Customer Reviews for Jay Dharma Inc
(U-Haul Neighborhood Dealer)

214 reviews

501 Drake Ave SW   Huntsville, AL 35801

(256) 217-4360

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(256) 217-4360

501 Drake Ave SW
Huntsville, AL 35801

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I ordered moving blankets and when I got there to pick up truck they didn't have any and didn't even keep them in stock. If this location isn't going to keep them in stock don't allow to order them online. The guy told me to just go to uhaul place on gov drive and they will give them to me, just show my key. Well they gave them to me but charged me for them. Was in a hurry when returning truck but girl made me do it all online. Cell phone was about dead and cell service was not very strong.

Lee B. 
Rating:
1.0

A big fat NO. I returned the truck the evening before it was due. I again tried the UHaul app. After 30 minutes of trying I went inside (this is a gas station location) no one was around. After a few minutes a young girl came in from a back door. I told her I was attempting to return a truck and the app was not responding. She said she couldn't help me because she knew nothing about it. I asked her where I drop the key. She said with her. She said "if you have a picture of the mileage and fuel you should be good". I gave her the key. The next day I tried to call the store to confirm it was marked returned. No answer. I call UHaul and spoke to a representative. He said he would contact the store. I heard nothing. Truck still shows I haven't returned it. I call another U Haul number and speak to someone else. He sent an email to the store owner and myself. Still no reply. I replied to the email. STILL NO REPLY AND TRUCK IS STILL NOT CHECKED IN. I returned the truck on Saturday night, it is now Monday and I call UHaul AGAIN!!! The rep said she sent a message to the store and someone would call me. NO call ever came. I finally received an email that the truck was finally marked as returned. This should never happen! I had asked in one of my emails for a corporate number to call. It is events like this that tarnish a company's reputation.

kimberly M. 
Rating:
3.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Lakendra C. 
Rating:
4.0

Customer did not leave a comment.

RICKIE C. 
Rating:
1.0

It's not a Uhaul store front, it was at a sketchy gas station. The inside of the truck had dirt and gravel inside. I had reserved an appliance dolly, I was told they didn't have them, I needed to go to another location to get one. I tried for hours to reach him by phone and he never answered or would answer then hang up. He did answer when Uhaul called him. I had so many issues with the Uhaul 800# they have up to 50 minute wait times and will never return a call. I WILL NEVER USE UHAUL AGAIN! It was a disaster from the day I got an email saying the location I had chosen was changed.

Adam P. 
Rating:
2.0

See previous comment.

Bill G. 
Rating:
3.0

Customer did not leave a comment.

Summer H. 
Rating:
2.0

I was charged to additional fees. When I asked the associate working help on this matter. He dismissed me …

Mercedes C. 
Rating:
1.0

Make sure truck is clean and air conditioning is in working order. Knowledgeable person to assist you when checking in.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
1.0

Customer did not leave a comment.

Matthew M. 
Rating:
1.0

I just wish someone had mentioned that I need to fill up with gas before giving it back. Also it just seems $300+ is a bit much for a move. And using the truck for less than a day.

Jesse M. 
Rating:
2.0

Customer did not leave a comment.

Laura B. 
Rating:
3.0

This was the location in my contract. Initially was told that they will only accept trucks that are rented from the location. The owner was called and he agreed to let me drop off there. Better training for front desk personel is needed

Herbert C. 
Rating:
3.0

driver side was muddy, cargo area had not been sweep out

Thomas J. 
Rating:
1.0

Customer did not leave a comment.

ROSA ANN D. 
Rating:
3.0

convenience store, had to wait if customers came in.

Thomas J. 
Rating:
2.0

Had to wait when I got there even though I was sent over from another location because they didn't have my guaranteed reservation. Then the inside of the truck was filthy and it drove awful.

Anthony T. 
Rating:
4.0

We asked for and paid for moving blankets. However, none were included with the truck. So when I returned it, I mentioned it, and she didn't have any idea how to credit or adjust the invoice. So we paid for blankets/pads we never received or used. That is a downside. Otherwise, very good truck and rental.

Benjamin P. 
Rating:
1.0

The paperwork said to call when you got to the return location. We went to return 24 hours early. I called the number several times and all I got was a fax machine. There was no drop box for keys anywhere. I went into the gas station here to ask how we return our Uhaul truck. He had no clue what to do. He gave me a number to call which was the same number on my paperwork. We left the truck there and came back the next day. We called the number again. No answer. When we got here I went into the gas station and the man behind the counter took my keys. I asked for some kind of paperwork showing I had returned the truck. He said I would get an email later. I did not feel comfortable with this so I said I would stay there until I got the email. He was very annoyed with me but he left the store and went and checked in the truck and then said I should get a email in a few minutes. He was not helpful at all and seemed bothered by the whole thing.This location is giving Uhaul a bad name. I would not use this location.

Robert C. 
Rating:
1.0

Customer did not leave a comment.

Anthony T. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
2.0

Customer did not leave a comment.

