They are the only location I rent from.
Jennifer R
Customer Reviews for Janeens She Shed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience and excellent customer service. Would definitely use again.
Eddie BUsed the 24/7 app to pick up the truck. Took several attempts to obtain the information to get the keys, then no provision was seen to check starting mileage or not any damage to the vehicle. Upon return it was discovered the mileage in the system was different from the mileage on the truck, resulting in extra charges. Thankfully I had the presence of mind to snap a photo of the starting and ending mileage. About an hour later I had a credit for the extra mileage. The app needs work to make it more user friendly. The locations need to verify the information once a truck is returned. Thankfully this happened on a Saturday and I didn’t have to miss extra time away from work.
Steve MThe absolute BEST UHaul experience I've EVER had! Janeen is so friendly and accommodating and really knows her stuff! UHaul is lucky to have her and this location!
Allie MI would recommend this location to everyone. The staff was so helpful and kind. Great customer service
Angela BSmooth rental
jim dI really can’t think of much. Every thing was great. I would have like to be able to purchase a nice lock for the back but other than that im very satisfied. Thank you.
JOSHUA HThe only issue I ran into was that the cab of the truck smelled like cat urine. Nothing rolling the windows down couldn't help, but just a minor inconvenience.
Brian CVery kind and helpful staff. She explained to me I was charged for a second day and showed me the detailed receipt.
Katie CEverything was perfect! Thank you!
Cindy FTrash in cab, someone’s table leg was left in the corner of the cab of the truck. The truck had 7/8 tank of fuel when I picked it up when I went to return it the gauge suddenly stopped working I filled it all the way up and drove it back to the return with it reading 1/2 a tank even though it was up to the cap with gas. I didn’t receive any credit for the extra gas I put in it
Jeff NGreat service!!! Thank you, this will be my preferred choice from now on.
Randall OLocation was very clean. Staff was super helpful and C friendly.
Kay BThere were roaches all in the truck. It was an after hours pick up so even though I tried to reach them for 2 days, Noone was ever on site or answered the phone. Horrible.
Journey RWhen I made my reservation I made it for 7:30am. I get to my location and it’s closed. I then called your customer service and they told me “they must have gotten busy and forget to leave the keys for you to self checkin. You’ll have to wait until the location opens at 9” The lady didn’t get to the location until 9:40. I had movers at my home at 8am. I had to pay for 2 extra hours EACH because we couldn’t get this right. Who pays for the mistake? Because it sure shouldn’t be me-the customer.
Emily PCustomer Service was great. The gentleman there was very helpful through the entire process. If I need to rent from uhaul again I will definitely consider this location.
Cristie KEverything was great
Allen BThe truck was a piece of crap. It stunk like cigarette smell cover by Carpet Fresh. It gave me q headache driving it. It was a piece if crap and there was an exhaust leak. It sounded like a bad exhaust manifold gasket.
JASON PEveryone there was friendly very professional and really enjoyed my time
Cathaleen MFriendly and helpful people.
Anthony CWould totally recommend this location. Friendly and very helpful.
ronald sThe process was easy and all done from my phone after business hours. The location has a lot of space around it so it is easy to know exactly where to park and gives plenty of room to do so.
Brooke Lshe was amazing but u haul messed up as a company
CAMILA SVery helpful and friendly staff
Jay JThe most perplexing, if not discouraging step/effort as online via corporate online reservation service.
TD NAgain, could not have been easier.
HOWARD KLack of supplies, looks like a region issue
Johannes BThank you for your Saturday hours and your kindness as we picked up the equipment.
Clare MSTAFF WAS VERY FRIENDLY AND HELPFUL.
TIMOTHY QNo improvement needed.
JERRY SVery nice couple worked with me after hours to get truck turned in
Mark B