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Chad M
Customer Reviews for J&L Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Friendly staff. Good customer service.
Leslie BVery easy rental, these guys are great
DANIEL HThey are always friendly and helpful.
SCOTT ESame as pickup comment. Issues were from Uhaul itself not the dropoff location.
Ryan B100% committed to customer satisfaction
David WGreat service. They went the extra mile to help me. I'll be back!
Kenneth KI put extra gas in the truck and I was charged 17 bucks more. I'm going to dispute with my credit card company. I also drove it less than 50 miles Really overpriced with the extra charges and the gas. They were nice to me when I got the truck.
Kenneth MWe've rented trailers from J&L Auto Repair a few times. Renting process, checking in, and checking out was always simple, quick, easy, and friendly. Will definitely be renting from here again if we ever need to rent a trailer or truck.
Pang LNot interested in using U-Haul services in the future
Todd RAll good
Edwin RGood people, easy rental and return.
CARL SI dropped off over the weekend so nobody was there. The APP SUCKS to drop off as it wouldn't let me finish my notes on why I was DISPUTING the stupid charges for being late...when, as mentioned above, I actually returned ONE DAY EARLY! I want my money back for the overcharge.
Lucas Mlove the ramp,mike is the best
Terry FAlways helpful
Oran Byou have done it ,having all hook ups and pics before you leave ,excellent idea covering the renter and uhaul
terry fI scheduled pick up time for 9:00 am but we arrived later than that so the app was telling us there was no equipment available. We were able to resolve the issue by calling Uhaul and they updated the reservation time so we were able to pick up the truck. It would be helpful it there was an allowance of time post scheduled pick up time. Overall, we were very happy with the experience.
Hillary SIt was excellent. Thanks.
Cory BI told my dealer "Yea! You're my baby today." And it was a hard job I had to do but I was happy I could get it all done!! With a great guy!! I told him "I'll be back!!"
Margaret Twas woñdering what the extra 17 dollar charge was for.
Donna GGreat experience. Efficient and friendly.
Connie LNada
Jaci TMike was a very accommodating guy. Thanks
KATHY PNot add additional fees after bring the uhaul back sooner than needed and drove less miles that intended!
Sonja FHave the uhaul ready at the designated pickup time instead of having us wait for an hour for maintenance
Jacob KCustomer service was great. Truck was perfect for what I needed. Would recommend.
Michelle MEasy rental and everything was ready to go.
Aaron SApp needs work, very laggy, had to restart multiple times, unable to scan back of license, not very user friendly
Alexander Wnothing mike will take care of you
Terry FMike was great to work with! Hassle free experience! Thanks again! Jeff
Jeff SHelpful shop owner. Convenient location.
Emily HDifficult to improve on a fine experience.
JERRY LUpdate the Keurig amenities in lobby!
Josh HMake your software easier to use and faster.
JERRY LMike is the best. Makes everything easy. The trucks are always in great shape.
Colin ONot happy about the fuel surcharge. I drove less than 8 miles. The needle did not move yet the guy charged me 20 dollars. Wont use the location again and will write bad reviews of the location. Also wont even consider using as mechanic because of his willingness to rip me off.
RONALD TThis truck was very OLD & smelly. I'm a 65yr old woman who doesn't know anything about vehicles, but it sounded like the transmission was going to drop!! In the long run, it got me to where I was moving to and it was super easy to return because it was about a mile from my home I moved from. And the man who processed the truck for me was super nice.
Marjorie DPick up and drop off were great. Truck was clean. But, it rode like it had no suspension. Maybe that's just how the 26' trucks roll. It only had 27,000 miles on it.
Michael WThe drop off was easy. No concerns.
John HMike is so easy and efficient to work with, great service!
Linda CDouble check that the tire straps are correctly put away. They were stuck and very difficult to undo.
Page BThe check in experience went well. I had completed the online check in process earlier but Im not sure if all of that information was transferred to the actual check in, ie he seemed to need to re-enter some information.
James HGuy in the office was great, helpful and had a sense of humor while we waited for the system to load and helped me hook up the trailer. Side note- Hey, Uhaul! It's 2023 fix your outdated slow, lagging, half ass system :) thanks!
Samantha ELot was clean and organized joe has a great dealer in menomonie wi
Ben CNothing to improve they're just great 💯👍
TRISHA HNothing I can think of!
Cynthia SVery helpful.
Gregory Q