Customer did not leave a comment.Tena M.
Customer Reviews for J&J Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ALAN B.
The online check in process is terribleKimberly B.
Customer did not leave a comment.WILLIAM D.
She was extremely nice and helpful. We couldn't drop it off thru the 24/7 app cause it was so SCREWED up. We had to drop truck off when they were closed and because app wouldn't work I had to make another trip to town to take back keys and close out rental. Had to pay another $30 cause of mileage, but I had to drive extra miles to return the truck. Wasn't her fault she was great. It was uhauls fault because their app sucks.Teresa G.
Customer did not leave a comment.PATTY L.
Customer did not leave a comment.CORBIN M.
Customer did not leave a comment.Rick C.
Very friendly. Great folks.Richard R.
Customer did not leave a comment.MARK S.
a ok its all goodEddie R.
Customer did not leave a comment.RICKY W.
RETURNED TRUCK AFTER HOURS. KEY AND CONTRACT DROP BOXES CLEARLY MARKED.lawrence W.
Everything went fine. The couple we rented the trailer from were very nice. They checked over the trailer, wiring to the tow vehicle and the attachment points. Before we dropped off the trailer, we even washed it. It was in very good condition..Dan W.
Customer did not leave a comment.Irene F.
Customer did not leave a comment.DAVID M.
Have rented from you four times in three years did notice a price jump of over 30 percent in the last 3 years not really happy with that increase. BUT service is about averagedaniel C.
The drop off location was easy to find and organized.Terri T.
Very helpful and niceAUSTIN S.
Nice people there.Thomas C.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.TYLER P.
Customer did not leave a comment.Clint F.
Customer did not leave a comment.Resa T.
Customer did not leave a comment.Dallas C.
Customer did not leave a comment.Stephen L.
Owner was awesome even helped me with who to call for some servicesJohn E.
Customer did not leave a comment.Dean G.
Customer did not leave a comment.Jimmy M.
Very easy and quick to get you on your way. They were also very friendly and helpful. Have delt with them twice and same results both times will use them again when and if needed.Jeffrey A.
Customer did not leave a comment.Ronnie T.
I was verbally threatened stating they would report the truck stolen although I was in the process of paying for 2 more nights and was treated like a criminal and talked t ok like an animalJEREMY M.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Daniel A.
The j&j storage where we rented from had major computer issues. I ended up having to do the rental of my phone. Also their credit card machine was not working.RICHARD H.
Customer did not leave a comment.Angela A.
Customer did not leave a comment.MICHELLE J.
Change the form so you can rent for one day only.Sheila R.
Customer did not leave a comment.Dianna B.
I had trouble Renting it on my phone, need easier appangela H.
Glad they had a way to rent a truck even though the business was technically closed due to Covid 19Cheri K.
Customer did not leave a comment.Brian N.
Since the back of the truck was dirty, the cab floor was dirty, and the windows need to be cleaned a bit, I chose that it needed cleaned. Little did I know that I was going to be charged $25 (which is quite steep). Hopefully it gets done and the next can enjoy a clean truck. It rode like a log truck with square wheels, but it got from point A to point B with no issues. I will say, I was impressed with the gas mileage for a 26' truck. I'd rent again, just more hesitant to select that the truck needs to be cleaned.Jacob K.
very helpful peopleDiana N.
Customer did not leave a comment.Laura M.
Customer did not leave a comment.Karen C.
Customer did not leave a comment.LARRY B.
Customer did not leave a comment.trevor B.
I just had a little trouble at first trying to get it to take my Id. It was great being able to rent the uhaul with the establishment being closed.Dorothy M.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.David P.
Customer did not leave a comment.Suzan E.
Customer did not leave a comment.Donald R.
Have somebody there, or have someone answer their phone,never saw the first haul person,and no one answered phonejohn C.
Customer did not leave a comment.Jerry P.
Melody is fantastic...I have rented several U-Hauls over the past few years and will only rent from J&J.Ronald K.
The owners were very kind and helpful.Lynne B.
Customer did not leave a comment.Kayla M.
Customer did not leave a comment.Jeffrey A.
