Customer Reviews for J&J Rentals
(U-Haul Neighborhood Dealer)

755 comentarios

2514 1st St   Alamosa, CO 81101
(Turn opposite of McDonald's)

(719) 589-8394

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(719) 589-8394

2514 1st St
Alamosa, CO 81101
(Turn opposite of McDonald's)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very professional . No problems .

WILLIAM B. 
Clasificación:
1.0

Hire people that know what they're doing make the service not last an hour to make a reservation when a customer makes a reservation make sure they have the right reservation when they do the paperwork make sure they put the correct paperwork they charge me for a one-way when it was an in town they charge me for two days when it was less than three hours worst experience with this location ever

EMILIO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don S. 
Clasificación:
5.0

I'm old school… when I went to drop the trailer after hours, I couldn't figure out how to get it off my truck!!! I was looking everywhere for the crank to raise the stupid thing! I felt like a 65 year old idiot when the very helpful attendant told me to just “pick it up off the ball!” Who knew?!?!

Debbie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richelle F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NARESH G. 
Clasificación:
1.0

Rude employee and manager, who threatened to file a police report because we initially dropped off at incorrect location the day before, due to Uhaul website wrong directions. Even after calling manager and being told it was our problem to resolve and we'd be charged, we said we'd go pick it up and bring there, she was going to contact the police for a stolen trailer. She charged us anyway for an extra day, even after being called by the other location. I spent 80 minutes on the phone on hold for uhaul twice, before getting someone who could help get the excess charges credited back. And he acted like he was doing us a favor, even after the other location called uhaul to verify we had dropped it off on time. They should never have told us to drive around to the back and leave it, saying they were busy and would check it in later. We will never rent from uhaul again after this terrible experience!

Renee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman C. 
Clasificación:
1.0

Reserved a 20-foot truck, was told could not get one after 3 weeks. Told that they would have a 26-foot. Showed to pick up the truck and was given a 15-foot truck and a 12-foot trailer.

Bufford B. 
Clasificación:
5.0

J&J rentals always provide great service! I give Uhaul equipment & J&J Rentals 10/10. I also give the dropoff location 10/10. The employees were super nice.

Tarah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joice C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nate R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lacy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

david B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence B. 
Clasificación:
5.0

Everything about this rental was easy and convenient. Will definitely use this location again for my in town rentals. Friendly, helpful staff. ¡Gracias!

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

Quick and easy transaction!

David V. 
Clasificación:
5.0

I use this location often. Excellent service!

CONSTANCE M. 
Clasificación:
5.0

Have used this location in the past with great service.

Kenneth A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

I had a major delay in getting my truck at the appointed time, but it was not the shop's fault - another customer's delay caused my delay because there was no time in between appointments. I got the truck 4 hours late - the JJ Rental staff was communicative and helpful.

BILLY U. 
Clasificación:
1.0

We had a blown out bias ply tire with u hall on the side. And also a no good tire not even on a rim with same markings as above. I had to dispose of these items out of my pocket

Robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDA B. 
Clasificación:
5.0

They took care of everything and were kind, friendly, and quick. Made our move that much easier. Thank you!!

Terri D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angeliky S. 
Clasificación:
5.0

Able to provide me with a truck the next day. Kudos!

cristina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

Nobody called from U Haul to let me know that I needed to pick up 20 MILES from this location. Terrible. The only thing that made it better is the lady at JJ Rentals is amazing.

Lawrence M. 
Clasificación:
5.0

they are great at j an j

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodger W. 
Clasificación:
4.0

It worked well no reason to change

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davis P. 
Clasificación:
5.0

They were fantastic. Very helpful and the vehicle was perfect. The only thing I would change was not with the location but your website- it was not up to date on what was available at each location (pickup truck vs panel truck) and that was very time consuming and frustrating.

Anne S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mike A. 
Clasificación:
5.0

They are Awesome at J and J Rentals.

Logan A. 
Clasificación:
5.0

This location was fine. I cannot recommend the Monte Vista location ever, to anyone. I talked to them three times. They were rude the first two times. The third time was when I cancelled with them. They didn't have time to be rude. Your service needs to be improved. I gave you a land line number. How did you try to contact me to tell me that the auto transport had been moved? Text. Not all phones are cell phones.

Tim H. 
Clasificación:
5.0

Great customer service!

Greg L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Richard T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reinier John V. 
Clasificación:
5.0

As always J & J makes it super easy even when I can't figure out the app 😁👌

Chad T. 
Clasificación:
3.0

Contacts I made that seemed helpful were not. I was looking for a truck in Colorado Springs. I had to drive 160 miles to pick up the vehicle, I called the area vehicle fleet manager about discounts for my inconvenience and found her to be uncooperative and in subsequent calls to the same got nothing for my efforts. I only took a 15 ft truck because it was what I was talked int. Your fleet manager looked up my initial online request and noted “ you only indicated a 15 ft truck”. I needed at least a 21 foot truck but in my initial conversation I was asked if I could do same with smaller trucks as large ones were not available. In a truck rental company the size of Uhaul these limitations are unacceptable. In addition the truck had two worn tires that would not have passed DOT inspection, the truck was splattered with road grime and bug debris. The glass and mirrors had to be cleaned to gain visibility. The vehicle did not have cruise control so 2200 miles of driving on the pedal with lower extremity impairments meant I suffered for the whole trip with bad knees, a limitation I will insist on next time. After driving 320 miles round trip to retrieve and get my rental to the loading location I again called fleet management and got no help locating a larger truck. The fleet manager did not return my call for a replacement. I will not rent Uhaul again, I would next time use Ryder or Penzke, Budget or Enterprise.

