Had a date booked well in advance and not even 24 hours before truck pick up received an email that truck needed to be picked up EARLY as they couldn't accommodate. Help had already been arranged and we weren't able to change that. So very upset with lack of availability.Robert K.
Customer Reviews for J&R W Of Olean Inc
(Distribuidor de U-Haul del vecindario)
Olean, NY 14760
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 1 p. m.
- Dom.: 8 a. m. - 11 a. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.LAURALYNETTE C.
El cliente no dejó un comentario.Terry L.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.austin H.
Lower the prices ðŸ˜BRENDA B.
El cliente no dejó un comentario.Elizabeth L.
Keep doing what your doing. U guys rockAndrew W.
El cliente no dejó un comentario.MaryClaire K.
Could not be more pleased with the service and equipment. Quick check out and easy return. Will definitely use againLawrence K.
Everything worked greatRyan B.
El cliente no dejó un comentario.Randy W.
El cliente no dejó un comentario.VERONICAJANE J.
El cliente no dejó un comentario.DONALD B.
El cliente no dejó un comentario.ERIC M.
El cliente no dejó un comentario.Jill G.
El cliente no dejó un comentario.Guillermo R.
I ordered online and everything was ready when I arrived. Both employees were friendly, kowledgeable, and helpful. Eqyuipment worked better than I expected for the need I had. Definitely will use them again.Charles W.
El cliente no dejó un comentario.Christy S.
El cliente no dejó un comentario.Donald B.
Excellent service from beginning in New Smyrna Beach, FL to Olean, NY. I would have left my U Box in Olean but wanted climate control and it was not available at that location . I certainly would recommend UHaul Box.Jane A.
El cliente no dejó un comentario.Richard K.
All was excellentElie N.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.Angel M.
This was our second location which fortunately had what we needed. Original site had entered a wrong date for our pickup of the trailer so we need to find another location quickly.Russell B.
We did an after hours drop off, therefore, we didn't interact with any staff at this location. However, it was easy to locate and had a large parking area available.Karen G.
Very good service, and clean truckMichael G.
Everything went well. Staff was very informative and cooperative. I don't see where any improvements are needed.Randy W.
El cliente no dejó un comentario.MALANNAJAILEEN F.
El cliente no dejó un comentario.JOSEPHTHOMAS B.
No improvements come to mindKatherine T.
El cliente no dejó un comentario.Todd C.
El cliente no dejó un comentario.frank C.
Haven't got our deposit back yet and was wondering how long it takes to get back.Timothy W.
El cliente no dejó un comentario.Lori O.
El cliente no dejó un comentario.William W.
Ron at this location is helpful knowledgeable and very patient with questions highly recommend this locationBILL M.
El cliente no dejó un comentario.Patricia C.
El cliente no dejó un comentario.Timothy B.
El cliente no dejó un comentario.Alvin J.
Good internet experience and even better customer service. They helped me connect the trailer and made sure it was safe.Joseph S.
El cliente no dejó un comentario.Theodore C.
Nothing, you guys were perfect. Extremely friendly customer service!! Will definitely come back when I need to move all my stuff from my storage unit!justice B.
To have a radio that works some people like to listen to musiccharles V.
El cliente no dejó un comentario.Joseph F.
El cliente no dejó un comentario.Shane W.
El cliente no dejó un comentario.Daniel G.
El cliente no dejó un comentario.Lori K.
Fix the addressDavid A.
Staff was excellent and very courteous and cared for my safety. As always a pleasure to do business with this branch of U-Haul!.Samuel M.
For this location there really isnt any improvements I can see. They were excellent to deal with. Very understanding when we had a family emergancy.Lydia M.
El cliente no dejó un comentario.Max J.
They were friendly, helpful. My son thought he could hook up, but had problems with his hitch and ball, and they came out and helped get that off, then my son had electrical issues and they gave his some electrical tape to fix it, no extra cost. It was cold out. It was nice to see. We will definitely be going back when our son is done with the semester at college.Tiffany C.
