I was double charged on my card. I asked for an appliance dolly and was charged for one but, there wasn't one in the truck. The app is slow to check in. Uhaul location itself was not open when I picked up or dropped off.Wendee N.
Customer Reviews for JB Auto Sales
(U-Haul Neighborhood Dealer)
Washington Court House, OH 43160
(Take right at the exit for WCH off US 35)
Servicios en esta ubicación:
- Sat–Sun9 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
LOVE HOW EASY RETURN PROCESS IS!Amanda B.
Will never use uhaul again!! They are liars, fraud, pretend to be someone they aren't (Brian Patrick) and even if you put a call in to a field manager, they don't return your calls (Brian Patrick) I was quoted a certain price and that changed after pick-up. Once dropped off, another almost $98 was charged to my credit card. Again, I will NEVER use Uhaul, ever!! DO NOT RECOMMEND!!!Shomari T.
El cliente no dejó un comentario.RANDY M.
El cliente no dejó un comentario.Ashley G.
Easy to rent, kind personnelcharlene F.
El cliente no dejó un comentario.Gregory M.
Very impersonal. Had a hard time with my reservation. It was made at a place that no longer exists. When I did find the place that had the truck, it had no gas in it. Returned it with more than was given without a refund. This rental business is going down the tube!Sandra C.
your system is terrible the location was closed and it took me 2 hours on the phone yo get my truck. the lock box would'nt open and now you are trying to take $21 dollars more .so over all tour whole system is the worst i have ever seenTim R.
El cliente no dejó un comentario.DUANE C.
Great job and friendlyJeff R.
El cliente no dejó un comentario.Luke G.
Uhal was not swept out when I went to pick up, was running 2 hours late due to the place I was suppose to pick up the uhal not begin open on time, the area field manager sat infront of me on the phone and said â€œthis is turning into a real shit dayâ€ unhappy with the very unprofessional and unpleasant serviceMcKaylA S.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.jeff P.
Easy to reserve, pickup and drop off after hours. I couldn't be happier!James J.
For some reason my information and store information was not the same from mobile app. Manager claimed that he didn't have the same information I had and I didn't receive a trailer like I had reserved for that day. Make sure call this store before you use it.Billy B.
Gentlemen wasn't there when we went to return the trailer which is perfectly fine, however the jack used to lift it off our hitch that he had was nowhere accessible so that we could remove it from our hitch. We got very lucky that some other folks dropping off had a jack that worked well enough to help us get it off so we could leave.JACOB C.
Nothing it was quick n easy pickup and drop ifdJESSICA N.
The equipment was clean but water from the rain storm leaked into the box at the front passenger side. Also this was not my first choice for pick up location and never received my $50 guarantee for pick up. I will be contacting customer service.Tom S.
Nothing they went above and beyond to help make my move as easy as possible. Thanks againTed M.
El cliente no dejó un comentario.paul P.
El cliente no dejó un comentario.Michael T.
The equipment was clean but the wipers were/are broken causing me to not be able to see in an absolute downpour.Ryan L.
El cliente no dejó un comentario.Angela K.
I did not add safemove but was charged for it. The truck we had is in major need of repairJackie C.
El cliente no dejó un comentario.Jamie R.
El cliente no dejó un comentario.JOSEPH D.
Short amount of hours on SaturdayCODY W.
The gentleman who helped us wasn't friendly or acted as if he was in a rush. Overall experience was goodJUANITA S.
The contact person was very friendly and professional.JAMES H.
El cliente no dejó un comentario.Scott T.
No one there during the weekends To walk you through dropping offSTEVEN T.
El cliente no dejó un comentario.KASEY B.
El cliente no dejó un comentario.Shalamar W.
El cliente no dejó un comentario.Robert F.
There was a broken table leg still in the van from the last customer. The vehicle was all over the road because the front end of the vehicle is worn out. The truck is in need of major front end work. It likely needs ball joint, tie rods, steering links and such.D U.
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.RITA T.
El cliente no dejó un comentario.JOHN A.
El cliente no dejó un comentario.Charles S.
i was very satisfied with my reantal experienceTIMOTHY S.
El cliente no dejó un comentario.BRANDI T.
When I dropped off my keys after hours in the lock box, they had left the keys in the box. If I was a dishonest person, I could've opened the lock box and taken the keys to the other uhaul parked there. I took the keys out of the lock box and put them in their mail slot that went inside the door. It didn't make me feel great about leaving my uhaul.Ashley P.
El cliente no dejó un comentario.Douglas S.
El cliente no dejó un comentario.AMANDA C.
I called J&B auto sales about 815am to make sure they would be open by 9am which was our scheduled pick up time because their website said they were not open on Saturday's until 10am.. when he answered he said yes and asked if we could come earlier than 9am I said I could try to be there by 830-845. Not sure what the guys name was at JB auto sales because he didn't even introduce himself in person or on the phone but he was not very customer service oriented. If you would ask a question he wouldn't even make eye contact and acted like we were a bother. When he asked us which place we were dropping it off at I explained to that the U-haul website wouldn't let me put in a closer location to where we moved which was to Peebles, Ohio â€¦ he stated that he thought there was a U-Haul location in Peebles because he was from Peebles, ohio or closer than Hillsboro and that he would change it in the computer that the customer was unsure of drop off location. He didn't do thatâ€¦ so I made a phone call too Graceful pastures who stated that we could drop it off there. Overall I would never recommend J&B auto sales for U-Haul Rental.Jess N.
