Comentarios de los clientes para J&M Auto Service

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de J&M Auto Service

Clasificación general:

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Dayne M.
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We originally were scheduled to drop off at a gas station in Coosawhatchie SC. When we arrived the cashier told us to leave it on side of bldg if we could find a space that didn't block anything. If not we would have to take it somewhere else. She said she would check us out when she got time. We wanted to be checked out when we dropped it off so we drove another 10 miles to J&M where she was friendly and checked us out immediately. I called the phone number of the person in charge of Coosawhatchie store several times to let them know what had transpired, but no answer and voice mail was full. Bad business and rude customer service.

Montanna W.
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El cliente no dejó un comentario.

Charles H.
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El cliente no dejó un comentario.

Shaun S.
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Contactless pickup was not an option. Pick up was a liquor store. Place was overrun with cats. Extreme smell of urine in the building. Would not recommend this location.

christina C.
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And here we have more errors. This isn't even my drop off. I will have my lawyer contact you guys.

Joe B.
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Tell customers that if they have allergies not to go here. They had cats all over the liquor store where they rent the U-Haul. The inside of the cab was also full of cat hair and the door was full of water (it appears to be from leaving the windows down). Also, the location is really ‘dots red dot liquor store' not J&M auto. They share the same parking lot and when I went to J&M they sent me to the liquor store.

William G.
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El cliente no dejó un comentario.

John G.
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Filthy and odor of cat urine.

SUZANNE L.
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I am due a refund and still have not got the refund. I returned it a day early with less mileage. I hope someone will please contact me. Thank you

Eileen B.
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Property was a mess. Lady who was there was upset because she didn't want any more trailers. We told her we were sorry but we'd had it set up days in advance and showed her the paperwork. She made a few sarcastic remarks and immediately got on the phone to UHaul to complain. She said she'd check it in later when she was done with her call. We asked her to sign the paperwork proving we'd returned it on time which she did.

garry Y.
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The owner was terribly frustrated that I was directed to her location (which is very unappealing). She was as helpful as she could be but I wouldn't choose this location to transact Business.

Jeffery S.
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El cliente no dejó un comentario.

Glenda C.
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El cliente no dejó un comentario.

Heath G.
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El cliente no dejó un comentario.

Robert D.
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If you want a real view, send regional manager to this sight and you will be appalled! Mud holes, dirt property, backed turn in item against fence where weeds were 2 feet high! Part of building making up square we're rental units with more than 5 cats laying around! Wish I had taken pics! This place gives usual a bad name!!

STEPHEN S.
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Very friendly staff and very helpful. Convenient location.

JOSIE A.
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El cliente no dejó un comentario.

carrie C.
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El cliente no dejó un comentario.

ANUSCHKA S.
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El cliente no dejó un comentario.

Jo Anne S.
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El cliente no dejó un comentario.

Jorge M.
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Mantener el mismo nivel de información y trato cordial como el que recibimos excelentes personas

Keith B.
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Brandy at J&M was extremely helpful. Unfortunately U-Haul's reservation system is very frustrating. The first email confirmation stated the tow dolly was available for pick up at ABC Storage in Beaufort SC. I called and was told the only dolly they had has a flat tire. After calling three times and being hung up on by the automated phone system I finally reached a gentleman who said we were on a three way call with J&M. He stated J&M was sending a text confirmation for a tow dolly at their site. Upon arriving at J&M I was told they had no tow dollies to release. U-Haul's customer service before the point of purchase leaves a bit to be desired.

Jacob I.
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This place was the absolute worst I have ever been. The building smelled of cat urine so bad that it stung my nose and lungs, and the people were rude. My rental was not ready, the tow dolly had no lights, and they promised to have it fixed by the time my truck got loaded but they did not. They wasted my entire day trying to figure out the tow dolly situation and caused me to incur extra fees for extending my rental, when I was told it would be complimentary due to the run-around I'd gotten about the tow dolly. Not the mention the lady at the counter was extremely rude, complained about uhaul the entire time, and lectured me about how I shouldn't be using a tow dolly to transport my car because I hadn't done it before. Horrible, horrible experience.