PATRICK C. 
Rating:
1.0

Truck was muddy and had bad odor. Truck was not sanitized during COVID. Not all rental gear was available. Customer service very poor at this location.

Chad B. 
Rating:
4.0

Customer did not leave a comment.

Molly H. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
3.0

Customer did not leave a comment.

BRADLEY THOMAS W. 
Rating:
1.0

I was over charged!

KRISTIAN R. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
4.0

Customer did not leave a comment.

Brady S. 
Rating:
3.0

Customer did not leave a comment.

Anthony A. 
Rating:
1.0

Guy was rude, was supposed to get a dolly, asked him about it. He said he only rents truck. Uhaul chang3d my pick up location from governors drive to drake. Had to drive extra miles to get utility dolly

james K. 
Rating:
2.0

15 foot truck was well maintained and performed well. The renter prior to my rental smoked so much I suffered nausea for 4 hours. Guessing how much gas to put in the truck was harder than it should have been. Just let me fill it up and be done. All rentals should be left full.

Tom F. 
Rating:
5.0

Customer did not leave a comment.

KATELYN C. 
Rating:
3.0

If you need a truck in your neighborhood this locations is fine. The truck had not been cleaned out as their were a few small items in the cargo area and some things from a stop at McDonalds in the passenger area. The truck itself was fine and operated fine. It was a very new truck.

Robert M. 
Rating:
3.0

It was an okay experience. They lady helping me wasn't very friendly. Pretty vague in her answers to my questions. I was given a truck that wasn't ready. Tank was on empty.

Sherry S. 
Rating:
4.0

I would use them again

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

LATONYA T. 
Rating:
3.0

Customer did not leave a comment.

Anne B. 
Rating:
4.0

Customer did not leave a comment.

Jeannie G. 
Rating:
3.0

Customer did not leave a comment.

Jill G. 
Rating:
4.0

Everything went great. The only thing I did not understand, when returning the truck we drove 7 miles from our location. It took about 20 mins to get there. We passed by 4 other U haul dealers to get there. One was not a 1/4 of a mile from where we moved to. I am sure there is a good explanation, just did not get that part. Thanks!!

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
3.0

I did not initially order for this location. I ordered from a differing one. When I ordered I asked for a dolly and blankets. I indicated the expected mileage as well. When I arrived at the ordering location I was told they had no dolly. Then there were problems completing the order and I was passed the phone from the ordering location attendant to a customer service rep. The rep on the phone said the vehicle at the ordering location would not support the amount of miles I estimated I would incur. I was then referred to Dharma. When I arrived at his location he had neither blankets nor dolly either. Because there was no feedback regarding the mileage issue and then not having the additional equipment I ordered I will not use U-Haul again and will not recommend to anyone needing this service. Your system is broke and customer service is terrible.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Debbie K. 
Rating:
5.0

Customer did not leave a comment.

Lily L. 
Rating:
3.0

Customer did not leave a comment.

Tim S. 
Rating:
3.0

The location was fine. The cab was filled with dog hair so clearly not cleaned.

Daniel F. 
Rating:
5.0

Easy drop off and close to my house.

Sharon B. 
Rating:
3.0

Customer did not leave a comment.

Lisa M. 
Rating:
4.0

Customer did not leave a comment.

Cassandra P. 
Rating:
5.0

Customer did not leave a comment.

PHILIP C. 
Rating:
5.0

When I made reservation for this location, UHAUL switched it to picking up at another location. Rudy at this location had reservation switched over to original requested location.This was a needless hassle.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Nice guy handling the rental. Didn't have the moving blankets I had reserved, but that was not critical for me.

Gerry R. 
Rating:
5.0

N/A

Jonathan B. 
Rating:
4.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
3.0

Moving pads were not available as requested.

scott L. 
Rating:
2.0

Clean the U-Haul. Make sure equipment is included and if it's not, inform us ahead of time. At the last minute we found out the dolly we paid for was not there and we struggled with moving our large items due to not having a dolly! It really made for a negative experience. I was hurting (back etc) for several days from excess lifting. If I had the dolly I paid for, I could have avoided that.

Heather S. 
Rating:
2.0

Customer did not leave a comment.

Lori J. 
Rating:
3.0

Make sure Mileage is correct instead of putting something down.

Nelson C. 
Rating:
5.0

Very skilled, professional and friendly. Well done!

ross B. 
Rating:
1.0

Return time was set for an evening drop off. There was not a key Drop Box available at this location. Rented a truck online with mileage at $0.79/mile, rate was changed owner to $0.99/mi without knowledge or receipt of this change. This resulted in over $20 of extra charges. Horrible.

Jessica B. 
Rating:
2.0

Lot was dirty and working staff could not help me. No drop box at site. Had to give key to guy working at store. Said boss only person with access to uhaul check in.

Kenneth W. 
Rating:
3.0

Everything went exactly as planned not a problem at all. Pick up and drop off was easy and was billed exactly as expected. Thank you!

Patti M. 
Rating:
4.0

Customer did not leave a comment.

