I was charged $145.20 when I rented a 16ft trailor and charged $30.80 when I dropped it off, which was on the same day I rented it. That's rediculous to be charged for returning it. Also, the return destination that was given to me was incorrect and I had to drive around town to find itTREY R.
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
no one was thereLouis A.
El cliente no dejó un comentario.LARRY C.
Leon was very knowledgeable and sweet. He answered my questions and made drop off easy even on Thanksgiving.Anne W.
El cliente no dejó un comentario.Elton D.
El cliente no dejó un comentario.Julia N.
El cliente no dejó un comentario.Carl L.
El cliente no dejó un comentario.Terry M.
I turned in the Truck on Sunday as required and the drop off location did not the drop off until Monday causing me to pay an extra $44 and I want this refunded ASAP. Thank You Tim WiseTIMOTHY W.
El cliente no dejó un comentario.Cory L.
El cliente no dejó un comentario.CARL G.
El cliente no dejó un comentario.Chelsei S.
El cliente no dejó un comentario.russell M.
Everything was perfectPurita F.
El cliente no dejó un comentario.Teresa F.
The owner is extremely Rude and unwilling to be of assistance. Short and evasive on the phone, and does not follow up. A large majority of the Google reviews on his Exxon in Jasper, TX are negative, counting all the way to years back. I thought I had left an item in the truck I dropped off, he said would check and call me back. After several hours I called again and he said had not had time to look. I also told him I needed another rental and pretty much brushed me off by saying I needed to call another number because I was calling his mobile (what he has listed in your paper work) but he never offered the number, instead he hung up. I still haven't heard back regarding my item left in the truck. I need a one way truck rental to transport a few items to New Braunfels, TX for a pretty hefty fee I am sure and was going to get it through him, but I guess I'll have to take my business elsewhere. I guarantee you are loosing a lot of business with him.RENE H.
Originally told would save $40 by bringing to Kirbyville location, then when they changed the # of the truck in Austin, they changed destination to Jasper without asking and charged me the $40. We most likely won't rent again due to the extra charge, I could have left it in College Station for that price and not had to pay any extra fee in stead of driving it further to my parents. We emptied it in College Station.Kelly J.
El cliente no dejó un comentario.Bret B.
El cliente no dejó un comentario.WILLIE K.
I had to clean out mud from the posts on the light plug because they were all full of mud. Also, no one at this company wore a mask, even if they worked in the office. They were nice, but I will choose another location next time I rent. The Katy location where I returned the trailer was great, efficient and fast.HOWELL W.
El cliente no dejó un comentario.Robert R.
Very rude. Never signed any paperwork did not meet my expectations of u-haul . Also didn't do any inspection of my trailer or help hook up. Will not use them again.Tara W.
There was a bit of trash in the back of the truck, but it was quickly cleaned when shown to the owners.LETCHER M.
They were great to deal with!Diana W.
Excellent customer service and professionalism. A+ organization.affinty H.
Staff were very professional and helpful. Top notch group...affinty H.
This is a very rural area (small) town, maybe more signage and or some insight as to who is representing you at this location could help? Do these people represent you? You're located where they are? When one asks them almost any kind of question and it is not â€œDeeâ€, they â€œhave no ideaâ€ about anything regarding any steps or processes or basic information except that, â€œYou'll have to talk to Dee but, she's sick.â€ Are you guys hiring because of the Pandemic? Take care of your employees, do what you can to keep them, I love UHaul, have used them all my life and I do not appreciate nor blame them entirely but, this is why bad stuff can be said about good companies.Emily H.
Staff was not helpful and gave me a truck that had not been cleaned and had a heavy odor of cigarette smoke. I had ordered blankets and a dolly and didn't realize until the next morning that they weren't in the truck. Then during the move at about 3 hours into the ride, the left hand mirror fell off onto the interstate.Derek P.
Your company is wonderful. Thank God for you!Pamela G.
