Customer Reviews for Mail Box Office
(U-Haul Neighborhood Dealer)

66 reviews

701 N Hwy 281 Ste H   Marble Falls, TX 78654

(830) 798-8284

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:00 am - 3:00 pm
  • 3/30/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(830) 798-8284

701 N Hwy 281 Ste H
Marble Falls, TX 78654

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:00 am - 3:00 pm
  • 3/30/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything was flawless so I'm not sure that there is anything that I would suggest revising.

Gary Baty 
Rating:
5.0

It was a great experience

TERRY BRODOSKI 
Rating:
5.0

Both employees that helped me (one to rent, one upon return) were professional and friendly.

ROBERT SCHWARZ 
Rating:
5.0

Customer did not leave a comment.

John Wade 
Rating:
5.0

Customer did not leave a comment.

David Vallejos 
Rating:
5.0

Customer did not leave a comment.

Chris Gotcher 
Rating:
5.0

when a person come in dont misgender them

April Clark 
Rating:
5.0

Easy process. Friendly staff.

Ellison Crider 
Rating:
3.0

Customer did not leave a comment.

Donn Naito 
Rating:
5.0

This location was good, but the Ace U-Haul in San Antonio had the gate closed when I arrived at 3:45 pm on 3/6/2022 to drop off the truck. It was on a busy street and there was no place to leave the truck. It took me 30 minutes on the phone to reach the national then the regional U-Haul to get an address of a main U-Haul on Austin Hwy a mile away. There should be better guidance about hours of operation and explanation that the main locations offer more service than the UPS sites.

Helena Dobay 
Rating:
5.0

Customer did not leave a comment.

Thomas Ennis 
Rating:
4.0

Customer did not leave a comment.

Christy Hall 
Rating:
4.0

My only issue is that I made a reservation online but when I got there they had no record of it. I had to show her the email confirmation.

Lela Jones 
Rating:
5.0

Customer did not leave a comment.

ANA MIRANDA 
Rating:
5.0

All around excellent experience

DAVID MILLER 
Rating:
5.0

none

KENNETH NICKEL 
Rating:
3.0

Customer did not leave a comment.

TIMOTHE BRAMBLE 
Rating:
5.0

Customer did not leave a comment.

Christina Hagan 
Rating:
4.0

ALL went well, and the staff was most helpful.

Mario Solorio 
Rating:
5.0

Customer did not leave a comment.

John Caruso 
Rating:
4.0

Wash and clean the windshield and mirrors in the truck.

John Stafford 
Rating:
4.0

The pick-up and return process was efficient. The staff was pleasant and helpful.

Thomas Trojacek 
Rating:
5.0

I love all the services this location offers.

Suzanne Plumley 
Rating:
5.0

Cake and ice cream

daniel miles 
Rating:
5.0

Everything was great . Especially the customer service

Veronica Stubbs 
Rating:
5.0

The attendant at this location was wonderful. She even called me later after the drop off to let me know I had left a phone charger in the truck. That was a refreshing thought. Thanks

John Stafford 
Rating:
5.0

Customer did not leave a comment.

ALICE LACKEY 
Rating:
5.0

The uhaul internet system was very sluggish, I got the impression it’s a recurring challenge. Beef up your game guys

Andy Taylor 
Rating:
5.0

Customer did not leave a comment.

jotham durante 
Rating:
5.0

Customer did not leave a comment.

Christine Wright 
Rating:
4.0

Customer did not leave a comment.

Linda Jones 
Rating:
5.0

Customer did not leave a comment.

Katherine Suarez 
Rating:
5.0

Customer did not leave a comment.

Samantha Goss 
Rating:
1.0

Two of my credit cards were both charged as she did not know how to check me out. So I am hoping it gets reversed.

JAMES LEONARD 
Rating:
4.0

Customer did not leave a comment.

Christopher Comstock 
Rating:
5.0

Excellent experience. I especially valued the MovingHelp system. Excellent.

Ali Toufaily 
Rating:
4.0

It had the worst smell of throw up. I literally was nauseous the entire 8 hours I drove it.

Jenea Frierson 
Rating:
5.0

Customer did not leave a comment.

James Bradford 
Rating:
3.0

She did the job but was a bit on the rude side.

Beth Florence 
Rating:
5.0

The lady representative was very nice & accomodating

FRED PRICE 
Rating:
3.0

Customer did not leave a comment.

Lloyd Dodge 
Rating:
5.0

young lady very helpful and experienced.Owner was helpful in explaining rental and worked to assist us arranging pickup time satisfactory to all concerned.Would use this location again when needed.Owner was very helpful. Would definitely recommend both locations!!

Bill Coberly 
Rating:
5.0

Customer did not leave a comment.

Dylan Lee 
Rating:
3.0

windshield had lots of bugs truck not clean nguy @ counter when checked it didnt go out with me to inspect. Maybe he was only 1 working that day. Ladies were more helpful on day before I picked up truck.

Mitzi Lewis 
Rating:
5.0

JB's is the best ...

Bill Rives 
Rating:
5.0

Excellent ride

Richard Bostrom 
Rating:
5.0

needs-additional-vans

Lucinda Choules 
Rating:
5.0

Well done ...

Bill Rives 
Rating:
5.0

Customer did not leave a comment.

Jeff Rybak 
Rating:
4.0

The arrangement was actually made in Burnet by Carolyn Word who did an excellent job of putting the rental together. Both locations were very pleasant and efficient to deal with. Thanks

Tim Roberts 
Rating:
5.0

The person at this was very helpful and knowledgeable. I would recommend them and the entire U-Haul team to anyone.

MARK WOOD 
Rating:
5.0

Customer did not leave a comment.

ROBIN PARKS 
Rating:
5.0

Customer did not leave a comment.

MEL HAZLEWOOD 
Rating:
5.0

Great van, great staff and very helpful. Will use again!

Regan Lambert 
Rating:
5.0

fabulous customer service

CAROL URANGA 
Rating:
5.0

Customer did not leave a comment.

Mel Hazlewood 
Rating:
3.0

I dropped off the van during non business hours. How do I get a final receipt with total costs? Email is dmiles@festivals.com

Dean Miles 
Rating:
5.0

Personnel were informed and friendly.

Wanda Davis 
Rating:
5.0

I used the large cargo van and was thrilled with it. Easy to drive, easy to load, easy to maneuver in the heavy traffic.

Franna Howard 
Rating:
5.0

Thanks for being there I've had a great experience with the employee at your location and the vehicles are great and easy to drive ....

ROSIE FRANCO 
Rating:
5.0

All was fabulous.....friendly staff will rent again at this location

Rosie Franco 
Rating:
5.0

awesome way better than the budget car rental experience I recently had - Denise was prompt and a great help.

LYNETTE BATTE 
Rating:
4.0

Customer did not leave a comment.

PAUL HERRING 
Rating:
3.0

If all you want is a van, you are in luck. Nice lady. Nice, clean vehicle. Low miles. However, that's the only vehicle you can get. Also, the website lets you pick a variety of additional supplies which this location will not have when you get there. I could not give a higher overall rating because I needed a dolly and some furniture blankets, which the website offered to me for a price, but which were not on-hand when we went to pick up the van.

jeffrey hoover 
Rating:
5.0

Good service and friendly

CHARLES THOMAS ROBERTS 
Rating:
3.0

The staff was very helpful and curteous during the extremely long process of registering to rent this truck. The computer had multiple problems including erasing all of my info at one point. I was advised that I was the first person to rent, and so it was a learning process. Most of the problem was entering my credit card manually, so a card reader would be an improvement for the next customer.

CHRISTOPHER BRUC SANDMAN 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top