Comentarios del cliente para J&M One Stop Shop

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de J&M One Stop Shop

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Michael M.
Grado:

Was nice Employee And helpful

MARY M.
Grado:

In today's health crisis, the store needs to have wipes and cleaning sprays available for anything and everything that employees and customers might touch. Plus the interior of the business must be kept really clean if customers are going to be entering and doing any paperwork inside the business. That's just the way it has to be for the next few months, at a minimum.

Stan R.
Grado:

El cliente no dejó un comentario.

Ray P.
Grado:

El cliente no dejó un comentario.

Dominic W.
Grado:

Needs more space

Douglas L.
Grado:

I had a reservation for this size truck at Bismarck but ended up having to drive 115 miles one way to Mobridge to get it cause Bismarck did t have one even though I reserved one 45 days in advance. I was not impressed. Mobridge people were friendly but truck was kind of dirty both inside and out.

MARY M.
Grado:

El cliente no dejó un comentario.

Edward T.
Grado:

Thanks

Edward T.
Grado:

Only place to drop in this region was not satisfied with it because it was about 80 miles from where I was told to drop. I felt that I should have been worned and compensated for fuel

juanita W.
Grado:

El cliente no dejó un comentario.

Jon F.
Grado:

El cliente no dejó un comentario.

Jonah C.
Grado:

El cliente no dejó un comentario.

Todd F.
Grado:

The

david M.
Grado:

The people I was dealing with we're not knowledgeable on how to charge me or rent me the equipment for that matter. Poor service

Andrea P.
Grado:

Better communication with the new pick up place you are given due to the nearest uhaul equipment you requested wasnt available so you were sent somewhere 2 hours away

Jay C.
Grado:

I was quoted wrong and still haven't received a emailed receipt like they said..

Charles F.
Grado:

El cliente no dejó un comentario.

Aaron J.
Grado:

El cliente no dejó un comentario.

David B.
Grado:

El cliente no dejó un comentario.

Kenberly C.
Grado:

The truck used has a bad transmission, my rpm would be at the 2/3 when i was going 55mph on the highway which caused me to use alot of gas so i spent alot of money on gas alone. I was not happy as I didn't realize it would be so expensive, also it took me over an hour to actually get the code for the keys when i reserved 2 weeks in advance and the 24/7 was extremely difficult to do, i called Uhaul about 4 times before i actually got the keys! I was not happy

David K.
Grado:

cabin interior had dog or cat hair on seats....... I had booked truck in Aberdeen but had drive to 90 miles one-way to pick up truck in Mobridge. Local sites fine, but this is corporate U-haul issue-was only notified two-days in advance that there was a truck shortage.

CHARLES M.
Grado:

offer a spare tire.

Ernestine N.
Grado:

El cliente no dejó un comentario.

Lynn L.
Grado:

El cliente no dejó un comentario.

Lance S.
Grado:

El cliente no dejó un comentario.

Shontel M.
Grado:

El cliente no dejó un comentario.

Lynn L.
Grado:

The trailer was clean, but very scratched and dented. Appropriately humorous and friendly staff to work with when we picked up the trailer. Actually an enjoyable transaction!

Benjamin S.
Grado:

I rented this trailer for my son (24), actually, who was moving from Brookings to Sioux Falls. And I have rented other trailers from you in the past. The folks in Mobridge are great, and very accommodating, as are the gals on the phone in--where? Fargo? They are always so nice. Where you DO have a problem--and trust me, I DO understand how and why this happens--is that with so many dealers and countless trailers and trucks, keeping track of them is practically impossible. Especially if a dealer has U-Haul as a sideline, which would be the case in smaller towns. This is not to look past that the majority of your customers either don't have a clue, or don't care. How can you fix this? Eliminate the paper chase by having the customer call into your office when dropping off a unit. Yes, I know this would probably be cause to start drinking before 5:00, but the number they call could be a 'recording center' where they hear a three-part tutorial. Who are you, identified by your cell number. Where did you just drop off your rental? What time did you drop it off? All considered, U-Haul is still a pretty doggone impressive company, and your folks on the phone do a really good job. Call if you'd like other input...but I may have to put you on 'hold', because the President calls me several times each day, asking, "Now what the hell should I do?" Okay, so maybe I'm still waiting for that first call. In closing, in smaller markets, it might be helpful for you to have your dealers provide customers (out-going and incoming) with a cell phone contact. Especially for old people like me, who understand voice commands better than their Smart Phone they're still trying to figure out. Thanks. You folks do a good job.