Bee is rude and not helpful at all, all she says is you booked it online you have to go online or call uhaul!! Maybe need some else handling this part of business!! I come over 200 miles, had previously reserved a 26' truck and a dolly (which would have held everything I had to get) but when I got there all they had was a 20' truck and NO dolly. I was moving my things over 200 miles away and could not make 2 trips and did not get everything I needed to get. So therefore, we had to load everything with our own hands, did not get everything and have to make another trip!! No fault of my own because I had previously reserved the 26' truck and a dolly!! Now the price difference between a 26' truck and a 20' truck was only like $30. But the cost of 2 trips is going to cost me ALOT more, not to mention the hardship of having to load everything, freezer, refrigerator, stove, washer dryer and other heavy things by hand because they didnt have dolly I had previously reserved!! I am very disappointed and will be calling uhaul asap!! Pitiful and sad that we had to go through what we went through considering this was already set up online at least a week in advance!! Besides now I have to figure out how to get the rest of my belonging because of their error!!!Angela B.
Have better trained staff in regards of customer service and UHaul's policies.Rashad A.
Drop off box no one to speak toCathy W.
I rented a drive on car trailer. Trailer in good shape. The straps for the tires were in fair shape. Right side lights at first didn't work. Started working a little while later.JIM M.
El cliente no dejó un comentario.Richard W.
The yard needs to be properly filled and setup as it was full of mud and huge pot holeskarl A.
Make the online web easier to return items.DAVID H.
El cliente no dejó un comentario.Barry T.
El cliente no dejó un comentario.Barry T.
I ordered an appliance dolly that was not there which is no fault of the Uhaul dealer but this needs to be corrected on the website when reserving the additional items. Honestly the way things have gone with Uhaul in the last week, the only reason I would recommend Uhaul to anyone is due to a lack of options. The other Uhaul dealer in town is doing everything by phone and to say they are a cluster is an understatement!Keith R.
El cliente no dejó un comentario.Steven L.
Attitude & friendliness of the people at XXON was poor in Jasper, TX. Had a few issues with truck check out online/self service: odometer mismatch. I had a bit of trouble with the padlock on back of truck to access key for self check in. Then had to change trucks for odometer mismatch. The contract said full tank of gas, but only half tank in the truck. Generally I felt like I was a pretty large inconvenience to do business with this U-Haul location. Lady kept giving me attitude like all the issues where my fault... Site also didn't have dolly/moving cart or moving pads/blankets available, despite being able to order online. I'm unlikely to use U-Haul again. Conversely, the return experience in Round Rock, TX when I shared my experience was VERY good, prompt, & had GREAT customer service!Robert N.
El cliente no dejó un comentario.Robert L.
I showed up and I was told "My secretary isn't here and won't be here until after 9 am." I told him that the truck had to be checked in by 8 am or I would be charged money that I do not have. So, I put the key into the box outside and tried to check the truck in via the website. The website would not let me submit my location information to make sure that I was at the proper location. Checking the vehicle in was not pleasant.Jennifer C.
El cliente no dejó un comentario.GAIL C.
El cliente no dejó un comentario.Tonya J.
Service was upmost satisfying. Staff was most helpfulTerry M.
It ain't broke so don't fix it.Jessse C.
Gentlemen was fast and was able to do everything thru his phone. Drop off was flawless. Not a single problem with anything. Overall, I'm very happy with this facility as well.Jamison N.
I like the easy return, key drop off box. Everything was quick and easyMicelle H.
Showed up at 11:45. Didn't get my Ubox and leave until after one. It was promised to be ready by noon but instead it was buried behind a bunch of other boxes and not even on a trailer.Kenneth R.
Problems with internet service. Could not print out contract.Chester J.
Gene at Jasper Xxon was great! He was very nice and kind. The u-haul trailer was ready when we arrived, and Gene helped us hitch it up. He answered all of our questions. I highly recommend Jasper Xxon for all of your U-Haul needs.Byron D.