Everything great very helpfulJAY P.
El cliente no dejó un comentario.anna S.
El cliente no dejó un comentario.Jeffrey F.
El cliente no dejó un comentario.charles H.
El cliente no dejó un comentario.Brandon L.
El cliente no dejó un comentario.REBECCA L.
The guy that was there was very stand off ish. We were owed $8 in return but he is never there so we can pick up our refund.CARRIE M.
El cliente no dejó un comentario.terrell G.
There was a bag of weed in the glove department. When we told the gentlemen he was not all surprised! Instead he asked us how much was there and if we smoked it. I'm glad i found it before my daughter did. They charged my account the day i picked it up and then took more three days after I returned it. Its definitely not worth the price or the trouble.. I now have to try and figure out how to get the money they took out the second time back!Dakota C.
The proprietor of this establishment truly understands the importance of exceptional customer service. I picked the truck up on a very cold 23* or so day with 4-5" of snow on the ground and he already had the truck running with the heat on and ready to go. THAT is how you do things. Thanks JB!Lawrence R.
I was charged 15.40 for gas when there was no gas in it except a quarter of a tank and i put it back to where it was when i picked up the truckLyndia K.
El cliente no dejó un comentario.Tristan W.
I used the mobile pick up and return. No direct dealing with the locationMatt F.
El cliente no dejó un comentario.Larry H.
There was a problem from the start. I reserved the vehicle and there was not an indicator that the rental had to be through the App and signed out via App. I called JB uhaul and the person that answered the phone had terrible phone skills at best. Talking with this person was infuriating. He kept talking over me and did not listen. I would not use this uhaul site again unless I had no choice at all. I had to call the Dayton office and Jason answered. He was very helpful and made the rest of the transaction worth while. The office looks like a shed. I wouldn't know what the inside was like as they were closed at 1130 am on a Thursday.William S.
When a person makes a reservation. Follow through and actually have a vehicle at the site. This wasn't the local show issues it was a corporate Uhaul issue. Versus having to driving 25 minutes of the way to get one at another location. Highly dissatisfied with that.Leonard D.
El cliente no dejó un comentario.Jacob K.
El cliente no dejó un comentario.Larry H.
El cliente no dejó un comentario.Jakeb C.
Very clean vehicle. Easy check in and check out process. ¡Gracias!Jackie C.
I got double charged, people don't know how to do their job and now I have to waist time trying to get my money backJoseph W.
I ordered a dolly and never got it. I was charged for it too.Kirsten C.
El cliente no dejó un comentario.Michelle L.
There would actually be someone there to check over your truck I got charged way too much for an hourSamantha A.
El cliente no dejó un comentario.Amanda C.
El cliente no dejó un comentario.Shawn B.
Highly recommend this location for rental equipment. Professional and courteousBRYON W.
El cliente no dejó un comentario.Chaves H.
All good!David P.
El cliente no dejó un comentario.Linda M.
El cliente no dejó un comentario.don A.
El cliente no dejó un comentario.Keith H.
El cliente no dejó un comentario.Brian Z.
El cliente no dejó un comentario.Shane V.
El cliente no dejó un comentario.Margaret S.
Went above and beyond to help me get the equipment I needed to continue my trip and take my car with me to my destinationDan P.
The transaction was all done online. I have no documentation to tell me what all of the charges were for. A 19.99 plus miles went to about $65 and no way for me to see what I got charged for.Chris J.
El cliente no dejó un comentario.JEFF A.
easy and fastRonald B.
This location is always helpful good dealerJames C.
Maybe not be hidden away and actually have someone there when it says openmichele H.
El cliente no dejó un comentario.Darla P.
Was no help whatsoever!! No customer service, and would not use this location again.brenda C.
Customer service at this location is great. The Uhaul site and had issues with my reservation that the site manager fixed for me. My only complaint is that I had to clean out the last renters trash.Dylan M.
The ramp lock pin was worn out and the ramp came down while I was driving through construction so i could not pull over and just had to drive like that for 5 miles. Also i was not asked if i wanted towing coverage but was billed for it. I thought it was optional since i was already insured by my insurance.marvin L.
El cliente no dejó un comentario.Rachael J.
El cliente no dejó un comentario.Roger D.
Its nice to have a uhaul near us.Sharon N.
El cliente no dejó un comentario.MARK H.
Drop box.Johnathan R.
Trailer was very dirty with stone, had to take the trailer home to sweep it out. Was also disappointed that the smaller motorcycle trailer I reserved was swapped for a larger much heavier trailer which greatly affected my gas mileage and ease of use.Steve W.
El cliente no dejó un comentario.sheryl P.
El cliente no dejó un comentario.Ellen T.