Customer Reviews for Jass Gas LLC
(U-Haul Neighborhood Dealer)

359 reviews

17 Rte 46 W   Lodi, NJ 07644

(973) 470-0585

Office Hours

  • Mon-Sun: 8 am–5 pm

Services at this Location:

Contact Us

(973) 470-0585

17 Rte 46 W
Lodi, NJ 07644

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Overall my experience was wonderful and I would highly recommend U-Hual.

Seth Seigel-Laddy 
Rating:
2.0

Customer did not leave a comment.

Jeannette Collins 
Rating:
4.0

Customer did not leave a comment.

Raymond McLeod 
Rating:
5.0

Customer did not leave a comment.

Logan Knowles 
Rating:
5.0

Customer did not leave a comment.

Logan Knowles 
Rating:
4.0

All good!

RAYMOND MCLEOD 
Rating:
5.0

So easy for pick up and return!

Raymond McLeod 
Rating:
5.0

Nice people nice customers service

Jacqueline Sene 
Rating:
5.0

When someone rent the truck try to full the Gas, And take it back with full Gas.

azizullah alizada 
Rating:
4.0

Customer did not leave a comment.

Nancy Fiske 
Rating:
1.0

Customer did not leave a comment.

Durell Curry 
Rating:
3.0

Customer did not leave a comment.

richard bewitt 
Rating:
5.0

Customer did not leave a comment.

Andres Henriquez 
Rating:
5.0

Super friendly and helpful. Easy process.

Sohaib M 
Rating:
5.0

Everything was great! The guy was off for the day and he came back so I could rent a van! I didn’t even have a reservation for a rental I was just a walk in! Good job fellas!

randolph c 
Rating:
5.0

Customer did not leave a comment.

Evan Cerqueira 
Rating:
3.0

The truck that rented did not have any gas in it and the guy did not want to put gas in it. It was a gas station location

Marsha Price 
Rating:
5.0

Quick and easy

JACOB VARGHESE 
Rating:
5.0

Excellent

Abimael Lopez 
Rating:
5.0

Customer did not leave a comment.

Daldwin Jones 
Rating:
5.0

It was helpful that I could refill the gas tank at the drop off site. The individual was professional and courteous.

rajendra rana 
Rating:
3.0

Problems starting truck. Steering wheel locked ignition start. Better maintained trucks at Saddle Brook location.

JOHN VERDONCK 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN FRANCISCO 
Rating:
4.0

Customer did not leave a comment.

Slawomir Ryczko 
Rating:
4.0

There wasn’t any customer parking. Had to park in a lot next to the location.

Ashley Sakkaki 
Rating:
1.0

Customer did not leave a comment.

SYDNEYEVELYN HYATT 
Rating:
2.0

Very unprofessional and did not discuss my over charges with me about my contract, that I had with the the Bronx location. They charged me an extra $31.99 for my miles that was already included into my one way rental … very unsatisfactory with this location!

Jarrette Walker 
Rating:
1.0

The morning of the scheduled pick up, the employee was sharing his time between pumping gasoline and servicing U-Haul customers. I had to wait until 5 others buying gasoline drove off before I was attended to. About 15 minutes in all... 🤔

Stephen Ianuzzi 
Rating:
4.0

Customer did not leave a comment.

guzman bartolo 
Rating:
3.0

Everyone was nice but they should Have the ability to pay for everything before you go to pick up the truck and then just pay the extras of gas and mileage it took me a long time to get my truck they were charging me almost $200 for a 10 foot truck that was listed for $19.95 and the person didn’t understand what was going on and why I was getting all these charges and he was telling me that I had to put deposits down because of different reasons and I had to speak to a supervisor and ended up paying only $66 for everything so it just took way too long to get the truck . :(

theresa cole 
Rating:
5.0

Customer did not leave a comment.

Marybeth Clites 
Rating:
5.0

Customer did not leave a comment.

Steven Kim 
Rating:
1.0

Filled my tank up at the location, they spilled gas all over so I had to pay extra for their mistake. Charged me originally for two dolly’s, during pick up they stated they only had one, never received the one. Rep at site didn’t speak English, nothing was set up. Horrible.