Chester C.
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El cliente no dejó un comentario.

JOHN C.
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El cliente no dejó un comentario.

David L.
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The pick up and dealing with the location was good. But the main office is not. We had a refund and as usual unlike a few other companies they keep your refund for a week. Now that is wrong.

Rossetta N.
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This location rented a trailer that was broken, unfortunately I didn't know it was in that condition until I got back home the fender was totally hanging. I did report it when I noticed it.

Ricardo R.
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Awesome location and extremely helpful agent. They always have the equipment needed when needed... Thanks again.

Kathy S.
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The pickup location was excellent customer service. The U-Haul company gets a POOR rating. They cancelled by appointment and did not call me. I had a confirmation number and book two weeks in advance. How can a company cancel a reservation without contacting the person Bad customer service!!! I should be confiscated for my trouble.

Bill L.
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El cliente no dejó un comentario.

Bill L.
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Rude, Rude Rude

jennifer T.
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check the back of the trucks. We had blankets and a dolly that we did not order but turned them in when we dropped off. It was a pleasant surprise and unexpected.

CALVIN A.
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El cliente no dejó un comentario.

MARTIN D.
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El cliente no dejó un comentario.

Daniel E.
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Terrible service No one there to drop off

David L.
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El cliente no dejó un comentario.

Mark B.
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El cliente no dejó un comentario.

James L.
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The owner/operator of this business does a wonderful job of serving customers and taking care of local stray and abandoned cats. She is a real hero to me!

ELIZABETH B.
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El cliente no dejó un comentario.

Roy W.
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El cliente no dejó un comentario.

Bill L.
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El cliente no dejó un comentario.

Jess P.
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The lady that helped us was very thorough, accommodating, and courteous. She made it a very good and easy experience.

VINCENT D.
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To many cats in the customer service area as I am allergic to cats .

Pamela J.
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El cliente no dejó un comentario.

Eric B.
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Address location on Maps app is not correct. Actual location is about 0.5 miles south. Caused some confusion for a while.

ty R.
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El cliente no dejó un comentario.

Sherwood W.
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Customer service was good but I rented a tow dolly that wasn't lubricated on the ratchet. So I ended up having to a store to purchase lube spray just so I would be able to operate the equipment.

Phillip M.
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El cliente no dejó un comentario.

Bhikhubhai P.
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El cliente no dejó un comentario.

Kimberly P.
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El cliente no dejó un comentario.

JAMES M.
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El cliente no dejó un comentario.

Destiny G.
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We picked up the trailer in a Liquor Store! We thought we were going to the Auto Store but we were highly mistaken. The woman who helped us was extremely rude. She kept saying she was going to shut the Uhaul system down because it was running slow and she was irritated and wanted to go home. She had no concern for any other rentals later that day, it "was not her problem". No one checked the trailer to verify the lights or gear worked and we were forced to take a broken trailer. Oh, and beware of the cats.... seriously, you would think they are running an animal shelter.

Vincent D.
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To many cats at the counter area.

Vincent D.
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To many cats and the place just stinks.

Matthew F.
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El cliente no dejó un comentario.

Bill R.
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El cliente no dejó un comentario.

Vincent D.
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This location has to many cats and when I was receiving my contract a cat leaped onto my 60k car. This is a problem and a liability as I will forward the detailing invoice to U-Haul.

ERIC W.
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El cliente no dejó un comentario.

DANA F.
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El cliente no dejó un comentario.

Samuel P.
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The people were nice and very helpful.

JOHN B.
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Just nice people- friendly and helpful!

Dan K.
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El cliente no dejó un comentario.

