Comentarios del cliente para J&M One Stop Shop

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de J&M One Stop Shop

Grado total:

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Charles F. en

Grado:

El cliente no dejó un comentario.

Aaron J. en

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El cliente no dejó un comentario.

David B. en

Grado:

El cliente no dejó un comentario.

Kenberly C. en

Grado:

The truck used has a bad transmission, my rpm would be at the 2/3 when i was going 55mph on the highway which caused me to use alot of gas so i spent alot of money on gas alone. I was not happy as I didn't realize it would be so expensive, also it took me over an hour to actually get the code for the keys when i reserved 2 weeks in advance and the 24/7 was extremely difficult to do, i called Uhaul about 4 times before i actually got the keys! I was not happy

David K. en

Grado:

cabin interior had dog or cat hair on seats....... I had booked truck in Aberdeen but had drive to 90 miles one-way to pick up truck in Mobridge. Local sites fine, but this is corporate U-haul issue-was only notified two-days in advance that there was a truck shortage.

CHARLES M. en

Grado:

offer a spare tire.

Ernestine N. en

Grado:

El cliente no dejó un comentario.

Lynn L. en

Grado:

El cliente no dejó un comentario.

Lance S. en

Grado:

El cliente no dejó un comentario.

Shontel M. en

Grado:

El cliente no dejó un comentario.

Lynn L. en

Grado:

The trailer was clean, but very scratched and dented. Appropriately humorous and friendly staff to work with when we picked up the trailer. Actually an enjoyable transaction!

Benjamin S. en

Grado:

I rented this trailer for my son (24), actually, who was moving from Brookings to Sioux Falls. And I have rented other trailers from you in the past. The folks in Mobridge are great, and very accommodating, as are the gals on the phone in--where? Fargo? They are always so nice. Where you DO have a problem--and trust me, I DO understand how and why this happens--is that with so many dealers and countless trailers and trucks, keeping track of them is practically impossible. Especially if a dealer has U-Haul as a sideline, which would be the case in smaller towns. This is not to look past that the majority of your customers either don't have a clue, or don't care. How can you fix this? Eliminate the paper chase by having the customer call into your office when dropping off a unit. Yes, I know this would probably be cause to start drinking before 5:00, but the number they call could be a 'recording center' where they hear a three-part tutorial. Who are you, identified by your cell number. Where did you just drop off your rental? What time did you drop it off? All considered, U-Haul is still a pretty doggone impressive company, and your folks on the phone do a really good job. Call if you'd like other input...but I may have to put you on 'hold', because the President calls me several times each day, asking, "Now what the hell should I do?" Okay, so maybe I'm still waiting for that first call. In closing, in smaller markets, it might be helpful for you to have your dealers provide customers (out-going and incoming) with a cell phone contact. Especially for old people like me, who understand voice commands better than their Smart Phone they're still trying to figure out. Thanks. You folks do a good job.

Kaitlyn B. en

Grado:

I didn’t have issues with the location in Mobridge. I had issues with the U Haul company. I reserved my truck and they still let someone else take it. When I called to figure out why my truck wasn’t at my pick up location no one apologized for the experience I was having and the woman I talked to was very rude. I never want to use U Haul again from this experience alone.

Ronald M. en

Grado:

Customer service was very professional and personable and accurate

Kevin H. en

Grado:

El cliente no dejó un comentario.

Benjamin S. en

Grado:

Jim, Mariah, and MIchael are #1 in my book. I've rented a number of your trailers over the years, and they are the best! Very friendly and accommodating. I give them 5 stars!

Nina M. en

Grado:

This is a small place, I called in to say we were bringing the trailer back & someone was there to help us immediately. Don't need to improve, you're doing good at this location.

Adolfo h. en

Grado:

Have more vehicles in the state the person is moving from and actually give the discount they say they will and then not apply it! Worst mistake was going with U-Haul never again for any moving experience

Frank W. en

Grado:

El cliente no dejó un comentario.

STEVE F. en

Grado:

El cliente no dejó un comentario.

Daecia L. en

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El cliente no dejó un comentario.

KARL V. en

Grado:

El cliente no dejó un comentario.

Curtis J. en

Grado:

They were verry thorough, they went over everything with me ,verry professional .and they smiled while helping,and asked if i had any questions,and i had no questions because they were verry thorough.thank you.

CURIS J. en

Grado:

It's pretty hard to improve on a perfect experiance the customer service was first class verry polite courteous,they explained everything well ,two thumbs up i would rent from the mobridge office in a heart beat ,i wish all rental shops were as good as them ,

COLLEEN K. en

Grado:

El cliente no dejó un comentario.

Curtis J. en

Grado:

They were the nicest most polite, helpfull people.for directions and information,5stars people like them will definitely get repeat business, they were very thorough.

DARREN W. en

Grado:

Very easy to rent.

georgina v. en

Grado:

Dropped off after hours, didn’t get to see inside or meet staff. However, location was easy to find, the outside looked good and vehicles parked there looked clean and in good condition. Drop off was very simple as well.

Travis P. en

Grado:

El cliente no dejó un comentario.

REBECCA S. en

Grado:

She was very friendly and had called a couple of times to check on my need for the truck.

JILL H. en

Grado:

El cliente no dejó un comentario.