Aleksandar Ninoski 
Rating:
3.0

Customer did not leave a comment.

Angel Mercado 
Rating:
2.0

The person who gave me the keys put wrong information almost costing me extra 120 dollars. When I returned the vehicle there was no one just the guy who do gas service in gas station.

AHMED BAHLOUL 
Rating:
5.0

Very good

riano rivera 
Rating:
5.0

This is our third rental this year and this location is first time. When I booked online I reserved at the previously used licetion for pick up.. then uhaul called me and changed the location. Wow thank you because it was so much convenient in this location because it’s nearer the place I need to pick up my things. Thank you.

Jessica Herb 
Rating:
5.0

Customer did not leave a comment.

Steven Kim 
Rating:
4.0

Customer did not leave a comment.

Steven Kim 
Rating:
3.0

I was charged twice.

Le Chen 
Rating:
5.0

Customer did not leave a comment.

Annette Yan 
Rating:
3.0

Friendly Customer Service. Need an extra person to attend the UHaul service. I had to wait almost one hour for the person who attends the gas service to complete my entire UHaul transaction because he was responsible for both services. Service could be improved.

Jossias Genao Cruz 
Rating:
5.0

Customer did not leave a comment.

KEMAR BARRETT 
Rating:
3.0

Trash was in the back and front cab of truck. Never cleaned between rentals.

Ernest Chester 
Rating:
3.0

Customer did not leave a comment.

Michael Cestari 
Rating:
5.0

Customer did not leave a comment.

Bernardo Danche 
Rating:
5.0

Customer did not leave a comment.

Alex Gross 
Rating:
4.0

I rented this on a day that was 97 degrees out and this truck had broken air condition.

Brian Sansanelli 
Rating:
5.0

Customer did not leave a comment.

John Scanlan 
Rating:
5.0

Customer did not leave a comment.

Robert Bonelli 
Rating:
5.0

Customer did not leave a comment.

alexy sosa 
Rating:
5.0

More inventory is needed so a customer can go without reservations.

WILLIAM JOHNSON 
Rating:
3.0

Customer did not leave a comment.

JOSEPH CAROLLO 
Rating:
5.0

A little pricy but, that's to be expected with the gas price increase. Other than that, I'm completely satisfied..A++++

JOHN REAVES 
Rating:
5.0

Customer did not leave a comment.

Luis Torres 
Rating:
5.0

Customer did not leave a comment.

Gerson Olivo 
Rating:
1.0

I selected this location for the mobile pickup option. It does not have a mobile pickup option. Further, they altered my reservation by 1 hour.When I called the business nimber, the owner hung up and said I had the wrong number. So I waited outside in the rain for 1/2 hour. Nobody from the location or from Uhaul ever picked up the phone. Then they tried to charge me a two day rental...and I received a truck with an exhaust issue and poor fuel efficiency. Never again

Randy Taber 
Rating:
5.0

Customer did not leave a comment.

KATHRIN BIEMANN 
Rating:
5.0

Customer did not leave a comment.

Michael Lemire 
Rating:
1.0

My battery died when I stopped in the city, it was terrible!!! i missed my appointment, needed to wait for a contractor of Uhaul to come with the jump starter to help me and save me!!! and they charged my money for the ride I couldn't use the equipment, i lost time and money

Sergii Starostin 
Rating:
2.0

Customer did not leave a comment.

Amanda Vargas 
Rating:
5.0

Customer did not leave a comment.

IDELLE WEIR 
Rating:
5.0

Customer did not leave a comment.

YOGESH SHAH 
Rating:
1.0

Paperwork stated that the gas was at 1/4 tank which it was half that amount. The truck had debris and pieces of wood left from the prior rental. When I returned the vehicle, the gentleman was rude and refuse to park the truck in the location that he wanted it in. I only drove 67 miles and was charged for 89. The truck was only equipped with 12 moving blankets and I was charged for 24. I was also billed a cleaning fee for leaving the truck cleaner than how I received and I returned the truck with a 1/4 tank which was more than I received it. Very disappointed and expect a phone call, as the location has yet to answer the phone or return the voicemails that I have left for them.

Joe Jackson 
Rating:
3.0

Customer did not leave a comment.