Jonathan K. 
Clasificación:
1.0

When I got the truck they tried to say there was more gas, and over 40,000 miles on the truck were undocumented. Then when ran into complications and took longer than expected with the truck they threatened to have me charged with stealing the truck. Even though we had discussed at pickup that I was unsure of length of time needed. The customer service went from good to horrendous very fast, had to risk our lives and damaged our personal vehicle that was being pulled by the uhaul due to rushing back so I wouldn't go to jail for false charges.

Nichole R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn B. 
Clasificación:
5.0

Everything was A-1

Lawrence P. 
Clasificación:
3.0

Trailer was not clean, I had to sweep it out before I could use it and it was the third trailer they tried to give me. First one was hooked up and lights didn't work, was sent all over town for 3 hours trying to find someone to fix the plug in on my car and spent $75 to replace it only to return to find that the trailer lights still didn't work. I was connected to a second trailer which worked fine but they then said I couldn't have that one because it was a local use only trailer, the third one finally worked but by then they had wasted 3 hours of my time and $75 because the lights on the original trailer were bad.

Alan H. 
Clasificación:
5.0

No one knew about the 1 month free storage if you rent from U-Haul.

richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank M. 
Clasificación:
5.0

5 stars, very kind folks

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dorothy N. 
Clasificación:
5.0

Just a drop off in a Sunday. It was closed.

Barbara H. 
Clasificación:
5.0

Great

Deborah R. 
Clasificación:
5.0

Everything was perfect made our move alot easier.

Yvonne S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara L. 
Clasificación:
5.0

Great location. Very helpful and friendly.

CATHAL O. 
Clasificación:
5.0

J&J was great. Uhaul was very difficult.

Benjamin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK M. 
Clasificación:
1.0

Order Dolly's to make my move easier and didn't receive a single one. I had to rent an extra day to get everything moved without the Dolly's. No call or explanation. I had to call U-Haul 3 separate times with no resolution provided for a refund

Nicholas W. 
Clasificación:
4.0

Uhaul really dropped the ball on us. We rented a trailer in salida and when we got there they said they didn't have the trailer we needed. The lady told me what she had available turns out when she said the trailer I had rented it was not even close to what I ordered online. Then when I told her she said they don't even keep the one I ordered in stock. So we drove 3 hours to place that didn't have what I needed. Then we drive another two hours and they also booked us for the wrong trailer. Luckily that location did have what we needed in stock and they staff was nice enough to stay late after closing so we could pick it up. Uhaul sucks at booking.

JEREMY G. 
Clasificación:
1.0

Poor customer service. The equipment I pre ordered was not loaded in the truck. The phone check in process requested I take a picture of my ID again. I had already done the ore check in two days earlier. It would be extremely helpful and not as frustrating if in the pre check in it would give you heads up about the second id verification. When the employee brought the equipment, they just threw it in the back without acknowledgement or apology. This is my second bad experience at this location. I won't rent from here again

Roberta R. 
Clasificación:
5.0

Extraordinario servicio al cliente

JOHNSA P. 
Clasificación:
5.0

very friendly, helpful, helped me finish what the other could not do.

Rich P. 
Clasificación:
5.0

There was an issue returning my rental. On my contract agreement it stated my destination location was Bremerton, WA then I received several calls from Tacoma, WA location mandating that I need to return my rental to their location which is 1 hour away. The Uhaul representative at Tacoma 6th ave location was rude and no customer service at all and even threatened me that I will get charged double if I return my rental at a different place. My question is how in the world my return location changed from Bremerton to Tacoma without my knowledge? Good thing the issue was straightened out after calling uhaul customer service for the 3rd time. The customer service at the Kitsap Way Bremerton, WA was excellent and they did a very good job!

MICHELLE W. 
Clasificación:
5.0

Already perfecr

Jonathan M. 
Clasificación:
5.0

Fast and efficient.

Bryan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray T. 
Clasificación:
5.0

Best Uhaul in Alamosa.

DEBBIE D. 
Clasificación:
5.0

Very nice and helpful associates

NATALIN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETTY T. 
Clasificación:
1.0

Was ultimately charged double for a one day rental - expected a $30.12 charge but was pegged for $58.27. Trailer was picked up and returned on the same day at the same rental facility during business hours.

HEINZ PETER B. 
Clasificación:
2.0

Had a pickup truck reserved. They gave it to someone else. Had to use a box truck. Made the job very difficult. Why did I bother to reserve a truck? Staff was secretive with billing. Used her cell phone. I could not see what was going on. Price seemed higher than expected. Questioned her about it. She puts more numbers in cell phone. Magically, it is $60 less. The amount I was expecting. Had to beg her for a print out.

ERIC L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
3.0

No one was there on a Saturday

Benny R. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MALCOLM H. 
Clasificación:
5.0

The service was very friendly and satisfactory will use again amd recommend 👍

Leslie R. 
Clasificación:
5.0

Very helpful people. I was in and our within 10 minutes and everyone there was very helpful.

omar G. 
Clasificación:
3.0

Have the right thing we rented and also be more attentive.

DOMINIC S. 
No se han enviado comentarios para esta ubicación.

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