Customer Reviews for J&L Auto Repair
(U-Haul Neighborhood Dealer)

242 reviews

2708 Wilson St   Menomonie, WI 54751

(715) 235-6606

Office Hours

  • Mon-Thur: 8:30 am–5 pm
  • Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(715) 235-6606

2708 Wilson St
Menomonie, WI 54751

Services at this Location:

Office Hours

  • Mon-Thur: 8:30 am–5 pm
  • Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Nothing

Jaci T. 
Rating:
5.0

Mike was a very accommodating guy. Thanks

KATHY P. 
Rating:
5.0

Customer did not leave a comment.

Brianna B. 
Rating:
1.0

Not add additional fees after bring the uhaul back sooner than needed and drove less miles that intended!

Sonja F. 
Rating:
1.0

Have the uhaul ready at the designated pickup time instead of having us wait for an hour for maintenance

Jacob K. 
Rating:
5.0

Customer service was great. Truck was perfect for what I needed. Would recommend.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

irene S. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA J. 
Rating:
5.0

Easy rental and everything was ready to go.

Aaron S. 
Rating:
3.0

App needs work, very laggy, had to restart multiple times, unable to scan back of license, not very user friendly

Alexander W. 
Rating:
4.0

Customer did not leave a comment.

Heidi G. 
Rating:
5.0

nothing mike will take care of you

Terry F. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Mike was great to work with! Hassle free experience! Thanks again! Jeff

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Helpful shop owner. Convenient location.

Emily H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Jake B. 
Rating:
5.0

Customer did not leave a comment.

Kristin K. 
Rating:
5.0

Difficult to improve on a fine experience.

JERRY L. 
Rating:
5.0

Update the Keurig amenities in lobby!

Josh H. 
Rating:
5.0

Customer did not leave a comment.

Vernon M. 
Rating:
5.0

Make your software easier to use and faster.

JERRY L. 
Rating:
5.0

Mike is the best. Makes everything easy. The trucks are always in great shape.

Colin O. 
Rating:
5.0

Customer did not leave a comment.

MENG V. 
Rating:
2.0

Not happy about the fuel surcharge. I drove less than 8 miles. The needle did not move yet the guy charged me 20 dollars. Wont use the location again and will write bad reviews of the location. Also wont even consider using as mechanic because of his willingness to rip me off.

RONALD T. 
Rating:
5.0

This truck was very OLD & smelly. I'm a 65yr old woman who doesn't know anything about vehicles, but it sounded like the transmission was going to drop!! In the long run, it got me to where I was moving to and it was super easy to return because it was about a mile from my home I moved from. And the man who processed the truck for me was super nice.

Marjorie D. 
Rating:
4.0

Customer did not leave a comment.

Vivien N. 
Rating:
5.0

Customer did not leave a comment.

Donna G. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Pick up and drop off were great. Truck was clean. But, it rode like it had no suspension. Maybe that's just how the 26' trucks roll. It only had 27,000 miles on it.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
3.0

The drop off was easy. No concerns.

John H. 
Rating:
5.0

Mike is so easy and efficient to work with, great service!

Linda C. 
Rating:
4.0

Double check that the tire straps are correctly put away. They were stuck and very difficult to undo.

Page B. 
Rating:
4.0

Customer did not leave a comment.

CLYDE B. 
Rating:
5.0

The check in experience went well. I had completed the online check in process earlier but Im not sure if all of that information was transferred to the actual check in, ie he seemed to need to re-enter some information.

James H. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Guy in the office was great, helpful and had a sense of humor while we waited for the system to load and helped me hook up the trailer. Side note— Hey, Uhaul! It's 2023 fix your outdated slow, lagging, half ass system :) thanks!

Samantha E. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

Sahnya T. 
Rating:
5.0

Lot was clean and organized joe has a great dealer in menomonie wi

Ben C. 
Rating:
5.0

Nothing to improve they're just great 💯👍

TRISHA H. 
Rating:
5.0

Nothing I can think of!

Cynthia S. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Very helpful.

Gregory Q. 
Rating:
5.0

Customer did not leave a comment.

Elena M. 
Rating:
5.0

Customer did not leave a comment.

