J&J Sales & Services is out of business. We arrived to drop trailer off to an empty building. Called the only phone # on the contract which was Roadside Assistance. They transferred us yo another department. After over 10 minutes on hold I got phone message saying they were 7 am until 7 pm call back during regular business hours. It was 4:15 pm Wyoming time. After many attempts we could not reach a live person to talk to so we dropped trailer at drop off location on our contract which was 84 Meadow, Lyman, WY at J&J Sales & Service even though they are ut o business. After 2 hours of our wasted time, we were finally able, by borrowing a friends cell phone that has cell service in this area, to complete the After hours drop off procedure given at U-Haul.com/share. Complete & total nightmare!!Sharon F.
Customer Reviews for J&J Sales & Services
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ANGIE W.
I had originally rented and paid in full to pick up my Uhaul from a local place in Rock Springs. 2 Days before I was supposed to pick it up, they called me and said they didn't have a truck there in town and made me drive to Lyman, an hour away, to pick up the truck. It was extremely inconvenient and something I honestly did not have time for. I had to find a ride and had so many things to do besides drive 2.5 hours for something that should have been 5 minutes. Why did they let me pay for something they did not have available??? I will not recommend renting Uhaul.KAREN MICHELLE J.
Very poor communication. I contacted 1800 U-Haul earlier that day to check that my trailer would be ready. The customer service rep told me that although the trailer would not be ready at the first location there was another location 45 minutes away that would have the trailer. They told me I could drive down there and someone would be waiting so that I could take the trailer. When I got to the location there was no one there. The office was closed. I called the number on the door, the number text to me from U-Haul was wrong, the U-Haul rep told me that they were closed and that they hadn't gotten a call. I assume this has something to do with U-Haul having a different number than the U-Haul representative has. This led me to have to wait to get the trailer. Once the U-Haul rep met me at the shop they were great. Very helpful. The trailer had not been cleaned out. But I swept it out.Zachary T.
El cliente no dejó un comentario.Ben W.
The phone number has been disconnected or changed, which makes the rental harder and unsettling!Brian W.
El cliente no dejó un comentario.CODY C.
El cliente no dejó un comentario.Angelina S.