Even though their electric power was reduced by half, they still got my order processed on a timely basis. J&L really came through.
Kelly P.
Customer Reviews for J&L Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great moving experience with pickup and drop off. Moving isn't fun by any stretch of the imagination, but going through this company made one thing very easy. No hiccups with the truck either. Very smooth transition.
Connie F.Closed drop off
Scott P.Mike was excellent to work with! Above and beyond service! Highly recommend J & L Auto!!!
Ann H.cleaner equipment
KEVIN B.This experience was OK. Here is the problem: I live in Roberts, WI, I thought I reserved a truck in Hudson, WI (which is about 10 miles away) as 2 or 3 locations popped up, and we were moving things to Eau Claire. Two days before my pickup date, a representative called me that no trucks were available in Hudson, but there was one in Arcadia - which is 103 miles away! And Eau Claire is between Roberts and Arcadia. So drive 206 miles just to get the truck, then another 62 miles to Eau Claire? I was then told there was a truck in Plymouth, MN which is 53 miles the other way and across the Twin Cities and during rush hour. Finally was told that there was a truck in Menomonie, 36 miles from my house. OK, fine, so 36 miles to Menomonie, then 36 miles back to Roberts, then to Eau Claire. As we were dropping off the truck, we were charged an extra $10 because we were "over mileage" as somehow UHaul assumed we were moving from Menomonie to Eau Claire and calculated mileage from the pick-up place! Um, really? Maybe in the check-in process ask for a little more detail on where this truck is going? Also have representatives that can use Google Maps so they know where Roberts is and not try to send me to Arcadia to pick up a truck - what kind of overage would there have been in that case??. There was no problem with this pick-up location
Michael K.Have equipment closer to where it wa requested. Had to drive over an hour for a trailer. Three local locations had nothing
RICHARD N.They were very accommodating and friendly! I would definitely recommend them to a friend.
Akyssa T.Cab of truck was extremely dirty. I had to clean the inside myself.
WILLIS H.Very friendly/accommodating customer service! Equipment was clean and exactly what we needed!
January S.Everything was smooth, and mobile pickup was a great option!
Christina S.The truck was to smell and i get charged more than I usually did everytime i rent the long truck I paid just $44 but this time I paid more than this
Mohammed B.There was a half tank of gas when we picked up the vehicle.
Bret R.Very polite and friendly service. I complimented them to friends locally.
Frank J.Website not easy. I know what equipment I want. Show me locations with it sorted by distance. Don't make me go through hoops to only find out one location doesn't have it... then I have to start process over!! Frustrating
Jason B.J & L auto is great, however when I went to pickup the uhaul the website and app was issue after issue with pickup and drop off. Again J & L auto is a good place nice people it was uhauls site/app only that was the issue
Joe J.Thank you so much!! Could not be more pleased with your Service! Terrific Customer Service!!!
Cheryl M.Nothing!
Michael R.I enjoyed being able to come in and have the staff of J&L Auto Repair attach the trailer for me. Thank you!
Jaclyn S.Nothing wrong with the trailer or the personnel. The customer service at J&L was EXCELLENT. We originally reserved a trailer in Hudson but 2 days before pick up we were informed they didn't have one and had to drive an hour to get one in Menomonie. This to me is ridiculous, but because we were in a pinch we needed to do it. There should have been some sort of compensation for this.
Christopher W.Keep up the great customer service
ORAN B.Mike was great to work with. Easy in, easy out! Highly recommend!
Tom L.Mike was awesome to deal with! I ALWAYS return to places that provide excellent customer service!
STEVE K.No complaints! Excellent service!!
Jeremy S.Excellent service. Fast friendly and knowledgeable
Larry M.These guys and business is awesome!
John W.Very helpful and friendly. Glad to have met the owner.
Marcus N.It was a very convenient place to drop it off and not have to return it.
Herbert M.I had to drive all the way to this location from my home in Minneapolis, MN (a 3 hour round trip) early in the morning and while the movers were at my home, so it was very inconvenient. I had reserved a trailer a month in advance and was told that I would have one waiting for me at a location in Hudson, WI (still a 1.5 hour drive for me, but closer than Menomonie, WI) but then 2 days before I was told there was no longer one there. Very disappointing. I have since learned that uhaul does not guarantee the location of the rental pickup, only that you will get your rental, or in my case a similar rental (my trailer size was changed because the original one I reserved was all the sudden unavailable). Making people drive 3 hours during winter and into another state in order to get a trailer seems ridiculous for a huge nationwide company such as uhaul. And I was in a huge city (Minneapolis/st. Paul), not a rural small town where that might be understandable. You'd think there would be plenty of availability in a city of that size.
beau S.You can actually have a rental available at the location and time originally booked. My husband and I experienced a nightmare of difficulties when trying to use UHaul. Not only was our rental not avaliable at the time confirmed, there were not trucks available within our pick up time or location. We added an additional 2 hours to our drive time in order to use Uhaul for our move. I will NOT be recommending UHaul to anyone and will be more then willing to share why. The only silver lining of our entire experience was that Courtney (scheduling manager) was able to find us a truck that would work and ensured that we did not pay for the extra mileage.
Josh B.I had reserved online and 45 minutes before I am suppose to pick up the trailer and 24 packing blankets, they call and tell me that they only have two blankets, which I was billed for but was never given. When I opened the trailer it did not appear to have been steeped out. The guy was really friendly but I am disappointed that the reservation system was not more up to date on inventory item such as packing blankets. I had to scramble to find blankets to use for moving.
Kelley O.Why havent you asked me to rate your scheduling bullshit? I had to drive 2 hours out of my way to get this trailer. I was supposed to have 10 blankets and a 20% discount. I got neither. I want my money back.
James J.nothing everything was top notch,thanks
Phillip L.Had what I needed at a reasonable price, worked out great.
duane S.Great guy who helped after hours!
RICHARD O.I set up my reservation to leave the uhaul in Oshkosh wi where I was moving. I was told that I couldn't do that and they needed the truck for tomorrow. Even though down the road there were 5 trucks of the same type in the lot. Annoyed that I was charged an extra $180 to bring back their truck.
Jordan L.It was only excellent since the owner was there and was able to hand me the key. I tried using the Uhaul app to get the vehicle on a Saturday. (Forced to do so by Uhaul since original location did not have my truck). Anyways, all worked out just fine, but I had no luck using the Uhaul self check in app.
Frank M.I have a very specific complaint about the U-Haul service which has NOTHING to do with the nice fellows at J&L Auto Repair. I ordered online to pick up a trailer and a dolly, and my order was confirmed by your site. The location, as it turns out, does not have any dollies or any equipment. When I called the U-Haul number, I was told that no location within 75 miles had one. The big problem with this is, I have some heavy furniture to move with only myself to do it. I NEEDED a dolly, and was counting on one to move out of my apartment within the deadline. I had to go and BUY one for $130 to avoid paying fees. Again this has nothing to do with the service at J&L, nor with the person I spoke to. They did give me $10 off my rental, but the dolly I needed, and COUNTED ON, cost far, far more than this. This has been an incredible failure by the software which allowed me to rent a dolly when one was not available. Thanks a lot.
Sean L.