Angie P. 
Rating:
4.0

Drop off area was quite congested making drop off of challenging - small driveway, no turnaround area

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie K. 
Rating:
4.0

I now have 2 pending charges on my credit card from yall??

Donna E. 
Rating:
5.0

provided assistance in hitching and Un hitching, very helpful and friendly, thanks

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
5.0

Was very professional and helpful. Nice this time around he had an auto transport available. Helpful

Oran B. 
Rating:
5.0

Customer did not leave a comment.

Eugene L. 
Rating:
3.0

The parking area to be plowed.

Robert E. 
Rating:
5.0

The gentlemen that I encountered were professional, courteous and a pleasure to work with.

MICHELLE H. 
Rating:
3.0

Truck was not well maintained. A wheel bearing broke, which made the breaks ineffective and we were stuck on a mountain pass for 6 hours before Uhaul would finally get a tow truck to us. Never again will I rent from UHaul.

Gregory H. 
Rating:
5.0

When we picked up our U-Haul truck, the back hatch was frozen shut, would not open. Because the business was closed, we had to drive the truck to our home to get a crowbar to pry it free of the ice. This resulted in lost time, and also more miles driven and a higher bill at the end. It would be good in the winter if the back gates could be chekced to make sure they open freely before the customer arrives.

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

Very accommodating. Good service.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Barbra H. 
Rating:
3.0

You could have free roadside service the truck got stuck in the snow and I had to pay out of pocket to get it out I believe I should be compensated for that

Vicki C. 
Rating:
4.0

Customer did not leave a comment.

Garry B. 
Rating:
5.0

Everything went as planned so my overall experience was great. Would recommend the company to anyone in need of a rental vehicle. Easy to get to location. Friendly service. Thank you

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Tara L. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

J and L does a fantastic job.

Dean K. 
Rating:
5.0

I can't think of anything! It's a pleasure doing business with you!

Cynthia S. 
Rating:
5.0

Very professional and inviting. The service was impeccable. This has to be the best uhaul rental place in the company. A truly heartwarming experience. 10/10.

Jon D. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

J and l service center where I rented very friendly helpful iv rented there before I have to say u haul was very clean and truck ran excellent thank u

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Benjamin P. 
Rating:
5.0

Mike does a great job keeping the equipment in excellent shape.

Colin O. 
Rating:
5.0

Speed up the server and paperwork generation. Took quite a while!

TOM F. 
Rating:
4.0

Customer did not leave a comment.

gail P. 
Rating:
1.0

I rented the trailer with a pickup time of noon. I got there at 12:15 and they asked if I could come back when they were done eating. I didn't want to make a fuss so I came back at 1:00PM. A customer should not be put in that position. If they can't accommodate a noon hour pickup, it should not be available to select.

Thomas J. 
Rating:
5.0

Very helpful staff. Easy pick up and return.

HEIDI G. 
Rating:
5.0

Customer did not leave a comment.

Drew M. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
1.0

Why was i charged $21 for gas

Andy L. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
5.0

Customer did not leave a comment.

Tanya N. 
Rating:
3.0

Cargo area of the truck was never cleaned out. Large cargo door required a lot of effort to open & close. Truck brakes were very very sensitive.

Bobby M. 
Rating:
3.0

None

Don P. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
3.0

Customer did not leave a comment.

Martin F. 
Rating:
4.0

The vehicle has a shimmy/bounce at 60 mph. Disappeared over 65 or under 55.

David P. 
Rating:
4.0

Dropped off after hours but didn't receive a notification receipt and we followed all the directions

Dirk V. 
Rating:
5.0

Customer did not leave a comment.

Joesph K. 
Rating:
5.0

Mike is my go to guy for anything automotive that I need. Rental was ready and waiting for me at the agreed time. Could not have been better.

John C. 
Rating:
5.0

Very friendly and helpful

Mitchel B. 
Rating:
5.0

Customer did not leave a comment.

Brian U. 
Rating:
5.0

awesome customer service!

Todd B. 
Rating:
5.0

The rental was excellent! Would do it again if necessary!!

Dave P. 
Rating:
4.0

Customer did not leave a comment.

Mary S. 
No reviews have been submitted for this location.

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