When we picked up the truck, we were told that it had 3/4 a tank of gas. When we dropped off the truck we made a special effort to fill it back up to 3/4. However, the clerk at the drop off place said the tank was only filled to a little over half and we had to pay over $22 . We think the gas gauge was faulty. We did/do not appreciate this.j.l. M.
Make sure computers are working!ALLEN T.
El cliente no dejó un comentario.Alexandria C.
El cliente no dejó un comentario.nicki D.
El cliente no dejó un comentario.Jody R.
El cliente no dejó un comentario.Nancy L.
We arrived at 4:00 pm and the place was closed, although the schedule on the door said it was open until 6.Christopher R.
They are greatBilly D.
El cliente no dejó un comentario.Ross M.
We dropped on a day when no one was there. Easy process though.Katherine B.
Before my time to pick up my rental, I was told that the truck size that I originally requested would not be available and that the next larger size would be offered to me at the cost of the original. I gladly agreed, happy to have a truck even though the cost for gasoline would be more. When I picked up the truck at the Jasper TX location I was charged the amount for the upgrade, being told that I was incorrect and that no such offer was ever made because it could not be found, insomuch as indirectly telling me that I was lying since they could not find any information to substantiate .what I had told them. I was further they had no way to further look into the situation.Sheldon S.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Jim M.
Only thing is that i would have appreciated a heads up on the insurance charge instead of just thinking it was 19.95 per day as advertised on the truck.ruth N.
El cliente no dejó un comentario.TOD L.
El cliente no dejó un comentario.Josephine B.
El cliente no dejó un comentario.Bradley N.
There was lots of broken glass in the back of the rental truck that we had to deal with before we could ever start packing it. Not good.George C.
I pulled in at 4:50pm on a Friday evening and they were closing down however they made sure I was taken care of. Service was good and the equipment was in good condition. Everything went well without issue. Easy to use and return. Thanksdennis A.
El cliente no dejó un comentario.patrick C.
El cliente no dejó un comentario.TAMMIE D.
1000 appointment and then 45 minutes at site getting registered. Half of moving day is wasted.Sharon H.
El cliente no dejó un comentario.robert H.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.Deborah S.
El cliente no dejó un comentario.susan V.
El cliente no dejó un comentario.PATRICK O.
El cliente no dejó un comentario.betty W.
El cliente no dejó un comentario.Mike H.
They were closed but were helpful over the phone.kody W.
Two thumbs upmatt W.
El cliente no dejó un comentario.WALTER B.
I called to get info an the lady was rude once i got there she seemed bothered by me and to help me. The guys that helped me there were very helpful and nice.nadia J.
El cliente no dejó un comentario.Cindy N.
Office staff rude and argumentativeLeon M.
El cliente no dejó un comentario.PATTI G.
This was the absolute worst experience ever i work in customer service and u haul made my life miserable i booked online they incorrectly showed me rates for movers who were 3 plus hours from my home the location. I selected for pickup didn't have the truck i selected or the equipment was i notified absolutely notDaniel S.
I have use Jasper Exxon twice. I use a trailer for a train club in Houston to carry club equipment to shows. It is easier to rent the trailer in Jasper and return to Jasper. I get first class service from Jasper Exxon. They go out of their way to help me hook up and unhook the trailer.Jim M.
El cliente no dejó un comentario.Timothy P.
El cliente no dejó un comentario.Jason S.
Worked above and beyond to make my return with ease. Friendly staff, and large stock of eqipmentLeon C.
El cliente no dejó un comentario.BART S.
El cliente no dejó un comentario.Lana L.
El cliente no dejó un comentario.john O.
The uhaul Representatives were EXTREMELY rude knowing they were the only reps in town. No assistance what so ever except to take our money. None of the uhaul requirements were performed like inspections. Best advice is to find better representation for UHAUL in Jasper Texas.Adrian S.
Lower the prices.Curtis B.
El cliente no dejó un comentario.Cherie L.