Kaitlyn B.
Grado:

I didn’t have issues with the location in Mobridge. I had issues with the U Haul company. I reserved my truck and they still let someone else take it. When I called to figure out why my truck wasn’t at my pick up location no one apologized for the experience I was having and the woman I talked to was very rude. I never want to use U Haul again from this experience alone.

Ronald M.
Grado:

Customer service was very professional and personable and accurate

Kevin H.
Grado:

El cliente no dejó un comentario.

Benjamin S.
Grado:

Jim, Mariah, and MIchael are #1 in my book. I've rented a number of your trailers over the years, and they are the best! Very friendly and accommodating. I give them 5 stars!

Nina M.
Grado:

This is a small place, I called in to say we were bringing the trailer back & someone was there to help us immediately. Don't need to improve, you're doing good at this location.

Adolfo H.
Grado:

Have more vehicles in the state the person is moving from and actually give the discount they say they will and then not apply it! Worst mistake was going with U-Haul never again for any moving experience

Frank W.
Grado:

El cliente no dejó un comentario.

STEVE F.
Grado:

El cliente no dejó un comentario.

Daecia L.
Grado:

El cliente no dejó un comentario.

KARL V.
Grado:

El cliente no dejó un comentario.

Curtis J.
Grado:

They were verry thorough, they went over everything with me ,verry professional .and they smiled while helping,and asked if i had any questions,and i had no questions because they were verry thorough.thank you.

CURIS J.
Grado:

It's pretty hard to improve on a perfect experiance the customer service was first class verry polite courteous,they explained everything well ,two thumbs up i would rent from the mobridge office in a heart beat ,i wish all rental shops were as good as them ,

COLLEEN K.
Grado:

El cliente no dejó un comentario.

Curtis J.
Grado:

They were the nicest most polite, helpfull people.for directions and information,5stars people like them will definitely get repeat business, they were very thorough.

DARREN W.
Grado:

Very easy to rent.

georgina V.
Grado:

Dropped off after hours, didn’t get to see inside or meet staff. However, location was easy to find, the outside looked good and vehicles parked there looked clean and in good condition. Drop off was very simple as well.

Travis P.
Grado:

El cliente no dejó un comentario.

REBECCA S.
Grado:

She was very friendly and had called a couple of times to check on my need for the truck.

JILL H.
Grado:

El cliente no dejó un comentario.

CAROL D.
Grado:

El cliente no dejó un comentario.

melvin M.
Grado:

We had reserved a 6/12 trailer and the night before the movers were to load us we were informed that the trailer we were to pick up was in an accident and that if we wanted a trailer we would have to go to McLaughlin, SD an hour and a half, one way, to get this trailer. A customer should not have to run after a trailer, they should have some on reserve for these kinds of situations. The trailer had 3 bad tires that had to be replaced half way through our trip. The u haul representative that helped us with the tires said this trailer should not have been sent out with these tires.

RAY L.
Grado:

El cliente no dejó un comentario.

joe K.
Grado:

Personel at return location were very helpful and pleasant to work with

Charles W.
Grado:

El cliente no dejó un comentario.

Shannon N.
Grado:

The discount i was supposed to receive for driving two extra hours was not applied. the pick up lady was very detailed, aware of my drive, and made sure i applied the x marks, 12 to be exact... oahe pawn, John, was exceptional as well. quick, precise, and polite. was a haul, but wonderful to have

Fay L.
Grado:

El cliente no dejó un comentario.

BONNIE J.
Grado:

El cliente no dejó un comentario.

PAUL S.
Grado:

It was closed so I just dropped the trailer

Clinton B.
Grado:

El cliente no dejó un comentario.