The location to pick this UHaul Cargo van was convenient, the people we dealt with to make pickup arrangements were very nice, efficient and were plea8to work with. But, as for the rest of this review.....I .am very sorry to give this review, as I do NOT like to complain, at all, however..... This UHaul Cargo van was NOT clean, and had the WORST SMELL of cigarettes. I do not smoke, and should not have to be forced the second hand smoke smell either. If I had the choice to turn the van around and not use it, believe me I would have. Be had a loss of anloved one whose things had to be removed from her apartment, and had to keep driving, using this can. It was NOT clean, and with he COVID pandemic, shame on the people who allowed this to be rented without being taken care of. I called following day to discuss this issue, and was told that they charge the people extra for smoking because they're not allowed, yet they still charged me full price for the usage. I'm very disappointed. I apologize for this review, as I dont like negative feedback, but you emailed me, and I needed to make you aware.Hailey C.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Arthur T.
They were very helpful, professional and personable.Bryan L.
Pops as I we call him at K&K Discount Tires is Awesome. Pops and his Son as he call him (The Boy) are absolutely the best ever. Everyone gets treated like family and if you're looking for a great deal on tires he's the man to see. Pops Thanks for Everything We Love You and The Boy Y'all are the Greatest.ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'-ðŸ'- see ya hopefully in the Springâ„ðŸŒ¨â›„slynnia S.
El cliente no dejó un comentario.Brittany M.
El cliente no dejó un comentario.Will O.
They are so friendly and go above and beyond. Like working with friends. I highly recommend them.Sheila D.
We had a nice easy trip. Rental worked out and great.Jennifer S.
Great customer ServiceMARK G.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Brandi J.
El cliente no dejó un comentario.Christopher B.
It was good.Debbie M.
No issues, just the drop. We did leave 6 blankets in the back. We are not sure, but we received no credit for this on our bill. We forgot to mention at the drop.Joletta M.
El cliente no dejó un comentario.john K.
The office was dingy and the man at the desk was unmasked. He seemed to know his equipment, but struggled with the computer.Jeanne W.
El cliente no dejó un comentario.Wesley Z.
El cliente no dejó un comentario.Brian E.
El cliente no dejó un comentario.CHANDA C.
I'm order to improve your service the workers need to check the uhaul every time someone uses it which they did not. I got charged for the condition inside of the uhaul with no evidence that it was me that did anything. It was cleaner after I used it than when we received it. There was what looked like bleach marks on the Matt in the back of the uhaul and what looked like powedered sugar. I will not go through this company again as long as I don't get my money back.Peter A.
El cliente no dejó un comentario.Craig C.
Very nice customer service ðŸ‘MICHAEL S.
El cliente no dejó un comentario.Jessica H.
El cliente no dejó un comentario.Stephen H.
Damage on passenger side of box was not noted. Broken cup holder was not noted. Claimed 7/16 tank of gas looked more like 3/8 and confirmed by fillup after pulling out: 57 gal tank took 35 gal to fill. U-haul system accepted pics of all this and no problems at drop off. Pick up otherwise smooth and friendly and open before stated time.Allen K.
Tell people about the hitch back-orders. Also if this happens give us some type of discount and an option to get a different vehicle. The pick up site location didn't give and give us an option of a truck after the mixup.Christopher C.
Very helpful and efficientCharles C.
El cliente no dejó un comentario.Nolan A.
El cliente no dejó un comentario.Kristyna M.
El cliente no dejó un comentario.CHERYLA K.
Extremely Pleasant and helpful on my return a good trailerGLENN B.
El cliente no dejó un comentario.Francis W.
El cliente no dejó un comentario.Christopher H.
Very helpful!MICHAELJAY B.
El cliente no dejó un comentario.Joseph W.
Everything worked out fine!Robert O.
The U-Haul folks in Olean Ny were great. They even showed up at a garage sale we were having. Overall the experience was fine until arrival in Denver. It was a day late coming to Arvada so I agreed to pick it up in Denver the next day. Well after a two hour wait we were told our box got lost. The following Monday it was found. Not a big deal since we could deal but it sucks when you make plans etc. to unload. Would be nice if U-Haul compensates us a few days since delivery is guaranteed. Nonetheless our stuff got across country safely at a reasonable price.David H.
El cliente no dejó un comentario.William S.
El cliente no dejó un comentario.Terry P.
I could not get the drop off web site to work so I just wrote on my contract the time I dropped it off and my phone number and that I had trouble with the website. They called the next day and were very nice!JULIECLARE G.
El cliente no dejó un comentario.cody W.
Very courteous and informative.Jared G.
El cliente no dejó un comentario.WILLIAM H.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!