Asyia Fisher 
Rating:
3.0

The truck was not cleaned - there was popcorn on the floor, the steering wheel was gross. I felt like I was riding in the subway. The gentlemen helping was nice but gave me his cell phone to speak with the Uhaul manager - it just felt a bit unsanitary.

ANNE PILOT 
Rating:
5.0

Excellent customer service

Ricardo Ramirez 
Rating:
5.0

Quick drop off and attendant was very helpful.

Karen Bruining 
Rating:
5.0

Customer did not leave a comment.

JAMESR WAINWRIGHT 
Rating:
5.0

Helpful, courteous, pleasant & professional representatives from placing my reservation, picking up the rental & the return.

JENNIFER GILARMO 
Rating:
5.0

Victor was great! Thanks so much!

GENEVIEVE CALLAHAN 
Rating:
5.0

Excellent service

IVAN FERRERA 
Rating:
5.0

Attendant very professional, helpful and friendly.

Anthony Bells 
Rating:
3.0

Need to keep pads in stock. All my furniture was damaged because they didn't had pads.

MALKEET SINGH 
Rating:
5.0

Great Service

MARLYN TROCHE 
Rating:
3.0

The load door was heavy to lift.

ERICKSON ROSARIO 
Rating:
5.0

Victor at Jass Gas station was fantastic! Super professional graceful and very responsive to details Highly recommend

ANDREA VALENTINI 
Rating:
4.0

Customer did not leave a comment.

JESSI PENA 
Rating:
5.0

Customer did not leave a comment.

Jason Mercedes 
Rating:
3.0

Customer did not leave a comment.

HEESUNG LEE 
Rating:
5.0

Very easy to do business with you. Everything from the initial search, order process, explanation of fees and procedures, and pickup couldn't have been easier. Will definitely recommend to friends and family.

THOMAS GALLAGHER 
Rating:
5.0

service is excellent.

XU HUANG 
Rating:
5.0

Customer did not leave a comment.

Claire Mcveigh 
Rating:
5.0

GUY WHO WORK THERE IS GREAT AND FRIENDLY

Daljit Singh 
Rating:
5.0

The staff was very friendly and helpful

Ahmad Ghiasi 
Rating:
5.0

The person who assisted me was helpful and friendly. Over all very happy with my experience

Donald Dodd 
Rating:
5.0

Customer did not leave a comment.

HECTOR VASQUEZ 
Rating:
4.0

Customer did not leave a comment.

Yoliza Despaigne 
Rating:
5.0

Customer did not leave a comment.

Wilfredo Perez 
Rating:
1.0

Customer did not leave a comment.

DANIELALBERTO RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Alicia Ann Caesar 
Rating:
3.0

my pick-up location was changed without any notification, which delayed my move, as I had to drive to a new location. My original pick-up location was in Bergenfield & I selected it because it was more convenient for me. If I was notified in advance, I would have scheduled accordingly. I also tried to call customer service & was on hold for 20 minutes

ilya Lyubarsky 
Rating:
3.0

Customer did not leave a comment.

MIHAIL SANTANA 
Rating:
5.0

Nothing we had a great experience picking up the equipment, using it and returning it…

Elaine Woodbury 
Rating:
3.0

Our reservation was for 10 and the truck didn’t arrive until 1:30pm… I was told I could drop off the truck at 1:00 on the day I need to return truck I was called and ask if I can return it at 12 I told the location i would do my best… I arrived 45min late due to heavy traffic and was charge an extra day.

MARIA RODRIGUEZ 
Rating:
5.0

Only issue which had nothing to do with this place,the haul that I originally made reservations with ran out can,I had to go to another haul,wasn’t happy further away,had to pay for more mile use!not happy

Frank Balido 
Rating:
5.0

Faster telephone response!

Herlito Lumaque 
Rating:
5.0

Customer did not leave a comment.

RUBENDANCHERLY REYES ALVAREZ 
Rating:
3.0

Customer did not leave a comment.

Jacob Butz 
Rating:
5.0

Make sure that they have clean cargo pads. We weren’t able to get any even though we had reserved some. They took that expense off the bill.

WENDELL MORRISON 
No reviews have been submitted for this location.

Additional Services at this Location

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