VERNICA S. 
Rating:
4.0

Location OK ,,, but was missing dolly and furniture pads I had ordered

Jeri Ann P. 
Rating:
3.0

Whomever had previously used the truck left the passenger window down a couple inches. It had rained the day before so that would explain water in the door. Also an empty pack of cigarettes was in the cab. I had originally rented online at the Governors Drive location. When I arrived they told me to go to Drake Avenue. No one had called to let me know of the change in location. Also I had paid for rental use of blankets and a rolling dolly. None were in the vehicle. The Drake Avenue person told me I was to get a refund on the rental cost of those items. Again no one called to let me know this. I could have made other arrangements for those items had I but known. The only negative on the Drake Avenue location was the condition of the cab. When you are moving to a new location you rely on things to be done.

Edgar D. 
Rating:
4.0

Customer did not leave a comment.

Tony L. 
Rating:
3.0

The rate they quoted me differently on the contract then on phone...on the phone less then the contract. why??

melvin W. 
Rating:
3.0

Customer did not leave a comment.

Emily J R. 
Rating:
4.0

Incredibly fast. However, this is primarily a gas station and not all the staff are trained to help with rentals.

Angel C. 
Rating:
4.0

Clean the windows more

Michael T. 
Rating:
4.0

Customer did not leave a comment.

David V. 
Rating:
1.0

I have been charged for over $300, when the fee the contract mentions is $163. I have been given no option to dispute these charges.

John H. 
Rating:
3.0

I was charged for a insurance plan I did not request. I was also given a dolly I did not request and shorted some blankets I did add on.

Kari J. 
Rating:
1.0

Truck was dirty, smelled or smoke, and not all the supplies where at this location. This was not the location I picked when setting up the rental. I had to go to two locations to get the required supplies I needed. 5.5 hours in a dirty and smoke smell cab is never a fun day.

Todd C. 
Rating:
1.0

Bad experience when picking up truck Uhaul changed location night before was ok then when picked up truck there was no appliance dolly took 2 hours to find a different location & had to drive 15 minutes to get it .This was so frustrating because we had movers with us & it delayed us moving furniture I don't think I will use uhaul again

Debbie J. 
Rating:
5.0

Good service. Very much pleased.

Sasya D. 
Rating:
1.0

Customer did not leave a comment.

Andrea H. 
Rating:
4.0

Phone number given in text for this location is incorrect.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

dee E. 
Rating:
5.0

Your online service sucks! Had me going to the wrong location and it wasn't even explained what when wrong. Thanks to another UHaul Guy/Toney got me on the right track!

carolyn A. 
Rating:
1.0

OVERCHARGED MY MILEAGE By over 100 miles!!! Waiting on a response to this issue!!!!

GARY W. 
Rating:
5.0

Customer did not leave a comment.

kalpesh K. 
Rating:
3.0

At first there was no manager on duty..., the young man there was a new employee. The manager was called and asked to come to the store to assist and finally showed up so that a receipt / print out on the truck transaction could be made available. People were waiting to take the truck back out, but we would not allow them to take it until transaction was finished.

Mary B. 
Rating:
4.0

Customer did not leave a comment.

Carolyn B. 
Rating:
2.0

Customer did not leave a comment.

Vivian M. 
Rating:
1.0

It's a gas station. A chevron. There was no space to park the 26 foot truck. The guy wanted me to take it to another location. He was very rude. Won't return there.

Matthew J. 
Rating:
1.0

The proprietor was rude. My scheduled time for pick up was 8:30. I arrived about 8:45 and was told my time to pick was 9:30. I explained that I was scheduled for 8:30 and I was never notified of a time change. He said that he didn't have the keys to the truck so my time was moved to 9:30. He sent me a text right then with time change. I asked why he didn't let me know sooner. He rolled his eyes and said he didn't know before then. This location is just a gas station and not a true uhaul location. I will never use this location again.

Lovey S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
1.0

Clean the Trucks

Jeffery N. 
Rating:
3.0

Hard to find. It's just a gas station

Wendy M. 
Rating:
3.0

I requested when I picked up the vehicle that the rental be for 8 hours instead of 4. I was told by Patel that he updated it on my reservation/rental contract. When I received my receipt via email 3 hours later, I discover that I had been charged DOUBLE the rate I was supposed to pay. I returned the truck with the same amount of fuel as when I picked it up, it was clean, no damages, and only driven 6 miles. I will not rent a U-Haul from this location again.

Jennifer L. 
Rating:
1.0

The owners attitude was extremely rude and he was not really approachable. I informed him that I was misquoted on the price of the truck and he literally said “I don't care that's not my problem”. Extremely rude.

CharMayne J. 
Rating:
1.0

It is a convenience store location so he was trying to help me in between customers. He could not tell me what my final total was going to be. Just said I would get a receipt in my email. I am praying there are not any surprises. He made me carry in my pads, all 36 of them, into his convenience store. I had fallen while I was moving and sprained my ankle pretty badly so I could hardly walk. I was not happy at all.

Terri C. 
Rating:
5.0

Customer did not leave a comment.

Erik M. 
No reviews have been submitted for this location.

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