice accommodating young man assured me all was well with my drop off. Equipment worked flawlessly.
Alan UMiddle of nowhere, filthy mechanic garage. Nice people. Drive by two car dollies on the way there, a 45 min extended drive for me.
Daniel JVery nice location. Dog friendly and very laid-back. The only place I'll rent from in the future. They saved my butt after a different U-haul location failed to honor my online reservation and early check-in.
Bruk Snothing
George DNo one was there. It was past opening hours and still no one there.
EDWARD DReally helpful and knowledgeable with my check in
John WCasey was excellent to work with and even helped me find something I left behind in the truck!
Derek JI have already recommended this place to a friend. Excellent service.
kempton mLearn how to operate ur equipment and don’t make people wait so long people have jobs that they have to get to
ROBERT EThis site was great. I had to drive here from the Twin Cities to pick up what was the only 4'x8' enclosed trailer within 200 miles. The drive through an ice storm sucked, but this location was great.
kathleen sWe put in more gas than was in when we picked up in Cottage Grove however we were still charged additional $ that is not accurate. The gas tank said 7/8 when we picked up and full when we dropped off.
Chet WThe service was slow the location I went with in Cumberland Wisconsin was very unorganized and then the $146 that was held while I rented was held over 8 days after I had returned the unit, when I called and requested an authorized code or a fax to my bank so they could hurry to refund the money to me, i was denied and told they couldnt, short story is, I will not reccomend uhaul to anyone, and I will no longer have anything to do with it myself.
Cody BVery friendly and helpful! Awesome experience!
Brian FA lot of help, very courteous. Answered all my questions.
JOHN S