Carissa A.
Grado:

El cliente no dejó un comentario.

Kathy D.
Grado:

Uploading pictures in rural areas is very difficult when Wifi is not available. This needs to be changed.

richard M.
Grado:

No one was there

Kevin H.
Grado:

El cliente no dejó un comentario.

PATRICK B.
Grado:

the service i received from J&M was excellent could not have asked for anything more

Bruce G.
Grado:

El cliente no dejó un comentario.

Jeff L.
Grado:

El cliente no dejó un comentario.

Douglas V.
Grado:

El cliente no dejó un comentario.

Kenneth K.
Grado:

El cliente no dejó un comentario.

peggy F.
Grado:

El cliente no dejó un comentario.

Dan L.
Grado:

I wasnt even sure if anyone was there. There was a hose running out of the garage door but no lights were on that I could see. I was unable to report the air conditioner not able to keep up due to the engine cover in the cab not being fastened. I found this out on a nice 95 degree day. Would have been nice to let someone know in person

PAMELA R.
Grado:

El cliente no dejó un comentario.

Alfred S.
Grado:

Excellent service.

RICHARD M.
Grado:

I had no problem at this location. They explained everything well and had no problems.

Quinten F.
Grado:

El cliente no dejó un comentario.

harlan F.
Grado:

El cliente no dejó un comentario.

Robert N.
Grado:

no one was there not open 11am Monday morning

Bruce R.
Grado:

El cliente no dejó un comentario.

jared H.
Grado:

El cliente no dejó un comentario.

MICHAEL D.
Grado:

El cliente no dejó un comentario.

judy B.
Grado:

El cliente no dejó un comentario.

Karey H.
Grado:

I had a scheduled appointment at 9 a.m. but I didnt receive my dolly and paperwork until 9:30a.m. J&M didnt open their shop until then. Made me wait a half of an hour to start my day.

MICHAEL H.
Grado:

The customer service was outstanding! I feel that they went above and beyond my expectations! I was very pleased!

JIM R.
Grado:

El cliente no dejó un comentario.

BARRY W.
Grado:

El cliente no dejó un comentario.

GREGORY H.
Grado:

First visit and use of a u haul . Your service saved the day . The unit pulled well and was I impressed with it , although I was worried about what would happen in the event of a flat . I didn't think about until hours down the road and didn't think to ask about a spare before leaving . They did give me the number in case of a problem.

Rebecca J.
Grado:

no one at location when I arrived. I had difficulties with the right ratchet strap on the car dolly & no one to help. ended up with a lock out bill bcuz of wind & trying to deal with getting the car off the dolly. otherwise, they did answer th phone.

ANTHONY S.
Grado:

the trailer/ car transport does have trailer brakes surge style i was told it was only breakaway brakes i was anxious all the way home but trailer handled good

Rebecca J.
Grado:

El cliente no dejó un comentario.

NIKKI W.
Grado:

El cliente no dejó un comentario.

Don P.
Grado:

El cliente no dejó un comentario.

Jomay S.
Grado:

I wish there was a 36 hour grace period before having to pay another day's rent for being late.

RYAN P.
Grado:

It would be helpful if everything on the trailer worked properly prior to using it. I had to fix the wiring for the tail lights, and the tie down boards inside were broken and some missing. The top left corner of the trailer had the rivets all busted out.

AUSTIN C.
Grado:

El cliente no dejó un comentario.

Tamar D.
Grado:

Originally I was supposed to pick up in Bismarck, but for some reason they couldn't follow thru with their rental, even though I booked it weeks ago, so i had to drive 1 1/2 hours to get a truck. Not impressed.

JENNIFER V.
Grado:

El cliente no dejó un comentario.

Lynn H.
Grado:

El cliente no dejó un comentario.

mike K.
Grado:

They did a good job helping us out. We would use them again.

Kevin S.
Grado:

El cliente no dejó un comentario.

Steven G.
Grado:

El cliente no dejó un comentario.

brian V.
Grado:

El cliente no dejó un comentario.

DAVID B.
Grado:

El cliente no dejó un comentario.

VICTORIA B.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

Back
To Top