The lady that assisted me was fantastic.Ronald K.
Customer did not leave a comment.Gary A.
Customer did not leave a comment.CHRISTINA K.
Customer did not leave a comment.Kevin H.
If I need to use U-Haul again, I will make sure I use this location as a pickup and return. They are very nice people and will make sure you understand everything. Their location is very clean and easy to access. They go out of their way to help you.Lisa J.
Was scheduled to pickup (2) 6 x 12 trailers at 2pm. I arrived at 2:15pm and the person attending me was not familiar with the U-Haul computer system and had difficulty. Finally another person returned who was familiar but had to wait approximately 35 - 45 minutes from arrival to departure with the trailers.Michael S.
We tried to book this rental online, but the website told us the truck we wanted wouldn't be available. We called the rental location and they told us they would have the truck. This has happened to us several times over the last year. The website tries to get you the truck you want from a location farther away from where you need it so they can charge you mileage for the wasted miles. We have no faith in the Uhaul website. Uhaul and their website are not friendly to their customers. Uhaul needs to really improve their website and how it is run.Heather H.
Excellent servicejohnnie M.
Nothing easily accessible. I returned equipment on a Sunday so I didn't meet the personal. But if I had a question I could have knocked.keith C.
Customer did not leave a comment.Steven G.
Very nice and helpful people. They were a pleasure to deal with.Bruce W.
Customer did not leave a comment.lonnie E.
Fix the truck. Front end needed to be fixed and exhaust leaked. The engine light was on.ERNEST M.
Customer did not leave a comment.Lauren L.
Customer did not leave a comment.Daniel D.
They explained everything on the contract thouroughly.They answered all questions that were ask. Very professional! Would definitely recommend this place of rental to anyone needing a U-haul in my surrounding area. A 5 star rating.BONNIE C.
Customer did not leave a comment.william W.
Customer did not leave a comment.Ed S.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Darin K.
The new policy of no free miles on local rental is a rip off!! That is corporate not the pick up site as far as I know.JOSEPH P.
Customer did not leave a comment.JOEY C.
Customer did not leave a comment.Don A.
This is a terrible service. The self pick up is awful. Pages won't load, have to go through so many steps it's ridiculous. Had to stand out in the cold & rain/sleet waiting to get checked into truck. It took almost an hour to get into the truck.Heather J.
The overall experience was negative when it comes to renting a uhaul. I had to reschedule the truck and had issues getting the equipment I reserved. The owner at JJ was very nice and made the experience better.Bobby G.
The vehicle was in good shape, clean, etc. The people were not overly friendly
Were closed at time of drop off. If I were them I would change to being a Penske franchise. U-Haul has taken taken money from my bank account without informing me it was about to happen. Sorry ass company in my opinion.hamilton A.
Customer did not leave a comment.Stephen V.
Customer did not leave a comment.Evan S.
Customer did not leave a comment.Bobby J.
Customer did not leave a comment.Charlotte H.
Customer did not leave a comment.steve R.
Customer did not leave a comment.james C.
Customer did not leave a comment.charles T.
Nothing great people fast friendly service. I highly recommend renting from this location.CHRISTOPHER W.
Customer did not leave a comment.Susan P.
If you send emails guaranteeing a pickup of a unit, the unit should be there.Ronald H.
Tire rim has 2 broken lug nuts and I could not check the brake fluid do to the lid was stuck on. All lug nuts broke after driving it 5 miles. Personnel assisting my break down was awsome....except they told me I would have a follow up after I got the new trailer.... Unfortunately I had issues with the NEW trailer that they set up for me to pick up... 1. Blocked in by another UHAUL truck 2. Brake cap was stuck could not check 3. No rubber attachments to hold safety chains on. Wrecker driver taped them for me so they would not fall off. 4. Safety chain tied and stuck. Wrecker driver had to use a steel bar and sledge hammer to break free to use the SAFETY CHAIN. 5. 2 each tires were low in air had to air them up. Feel free to call for more information 4176644864MARK S.
Customer did not leave a comment.jessica S.
Customer did not leave a comment.William A.