ANTHONY A.
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I reserved car hauler and when I went to pick it up they told me it was stolen so they don't have one so I had to locate another one .and while I'm doing that I got a ticket for 200+ $ so thank you uhaul

Bill L.
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El cliente no dejó un comentario.

Chad D.
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El cliente no dejó un comentario.

Michelle W.
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The truck was bad the service was good

JOHN B.
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El cliente no dejó un comentario.

Callie B.
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El cliente no dejó un comentario.

Taylor-Marie W.
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Very helpful!

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El cliente no dejó un comentario.

Donald B.
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El cliente no dejó un comentario.

JOHN B.
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El cliente no dejó un comentario.

brian L.
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El cliente no dejó un comentario.

tamika F.
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I was told one price and was charged another! Had to wait for her to do it over! Paid to much for a one way trip of 200 miles! Only had the truck 3 hours!

tarsha M.
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El cliente no dejó un comentario.

TED F.
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El cliente no dejó un comentario.

ron J.
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They were very helpful when it was discovered that the wrong location for dropoff in Ridgeland SC was chosen from the Columbia uhaul. Would recommend to a friend.

Susan S.
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Keep the location it's very convenient,,great location,nice people.

sherie B.
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El cliente no dejó un comentario.

SIERRA J.
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El cliente no dejó un comentario.

Daniel K.
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El cliente no dejó un comentario.

David F.
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Make sure the trucks are in the system correctly and ready to go. Also, don't charge them for insurance when they weren't already asked or quoted for it.

Roger C.
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Do a better job of checking your vendors who are renting your equipment. J&M were very professional and very helpful. J&M is a quality business that I would happily recommend.

vivian G.
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Above and beyond customer service!

LORRAINE N.
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El cliente no dejó un comentario.

David B.
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I reserved my vehicle at a location close to me, but was told the day before that the vehicle was unavailable and that I would have to drive 2 hours (to and back) out of my way to pick up another. When I tried to call, I couldn't get through and no one could really help me. They just said that's the way it is and there was nothing they could do. When I called the Ridgeland location, no one would answer the phone. The recording said, just call back another time. Very unhelpful!

Jeremy L.
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El cliente no dejó un comentario.

Todd P.
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El cliente no dejó un comentario.

Lou Ann B.
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Dolly was not in truck All though I mentioned it. Had to wait for guy to show up. Place was packed with cats every where. I had an issue over my deposit money. Called several times never got a call back! Called customer service and you promised a call back never did! I rented twice large 20 ft trucks and the price difference was huge in just a couple of months.

Monique S.
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El cliente no dejó un comentario.

Bruce H.
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El cliente no dejó un comentario.

SONYA C.
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El cliente no dejó un comentario.

Mario L.
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El cliente no dejó un comentario.

Robert S.
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El cliente no dejó un comentario.

Bill L.
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El cliente no dejó un comentario.

JARED C.
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I had a positive experience dealing with the people at J&M Auto Service in Ridgeland, SC. I'll definitely tell all my friends to deal with them.

justin A.
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Fine but not the same as pickup location

Gregory D.
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I was very unhappy with the man working at this location. When I first arrived, he left because he had to go tow a car and said he'd be back in 15 minutes. He wasn't, so I had to leave and return later (to ensure my move was on time still I had to do other tasks). Then when I came back, he was very rude and unprofessional. He asked if I was going one way and when I said yes (as I had already marked in my reservation before arrival, so I didn't change that) he was very irritable. He told me how it was inconvenient for him. I even offered to possibly drive back with the U-Haul to his location and he said it would be double the cost, so I said I couldn't do that. He said he didn't want to lose a truck and said "this is bullshit." I was very offended. He proceeded being short with me the entire time working with me. I tried to be polite regardless of the circumstances and I wasn't given that in return (which seems crazy considering I was the customer).

Myra W.
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El cliente no dejó un comentario.

Christina C.
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El cliente no dejó un comentario.

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