Customer Reviews for JB's Self Storage & Rental
(U-Haul Neighborhood Dealer)

32 reviews

190 Vineyard Dr   Weston, WV 26452

(304) 269-2001

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(304) 269-2001

190 Vineyard Dr
Weston, WV 26452

Services at this Location:

Office Hours

  • Mon-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel N 
Rating:
2.0

Not clear where the 'office' is. You have to drive around the grounds of the winery looking for one guy, who will then join you 1/4 mile away where the equipment is. Pain in the butt the first time. The roads to get there are very narrow pulling an auto transport. The guy, never caught his name, worked his butt off trying to make the trailer lights work. He questioned my vehicle wiring but I had checked them the day before. He spliced in a different pigtail and they still wouldn't work, we tried connecting a different auto transport and they wouldn't work. He concluded that it was an issue with my vehicle and I didn't argue because I had already been there an hour and I needed to get home and load before dark. When I got home, 35 miles away, I again verified that my wiring was correct and functional. I then took a 12-14VDC regulated 35A power supply and connected it to lights and ground on the trailer, at the plug, and the lights turned on. I then plugged the trailer back into my vehicle and the lights stayed on and the signals and brake lights worked perfectly. They worked perfectly through multiple starts and stops over 2 days and 600 miles. If he had powered the lights with a jump start they would have worked in the storage yard. The problem is probably moisture in the taillights because they sit low to the ground, parked over grass. Inexperience? Otherwise...the trailer was great. It pulls well, the brakes are awesome, (I had to pull from North Central WV to downtown Cleveland and back with many steep hills and road hazards) the new tongue jack and fender that pivots out of the ware are appreciated.

kevin c 
Rating:
5.0

Customer did not leave a comment.

Marvin D 
Rating:
5.0

Great job

Roger M 
Rating:
5.0

Very satisfied customer, couldn't ask for better service.

David A 
Rating:
5.0

Had an issue with the time my return happened , but the person at the U-Haul lot, when out of his way to work with me to get the extra charges removed

Ted L 
Rating:
5.0

Customer did not leave a comment.

Robert W 
Rating:
5.0

Customer did not leave a comment.

Tamara R 
Rating:
3.0

Address is incorrect for drop off. Tries to take truck up a tiny, inappropriate road. No attendant on-site, or building to house anyone. A gravel lot and sign with drop-off instructions. Tried to check out. App said see attendant. Finally found a lady at a winery. She called a guy. He said check out online. Tried that, no go. She said just leave it and drop the keys. That's what we did. Luckily it worked out.

Lisa C 
Rating:
5.0

Worker went above and beyond his responsibilities to help us and make sure we were safe on the roads. Very nice staff!!

Daniel V 
Rating:
5.0

5 stars, the property owner/ manager went beyond to help me out I was stranded and without his help I would have not done it at all.

Francis G 
Rating:
4.0

It was so far out a country road, I was worried I was lost. Be careful in returning here and turn in as soon as you see U-Hauls if you follow it around to the address that the map says you'll get yourself stuck at their house. Everything went seamless with a drop off though and they checked it right in.

PATRICK G 
Rating:
1.0

I made a 9:00 reservation days in advance and after waiting from 8:45 to 8:55 for assistance i hooked the trailer up and headed to Ohio for my 12:00 appointment! When I got cell phone service I called u-haul to let them know I had the trailer and would return it by 9:00 the next day ! 2 hrs later u-haul called and said I stole the trailer! After pulling off the 4 lane and texting my license I found out that my reservation was made from Arizona and that JBs didn't open till 11:00 ! None of this was JBs fault and i did get it straightened out ! Bad u-haul experience!

RUSTY C 
Rating:
4.0

Customer did not leave a comment.

Rick S 
Rating:
4.0

Customer did not leave a comment.

Craig s 
Rating:
5.0

Guys were very nice and helpful. Couldn't suggest anything to make a better experience!! Very satisfied thanks!!

Wayne R 
Rating:
5.0

App didn't work for drop off, so glad they were there to assist me

chastity M 
Rating:
1.0

GPS takes you to a house and there is no one to help you.

Brandon B 
Rating:
5.0

Customer did not leave a comment.

Nathan L 
Rating:
5.0

Customer did not leave a comment.

morell o 
Rating:
5.0

Customer did not leave a comment.

tyler k 
Rating:
4.0

Customer did not leave a comment.

Kalib R 
Rating:
5.0

signs. didnt know. local uhaul had moved . neighbor told me where to

kenneth g 
Rating:
5.0

Customer did not leave a comment.

LACY F 
Rating:
5.0

Customer did not leave a comment.

james c 
Rating:
5.0

Customer did not leave a comment.

Dan C 
Rating:
5.0

Customer did not leave a comment.

Tim R 
Rating:
5.0

Customer did not leave a comment.

Greg H 
Rating:
1.0

Still waiting on a receipt to be sent to me

joseph m 
Rating:
3.0

Customer did not leave a comment.

Bruce P 
Rating:
4.0

Customer did not leave a comment.

Marlyn S 
Rating:
5.0

Great easy accessible location. Super staff

Elissa S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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